I hate dealing with my homeowners warrantee company, but have to since my water heater went out. They have selected 5 point plumbing for me and this is the second time I deal with them on another property. With that said, they've been very curious, came in and checked out the heater literally the next day, told me what's wrong and ordered the new water heater, dealt with the warrantee company and within 3 days we got a new heater. Austin is the technician I dealt with and he was very professional and curious, came in within the estimated time and installed the water heater, cleaned up after himself and I couldn't be more appreciative of the work he has done. Definitely will be requesting them if I ever have a plumbing issue again. read more

I've had mixed experiences with 5 Point Plumbing, but their recent behavior was the final straw. While some of their work is quality, their plumber Kevin (an older gentleman) was dispatched to fix a job a previous coworker hadn't finished correctly. Kevin admitted to me in person that the previous tech didn't tighten the handle properly. He 'fixed' it and left. ​However, a few days later, my Home Warranty company informed me that Kevin reported my 10-year-old daughter had apparently gone under the sink with a wrench and loosened the bolt herself. It's a ridiculous claim used to cover up their own technician's mistake. Now I'm stuck in a 'second opinion' process because they didn't want to take the hit for a return visit. For a 'family owned' business, they showed zero integrity here. Take your business elsewhere. read more

They came out to inspect and repair my broken clean out pipe that had burst and declog my pipe. They said there is no way that the clean out pipe can break and they told ahs that its not wear and tear so the claim was denied. But the pipe did, inside my island wall i might add. So i had to pay $250 additional to fix the pipe. Also they said they snaked 100ft, and the clog is still there. I dont know if i believe them cause i hired another plumber and they did fix it just by snaking 100ft for $59. Hmmm. Anywho, ill leave it up to your judgment. But I will not be hiring them ever again. read more

I have to echo the comments from other customers who worked with 5pointplumbing through an American Home Shield warranty claim. Dustin did contact me promptly to schedule an appointment. He told me they would arrive between 7 AM and 1 PM, but I received a confirming text and email saying they would arrive between 8 AM and noon. He arrived around 10 AM, and literally spent five minutes checking out the situation, then he left. He told me he could not access the cleanout pipe, so the clog would have to be cleared from the roof, which is a service he cannot provide (and that my home warranty apparently does not cover). So, I paid $125 for a service call, and he made zero effort to try to clear the clog at all. Part of this is just a frustrating aspect of using service people through a home warranty service. But, even if I wanted to pay for an uncovered service, 5point was unable to do it. So, I had to spend another two days with a completely clogged kitchen sink until I could get another plumber booked. I can't give a good review to a plumber who can't clear a clogged sink. read more

Had a great experience with 5 Point Plumbing. The first time Dustin and Kevin fixed a broken pipe without making a mess and it is working great. This time I called aKevin installed a new Moen garbage disposal for me and did an excellent job. Professional, efficient, and everything is working perfectly. Highly recommend! them read more

5pointplumbing - For re - Plumbing Near Me

Their text said they would be there from 8 am to noon. They showed up outside of the service window and then refused to come back. I contacted Dustin, VERY RUDE DUDE, before we even reached the service window and he refused to send the plumber back out. He left us without water and we had to find another plumber leaving us without water for another 24 hours. Dustin defended their behavior of showing up outside of the service window indicating contrary to their service text showing 8 am to noon, they actually do it from 7 am to 1 pm. Makes no sense. My biggest issue is how I was treated by Dustin. I asked to speak to a manager and Dustin said he is the owner of the company. If the owner treats customers this way, I can't imagine what would happen if there were issues with the work performed. I would give ZERO stars if I could. read more

5pointplumbing - Proof the plumber showed up outside of the service time. - Plumbing Near Me

The plumber Dustin was VERY RUDE. It was like this is the price, no ifs and or buts about it. When I asked him about the cost it was like he was POed that I was questioning him. He was here under a home warranty call for a leaking hot water tank. It appeared to me that he wanted to make extra money for the company above what the home warranty company was paying. My advice to anyone who reads this, DON'T USE 5 POINT PLUMBING!!!!! read more

Dustin was incredibly easy to work with and the process was seamless. I submit a claim through my home warranty, Dustin called the next morning, came out the following day and had hot water running in my townhome again in under 20 minutes! I think what I appreciated the most was that Dustin cut right to the chase. Came to do a job and left in under 20 minutes. Highly recommend this family owned plumbing service read more

Responsive inexpensive did a nice job. Had no issues in getting a new water heater put in. I got quotes from 2500 to 1000 and they were about 50 gallon nine year warranty. read more

5 stars for 5 point! 5point responded through AHS home warranty to my house for a leak found at my supply line in the wall, behind my fridge. It turned out the supply line was leaking from within the slab and supplying cold water to my kitchen sink which is an island in my kitchen. Worse case scenario was going to be cutting into the concrete to get to the copper line. Luckily Kevin was able to feed a PEX line within my existing copper line and avoid cutting into my tile flooring and concrete. I very much appreciated avoiding more destruction to my house as I already removed approximately 12 feet of drywall to start the drying process from the initial water leak. Overall my experience with 5 Point was excellent. I called on a Friday morning and had someone in my house later in the afternoon to locate the leak. The only hang-up was waiting over the weekend for the estimate to go through AHS and 5 point to return on Monday and fix the problem. Kevin was knowledgeable, professional and respectful of my home. I highly recommend 5 Point for plumbing issues! read more

The team did a great job. Despite my home warranty policy not covering my solar hot water heater, 5 point gace me the best price and quick service. They will be my go to plumbing experts moving forward. read more

They came out through my home warranty. They were professional and efficient with the repair of my garbage disposal.

This company was very accommodating and responded quickly to my issues. They corrected the issue with the home warranty and were professional. read more

These guys are awesome. Diagnosed my plumbing issue very quickly. They are friendly, knowledgeable and respectful. After I had an additional wall opened up, they came back and fixed the problem in 15 minutes. Would love to work with them again if I have future plumbing issues. read more

First and foremost, I used 5PP through my home warranty and we know that they aren't always the best. I had a couple issues at my home, they are listed below: 1. Sink and Faucet Failure 2. Shower Issue 3. Bathroom Sinks. Only one issue was resolved and it happened to be my kitchen sink, now when I say resolved that doesn't mean I'm happy.. I was told that I got the same faucet that I had or comparable but I can't wash dishes because the faucet is so close it leaks on my counters and under my sink. I tried to ask for help and was told see image below that if I wanted a GOOD faucet or something else to buy it and re-contact 5PP. The texts and calls I received from the business owner were borderline harassment and I am glad I was able to get a refund from American Home Shield they sent someone else who replaced my sink and faucet and handled everything in one visit, and I didn't have to pay an extra 150.00 on top of the 75.00 home warranty cost. read more

5pointplumbing - Contractor Asking me to pay him on the side - Plumbing Near Me

My home warranty company contracts with 5 Point Plumbing. I was quickly contacted to schedule and they offered next day service. The technician arrived on time, was professional and quickly replaced my garbage disposal due to leakage. He was in and out in about 10 minutes. I didn't have to fight about anything. Great job!! read more

5PP is a JOKE and SCAM , Dustin comes out and over bids the job and then sends the "technician " out aka Kevin his daddy . They over bid and pocket the rest , the receptionist... Mommy a full blown family ran scam so don't bother trying to get any where with a complaint or Resolution because it won't happen!!!!! read more

I was quoted for a floor board, electrical and plumbing for $870 extra. He never put in the floor board or the electrical. Have not returned my phone calls. Do not use them. American Home shield is aware of the issue. he called and explained what the floor covering and electrical was. It is all cleared up read more

These guys have come out a couple times to fix different plumbing jobs. They always do more than expected and so quick!

Austin came and replaced our kitchen faucet that was leaking. He was on time, friendly, professional and did a great job quickly. Would highly recommend this company! read more

If you value your money and home property you will not use this company. From one homeowner to another you'll be wise to stay away from this company because all they want to do is take your money and not do a thing to fix the problem read more

I had a great experience with 5 point plumbing. Did some work through my home warranty and they were able to resolve all of my issues. Thanks :) read more

Dustin and Kevin were phenomenal. They've come out twice to service emergency issues in my home. I called them last minute and they were at my house within 10 minutes at the end of the workday. They fixed both issues professionally and promptly. I highly recommend 5point plumbing!! read more

Defective garbage disposal. We used American Home Shield. Dustin from 5point called the same day we filed a claim and scheduled service the following morning. Austin arrived diagnosed the issue and resolved our problem quickly. Thank you. read more

We had Kevin come out and fix our shower. He was very helpful and honest. Definitely recommend this business for any plumbing needs.

This company is a complete joke. I see all the one Star comments on here and I should've checked ahead of time. Wow, read all the one star comments, and they basically say the same thing, that this company scams people out of their warranty deductible and then finds ways to refuse to work! And look at their "manager" Dustins responses to all of these here. It is a copy and paste! wow there's great customer service for you! And don't listen to their manager, "Dustin" responses on here either. He is zero help and was incredibly rude as was the technician they sent out. The story is basically they are a referred contractor for American home shield warranty company. American home shield covers all plumbing fixtures in the house. A screw broke on one of the handles and needed to be replaced. A simple two minute fix. I spoke to five point Plumbing ahead of time so I wouldn't have to pay the $125 deductible if they couldn't do the work, and gave them the specifics that all it needed was the screw on the side to be fixed. They accepted and said no problem that they could do it and would send someone out. Here's the scam part if they don't come out then I don't get charged the deductible at American home shield of $125. They can come out, and if they don't do the work, they still get the $125. That's why I wanted to make sure they knew what the problem was and fix it before they came out. When the technician came out, he gave me some lame answer that since I didn't have the screw after it broke that he couldn't fix it for the warranty company. Refused to fix it, a tiny little screw. They just need to go in the side of a handle, What kind of BS is that?! All it needed was a tiny little screw to fix it and that would've ended it. But instead, they chose to work me on some technicality with the warranty company and refused to do the work but gladly still took my $125. And it's not the money, but the principle of this. And on top of it, both the technician and the manager Dustin were incredibly rude. Dustin actually said to me "it's people like you that ruin it for everyone". Yeah, I guess people like me that don't like paying $125 for zero work from a warranty are people like me. Not once did I shout, used derogatory language or anything to either Dustin or the technician but the technician turned his back to me and walked out because I questioned this, and Dustin was no better. What would've taken for them to just go get the screw and put it in which would've taken them like two minutes. But instead they fight me on technicality and tell the warranty company something so I have to pay them without any service and response. The technician actually said to me, give me a couple hundred dollars, and I'll fix it. Can you believe this?! I've managed hundreds of people at corporations and this level of non-customer service in today's world is inexcusable. There are plenty of good plumbing contractors out there that I have used locally here to choose from and I would highly recommend you move on and find another one. Thank you read more

Needed some plumbing done, called these guys up and they got me on the schedule and where at my place the next morning. All but one issue was fixed the same day! I ordered a new custom faucet and they came back out and installed it. They were fast and very helpful and haven't had any problems since. I will definitely use them again read more

5pointplumbing - Plumbing Near Me

I had two experiencies with 5point Plumbing through American Home Shield Insurance. The first was where they wanted to charge an outrageous fee for extra work. The second was when they arrived an hour early before the confirmed AHS arrival window and refuse to wait 5-10 minutes for me to arrive. Just wanted everybody to know that Dustin is one rude dude. Can't imagine how anyone would put him in charge of anything. Don't take my word for it as he is mentioned by name in many other reviews. After cancelling both of my policies with AHS, I still reflect on how AHS could allow a vendor to misbehave like this. read more

Highly recommend 5Point Plumbing LLC. Professional, quick response time and communication. Excellent install on replacing an old, leaking Hot Water Heater. Thank you Austin. read more

This plumbing company is unprofessional and does not prioritize customer needs. I am a physician and communicated my needs and availability time with the technician however, the technician never relayed the information to his lead supervisor. The supervisor put the technician on a 3-way call and lied, stating I never relaid the time I needed, and his supervisor backed his technician, stating, "Why would my employees lie." Implying that I, the customer, was lying. This company's customer service is subpar and completely unprofessional. If anyone is considering doing business with this company, I advise you to find another more replicable company that caters to their customer's needs and can communicate more professionally and effectively. read more

Austin came and replaced an outdoor faucet. He was on time, friendly, professional and did a good job quickly. Didn't try to scam me! Thank you. read more

I just had 5 point plumbing install a new garbage disposal in my sink, they were efficient courteous, and I highly recommend their services. read more

The owner was very time efficient in helping with multiple issues in my house. He was very knowledgeable and professional, and fixed the issues right away. Every plumbing issue I've had, the company has been very dependable. I would hire them again! read more

5pointplumbing - Plumbing Near Me

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5 point plumbing did the plumbing for my shower remodel and a leaking hose bib in the front of my home. They did great work and were able to schedule quickly, would recommend their services. read more

Scheduled through our home warranty and they were amazing. Quick to reach out and flexible to schedule when we needed them. They went above and beyond and we are very happy with the service! read more

My shower was broken. My boyfriend went in and did his best to no avail. We had to shut the water off. American home shield sent 5 point plumbing. Because we tried to fix it ourselves, it was not covered. I spent my last $100 and couldn't afford replacement parts until next Friday. I was nearly in tears. 5 point found the part on the truck and helped me anyway! I will definitely call them for any future issues. Thank you so much! I dont know what I would have done without you! read more

What a great experience. Kevin was quick and neat and very conscientious when he replaced our water heater . A very honest company. I would definitely recommend . D.P. read more

This company fast and efficient. They came out the same day and fixed the issue in less than 30 minutes. The owner is very personable and I would recommend this company to anyone that needs a job done quickly and well. read more

If I could give zero stars, I would! I was assigned 5 Point Plumbing through my warranty company due to a slab leak in my main bathroom. Dustin, owner of 5 Point Plumbing, came out for an inspection that only lasted 5 minutes. Dustin from 5 Point then had to send a subcontractor to identify the issue as he was unable to. When they left, I get a call from my warranty telling the quoted repairs are $3,255 and the policy limit is $1,000 so I will be out of pocket $2,255. This was not confirmed in writing for review of labor and parts cost and what work needs to be completed. For two weeks, I have been calling Dustin from 5 Point requesting the leak report and quote for repairs. He continually refused telling me I have to authorize the quote first without viewing it which is not how a business is run. Turns out he intended on LYING to the warranty company stating he will be drilling into my concrete slab to get the coverage from the warranty company but in reality he planned doing a reroute. He claims the reroute is not covered under the policy, so he had to lie to them to "help me out and get them to cover the initial $1,000". I refuse to partake in his fraudulent and unethical actions. What's worse is he stated he might have to remove my bathroom vanity at which point I should be able to get my home insurance involved BUT if he commits fraud to the warranty company, my home insurance will deny my claim and then I would be out of pocket for everything. I called the warranty company for help in getting the leak report which they provided. Dustin eventually became forthcoming and confirmed with the warranty program he's quoting a reroute for a minimum of 50 billable labor hours. I cannot and will not authorize work on my home without seeing the quote for repairs. This is not how business is done. So many red flags with this plumber! To date, I still have no quote from Dustin at 5Point after multiple requests and only had this information by contacting the sub-contracting company directly. Dustin at 5 Point Plumbing attempted fraudulent reports and failure to provide timely quotes and I wanted to warn others prior to any authorization from this company. read more

AHS send out 5star Plumbing. They were quick to respond and was out the following day. The tech came out took pictures of underneath the sink and behind the washer. Went out and look at the clean out. After that he got the line and "tried" to clean out the line This is when he packed it up and mention we have cast iron pipes, not a normal grease back up could not use a bit and line wouldn't go. The whole process from start to leaving the door with all the excuses of why it couldn't be done and not covered by warranty took 15 or so minutes. Yes that is right about 15 minutes. read more