I had the bagel with lox and cream cheese, it was amazing! The staff was super nice !read more

Ate here 2 times on our week stay, because it was that good. It was packed both times, had pretty…read morelong wait times, but your food is made to order and I don't mind, especially because you can physically see how busy it is and everything is made fresh. Their everything bagel is probably the best I have ever had. So soft and fresh. Me and my husband got the pork roll breakfast bagel sandwich with egg and cheese on an everything bagel and one with bacon as well. We also tried an everything bagel with their homemade chive cream cheese. So good! Their iced coffee is pretty good as well. Would absolutely come back!

Really good experience in late April at Island Fish Co. The food was great and service was good…read more It's an open-air casual restaurant with water views; not the best water views but better than looking at buildings or a parking lot. They have a few ceiling-mounted fans to try to keep the heat at bay. The shrimp poboy and onion rings were superb, and the wife really loved the grilled chicken sandwich and fries. Absolutely no complaints about the food or service. The cocktails left a little to be desired however; very small cups that we found lacking in flavor, but they looked tropical. Otherwise, everything was great and we'd definitely visit again.

So good we came here twice on our trip for lunch. The vibe is tropical, fun tiki bar meets…read moredelicious fresh seafood with an awesome menu selection, fun drinks , friendly service & beautiful views. We started with the best coconut shrimp I think I've ever had. It's the famous pink shrimp of Florida & the coconut breading was divine ! light, delicate crispy, served with a tasty mango chutney, dipping sauce, just perfection. by the way, this went perfectly with a crisp, white wine and my husband's tropical drink. Next, we had to get an order of the delish oysters Rockefeller, smothered with creamy spinach, and tons of lemon juice. Wow those gulf oysters are wonderful ! So Tender. For our main, we got the Grouper Fish Sammie's with fries & coleslaw. I had mine blackened, and my husband went with classic. The fish was so fresh and seasoned perfectly. Don't miss this gem on your way down the keys.

Great Stay With Some Service & Logistics Gaps…read more Overall, we had a genuinely great experience as first-time visitors traveling without kids but with service animals. The property shines in many areas, especially if you're looking for a relaxing resort atmosphere with beautiful water views, pet-friendly accommodations, and a fun, laid-back vibe. That said, there were a few frustrating misses that held this back from being a 5-star stay. THE GOOD * Beautiful beach & lagoon area - Easily one of the highlights of the property. Relaxing, scenic, and fun overall. * Salt + Ash is a must - Exceptional food and one of the best dining experiences on property. The wine selection was top-notch and the beef tenderloin was outstanding. Easily our favorite restaurant. * Incredible staff throughout the resort - Bell staff, valet, oceanfront servers, housekeeping crew, and pool staff were consistently kind, personable, and welcoming. * Staff who go above and beyond - Huge shoutout to Joshua, who helped us secure chairs near the adult pool, and Danielle, who took time to chat, swap stories, and made us feel genuinely welcome. Hospitality like that sticks with you. * Captain's Suite is worth the upgrade - Strongly recommend spending the extra money if budget allows. The added space made the trip: dining area, living room, fridge, two toilets, large balcony, and beautiful water views overlooking the pool and lagoon. It elevated the experience tremendously. * Extremely pet & service animal friendly - This place deserves serious praise here. Few resorts feel this comfortable and accommodating for travelers with animals. Staff were respectful, welcoming, and there were no awkward restrictions or friction. If you travel with pets or service animals, this property stands out. * Tiki Grill - Great atmosphere for drinks and relaxing. Perfect for unwinding poolside. * 20% off dining on property helped offset costs - Appreciated perk considering resort pricing. THE NOT-SO-GOOD * Front desk communication & housekeeping logistics need work - This was our biggest frustration. We stayed in a Captain's Suite and requested both a room cleaning and balcony cleaning (bird droppings had accumulated on the balcony) around 10 AM. The front desk wrote down our room number and assured us it would be taken care of. When we returned around 3:30 PM, neither had been done. By after 4:30 PM, the room had finally been cleaned, but the balcony still hadn't been addressed. When you pay extra for a premium room and oceanfront balcony experience, this feels disappointing. There also seems to be a mild pigeon issue, and balcony maintenance should really be part of a regular checklist. Some simple bird deterrents or more proactive cleaning would go a long way. * Concierge/text support didn't materialize - We were told we'd receive a concierge-style welcome text shortly after check-in for support/questions. Unfortunately, we never received it. To make matters worse, the room phones didn't work, meaning concerns had to be addressed in person while waiting in the front desk line. * Food quality was inconsistent - Salt + Ash was phenomenal, but not every dining experience matched that standard. Tiki Grill: Great drinks and atmosphere, but the food was forgettable, under-seasoned, and not something we'd order again. Fine in a pinch. Angler & Ale: Beautiful waterfront views and exceptional staff, but the food leaned heavily fried and felt more like average bar food than resort dining. Fish and chips were disappointing. Oddly enough, the banana split ended up redeeming the meal. * Convenience store prices were shocking - Convenient? Yes. Affordable? Not even close. A few sodas and snacks escalated to $60+ surprisingly fast. I expected a slightly easier option versus restaurant pricing, but the markup felt extreme. * Parking costs add up - Valet runs about $40/day and self-parking is roughly half, but expect around a 10-minute walk with luggage, making valet feel almost mandatory. FINAL THOUGHTS Despite some communication breakdowns and uneven food experiences, we truly enjoyed our stay. The Captain's Suite, peaceful balcony views, fire pit at night, lagoon, beach access, pickleball, and pet-friendly atmosphere made for memorable moments. My advice: upgrade to the Captain's Suite, eat at Salt + Ash (seriously, get the beef tenderloin), enjoy the tiki drinks, walk the grounds, soak in the sun, and be selective about food choices elsewhere. Use the convenience store sparingly. Fix the housekeeping/communication gaps, improve how guests can raise concerns without standing in line, and clean those balconies consistently--and this place could easily become a 5-star destination.

June 11 - Arrival, Villa 7083 Upon entering our original…read morevilla, it was immediately obvious that the unit had not been properly cleaned or maintained. Among the issues we encountered: Cockroaches running on the walls Large dark brown stains throughout the carpets, including significant stains in the master bedroom and on the staircase Cracked tile on the flooring and carpet that clearly hadn't been vacuumed Dirty men's socks left behind in the closet of one of the bedrooms A strong mildew odor throughout the villa Water-damaged furniture in the master bedroom that appeared to be rotting from prolonged moisture exposure. I immediately reported the issues to the front desk. What was equally disappointing was the response. The manager on duty never came out to speak with me personally. Instead, the front desk employee repeatedly walked to the back to consult with management and returned to tell me there was nothing that could be done because the resort was sold out. As a result, my family was forced to spend the night in a villa that should never have been assigned to guests in the first place. I have photographs and video documenting every issue described above. June 12 - Second Villa, Same Problems 7086 The next day, we moved four adults, two children, luggage, and approximately $450 worth of groceries into Villa 7086. Shortly after settling in, we discovered the air conditioning was not functioning properly. Maintenance responded and measured the villa at 78 degrees. The temperature later climbed to 84 degrees. We were told management would be notified and the issue addressed. That never happened. On top of that my son had bugs crawling all over his bed. Comes to find out they were termites! Not, one or two but dozens - in the pillow cases, sheets, etc. The only reason this issue ultimately received attention was because later that day the Director of Engineering Danielle happened to ask how our stay was going while I was in the gift shop. Once she heard what had occurred, she immediately stepped in and began working to resolve the situation. Danielle deserves recognition because she was one of the ONLY employees during our stay who demonstrated urgency, professionalism, and a genuine concern for guest satisfaction. Later that day, Danielle arranged for us to move yet again--this time into two connecting rooms in the main hotel while also securing a third room for my brother and his girlfriend. When I asked what we should do with the groceries and supplies, she advised us to leave them in the villa and stated that the villa would be taken out of service until the air conditioning could be repaired. At that point, we had spent a significant portion of our vacation packing, unpacking, relocating belongings, coordinating food storage, and dealing with issues. June 13 - More Service Failures The next morning I took my daughter to breakfast at the café. We sat for approximately 10-15 minutes while multiple employees stood nearby talking among themselves. No one greeted us. No one acknowledged us. No one offered menus. No one checked on us. Employees walked by our table repeatedly and even cleared nearby tables while completely ignoring us. Eventually, I got up and left. A female staff member who was cleaning a nearby table noticed me leaving and hurried over to ask me to stay, but by that point we had already waited far too long without any service. I am confident this entire interaction would be visible on the café's surveillance footage. The café provided some of the worst service we experienced during our stay. The staff the works there barely speaks English and had zero sense of urgency to serve guests. Additional Concerns I also learned that my brother was repeatedly approached by staff members in the room that Danielle had assigned to him and questioned about him, receiving knocks on his door multiple days during the trip even when the Do Not Disturb sign was displayed. While I understand security procedures, repeatedly questioning a registered guest made him feel uncomfortable and unwelcome. What was especially troubling was that a male staff member knocked on his door and asked, "Are you supposed to even be in this room?" That type of interaction is completely inappropriate. Treating a paying guest. Treating a paying guest as though they don't belong there are accusing them of basically being a squatter was embarrassing, disrespectful, and is 100% classified as harassment vs. hospitality. Perhaps the most disappointing part of this experience is that Danielle informed me that the GM Bob L. would be contacting me directly to set up a in person meeting regarding the issues we experienced. When that didn't happen she said he would call me- he never did. When that didn't happen I emailed him 3x and never got a response.

Best breakfast restaurant we experienced during our visit. Tasty food, ample portions, and timely…read moreservice. Large outdoor patio. FYI: cash only.

Food was pretty good, I guess but I probably would like it better if the service wasn't so…read moreterrible. My entire breakfast was cold by the time I got anyone to help us. I got the Waffle Pig, and when the food was delivered asked for a spare plate to put the waffle on (since they just place the waffle and eggs and sausage and bacon in a big pile on one single plate). The plate never came. It took asking 3 different people 4 separate times to get that extra plate. It seems like a problem with the definition of responsibilities? I think each time the person I asked just told someone else I needed a plate and no one ever actually got me a plate. We were visited by at least 5 different people during our meal - they had plenty of people working and it was not super busy yet, so it just seems like a break down of communication. They only accept cash, we needed to use their ATM to get cash - and the ATM fee was higher than if they just accepted cards and charged us the transaction fee on a credit card payment. Overall - decent food, terrible service, nothing that would encourage me to stop again though.

Expensive but great, had the blt and it was served perfect and warm, the ambiance is fantastic and…read morethe people are so nice.

The food is great but expect to be there all day. Don't go if you're in a hurry to get somewhere…read more Ordered an açaí bowl and french toast and it took 45 minutes to get our food and it wasn't even busy.

Best coffee shop in the Marathon area!!! By far! I see…read moresomeone was upset because they were closing Welcome to the Florida Keys.... time is fluid here Slow down relax don't post hateful crap. This is a great coffee shop if you missed out going to KW stop on the way home!

We checked online while driving down to Key West. Their website said they were open and accepted an…read moreonline order ($12.50 for ONE specialty coffee). We arrived 7 minutes later and the doors were locked with cars in the parking lot. Employees starting walking out the back and leaving while I called the business line and finally a man answered and said they closed early because of weather. He was not very friendly. He also said he would refund our money the next day. The next morning I received a call from him that he couldn't refund the order but would mail a check. Ten days later we received a check in the mail for $11.50. I shredded the check and disputed the charge through my credit card company for the full amount.

Porkys was excellent. Great food. Great Atmosphere. Jose…read moreMexicano our server was excellent. He was friendly, attentive and efficient. This was our second visit and Jose remembered us and remembered our specific needs. He made our visit extra special. CHEERS AND THANK JOSE

The mini golf staff was really nice and helpful accommodating our large 12 person group!read more