Home Warranty Of America contacted them to come out to repair the exhaust fan above my stove. The tech arrived and smelled of body odor, took down the exhaust, removed a piece of plastic that was broken, asked us to help him hold it while he screwed it back into place. He did not repair anything and charged us $75. Do not recommend. read more

Horrible customer service and this company likes to argue with their own customers and tell them they are at fault. Hope they go out of business! read more

I recently had a refrigerator problem and this company came through my home warranty. The technician did not do a thing, did not check anything on the refrigerator. Did not check freon, or anything. He just told me to unplug for 24 hours and plug it back in. I did and the refrigerator is working but the reason I am giving 1 star is that during this era of COVID-19 the technician asked if he could use my bathroom. They really need to potty train their technicians to use the bathroom before going on a service call. read more

I used to love this company and give this company five stars all the time, but i had to change it to two stars. I would give zero star if Mike, the technician, was not there. We had a dish washer need to be fixed and we told them we had a warning sign on the board and the dishwasher was leaking. When Mike came by, he said he would order the new board but he couldn't find the dishwasher was leaking (it was running without dishes to check the problem). So I told him that it might be leaking if the dishes were loaded or heavy inside or the balance of the dishwasher was the problem. Mike fixed the balance and he told us not to use the dishwasher until the board came. Finally the board came and he changed it last week. We were very excited to use the dishwasher again but guess what? it was leaking again when we loaded all the dishes inside. so we called today but the staff told us to submit a new order to our warranty company because it is a new issue. New issue??? We already told them this issue before but still had a same issue. But she said we have to pay again to fix this problem. Very disappointing. Wish I can give them five stars again. read more

Very dishonest company. They speculated on why my drain pump failed on my GE dishwasher (a common problem according to appliance repair websites) and told my home warranty company that it failed due to broken glass getting into the pump. WRONG!!! Glass can't get into the pump because there is a filter preventing debris from entering the pump. Without a filter, food particles would enter the pump on every wash cycle, severely limiting its lifespan. Also, how can they say what definitively caused the pump failure when they never removed the pump to determine the cause? Shady folks that can't be trusted to give the customer the benefit of the doubt when they CLEARLY don't know the exact cause of failure with 100% certainty!! Stay clear of these people. read more

I called Best Buy for a repair on my new dryer that won't power on Friday. I setup a technician to be on site by Monday with a window between 8-5. I took off work and kept my toddler from daycare so I could be home and not miss it. 5 rolls around, no one shows up. I spoke with 5 different representatives until one provided me with Seven Star Appliances number stating the repair is scheduled with them. I call and immediately, the representative, Sam is extremely rude. He kept telling me it's not his problem, they can't come until Wednesday. I reiterated that I have emails and texts confirming my Monday appointment so please show some compassion and work with me to try to do better than Wednesday. He kept interrupting me and wouldn't let me speak. I had to speak up to get him to listen and it still didn't work! Then he told me he's canceling my my repair all together and to take it up with Best Buy. Absolutely terrible, I wish I could leave negative stars! Avoid them all together and TRUST ALL OF THE NEGATIVE REVIEWS! read more

Neighbor recommended 7-Star to me for refrigerator repair during the Great Texas Grid Fail. They came when they said, diagnosed the problem and fixed it quickly. Very happy with technician and the job he did. read more

They always do such a great job! We've used 7-Star the last three times our dyer needed repair. I cannot live without my dryer. I've been so impressed with how quickly they can get someone out to look at it and usually have parts on hand or can order quickly. They are also very helpful in giving us tips to prevent future issues. Highly recommend! read more

We are new to the Select Home Warranty Program and 7-Star is one of the contractors they work with. I know from that fact that 7-Star also affiliates with other home warranty programs as we were with another program before. I believe 7-Star workload can be heavy at times, given the fact that they choose to work with multiple warranty programs. Technician was polite and patient but the receptionist, Mary, could be short and rude depending on her mood. However, she would always pick up the phone no matter what so that your call won't roll over to the full voicemail box which save you time calling over and over again when you attempted to speak with a human. This is one positive thing about this company. My first claim with Select was awful as they assigned an A/C company to us for our fridge problem at first, then we got to call for correction. Later on, the one they re-assigned never call us to schedule an appointment and their mailbox was full and not accepting messages. We ended up have to call again for a bad contractor and ended up with 7-Star eventually. The claim process was slow for real with this Select Warranty Program. We wasted a few days to get the claim straight out, waited for a couple days for the 7-Star tech to do diagnostic, waited for a few more days to receive email from the claim dept requesting model and serial number info. After that, we still have to wait for the approval and have 7-Star to order the part and to come fix it. It's a very long process. And believe it or not... it may not fix the problem as something else was supposed to be the root cause. Anyway... read more

7-Star Appliance was fantastic! I was selling my home in Richardson and my Realtor recommended them. First off, don't read too much into the negative reviews - sometimes appliance companies get their start in business working/servicing Home Warranty companies and the negative reviews reflect a misunderstanding from a home owner who believes everything is covered under their Home Warranty policy when that's typically not the case. In my case, I was flipping a home and my project manager bought an old French Door sytle, counter-depth Kitchen Aid for $500 off of Craigslist whose compressor may have gotten fried in the bad storms in May/June in Dallas. Accordingly, just a week before my home's closing, I realized that I had never gotten that fridge fixed. I called 7-Star on a Friday afternoon and Mary answered and reassured me that they'd be out to my home within a matter of a few hours! ($69.50 service call - again, standard). Thereafter, I was quickly notified that I had a bad compressor and between buying a replacement one, additional parts, labor, tax, I'd be looking at $1,000! Instead, 7-Star leveraged it's relationship with one of the nation's largest Big Box Home Improvement Store retailers to get me a BRAND NEW GE Fridge (new model, better than mine since it had the exterior facing water/ice dispenser that mine didn't) for HALF OFF of what this would cost you or I, a retail consumer! They did me even better by not charging me another service call upon returning to haul-off my old fridge and install the new GE. I was also notified that the old fridge's water line wasn't hooked up so they took care of that. All within just a day of my home's closing! This is a honest, family run business, support 7-Star Appliance and don't hesitate to have them help you!!! Thanks! read more

Zero stars. Had the hardest time getting this company out to fix a disposal. The man was very hard to understand when he finally got out. The disposal needed to be exchanged so he put in another one that the box looked 10 years old. He installed something wrong so he had to come back out. He came out said it was nothing he did but it was cause we never had a problem before. Was very rude both times so costumer service on the job is very bad. Also the products they use are used and old. Few months later the disposal started leaking again. Called company up and the lady that answered the phone was rude to my wife and said go ahead a call bbb and do what ever you want. I called her up and recorded the phone call and she went off on me. Reporting them to BBB as well as the warrantee company. Bad customer service and bad service results show up all over the web so please if your using the warrantee company and they place you with seven appliance change it to another company. read more

This company always goes above and beyond to try and resolve my problems. I'm currently having issues with my Samsung dishwasher and they have been with me every step of the way. I highly recommend them. read more

7-Star, more like zero-star! They've been out for repairs on two separate appliances for us and was a terrible experience both times. Never again! read more

Worst customer service. Fired them before they even did a service call. My home warranty service assigned 7-Star Appliance to come repair my dryer. They were a no-show for the appointment. I called today to tell them no one showed up yesterday and the girl answering the phone said they would be out today at 2. Unfortunately, I was not available today and asked to schedule something for the next day and she said that I had to take that time today. She was rude. I fired her, called my home warranty service, filed a complaint and asked for another company to be assigned to my service call. read more

Mike fixed our dishwasher and did a great job. He informed us on how to maintain it and keep it working as long as possible. Super nice guy! Definitely recommend this company read more

I would give Seven Star Appliances a zero star if I could. This is the most dishonest company I have ever dealt with. Our homeowners' insurance sent them when we put a service call for a broken unit. The Seven Star Appliance tech was nice but not fit for the job - he seemed he didn't know anything about repairing the unit. Their office person was a completely different story -- extremely rude and unprofessional. Talk about having a bad day...this person yelled at me, lied, and then hung up. What kind of service is this? I'm shocked companies like Seven Star Appliances are still around. My advice - take your business some place else. read more

We put in a call in to our home warranty service regarding our dishwasher that wasn't working. They contacted 7-Star Appliances who were able to send someone out on a Saturday. Mike came to fix our dishwasher and he was awesome. Not only did he fix our dishwasher but he gave us advice on how to maintain it so it wouldn't cause further issues, and also fixed our garbage disposal pipe so that it wouldn't drain into the dishwasher. Extremely happy with Mike's assistance. read more

The reason you will find 1 and 5 star ratings on this business is because they are so hit or miss. Which in the end is not how you want a business to be! Both times we've used them it was not because we chose them. We filed claims with Home Warranty of America and that was the company that they called for us. The first time they came out for our washer/dryer combo, the tech told me that it wasn't really broken and that you just had to press down on the washer door to fully engage the sensor. If you close the door normally and the washer doesn't start, that means something isn't right. But no he just told me it was fine and still charged us $75 and left. I took a felt pad meant for the bottom of furniture and attached it to the sensor so it would engage sooner and that has fixed the problem. He couldn't even rig something like that. The second time we used them it was for the same machine not getting hot in the drying cycle, and also the washer drum was off balance, making a huge amount of noise and vibration. First the tech didn't believe there was anything wrong with the washer even though the drum was clearly leaning to one side with nothing in it. He made me load it full of clothes and start it to prove that it shook like crazy in the spin cycle. Thanks, now I have a bunch of wet clothes and no dryer to dry them with. He then offered me a proposition, he could fix the dryer now but not the washer because he didn't have the springs, or he could come back with the springs and do it all at once. But he told me that if he came back with the springs for the washer and couldn't fix it, that the home warranty would either replace it or give me the monetary equivalent. And then fixing the dryer would all be for nothing. So I stupidly said ok and to let me know asap. He said they call us very soon with a new appointment to fix both. So a week later I called to get an update and the woman said that it was being handled by HWA because it couldn't be repaired, because HWA didn't want to repair such an old machine. I asked why they didn't call me to update me and that I'd been waiting for a week for their response. She said she wasn't allowed to. Ha! Most ridiculous answer I've ever heard. read more