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    9W Motor Werks

    3.4 (11 reviews)

    Services - 9W Motor Werks

    Oil changes

    Routine automotive maintenance

    9W Motor Werks Photos

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    L.J. Marchese Chevrolet

    L.J. Marchese Chevrolet

    (35 reviews)

    i got my car from them recently & they went above and beyond. they made sure i was able to leave…read morewith the vehicle i wanted that day. literally within 24 hours of me showing interest, i was home with it.

    I experienced blatant deception at this dealership. The SUV I got into reeked of cigarette smoke,…read morehad ash all over the dashboard, and rear seats that would not properly lock into place, which was only discovered after I tested every single detail of the vehicle. This was after I was told multiple times it had passed the mandatory NYS 162-point inspection. If they had checked the seatbelts as required, they would have noticed the malfunctioning seats. Juan looked me in the eye and asked me if it was a "dealbreaker." Tom (the manager) AND Juan both said it passed a NYS 162-point inspection. The finance guy I spoke to on the phone about warranties also referenced the same inspection. They confidently stated they could fix the problem without knowing what the problem was. They had a "guy from the shop" come out and look at it. He was smoking a cigarette at the time. He looked. He never touched the car. My husband did more work to fix the seats than he did and was unsuccessful, including looking up YouTube videos! Juan just stood there. I told them to call me when they fixed it -- they never called. I also mentioned the cigarette odor the minute I got into the vehicle and Juan blamed the previous owner admitting it had not been detailed since it was brought in, letting on that it had been sitting on the lot for "several weeks."

    Take 5 Oil Change - Wiper fluid fill during oil change.

    Take 5 Oil Change

    (8 reviews)

    Update: After about a month of multiple back-and-forth conversations, the company ultimately…read moreprovided me with a refund and contributed funds toward cleaning up my driveway. I appreciate that they worked to resolve the issue, even though it took longer than I had hoped. After my daughter's oil change, her car started leaking oil. We brought it back and within five minutes we were told everything had been checked, everything was fine, and the car was safe to drive. Unfortunately, because the car wasn't parked in one place for very long, we had no idea it was still leaking. It wasn't until the car sat in our driveway for three days that we discovered it was continuing to leak oil. By then, she had already driven the vehicle all the way from Connecticut to North Carolina with the leak. Brand-new driveway covered with a big oil stains. We took the car to our local Take 5 in North Carolina, where they found the problem almost immediately: the Connecticut location had failed to install the gasket on the drain plug during the oil change. Mistakes happen, but what is unacceptable is that we recognized there was a problem, brought the car back, and were reassured that everything was fine after only a few minutes. That reassurance led to a 600+ mile drive with an active oil leak. This could have caused catastrophic engine damage, and instead it left us with a damaged brand-new driveway. This wasn't just an honest mistake it was a failure to properly diagnose and correct a problem that they created after we specifically returned because the car was leaking oil. Extremely disappointing service and a preventable situation that never should have happened.

    I had one good experience here then 2 bad ones. I stopped by to get an oil change and the staff…read more All of them were too busy they were hanging a sign. Today I tried again and there was an oil reclamation truck blocking all the bays and no staff around to see about going in another way. I'm glad I'm not an owner or investor.

    9W Motor Werks - autorepair - Updated September 2026

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