Super fast & great They came out on emergency need…read moreespecially in Minnesota winter They were kind

Got our locks rekeyed and loved the service. Educated on locks and it was an amazing value. I…read moreappreciate the speed of the service, transparent prices, and Sam was such a great friendly person. Would for sure use again

Amazing job with a hard to make key!! And very nice shop that has lots of great lock and key…read moreaccessories. Helpful people with great knowledge and experience!!

The technician arrived on time and re-keyed my locks quickly. I highly recommend them!read more

Fast and economical Very good service…read more :) :) Fast and economical Very good service :) :)

check with the dealership before you buy a key from these guys! This place wanted $289 to make me…read morea new key. Just a regular key, not even a key fob... just a regular key with no buttons. I called the dealership and they will do the same thing for $189. I've never heard of a dealership costing less money than a Locksmith. Unbelievable. Owner claims he has to charge a ridiculous amount because the price of gas is high. Save yourself at least $100 and call the dealership. And save yourself time and stress by bypassing this shop. I guess you learned something new every day. Sl sfohe was rude and arrogant during each phone call i had with him.

I recommend Gray Duck for any key issue you may have. Eric is at the top of his class for cyber…read moresecurity, home locks, and in my case, a car key fob. I needed a replacement key fob for my new Toyota, and I definitely did not want to go to a dealer because of past experiences. Eric went to the trouble of researching and swiftly finding the rare key fob from a distant state. It can be really difficult to make a key fob work correctly for sensor-filled cars. Eric was able to make it all work. Before Gray Duck, I had talked to a couple of other locksmiths, and they were not equipped to make a replacement key for this Toyota. So if you're having a key issue, forget the other locksmiths and go straight to Gray Duck.

He was able to come quickly and did an excellent job. Would highly recommend for any locksmith…read moreneeds.

We had a great experience! He was very knowledgeable, professional, and arrived right on time. He…read morequickly diagnosed the issue with our stuck patio screen door and had it opened within minutes. What really stood out was how clearly he explained what caused the problem and gave helpful advice on how to prevent it from happening again. Efficient, reliable and friendly!

Good, prompt service. The pricing was reasonable and the owner is a great guy. Everything was…read moretaken care of within hours

"The unlock fee is $85 - and the call service fee is $80."…read more Awkward math. Moving on. Thank you!

I called for an emergency lockout on a weeknight around 5pm. The operator took my information, told…read moreme about when the technician would be there (in 40 minutes), told me his name, and told me how much it would cost. The technician arrived on time, was courteous, told me his name, and had me back in my front door in less than 10 minutes. I was charged exactly as much as I was told over the phone. Excellent service!

Mike provided excellent service. He was courteous, helpful, and professional throughout the entire…read moreprocess of re-keying our home. Communication was clear. His attention to detail gave us peace of mind. We definitely recommend.

Mike responded to my quote inquiry quickly. He made himself available right away, which was lucky…read morefor me! He was highly professional and got the job done fast and was very reasonably priced. Definitely recommend him! Love supporting our local businesses!

They were great to go too. I am sad to say I think they have closed. They were friendly.read more

This is another best locksmith store that I have known. I would come again. I like the free…read moreparking spots they have since it is in downtown area

I chose this business to rekey one of my properties based on its reputable name and standing in the…read morecommunity. Its Google and Yelp reviews are great and when I called them they answered all of my questions. The tech who came to rekey broke the lock during the process. He quickly told me I need a new one, there was nothing he could do and installed one he brought with him. I was put on the spot with not a lot of options, my new tenant was there and we had to get this repaired. (I was charged $65 for the lock and $65 for the labor....). Upon completion my tenant and I tried the new locks. When attempted to use the one on the front door (the one that was replaced due to being broken by the employee) we noticed the door did not operate with the same ease it had previously, with the original lock. When we brought this to the employee's attention, showed him how we had to jiggle and manipulate the door, he blamed it on age, weather, warping....etc. I did not buy this. When replacing a lock it should fit exactly how it was before, I have had this done many times before and this has never occurred. I then asked him if there was going to be a discount for these services since HE broke the lock. He said no, he was just a tech and I had to speak to a boss. I paid him and he left. When I called, I was of course given a runaround, I spoke to a manager who then told me I had to speak to the owner. The owner said he would personally come out and look at the door, saying what his employee said didnt sound right and everything should work the way it did. Then I asked about reimbursement for the damaged lock, the replacement of it the extra labor charge....he said he will not be refunding anything. When I pressed, he said fine he would refund the cost of the lock ($65) but then would not come out to verify their work AND this would now void the 1 year warranty on the actual lock, which is NEW and installed by them. After thinking about this offer and how extremely rude and offensive it was, I accepted. An extra $130 because of THEIR mistake is shocking and disgraceful. The AUDACITY of a company who has been in business for so many decades to pull a warranty on a product they forced me to install is outrageous. So inappropriate and an abuse of power. I am completely disappointed in their lack of customer service and empathy.

Need your faith in humanity restored, while also preserving the integrity and aesthetics of a…read more95-year-old door handle? Request Jose at Babcock and Son -- he's superb. Thoroughly impressed by his technical and research skills and overall professionalism in helping us extend the life of a storm door handle that cannot easily be replaced with modern hardware. He was extremely thoughtful in everything he communicated and really went the extra mile for us!