Great customer service. Straight to the point. If you're looking to get a car look for Alex Agudelo!read more

very happy with our first experience with the Toyota Service Center. I brought our new (used) car…read morein for a recall fix, expected it to take an hour at most so I planned to wait. Jesus let me know that recalls usually take 3-4 hours and offered to call a Lyft to take me home rather than my husband having to come pick me up. since I was only there for a recall fix, I didn't expect them to, but was very happy that they did perform their multi-point inspection! this isnt our first Toyota, but it is our first time using a Toyota dealership to service our vehicle. I'm excited to use them for all of our servicing needs!

I had a fantastic experience with Jeremy in buying my first used car. He was really effective in…read morefinding a good deal, arranging everything with the dealer on my behalf, answering my many probably annoying questions, and setting up a clean otd price. Throughout it all, I appreciated that Jeremy was knowledgeable, no-bs, patient, and responsive. I never had to communicate with the dealer at all, until I showed up at the dealership for my test drive, where the salesman had all the paperwork ready to go. From test drive arrival to leaving the dealer with my new car, it only took 2 hours, which feels pretty efficient. I don't really understand how Jeremy gets paid because he didn't charge me for anything, but I'm so glad I found him.

In one sentence: VIP CAR BUYING EXPERIENCE. (Excuse the…read morecaps, I want to emphasize how great it was. ) By now, Jeremy helped us buy two cars! One for ourselves and one for our friends. Both experiences were delightful, stress free (who would associate stress-free when you buy a car?) and quick. No hassle car buying - that should be his business's title. He helped us narrow down the list of cars we were looking at and make a decision that worked for us. He also scheduled all the test drives, negotiated the prices, and pointed us to a specific person at the dealership, a complete VIP experience. He did the same for our friends just this week, they bought a great car in a great condition, he negotiated the price down and steered them away from less desirable options. My friend was nervous (just like I was before ) because the process of buying a car is stressful. But after they got into the dealership and the car was waiting for them, they test drove and bought the car. My friend said: who would have thought that I can enjoy buying a car! And that's all thanks to Jeremy. Believe me I'm not hyping him up, he is professional, kind and customer centric. Thank you Jeremy!

If I could give more than five stars, I would. Jennifer Flora is an absolute rockstar. From start…read moreto finish, she made what could have been a stressful, intimidating process feel exciting, seamless, and genuinely enjoyable. Jennifer went above and beyond in every possible way. I honestly wasn't even expecting to get exactly what I wanted, especially knowing these cars have one year waitlists, but she stayed on top of it like a hawk and somehow made it happen. Her professionalism, responsiveness, and attention to detail are unmatched. On top of that, she is incredibly friendly and has the perfect non-pressure approach, which made me feel confident and comfortable every step of the way. I also have to give a huge shoutout to Barry, Carlos, Lei and Farwad, who were all wonderful to work with and truly added to the experience. The entire team made me feel supported, valued, and excited, not just like another transaction. Buying my dream car exceeded every expectation I had, and that is 100 percent thanks to this incredible group. If you're even thinking about purchasing a vehicle, do yourself a favor and work with Jennifer and her team. This is how car buying should feel. Highly, highly recommend.

My wife and I purchased her 2026 nx350h. The process was good Ramiz was helpful knowledgeable and…read morekind through the process. We negotiated and ready to leave but they met us at a point we could feel good about. We left the car over night for a wash and picking up tomorrow. Thanks again. If you're ready again and you can give me a good trade for 2012 Chevy truck in I might come back. If not probably an 4Runner. Thanks again. Now I hope your service department can keep up the same level of support that Ramiz showed.

Wonderful helpers!! Cindy and John got me into my dream car! The experience was so smooth and easy…read moregoing. Traded in my car with east and peace of mind. Thank you Toyota family for making it so easy for me to get into my new car and trade in my old one. I'm loving my new car!

We stopped in here recently to look at cars as mine had recently been totaled by an idiot (a story…read morefor another time). We were helped by Trae McNeill, who was extremely helpful throughout the process. So helpful that we actually bought a car the same afternoon that we started looking! I liked Trae's easy manner and patience with our questions. When we came back to pick up the car, he was helpful and knowledgeable. The electronics in the car were all new to me but Trae's instructions got the car and me safely home! He even called to make sure we had made the trip successfully. This dealership is not the closest to where we live, but their inventory was better as was their reputation. We'd recommend them without hesitation.

Carlos Ramirez and his team are world class. Kind, helpful, knowledgeable. They made time to…read moreservice my car on extremely short notice, and even squeezed me into their schedule for an additional multipoint inspection. They answered my questions and quickly resolved the issue I came in with. Most of all, I appreciated the friendly and neighborly atmosphere. You may think I'm exaggerating but I genuinely felt like I brought my car to a friend's house. Extremely professional and extremely nice. What more can you ask for? This is my new go-to service place for my Chevy. I'm actually looking forward to going back. Thanks y'all.

Alejandra (Alex) is truly the person to go to if you're looking to purchase your first, second, or…read moreeven third car--she does it all. I bought my first car at 19, and it was truly a blessing to have such a smooth and positive experience. I'm already looking forward to financing future cars with her! Not only did she help me achieve a personal milestone, but she also helped my mom get her dream SUV. Alex goes above and beyond to make the process easy, comfortable, and memorable. If you're looking for someone who genuinely cares and will guide you through the process, I highly recommend working with her. Thank you so much, Alex!

you know immediately when the vibe is off to a great start, owners welcome you and allow you to…read moreexperience their showroom in your own comfort level and offer a beverage for your stroll in the big kid toy store! Then when you believe it's times to play the game to my surprise no games just respectful adult conversation and support for my personalized experience , the collection of vehicles and vast knowledge of information was paramount fast smooth process at my pace wonderful experience highly recommend for that special plunge in one's life for their special dream machine Roger Santa Cruz

This company was very professional was very honest knew their business and were very kind to us I…read morerecommend this for anybody that's going to buy a very unusual beautiful unexpensive and expensive cars I definitely recommend it this is Mrs Luna from South San Francisco

My wife and I spent the afternoon car shopping, and even though we ultimately found a different…read morevehicle at another dealership, I had to come here to give Justin D. the recognition he deserves. We came in specifically to see the Mazda CX-50. From the moment Justin greeted us, he was incredibly helpful. As the conversation progressed, it felt less like a sales pitch and more like a friend helping us make the right decision. There was zero "hard sell" pressure, which we really appreciated. Justin was also very transparent with the out-the-door quote and worked hard to get us the best value. If you're looking for a Mazda, go see Justin, he's straightforward and genuine!

I'm a huge fan of Mazda cars, but the service department at Stevens Creek Mazda is a joke. I…read morebrought my 2015 Mazda3 in for the Mazda Connect Class Action Settlement because my display keeps freezing and the touchscreen is totally unresponsive. They confirmed the screen is dead, but then played word games to avoid fixing it. They claimed it's a "lens cover" issue--not a "display" issue--whatever that means. Just so they wouldn't have to honor the settlement. To make it even more ridiculous, they tried to sell me a CarPlay upgrade while standing right in front of a screen they knew didn't work. I texted the Service Manager, Neff Castro, to ask for my diagnostic notes and a real explanation. He's been completely unresponsive. But the part that really pisses me off? I'm still getting automated "special offer" spam from that same phone number. They can't be bothered to reply to my complaint, but they'll keep blowing up my phone for more money. Honestly, just save yourself the headache and go to Oak Tree Mazda instead. I'd rather drive further and not deal with crooks.

I had the pleasure of working with Ace at Mercedes-Benz of Stevens Creek for my recent vehicle…read morepurchase. I originally contacted him about two vehicles I was interested in, but unfortunately both had already been sold. That didn't stop Ace from quickly helping me find another vehicle that matched my budget and criteria. Not only did he help me find the right vehicle, but he also worked out a great deal for me. Throughout the entire process, Ace was efficient, professional, respectful, and genuinely honest. He even came in on his day off to help with the delivery of my vehicle. That's true VIP service. If you're looking for a new car and want a great deal along with top-tier customer service, I highly recommend going to Mercedes-Benz of Stevens Creek and asking for Ace. You'll be treated like a valued customer from start to finish.

If I could leave two separate reviews, I would…read more 1-STAR for Sultan, he was extremely rude and had such a poor demeanor. He was very unprofessional from start to finish. I came in with my girlfriend, and she was extremely unhappy with the way he was treating us. He was on his computer and phone, not making eye contact at all with us while he was talking to us about our deal. He continued to dismiss what we were trying to come to an agreement on because my girlfriend is a teacher, and he kept disregarding the fact that she needed a payment at a certain number and he continued to make careless/dirty looking faces. The reason why I'm giving FIVE stars is due to the fact that Mundo, Di, and MAINLY HANY! When I first called in, Mundo provided the most exceptional service I've ever had at the dealership. He made me feel comfortable and confident that he was willing to help me and win back my business since we previously shopped here before. As soon as I came in, Diana stepped in and helped us. Di the GSM ended up working with my girlfriend and I helping her close the deal at a price that she could afford! Now Hany, he made us feel like family and like we've known him for many years! He treated us amazing from the start and built a relationship with him throughout the night with his extremely exceptional service! He went above and beyond with his service and I could've not had anybody better to help me! I'm truly grateful that I have met Hany! Mundo and Hany definitely deserve bonuses for their outstanding service and efforts!

Long Tong helped me immediately upon arrival and made the whole experience stress-free. I explained…read morethat my AC wasn't working due a leaking condenser, and he quickly looked up my vehicle information on his iPad and confirmed that it was still under warranty, pending whether it was a manufacturer issue vs. normal wear and tear. Given how hot it was, I was extremely relieved that everything could be addressed and fixed the same day. Long Tong was very down to earth, knowledgeable, and easy to work with. I appreciate his transparency and quick action. Highly recommend working with him.

Absolutely ridiculous experience at this Honda dealership. I brought my car in for a simple service…read moreappointment and left with missing property and a management team acting like I was stupid for noticing. Right before handing over my keys, I wrapped BOTH of my iPhone chargers together and placed them in the center console. When I got my car back, the newer charger was magically gone while the old one was still there. Then came the gaslighting. Management insisted "no one goes into center consoles" and basically implied I misplaced it myself. Interesting, because the charger didn't grow legs and walk out of my car on its own. If nobody touched the console, how did one charger disappear while the other stayed behind? The most insulting part wasn't even the theft -- it was the arrogant, dismissive attitude afterward. No accountability, no effort to help, just instant defensiveness. Clearly customer trust means nothing here. If you value your belongings, think twice before leaving your vehicle with this dealership.

I recently had service on my Subaru WRX and was informed that Cedric no longer works at Stevens…read moreCreek Subaru. Cedric was the best service advisor I ever had. He was professional and always kept me updated. I had an ok experience with my new service advisor but Cedric was out of this world every time I would bring my car in for service Cedric would roll the red carpet out for me. I give 5 stars because I still remember the service Cedric would provide for me.

So far, my experience has been mixed. I found a car that interested me online, submitted the…read morepre-auth info, and waited for a response to my request that included specific vehicle, down payment amount, and request for monthly payment. Seems easy, right?! Nope. After countless emails, txt messages, and phone calls from the dealership, I finally received a clear response to my request. Of course, this still required multiple txt messages & a call. In between, I continued to receive multiple calls & txt messages from other people at the dealership. Fortunately, my iPhone blocks all unknown calls/txts. Over 18 hours later, I received a response from Chris at with the exact monthly payment amount. It was 412 pm. I was exhausted, but still needed to contact my insurance company to make sure the cost + car payment would fall within my budget. I'm really bad at math, but my calculations are much quicker than the sales manager. Now, it's past 5 pm on a Friday. Shout out to Jessica Connelly's Farmers Insurance agent!! She stayed late to verify full coverage payment amount for the vehicle I wanted to buy. It only took her 30 minutes!! That includes sending her the details of the car. Now, I have cold feet. Do I want to go over an hour away to buy a car from a dealership that has difficulty with calculations & has aggressive customer service? 4 stars because Chris is an excellent communicator.