Timely, Expert, and Convenient! I made a call to J…read more.B.Plumbing and Brian got back to me in 5 minutes. I told him the problems I was having with my toilet and sent him a picture of the toilet. He came over that day (within the hour) and diagnosed the problem , for both of my toilets. Brian came over the next day and fixed both of my toilets in under an hour!

Never responded to voice mail or text messages requesting an inspection and estimate for plumbing…read morework.

Deserves more than 5 stars. Came out on a Saturday with short notice. Stabilized the situation…read more Returned on Monday as promised. Julio's work (and his word) is too notch. He was prompt, professional and did an excellent repair at a very fair price. I would recommend him without reservation.

This is the 2nd time I had work done by Philadelphia Plumbing and I again want to compliment Julio…read more Julio did an excellent job and showed his plumbing competency. He is very professional with a consistent and pleasant personality. I highly recommend them again!

They responded quickly, but unfortunately, they are not available for several days. I would…read moreconsider tam if they were more readily available.

Had them out to look at our water heater that was making weird noises. They came same day which was…read morenice for water heater repair. Turns out it just needed flushing which they did right then. Cost was reasonable, maybe $180 or so. Been quiet since. The guy was polite and didn't try to sell me a new water heater which I half expected. Good honest service.

My AC unit completely stopped working last night and I called the owner, Tom, at 8pm and he…read moreactually answered. He was able to come out the very next day and fix the problem. What really stood out was how detailed and honest Tom was about the work. He explained everything clearly, didn't try to upsell me on anything unnecessary, and made sure I understood exactly what was done. I believe Tom is the kind of person you can genuinely trust. I'll definitely be reaching out to him for any future HVAC needs. If you're looking for someone reliable who actually cares about doing the job right, call this company!

Absolutely fantastic! Quickly assessed our problem, and fixed it on the spot. Tom did not upsell…read moreus; and a very professional and nice person. Tom have a customer for life!

AMAZING. These guys are EXPERTS. Had an emergency flood from a big leak in our old back flow valve…read more Called Aqua and they were here FIRST THING the next morning (life savers) with the exact part we needed. They had seen the video we sent so they picked up the part beforehand; no need to run out and purchase. They take care of pulling the necessary permit for us and file it online with the City. Finished this big job in one hour! Water again! Superb and knowledgeable service, we love you Trevor and Don. Excellent work. Also thank you to Casey for putting us at the head of the line since we had to shut off all the water to stop the flood!

Very professional fair price to be honest and the plumbers were in and out and to be honest we do…read moreneed some work done on our house and they gave it to us straight! We are looking into other options for our house as well! We just can't keep paying out-of-pocket like this even though the price was fair. Everyone else could've charged us a lot of money and believe me I looked around. The plumbers Anthony and Trevor were very professional and honest about our house ! after a while ... You can't keep doing patch up jobs on older models homes !!!! But we were able to get something done. So I'm thankful for that right now . Now the real work begins!!!

Cook's Heating and Cooling - exceptional service from a dynamic duo…read more There is something special about a family-run operation where the knowledge is passed down and the reputation really matters. It's clear the son is learning from the best, and the father has a wealth of experience that is hard to find these days. I recently had a new AO Smith water heater installed, and I couldn't be happier with the experience. This father-son team is the real deal. From the moment they arrived, it was clear they take immense pride in their work. They were punctual, protected my floors, and took the time to explain the features of the AO Smith unit. They were polite, fair on price, and clearly know their stuff. The installation itself is incredibly clean--the piping is level, the solder joints are perfect, and they left the utility room cleaner than they found it. If you want the job done right the first time, hire these men.

The conversation just breaking it down to me of what work it needs to be done. I just have return…read moreducks downstairs. He told me I need to have return ducks upstairs. He just talked to me and I was very very satisfied and and he was very personable about it. So yes I will recommend this company

RIP OFF!!!! Called these guys to install a new hot water heater. Plumbing was there from the…read moreprior hot water heater. Including going to pick up a new unit and installation was 2.5 hours. They charged $2,500.00 for installation!!!! That's $1,000 per hour!!! If you want to get ripped off, then use this company.

I had a frustrating and disappointing experience with Plumbing Pals that I want to share so others…read moredon't go through the same. I called them about a kitchen sink issue where water was draining slowly, and pipe is leaked or cracked under the sink. I clearly mentioned both issues during the call. They told me there would be a $78 diagnostic/service fee, which would be credited toward the final repair cost if I chose to go ahead with the work. That seemed fair, so I agreed. The technician who came out did not do any repair work. He looked at the issue and told me he only handles drain cleaning, not pipe replacement and that a different plumber would need to come for that. He also said if he attempted to unclog the drain, it would worsen the leak and the sink still couldn't be used. After he left, my card was charged $78. Shortly after, I received a quote of $475 to unclog and replace the P-trap (drain pipe). Even though it seemed high, I approved it. I also downloaded a $50 coupon from their website, as they suggested. Once the work was completed by a plumber the next day, I asked to confirm that the $78 would be credited toward the $475, along with the coupon. He said only the coupon would apply, and the $78 would not be refunded or included, even though that fee was supposed to cover diagnostics, and this job was a direct result of it. I called Plumbing Pals for clarification, and they sent me a recording of my initial call as "proof" that I only requested drain cleaning. Ironically, that very recording clearly shows I said there was a leak or crack in the pipe that might need replacement, which confirms I was upfront from the beginning. It's obvious they either didn't listen or chose to ignore what I said. When I tried to escalate the matter, I was connected with a supervisor named April, who was extremely rude and dismissive. She insisted that the $78 would not be refunded or credited and told me if I wasn't happy, I "didn't need to do business with them again." As a customer, I'm not a plumber, I rely on professionals to diagnose the issue (which is why they charge the service fee in the first place), communicate honestly, and apply the service fee toward the repair as advertised. This company failed on all fronts. In short, this was a misleading, overpriced, and unprofessional experience. I regret using Plumbing Pals and strongly suggest others look elsewhere for honest and respectful plumbing service.

Excellent service from Goodman Plumbing. Mike was…read moreprofessional, fixed an unexpected pipe issue, installed faucets and left everything spotless. I highly recommend -again.

I am extremely disappointed with my experience with Goodman Plumbing. After having a great first…read moreexperience with them, I hired them again because I trusted them. Unfortunately, this second experience was the complete opposite. The original agreement was for Goodman Plumbing to dig down to the curb stop, shut the water off to my home, install a new water box, replace the pipes inside my home, and install a new shut-off valve. After realizing they could not dig into the street to perform additional work that would have cost me thousands more, they changed course and went against the terms of the original contract. Instead of honoring the agreement. Communication was terrible. I waited over a month with little to no updates while my pipes continued leaking. I had to repeatedly contact Goodman Plumbing just to find out what was going on. When they finally came out, they dug a hole and then refused to continue the job, claiming the pipe contained lead. Throughout the visit, the technician was on the phone with someone from the company. However, a Philadelphia Water Department inspector confirmed that my service line was not leaking, and records from the PWD Lead Service Line Map showed my address as non-lead. Despite this, Goodman Plumbing refused to accept the inspector's findings or move forward with the original work. To make matters worse, they broke the tip of my curb key and never told me. Inspector informed me the water can no longer be shut off due to tip was broken off. Goodman plumbing company refused to repair it, refused to restore the area with cement as required by the contract, and left an open hole in the public right-of-way with only caution tape around it. This created an unsafe hazard outside my home. They also never completed the plumbing work inside my house that they were hired to perform, yet still expected to be paid. When I asked them to take responsibility for the damage they caused, I was told it was my responsibility because my home is older. They refused to provide their damage liability insurance information and repeatedly shifted the blame instead of taking accountability. I was also pressured to make a decision within one day and received repeated phone calls the next day pushing me to spend thousands more. Rather than work toward a solution, I felt pressured and dismissed. I was told repeatedly by workers, and Manager Nick they will not fix or place cement over hole as it is now my responsibility, yet this was a part of the contract.  The most disappointing part was being told by Manager Nick to never contact Goodman Plumbing again for any future services. As a customer who trusted this company enough to hire them a second time, I found that response completely unprofessional. I regret giving Goodman Plumbing my business again. Instead of standing behind their work, they failed to honor the contract, damaged my property, refused to repair the damage they caused, left my property in an unsafe condition, and walked away from the job without completing the work they were hired to do. If you're considering Goodman Plumbing, I strongly encourage you to carefully review reconsider or if any digging is needed to follow-up with PWD have them inspect first. My experience was stressful, frustrating, and one I would never want another homeowner to go through. Now my home is left with unsafe, hazardous unpaved hole left with dirt they placed over with caution tape and sticks holding caution tape.