The staff is friendly enough; the chicken, for whatever reason, is slightly inferior to what is served in San Mateo (perhaps the A&W combo is the culprit?). My real complaint? The restaurant is usually dirty and there are more flies buzzing around then customers. read more

I've been coming here since I was in high school. This place has changed a lot from the years. Didn't use to have A&W but now it does. The kitchen staff works pretty fast here. Once they run out of certain things it was done in like 5 minutes. Ordered the 2 small chicken sandwiches this time. Forgot exactly what it was called but it came with a side and a drink for $5! Sandwiches came in small hot dog buns with mayonnaise and pickles. I was surprised that it was pretty delicious! Will definitely be back to get it whenever I am around the area again. read more

This is really a review for A & W. Haven't been in ages but man, do their burgers suck. I am not against paying $6-7 for a burger and fries at a fast food joint but the burgers were really really bad. Buns were large, dry, not buttered or grilled (which is not always required, but could have definitely made them better in this case). Patties were flavorful but very small in comparison to the rest of the burger fixings and buns. Size is not an issue with burgers ala In and Out, but overall presentation, taste and texture lose out when you have big buns, onions, lettuce and pickles overpowering a tiny patty. Fries were Burger King lite. Not good, but not bad. Best part of the meal was the A&W Rootbeer on tap... read more

Really bad customer service. The guy at the drive -thru window was so rude. When I pulled up to the window, no greeting, just $7 48. He said only 2 other statements to me when I asked for sweetener for my tea, "what? [and then] we don't have any sweetener". Nothing else no thank you or come again, nothing. read more

This is the 2nd A&W that Cholo and I have been to. There's something about fastfood and Cholo and his cravings, there are days that he hates it and there are days that he feens for it, and this is one of those days. On our way to Mariner's Point to play golf and after playing tennis were starving and since we dont have much time for our tee time, we decided to come here instead. He ordered the biggest burger while I got 3 pieces KFC chicken and of course Rootbeer floats, it definitely hits the spot. I have feeling where coming back here....and soon. read more

I have eaten at KFC before and additionally, I grew up drinking sodas made by A&W. Wanted to try the food at one of their restaurants for so long. A&W has joint operations with KFC at this location. One facility, two restaurants with their own menus and flexible choices. I have came here for lunch several times during the past summer. Overall, positive experience along with good food, good service, friendly staff and clean facility. read more

Where else can you buy a gallon of A&W root beer? I'm not saying that I have, or ever will, but that's pretty awesome. And A&W root beer is pretty awesome. But I'll get to that in a second. As newcomers, my wife and I have tried random things throughout Millbrae. We've also taken numerous drives up and down 280 and El Camino when we're having a hard time putting out son to sleep. Every now and then one of us will ask, "Wanna get a root beer?" That's all we ever get here. Actual draft root beer that's served on tap as if you you were ordering beer at a pub. The texture of the root beer has a distinctive frothy fizz you can't get out of a can or even a bottle. Sweet. Creamy. Delicious. Who knows, maybe one of these days we might actually get some food here. But for now, the root beer's just dandy. read more

Four Words: ROOT BEER FLOATS ROCK! yummmmmm!!!! I'm quite delighted today post-A&W root beer float. read more

The A&W root beer floats are really good. Somehow they just taste way better than making them yourself. You would think not because it's so simple.. just root beer and vanilla ice cream.. but A&W seriously knows how to do it. Makes me feel like a kid again. Get your hands on some 99cent coupons! read more

Came here because my gf used to work in the area, and was craving some good ol' fast food mayhem. I got the bacon cheeseburger, fries and orange cream soda, and the gf got a regular cheeseburger with fries and root beer. Surprisingly, the soda on tap was really good for the orange cream soda, but for her root beer, failed to tantalize her taste buds. Both our burgers were incredibly tasty, and the fries were excellent as well. Although this is also a KFC joint, I would hazard to say that if you want great food, choose the A&W menu, as opposed to the KFC menu. Service is kinda slow, but at least you know they make the food on the spot. (A&W food, not the chicken stuff) As for me, I'm pretty satisfied with the entire trip, even if it was only for this place. read more

Quiet and clean, next to an OSH if you want to buy hardware AND a root beer float. You can order A&W fries and a side of (KFC) gravy and pretend you're in Canada. Yay! No poutine though. It's true, after spending a lot of time in San Francisco, it's a shock when you go into a fast food restaurant or coffee shop and see retirees. But here they are! read more

The girl working the counter was awesome. The food was good. The dining room, however, was FILTHY. There were two other tables with people eating at them. No one ahead of us when we ordered, yet we couldn't find a clean table to sit at. The floor was also disgusting - littered with bits of food and garbage. Someone needs to keep up with the cleaning of the tables/chairs and sweeping of the floor. There was garbage in the thing where the clean cup lids and straws were stored near the soda fountain. We enjoyed our burgers, but the dining room left a LOT to be desired. Shortly before we left, someone came out and cleaned a couple tables, but most were still dirty. The condition of what the public can see makes me wonder what we can't see in the kitchen. read more

Back in the '60's I had my 1st 'Baby' burger, fries and Root Beer...nothing could compare with the tastes that exploded in me...Love @ 1st bite. as the years past...'70's still Great..now munching on Papa burgers and a Quart of that frosty cold RB...What happened in the '80's..they closed up shops and disappeared so that now these places are far and few between. went to a new place..no drive up, no waiting on the cars like they use to...(where have I been???) and the FOOD is pale by comparison...the burgers are smaller but the tast, the taste is gone...even the fries have no flavor...Thank GOD that the Root Beer is still untouched. Try another A & W the other day in Fremont??? - pitiful...just pitiful and they offered me 2 for 1...Sorry I took it - twice the taste of 'blah'...Sorry A & W - turn 65 now...just wish I good get that 'old' flavor again...was it the grease??? because I LOVED IT! read more

Food was about what you'd expect for fast food burger and fries. The restaurant itself looks like it was forgotten in the '90s, and that also appears to be the last time it was cleaned. The bathrooms are equally as dirty. Cashier seemed checked out but can't say I blame them. If I worked there i'm sure I'd be checked out too. read more

I went in at about 3 pm, so the dining room wasn't too crowded, but people were coming in and out and using the drive through. The server was very friendly. I had some time to go get a newspaper from my car, etc. while they prepared my food. The bacon cheeseburger I had was fine - fresh lettuce and tomato and everything. The fries were a little weird - not very warm and a bit soggy - not like the ones I'd had at a different A&W. But that was minor. The root beer was fine - I mixed a little of the regular into the diet. The dining room was a little messy; the stainless-steel root beer tap looked like it had leaked onto the floor, and the puddle had not been mopped up, and a lot of the tables really needed to be wiped down. The two staff I saw working were actually working (cooking, taking orders), so I think the place just needs one more person to clean and maintain the dining room. All in all, not a bad option if you're in that area and want fast food other than Burger King or Taco Bell. read more

Gretchen on the review! You might remember me from my letters I wrote your company last year. I was the woman who drinks a and w every single day. Some people have their morning cup o joe, some have their morning cigarette, well not me! I like to start off my day with a nice tall frosty glass of a and w root beer!!! I know they say you are supposed to drink 8 glasses of water a day to stay hydrated, but if I don't drink at least that much a and w, I get all shaky and my head starts throbbing! I once wrote you guys a letter to ask if I could be sponsored by a and w to get a lifetime supply and have yet to hear back, please get back to me. Best wishes, Gretchen (the root beer lady) read more

Paris Hilton can have her Carl's Jr $6 burger, and now I can have my KFC original recipe chicken and A&W root beer float. Thanks for the heads up, Hen. My two favorite fast food chains finally combined into one and is located on the way home from SF, score! I actually enjoy eating in here. They've got a cool juke box in the middle of the restaurant that plays your favorite oldies for free. I like how you can substitute the soft drink that comes with a KFC meal with a root beer float, which comes in a cool frosted mug. A&W onion rings are great when they come right out of the fryer. On your way out, ring the bell if your visit was swell! Yes, I know I get way too excited about fast food sometimes. read more

I feel like they just let a bunch of teenagers loose in the wild without any supervision. They were nice, but very disorganized. Very long wait for fast food not only because of how long it took to cook the meal (even though they have pre-made chicken, etc.), but they messed up on the 3 orders in front of us for various reasons. We eventually cancelled our order since our ONE A&W root beer float was taking upwards of 10 mins to make. Terrible. read more

Nearby In and Out had a huge line so I said forget that and headed to my next favorite burger place A&W. Actually I go for the root beer floats and dont mind their food. Brought my kids, hoping to delight them. I immediately didn't like their menu which only lists full meal deals. What if I am trying to be a little health conscious and want to avoid fries and soda? Obviously i don't belong here. Single burgers by themselves are not offered. I never liked businesses that manipulate you but ok. No big deal. When we sat down with our order we found my daughters meal was missing the drink and I was missing my bacon cheeseburger. Good thing we didn't drive off in take out. We waited and finally got the drink and bacon burger. But i didn't see any bacon in my burger so I went back. The guy sent it back to the kitchen and shortly returned, prying my burger open to show me there was bacon hiding on the other side. The bacon was the size of a quarter. No kidding. The food tasted off. My son loves burgers but said it was the worst he ever had. We finished and left, disappointed by the unsatisfying experience. Later we all started to feel bad. We all had to take naps because we just felt bad. Our mouths had a dry uncomfortable feel. Did they put too much msg in the food? We thought the suffering had ended when we walked out the door but the curse of A&W had followed us home. What a terrible A&W experience. I have always loved A&W but I will never go back. Next time just wait for In and Out. read more

Customer service here sucks, I was very disappointed. The cashiers looks like they hate working there, doesn't even smile, doesn't greet customers the bathroom was filthy, the food looks like they just throw on the the plate. They should hire new people or get trained again! read more

Tried it again for a second chance and am just as DISSATISFIED with the wait time. It took over an hour to get my order... This is not a sit down Reataurant so what is the hold up??? The lady there is too slow in filling orders!!!!! Will never go here again and will not recommend this place.... Disgrace to "fast food" read more

Went here at 9:41 pm, they close at 10:00 pm, the employee said they are closed they ran out of chicken. I think they just want to go home early, if they ran out of chicken they have other food to serve, like burgers. So disappointed, we came all the way from San Mateo. Management should look on this one, loosing money closing early, ran out of chicken at KFC/A&W!!!! So hard to believe. Lazy employees. read more

Meh. My first impression walking in to this place was messy. There is so much trash and food scraps on the seats and floor that I wonder if people are even swallowing. I can't believe how confused the register guy is. I ask for the price of a meal and he gives me the total. I ordered the five-piece hot wings. Not bad. The root beer here is very good too. The mash potatoes are the bomb! I would give this place four stars, but the condition of the restaurant really brings it down. read more

This was terrible. Waited in line...ordered and the cashier didn't have change. Got my receipt..went to the bathroom to wash hands. Came back..still no change or food. Got my soda and couldn't believe how disgusting and dirty the machine was. The soda was flat..as I stood there longer I couldn't believe the level of filth that I saw. My stomach started turning. I actually walked out without my change and food. Even their office door was open and the filth and grime on the door was disgusting. Don't bother going there. read more

"Fast food" - Yeah, right. We went through the drive-thru and ordered four burgers, two root beer floats, and large fries. The lady at the counter we pulled up to gave us our floats and told us that the wait for the burgers would be 5 minutes, for the patties. She asked us to go ahead and park in the front of the restaurant. Everyone in the car thought that was a little weird, but we did it anyway, since we had our floats, which were great, by the way. However, as we sat in the car, five minutes quickly turned into ten and we still didn't get our food. The floats we were drinking were close to empty. We decided to go through the drive-thru again, this time ignoring the lady speaking through the mic. We pulled up to the window, where she told us that this time it was our fries that we had to wait for. She the called to the kitchen for large fries. When we finally got our "fast food," the large fries we got turned out to be small fries. Like, the kid's size. We were already in a rush, so we didn't have time to go back and complain, since they already wasted ten minutes of our time. Don't go here if you're in a rush. read more

Tables were not clean, kitchen was in disarray and the food was terrible. End of message.

This past Sunday the dood and I got a little too hungry after our trip to OSH and fell for the fried-meat-and-flour smell coming from the A&W/KFC. We opted for a pair of sweet treats - their version of Dairy Queen's Blizzard. There was only one car in front of us in line, yet it still took about 10 mins to finally get our food. On the way home we both noticed they had really skimped on the toppings...and they were runny! Boooooooooo!! But I just heard the Tanforan Mall has a small DQ inside! Score! read more

Was told to hold on when I was the only customer in the drive through. Afterwards waited 10 minutes to be told by another person to wait please. Then as I decide to give up and go inside I drive past the window and see the two people talking at the window. read more

The place smells so bad inside. The floor is sticky and the men's restroom is out of order. I haven't even tasted the food yet....which we had to take to go because of the smell. read more

I went to this location's drive thru about 5 months ago. While I was at the speaker, I noticedd the screen hadf cobwebs on it. Not much, but any cobwebs is too much to me. When I got to the window to get my order, I conspiciously told the worker that perhaps the screen needed some attention. Maybe I shoud have been more blunt because when I went back last week,- the cobwebs were still there. read more

I have never eaten here before and wanted to try it. Walk in pretty ok was greeted and my order was taken in little time. Not bad so far, I was looking for a seat when I walked into the dinning area and all I seen was dirty tables that nobody was sitting at. After looking around the dinning area few mins I seen a table and to my surprise it was right next to a worker that was on a break. I kindly asked him if anyone was able to clean the tables and he her looked at me and ignored my comment. I guess his break was too important. This is probably the one and only time that I eat here. I lost my appetite with all the left over fast food all over the tables, grease you can see on the tables from the KFC chicken. If the dinning hall is that dirty how are they keeping the back where all the food is prepared?! The root-beer floats were good but I probably will make them at home instead. Also my sister ordered something to go and they forgot her order! Get it together!! Something management needs to take a closer look at. read more

This was terrible. I had to wait in the drive through line for 20 minutes and I only got 3 things. The prices are expensive and don't come here. read more

I enjoyed it a tiny bit the food was spicy and way to hot the employees were nice in all and the root beer floats were great also the restaurant was pure dirt very trashy it looked like if you said vacuum the employes would say HUH ??????????? read more

Great service.. People who work at taking orders always seems to be happy and enthusiastic. Recently noticed the size of chicken has become smaller, taste is still the same read more

Horrible horrible. I have picked up chicken here several times as I live conveniently. However, I have never had a meal I enjoyed. Each time I swear it will be my last time. This time, I mean it. read more

Was so excited to try the new Boneless original combo after my friend raved about it.. Me & my friend asked for the meal WHITE meat with MASHed potatoes.. He confirmed our order at the window, when we got back to work not only did we notice there were no mashed potatoes but we received on white one dark each! The dark meat looks disgusting and made me totally loose my appetite! I called and asked for a refund and they offered me a lrg mashed potatoes on my next order~ =/ read more

All of my family got so sick after we had a chicken at this place. Don't sell rotten side dish!!

nastiest food EVER! got a mash bowl and I swear the chicken was from left overs that was refried who knows how many times! customer service sucks and the place in filthy! just think about it... if they can't maintain the dining area... how about the kitchen? EWWW! read more

I want to start by saying I hate writing negative reviews. It's a shame this establishment compels me do do so. The absolute worst customer service I have ever witnessed. After a very long day of work, the wife and I decided to swing into A&W of Millbrea for a couple of burgers and root beer floats. Had to look for the place, kinda knew where it was, as they had no outside lights on at all, including their signage. It was dark - 8:20 at night. That should've been our first clue. Okay, we go in, passing a couple of "partying employees" in the garbage area behind the restaurant. Okay, whatever. Our order is taken and are promptly served our floats. (Great floats). There's a lot of joking and yelling about missing or late orders. We learn one family had been waiting for their order for 45 minutes. Guess we should be a little greatful ours only took 25 minutes. I'm still not sure why we waited. Turns out our burgers had been sitting on the counter for most of that time. This is the 2nd time the manager has thrown away food, as it was probably cold. Seems he had no control over his employees and had to go back in the kitchen and fill orders himself. We watch a guy with no shirt on fill the ice cream maker with a bag of cream. All the customers see this. We all shake our heads in disgust. Manager is told and yells out, "LITO, PUT A SHIRT ON!! I'M ABOUT TO GET KILLED OUT HERE!!" As people slowly get their orders filled, we finally get ours, with extra fries, cookies and apologies. Nice try A&W. It's now 9:05pm and we can't wait to get the Hell out of there. There is no excuse for a business to run this way. Tables were dirty. Floors were dirty. Trash cans were full. Major failure. Reading past reviews, I can't understand how this place stays in business. It's an absolute shame. Back in the day A&W was a great place to go. The owners must not care or they're using it as a great tax write-off. Real shame. read more