My unit's power was tripped and as this had happened previously I contacted your company to walk me…read morethrough where/how the box was located and how to reset. Within a very few minutes Chris called me back, walked me through how to access it, used facetime (even helped me do that). You provide such awesome customer service and professional staff. Kudo's to your team!

They have terrible customer service and didn't troubleshoot our a/c correctly, so when they tried…read moreto install the new part, it got toasted again. It's been a week and they have not followed up with us since. Our a/c is still under warranty, so we're stuck with them. Also, I already paid for their first visit, which was a waste because they didn't figure out the problem at all.

Ricky, Chalsie, and the entire team provided truly exceptional service. We live in a high-rise with…read morea very specific A/C system that was ready for an upgrade, and they took the time to understand all of the unique requirements. They worked closely with us to ensure we ended up with a system that is not only extremely quiet, but also looks brand new. Their attention to detail and clear communication made a potentially very stressful project feel completely manageable. We are incredibly grateful for the extra care they provided from start to finish--they truly took the stress out of the entire process. Highly recommend this team for their professionalism, expertise, and outstanding customer service.

Exceptional Service for maintenance and service! The Team works well and takes time to ensure your…read morehome is protected and respected. Our yearly cleaning was overdue and was remarkable when completed. Both units are once again operating like new with cold, cold air conditioning. Pricing is very fair and competitive.

It has been a hot spring, summer, and fall this year. I know my split air conditioning units need…read moresome love. I have used most of the big companies to perform service on my A/C units. I heard about this Simple Service LLC on the radio. I decided to try them out. The service did not start well, which set the tone for the entire service call. I was told that the service technician would be arriving between (10:30 a.m. - 11:00 a.m.). They arrived at 12:00 p.m., this is important because I work in the afternoon. The workers were behind schedule and unorganized. It was very hectic yelling for each other, asking to use my bucket, ladder, water hose, and towels. The result of the cleaning was mediocre. One of the tech bent my curtain rod. I was not informed. They were leaving my home, and I ran out to the road to ask what happened. They said sorry, and they would replace the curtain rod. The owner, Guy, came to my home and replaced the curtain rod. My water hose was left pressurized and unrolled. Not how it was stored before they used it. My floor and window frame were left dirty from cleaning. The pricing for the service was average. No discount or anything offered for the mistakes of the technicians. This was not a good experience for me.

As someone born and raised in Hawai'i and now living on the mainland, it's always a challenge…read moretrying to help my elderly parents in Mililani with home issues--especially something as tricky as their solar split A/C unit suddenly going out during the summer heat. Most local A/C companies either wouldn't touch the system or recommended replacing it altogether since solar A/C units are no longer installed and parts are hard to come by. I was starting to think there was no option other than a full replacement--until R&R referred me to Guy at Simple Service. From the moment I spoke with Guy, I knew we were in good hands. He made time to visit my parents at the earliest opportunity, fully aware the unit might need to be replaced. When he arrived, he treated my parents with the utmost respect and care--which meant everything to me, being so far away. To our surprise and relief, Guy was able to get the unit running again with just a deep clean and a new remote--no replacement needed! My parents were overjoyed, and so was I. They now plan to use his services annually to keep things running smoothly. Guy, thank you for your honesty, expertise, and aloha spirit. You truly went above and beyond, and we're so grateful. Simple Service lives up to its name--with service that's thoughtful, trustworthy, and simply excellent. Mahalo nui loa!

Just had a new split air conditioner installed by Air Masters. The two workers, Duke and Rex, who…read morecame to our house to install the ac were really great and efficient! Every employee of AirMasters that we come in contact with are great workers, and extremely knowledgeable regarding the air conditioners. Thanks to them for a fabulous job!

Air Masters was amazing! They replaced our air conditioner quickly and did an excellent job from…read morestart to finish. Scheduling was fast and easy, their communication was super responsive and friendly, and the team showed up promptly. Great service, great quality, and a great experience overall. Highly recommend!

Just had my 30-year old Sanyo split AC replaced with a Mitsubishi from The AC Shoppe. Called…read moreMonday afternoon, and Kua came out first thing next morning to look at the set-up. By Thursday morning, my new Mitsubishi was up and running! It was supposedly going to be done in December or January but apparently, they had a last minute cancellation (after going to the site) so I guess since they had a whole crew with no job, I was moved up!! Alex and crew came by within an hour of a call from owner Neil. They took down and took away the old unit, and quickly installed the new one using the existing hole and drain. It is offset from center because the new unit is narrower, but it was either that or drill a new hole in the wall. Afterwards, they cleaned up nicely and helped put my furniture back! Very happy with the result! I know the warranty is for 12 years, but my Sanyo lasted 30, so I'm hoping for the same luck with better maintenance on my part. As for Neil and some of the negative comments here, I think people misinterpret his straight-forward talk as rude. I personally like it if someone just tells me straight and not beat around the bush! To me, he was very friendly and helpful. Not sure if he remembers, but the AC Shoppe installed my old Sanyo 30 years ago because they happened to be next door to where my wife worked. Great service then, great service now!

First time had Split AC install, I love it soo much . so quiet n fast to cool the room, I live in…read morevillage park, n the way this houses were build. the natural air was not coming in properly : we had two units install then had two window units replaced: I wanted all rooms to have split AC , but the cost was too high, thank you Neil,(owner ), Kua ( estimator) but mostly to the workers Alex, Zion, Julian very knowledgeable, polite , non stop work not even to take a break: we had ask questions n they know their product, even going further to give suggestions , much mahalos n yes I will recommend this company,

Great and friendly service by the guys BUT the office lady (wife?) is just a nasty person. So…read moreunfriendly, abrupt, and rude. She really has a chip on her shoulder and her arrogance is so off putting ... Beware if you have to call her.

Have not had good experience with this company, despite being recommended from a friend. Setting…read morean appointment meant dealing with a person on the phone who was rude and nonchalant enough to make me want to write this review. After that, the appointment was worse - they didn't have the right filters available, and said they would call back when they had them - I tried one month and two months later because I never heard back and they had no idea what I was talking about. They found two UV lightbulbs out in the a/c system and said for another $300 they could come back and replace them - I thought it was excessive, but said fine. They never called back, we called to set something up, and they still never called back. They must have so much business that they can't be bothered to return my calls. I reward great service and have faced other companies that are lacking, but this one takes the cake. BE WARNED!

Jordan, Randall and the rest of the team at Craig's Air Conditioning were absolutely respectful,…read morekind, they actual listened, on time, super clean, a great eye for detail and just most thoughtful contractor I have hired in countless years. I cannot say enough about how great my experience was with this company. Jordan, gosh, he just was on the spot with ever detail - even down to were we hung the remote holders. He spent real time reviewing our home's setup to recommend where the outside unit should be located. We were pleasantly surprised by his perfect design. Never a short cut anywhere! Plus factoring in that we are located down towards South Point, most contractors just flaked or were not willing to come to us. This company went the extra mile(s) literally and I/we am/are completely willing to give a reference and/or answer questions about Craig's Air Conditioning, Jordan and my experience with the installation of my AC units. Mahalo to Jordan, Randall and the whole team!!!

We have 7 AC systems with Craig's Air. We had worked with many other companies and by far he is the…read morevery best in Hawaii. Very knowledgeable and fair prices. Went above and beyond to have this large of a system installed on a weekend. Much appreciation for helping us have a functional office come Monday morning. I would recommend his company for any AC work. You will know right away how Akamai and genuine he is.

These guys are honest and the best, period. I had another company come previously and their…read moreexperienced-veteran looking guy couldn't catch the problem or maybe he wanted me to continue to call him back so he can soak me up. But anyways, two young guys from AC Concepts came, found and fixed a leaking problem and did an excellent job. To this day, my ac still smells so good. Well done! Mahalo!!! \m/

Merrill and his team are AWESOME. Couple years ago, AC…read moreConcepts installed four split units in our office. There quote was 30% less than any of their competitors. They did a great job and continue to support us with all our needs.