Truck was towed here. Went to pick up and tow to new location next day at noon and they charged me for 2 days of storing truck there. When I questioned them, they said truck arrived at 11p night before so they consider it 2 days. The tow truck arrived at our location about 11:15 to pick up truck, which was still locked up with another car in accident, so there is no way it arrived to their location before midnight. Dishonest establishment. read more

Clearly, I can appreciate how many of A-Car Auto customers have experienced excellent service. The tow truck driver, Richard, was professional, safety conscious and on time with the delivery of my Porsche Cayenne Turbo S. In my opinion, Top-Tier service! Keep up the good work Richard... read more

Yankee Harut was awesome today!! Really helped me out. Excellent customer service-highly recommended. Thank you Harut

Don't trust this place. Horrible customer service, super slow, and multiple reps who lie to your face and cover for each other. Many unhappy people are forced to come here since they deal with impound vehicles, and it's quite a negative environment. Seems they may run a racket of some sort with the auction process for impounded vehicles since the address is listed at this location for auction per city of Pasadena paperwork but is not actually the real location. Real shady and slimy. Stay away if you can. read more

Very helpful service during time of service. Made accommodations as well as made calls in order to find product needed for my car. Much appreciated care and service! read more

Well, this is awkward, I didn't think I'd be writing another review for this place...but Friday afternoon, at quitting time, I went out to the car and he would not start. Dial AAA, They said A-Car would come to help me. This June event was over-shadowed by the June heat. The A-Car driver arrived, after my Auto Club call, in about 30 minutes. He used a device to check the battery and said I needed a new battery and he would put it in. I said "wait a minute...How much will this cost?" His response, "You won't pay anything". That's music to my ears as I paid about $100 two years ago when they replaced the battery. The worker explained my current battery was covered by a 6 year warranty...How great is that!!! Battery switch out was Fast...Most likely less than 5minutes. The whole stupid event from when I walked out to my car hoping to go home, to when I drove away with a new (free) battery was less than one hour, Thanks, a-Car read more

Had an issue with my car not starting. Contacted AAA and they dispatched A Car Auto to assist. They arrived within 5-10 mins. My car was brought to the A Car Lot for one overnight stay so Ray one of the managers would be able to take a look at the problem in the morning. At around 9am the next morning Ray diagnosed the issue fixed it within a few hours and my car was ready. Ray was very professional and courteous. Had a good experience from the pickup tow truck driver all the way to Ray and the A Car Auto team fixing my car and successfully picking it up. read more

Dead Battery. Called AAA. A-Car Auto responded almost immediately, kept me posted on arrival of tech. Battery replaced, job done in less than 1 hour from my initial call to AAA! Service Tech Missak was very polite, professional, knowledgeable. 5 Stars read more

Unfortunately, I learned a hard lesson while going through a very tough move. My van was towed and impounded. Did not know this until Wednesday the day before Thanksgiving. Fortunately, God willing, the timing was right and I was able to go to City Hall, pay the fines and make it to A-car at 4:45 (where I was told, my van was stored) before they closed. I spoke with Jen (spell?) to retrieve my van, but found out that it was actually being stored at their other facility in Los Angeles. Due to the holiday, it would be too late by the time I got there to pick it up. I was extremely appreciative that since I would not be able to pick up the van until Friday now, they did not charge me for those extra two days of storage, (it was costly enough with the fines and towing charge). I want to give a special thanks to Oscar down at the Los Angeles A-car location. He was not only very friendly and kind but as we chatted, I could see what a good, God fearing man he is and his understanding, and human kindness was so appreciated! He also gave me great inside directions back to Pasadena so I was able to beat all the freeway traffic! In this current upside down world we live in it was refreshing to meet such a caliber of a human being, and it gives me continued hope for our world's future! Thank you, Oscar, and thank you to Jen and Ray at the A-car location in Pasadena. All of you have a blessed and safe holiday. read more

Long story so bare with me: A few weeks ago my battery died in my Lexus. No big deal, replaced it. Car battery died again with the new one . Got it jumped by AAA, then my throttle decided to go out, so I it to a local auto repair shop (who's name I won't say.) They quoted me at $1,300 for a new throttle body replacement!!!! Mechanic seemed unsure and that's way too expensive for a throttle body repair. No thanks, I'll take my chances elsewhere. The car sat in my driveway for a while until I decided to go with a new mechanic to assess this issue. At this point now not only is my throttle body apparently shot, but my battery is dead again, tire is flat and when jumped car won't start. So I get it towed again.... This time to A-Car. I spoke with Ray about the issues. He was super receptive and seemed to genuinely want to help. They took my car in right away and got to work taking a look at it, right off the bat he quoted me much less than the original mechanic for a throttle body. he said the part will take a few days to arrive and if they run into any other issues, he will call me and let me know. Perfect, I felt MUCH better about this one. Two hours pass, I get a call saying my car was running and ready for pick up. After a few tweaks and some cleaning, it was just a couple blown fuses and poor battery connection. My car now runs even BETTER than it did previously. Their honesty and thorough assessment saved me over a grand. Thank you Ray and to everyone else that helped me out at A-Car. I will ONLY be coming here from now on and am recommending you to all of my friends. read more

Do not waste you're time/ money !! Ran out of gas on the fwy with my kids on a Saturday afternoon . I was told they would show up in 30 min. 1 hour went by and nothing called back they said another 30 min because they were on a call repairing a flat tire. When I got to the 2hr mark I called them back and was told they don't service my area there shop is literally a 5 min drive( the photo is a screen shot of the location I was and we're there shop is located). I was told this after there driver called me on a blocked phone number saying he was on his way . I never received a call from them saying they weren't coming out they just left me and my kids on the side of the fwy for 2 hrs. I wouldn't trust them to put air in my tires. read more

A-Car Auto Repair Services - Auto Repair Near Me - Pasadena, California

Got a car impounded and not only do they NOT OPEN on Sunday, but when I got my car back, my stuff was missing! What kind of company does that. Ridiculous business with shady deceitful workers. If your car ever ends up here, take everything and anything you want to keep OUT of your car. And get your car back as soon as you can so these people don't F it up. After reading some negative reviews about this place, seems like they're in cahoots with the cops. Considering they do tow 24/7 but aren't open on weekends. And yet, you get charged for it anyway. And apparently if you get impounded in Pasadena, most likely your car ends up here. Complete bullshit. read more

They came out through a AAA call and were great, quick, knowledgeable, and fixed the problem, Pedro was super.

I had to get my car towed today by triple a and was sent here. I took my car to jiffy lube because my engine coolant temperature was high. They told me I needed to take it to a mechanic. I took my car here, they checked everything out and they said everything was fine and the coolant might have leaked because I probably need a new cap. They told me to take it to Lexus to buy another one for 15 dollars and replace it. When I first got there, I was starving and they offered me food and snacks. Everyone was so kind and helpful and I didn't have to wait at all for them to look at my car. They were so kind!!! I had a good experience. Thank you to everyone there who helped me! read more

My Car was towed by A Car Auto, the tow truck driver damaged my front bumper and when i asked the driver to be careful with my car he responded to me "fuck you white bitch" when into main office to speak to manager Harry. Left several messages for Harry and even walked into the office to express my concerns with the manager and he has continued to ignore my emails phone calls and messages for 2 weeks. Dont trust them with you vehicle. Drivers are racist and disrespectful! used profanity's in front of my 15yr old sister who is now traumatized.I DO NOT RECOMMEND for car repairs, tows or for anything customer service related. terrible. read more

I've gotten work done on my car here a few times. Ray always takes care of me and gets the job done fast. No complaints here.

Went in this morning and ray helped me out with a quote and was very kind and knowledgeable

My 2009 BMW 3 series (yes, its old but still got life) stalled on the 210-W and I was stressed out on the shoulder lane at 8pm Saturday night. I called AAA and after the dispatcher messed up they finally sent Alex to get us a tow home and he was awesome. Monday morning I called AAA and they sent A-car Auto back and they picked up my car and took it to the shop for diagnostics. Ray was so honest and helpful and called me several times that day with the solution for a fuel pump replacement. He sourced the part and got it fixed that same day. I don't write a lot of reviews, but I feel grateful for a shop's integrity and availability. read more

They seem to think that their AAA authorized repair status means that they can provide bad service and insist on using them for repairs. They bad mouthed using a dealership that I requested to have my car towed to in the past and got upset when didn't car about their AAA guarantee. I wish AAA would choose a different provider. read more

I'd leave no stars if possible. I'm a triple a member and they dispatched this horrible company to come tow my car. Waited 30 minutes and once I got my tracking text I saw the truck going in the opposite way. The tow truck stays put for another 20 minutes after the company says the driver is on their way and won't be later than 10-15 mins. No idea why triple a would contract these liars. read more

Dishonest business! Stay away! If I could give zero stars I would. The owner, Hrach "Harry" Kouladjian is a dishonest crook. His tow truck driver duped us into having our car towed to his shop after an accident. He said the tow would be free since we had AAA and there would be no costs to us to leave it there while the insurance company completed their report. After four days, we contacted them to arrange to remove the car from their facility and take it to a junk yard. The owner Harry said we owed him over $1000 for the tow and storage fees. It was something like $500 for the tow of about 2 or 3 miles and $180 a day for storage. When we complained he said he would waive the fees if we signed the title over to him so he could junk it and pocket the proceeds. What a total scumbag! He takes your car and holds it for ransom! Stay away! If you are ever in an accident and don't have collision coverage, have your car towed to your own home or your mechanic. Don't make the mistake I made. read more

The WORST of the WORST crooked tow trucks companies that ever existed!!! I was on the 210 freeway with a flat tire and the Highway Patrol pulled up called AAA for me. AAA contractor, A-Car showed up "45 minutes later" and asked if I needed help I said yes, you need to change the flat tire on my car as was requested. Armando then replied that he was out of route and only stopped to help but would gladly change my tire for a TIP!!! I RAN HIM OFF and called AAA again, the tow driver was there within minutes and changed my tire. When I called AAA to report the incidence, AAA stated my tire was changed TWICE and AAA was charged twice, once by A-CAR (BS charge) and by the second AAA (legit) fellow, I called AAA and reported the incidence and now AAA will be investigating A-CAR!!! Also calling the CA Bureau of Automotive to report A-Car!!! read more

ZERO STARS - Horrible customer service and lack of empathy from both the representatives assisting customers and the owner/manager Harry.

Had a flat called AAA which took forever for them to send out a AAA service truck. To my surprise they came within 10min, 30min earlier than they have estimated. Ernie aka "Tango" my service tech who changed by flat was awesome. Super nice and efficient. Got my spare on in no time. Thanks for all your help! read more

Absolute worst customer service. The girl working the front desk Courtney should not be working their phones. I own a luxury rental car company and I called to find out information regarding their services because I was going to send four of our cars to them for repair as well as refer them business if all went well. There is absolutely no way I would ever send them business now. I have never had such a rude interaction with someone that I was vetting for potential business as I did with their front desk worker. She was extremely nasty. If i had an employee speak to customers in the manner she did I would terminate her immediately. I would never allow someone to be the face of my company being so incredibly. They have lost out on over $25,000 worth of business from me. read more

One of their tow drivers tried to run me off the road twice and was angrily yelling expletives at me after what I can only perceive as me getting in his way as he sped east through commuter traffic. I took photos as he drove away. Upset and scared, I called the shop to speak to a manager before calling police. The manager on duty told me I could email a complaint and gave me an email address. I emailed the correct address on 4/10 and now on 5/1 still no response. I wish I could give less than one star. read more

I had to get my car towed last week and serviced due to rats chewing through the coils. The tow truck driver was so nice and went out of his way to make sure I got to the auto shop and back home safely. The mechanic was very knowledgeable and explained everything to me in a way I could understand, he also gave me documents, photos, and even the chewed wires to document the rodent infestation for my apartment management. One week later my car died. Thankfully Tango from A-car was sent to help me out because he was just the light of my day. He was so nice and very fun to talk to and got my car jumped right away. I went straight to A-car to have them check that it was not related to the previous issue (it wasn't it was just a dead battery). They set me up with my new battery and even called triple A to make sure I didn't get double charged for the jump and battery replacement. Every staff member I have encountered at A-car thus far have been so nice and knowledgeable. read more

The interior door handle of my Toyota truck cracked & broke. I ordered the part online, found a YouTube instruction video & sat in Ralph's parking lot and attempted to replace it. It was supposed to take 5 mins but something was stuck & didn't want to break anything. Drove down the street and pulled into the first repair shop I saw, which was J&G Auto where I got a quote for $60 because the door panel needed to come off and would I please make an appointment for some time when they weren't busy. F**k that. Continued on down Walnut and saw A- Car Auto, pulled in, and cute and friendly Mark greeted me immediately and said let's take a look. 10 minutes later I was on my way with my new door handle installed at no charge (no panel removal required). Frankly I'm just not used to that kind of fantastic treatment in this day and age. Then I read all the other glowing reviews and decided I had found my new auto repair shop. Thank you Mark and the techs at A-car Auto for making my day and restoring my faith. read more

Located on the prime Walnut street in Pasadena, this place is a one-stop shop. Everyone here is extremely intelligent. Every question I can possibly think of is being answered right away. Communication is effortless. Immediately returned all my phone calls. My car was fixed right away. I have used this location for many years now. After the great service, I decided to finally leave a Yelp review. The prices are perfect. My insurance company loved working with them :) Last, I parked on the street then went into there for my appointment. I see everyone else just driving inside. Either way you should be fine. HIGHLY RECOMMEND. read more

Towed my car and the staff was incredibly rude. In addition to the fees at the city they also made me pay another $200 here. Not a single employee was wearing a mask despite city guidelines and the signs that the business had posted themselves. This business is not to be trusted under any circumstances. read more

Not recommended! Check when you charge them because they have abusive practices and take advantage of the situation to charge more ... Not recommended! read more

Super helpful, attentive, answered all my questions, about my battery charge. He waited to be sure I was safely on my way before leaving. Service provided on 12/13/2020 at 9pm. So sorry I didn't make note of the auto technician's name. read more

Worst service. Tow truck drivers damage vehicles. Trucks are too small to carry pick up trucks. Drivers don't know how to use basic towing equipment. Stay away. Far away. They should lose their AAA contract. Is their a minus star? read more

The place didn't allow us to pick up our car over the weekend so they could rack up additional charge days. Then when we did pick up the car, they tried to charge us for an additional day, before we caught it. read more

Everyone at A-Car auto has been very helpful and friendly. Ray is the person I have worked with over the last few years and he is honest, fair and knowledgeable. The work has been excellent and timely. I'll continue to take my cars to A-Car Auto for all service and repair needs! read more

If I could give zero stars I would. Front desk staff is extremely rude and not helpful at all. I came in to get stuff in my car that was in a major accident on the freeway and they treated me like a criminal. I explained my circumstances and they took forever to assist me. read more

Ray talk to me how do my car keep work, Thank you very much, take care A-car auto everyone read more

Horrible childish owners. Left driver side interior door dirty and told me it was "because of the rain".

Stressfully, turns out my car had an issue. Something regarding the electronics. The service representative who assisted , Richard, was extremely helpful and knowledgeable. He noticed the wiring on my car that may of caused the problem and made helpful suggestions. A very assistive and knowledgeable individual. Glad today I had a helpful person thru this car headache. Thank you Richard! read more

If it wasn't for Ray I would be dead! My Buick needed some things done on a Friday, it was towed to them that day by AAA and literally they told me I couldn't get my car back until Monday (because they're closed over the weekend) but he had my car ready by 10 AM on Monday! They took great care of my car! I have no scratches on my car. Everyone is friendly and makes sure that I'm informed on what's going on. Thank you Ray!!! read more