My experience is bitter sweet.. 2+ yrs ago I thought I had a Great Relationship of 3 yrs with Kim?, until she didn't show up, to what turned out to be the MOST important appointment I would need happen, heck I never complained when her fill in Botched my Dog while she was on vacation, I liked her so much I was willing to NOT Ruin her vacation with neg feedback! When she didn't show I understood things happen, however we were leaving town for a couple months vacation, this last minute mishap did Not even allow me to get into another Groomer which was WRONG!! The bitter sweet of my story is, She did me a Great Service!! Going on 3 yrs later, I'm Extremely Fortunate and Greatful to have found my perfect Groomer..I'm NEVER giving her Up‼ read more