Johnson and Johnson: about a year ago I purchased and installed a hot water heater with little problem except a price that was twice what others would have charged (over $3,000). Luckily, the worker and work quality and timeliness was very good. I didn't have time to wait for others so I conceded and hoped for the best. Fast forward, drippy faucet problem: Called them to replace 4 bathroom faucet cartridge assemblies ($8.59 at ACE each), replaced and the shower handle assembly (approximately $79.00 each on Amazon). I had purchased the assemblies but didn't have time to do the job. The plumber shows a little late to job, has to provide a quote from the owner prior to starting work, and within twenty minutes later after returning to his truck tells me the job will be over $1,300.00. Needless to say, I was shocked and I said no. Within a few seconds after leaving, I was emailed a "dispatch fee Invoice for over $100.00). This appointment was scheduled weeks in advance. Buyer beware with this company and its owner Anthony. I was warned by others but my first experience was very good work and it was an emergency. My next email is too the Consumer Financial Protection Bureau (CFPB) . read more

Sept 2022 My 90yr old father asked me to have a company come and perform a routine maintenance on his oil-burning furnace. I had done business in the past with A. Johnson, and they were close by, so I called them. They arrived on time and began the task of replacing filters and orifices on his Buderus boiler and hot water unit. During this work, the tech attempted to fire up the furnace using the digital "aquastat" (a sort of thermostat) on the furnace itself. Then he realized he was missing one of the correct filters, so the tech had to return to complete the routine job-which he did-and handed my dad a bill for nearly $600, which my dad paid immediately. As the technician was about to leave, my dad asked "aren't you going to fire it up to check it?" He tried-and it was dead. Th hot water heater fired up, but the furnace did not. He was unable to determine the cause. So he assured us someone more knowledgeable would contact us with an appointment to identify the problem. The service manager, Ron, came and determined that the reason the furnace was dead was due to a bad Aquastat. He claimed "they blow easily, just like a light switch". Mind you: the furnace worked just fine before A Johnson came to do a routine maintenance. So A Johnson sent us an estimate for $1030.31 for repair. Yes. $1030.31-AFTER paying around $580 for a routine maintenance which left his furnace disabled (see attached). After calling to complain that it seemed unfair-that the furnace was working just fine until they showed up-their owner called back and said he understood, and would give me "VIP PRICING". It was reduced to $791.16. (See attached) I definitely felt like a VIP. No, I did not allow them back. In fact I had another company do the work for HALF that amount. Just horrible practice. Gouging a senior citizen on a fixed income. A Johnson , I learned later -was bought by a larger company and their 'hand are tied' in some regards. Nevertheless. I'll never do business with them again. read more

A. Johnson Plumbing and Heating - A Johnson statements - Heating & Air Conditioning/HVAC Near Me - Clifton Park, New York

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Charged 5000 for a new hot water heater. Asked around...this is an exorbitant price. Feeling I was taken advantage of!!

I asked A Johnson plumbing to come out and do an assessment of the potential repairs of burst pipes on my parents property. The positives were far outweighed by the negatives. They communicated well on their arrival, after that It was all downhill. They spent 2 hours onsite and looked around the house at the areas where I had already opened up the back of the house where pipes had burst. They did NO repairs and just assessed the damage. They charged me over 1500 hundred dollars for this. 99 dollars was for some sort of subscription service I didn't ask for or want. I would NOT recommend. Their charges were excessive and completely ridiculous when ZERO repairs were done. read more

This company did not pull permits for install, our $9,500 system has never functioned properly, technicians have been out multiple times, the owner takes no responsibility, and when something is wrong everything gets passed from person to person. It has been almost a year (install last December), calls to the attorney general, to NYSERDA, and our lawyer to even get this fixed. We still haven't seen any compensation, and someone came today to fix it supposedly once and for all, the tech Sean is the only decent person in the entire company. ** Please see the city of Glens falls department and of building and codes for ACCURATE permit information for our home address** The information is also available by calling the City of Glens Falls Monday - Friday **updating as of 11/22 our heat is now not working as promised. It has been set at 70 for days and is yet to get there. Every morning it is about 6-7 degrees colder then when we went to bed. As of October 22 we were PROMISED the system was completely fixed! Just another problem with this company. Going on one year of issues. Save yourself the headache and go with another company!! read more

They replaced a valve that would have cost $48.00 on Amazon and charged me $1100 for less than an hours work. He was very professional and thorough but the company is outrageously expensive. read more

I needed to have two (2) threaded outdoor faucets to be replaced - the job would have taken no more than 30 minutes. The quote he gave me was $330 plus the service call fee of 69.00 - a total of nearly $400 for a 30 minute job. A total rip- off -- I told him that I did not want him to do the work. I then was able to un- thread the valve from the stem, changed the washer and now both faucets are working properly and not leaking. This took me a total of 20 minutes for the repair - I really do not know how this company received a rating of AAA with the Better Business Bureau I would suggest you find another plumber Tom F. read more

I needed a shower valve replaced. The company charge is $99 to show up if you accept their services or not. Of course they will not get give you even a approximate price before they see the job. After reviewing the job tech comes up with an estimate of $2,600 which is laughable. After a explaining that I am aware of what's entailed with the job and that I'm aware the cost of parts for a basic faucet even allowing for extra parts would not have exceeded $400. At that point the tech calls his manager or owner and the price drops 1600 which is still an overcharge. The idea that there was $1,000 to be saved should tell you everything you need to know. It may not be a scam however an unethical way of doing things .They refuse to give you even a rough estimate without seeing the job ,charge 99 if you take the price or not ,and then hope an uninformed or desperate consumer accepts an outrageous number which some will.. Its a win-win situation for them though not the customer. I saw another complaint for the exact same problem. Read reviews ...extreme overcharge is the way they do business read more

A. Johnson was fine fine 3 years ago when I started using them but last week - on a Saturday, no less - my 20+ year old furnace stopped working again. It seems the last 6-8 years the thermocouple would burn out or it would need another part. This time, I was told the thermocouple burned out (again) but also the gas valve needed to be replaced. This diagnostic cost me over $328. My discount? $20.39 as a "VIP member". Being a "member", I thought there would be more savings. And that's not to fix it, that's just to figure out the problem. To actually fix it would cost over $1392.00! Part of that quote included an unnecessary universal surge protector. I had even told him that's unnecessary because I have a whole house surge suppressor installed on the breaker box. I had never been billed that high before. I told him it was time to replace the entire boiler. The tech provided two quotes for furnaces; one standard Lennox floor model with 90% efficiency and a Navien wall mount combination water heater and boiler rated at 95% efficiency. Compared to other quotes, both were overpriced. Beware - tax was added to both furnace quotes even though a new furnace is considered a capital improvement and is not taxed. Fortunately, I found a local furnace installer who provided a higher grade Navien wall mount combination boiler and water heater. That dealer's quote was almost $4,000 less. They also removed the old furnace and water heater and cleaned up after themselves, all in a day. I'll soon be writing up a yelp review of this other company. Find another company. Very disappointed in them. read more

Extremely overcharged for washer and dryer valve, total was $1200. I had a leak that destroyed my house, Mary Beth was great and they were there in a timely manner, for what they charged me, I felt taken advantage of due to the situation. What was I gonna do? My ceilings were falling down and they were the only people who came. I appreciate that but... The first person they sent didn't turn on the main, discovered this after he left, I found it and turned it on myself, then a waterfall poured out of the hot valve which only exacerbated the already dire situation. Charged me almost $300 for what essentially nothing, he didnt even change out the hose, gave me my faulty hose back and said there should be no problem with me figuring it out myself. They sent another guy back who was awesome, but charged me close to $800 for a half hour job to change the washer and dryer valves. Ummmm....doesn't add up. read more

No call. No show. Took 3 days to return my calls. This place was highly recommend by friends and I needed a lot of work done so I was OK waiting two weeks for an opening. Only to have them overbooked and not show up. A call would have been nice. i hear the work is quality but I can not attest to it. read more

Charged $236 to change a $20 part. Plus another $225 for a Friday night call. Total bill was $498 for a $20 part. Recommended a new toilet and that would have upped the bill to $1000. Highly recommend going with someone else. read more

I did not do this review and it is apparently set up as a draft in order that other people will not be able to write their reviews.

Oh my goodness I don't even know where to start. A Johnson plumbing and heating was a life saver!! We had them come out a couple weeks back after another company bailed on us twice to take a look at our HVAC system. A Johnson sent someone the same day to take a look at our system. Sean was the tech and he found our unit needed to be replaced. Yesterday was our appointment to install the new unit. Sean was here from 8am until 530pm working his butt off. Not only did he do everything he needed to do, but he even cleaned up the sloppy work from the prior work that was done by the previous homeowners. He also educated us on maintaining our system and preventing future issues from occurring. Besides that, Sean went above and beyond when a freak occurrence even happened of bees coming out of our garage ceiling by the furnace! Sean got stung a couple of times and he still stuck around for the bees to clear out so he could complete the job. Anyone else would have been outta here! He knew we needed working AC as we have a baby, and he got the job done. We are so beyond grateful we found this company and absolutely applaud them for having such quality employees. I can't say enough nice things about Sean. I highly recommend this company for all of your needs. We will definitely be using them going forward for any plumbing heating and HVAC needs! read more

Their knowledge of things including plumbing is very small. They use the little knowledge they do have to make money off of people who truly believe they being helped. It's just me and my mom and my little sister in the house and it's the first time she's over owned one so I've been here every step of the way. We had multiple issues but it's ok it's expected with houses. So we searched and searched for a good reliable company and thought A. Johnson would be it. Theres only 1 other bad review so we didn't think much...only to be sucked dry of THOUSANDS of dollars and have the same simple plumbing problem occur AGAIN and AGAIN every other month. Please save your money. Plumbing/heating is no joke. Although people may come across as knowledgeable (they said all of this knowing we knew very little anything plumbing) and sell themselves as they know what their doing; they don't. It breaks my heart that my hard working mom is a single mom of two that her first experience of owning home is just learning that their are more scammers out there than people who really just want to help you live/feel comfortable in your home. Please take my recommendation. I honestly 1000% would not sit here and write and post this if I didn't think it was necessary. Disappointed and disgusted is the least I can say. read more

Great service.Fast and friendly.I was glad Mike was the tech,as he was the one who installed my previous water heater 13 years ago.Very knowledgeable.He gave me options, and explained everything. read more

Outstanding service. The Service Technician was very knowledgeable and great to work with. He explained what he found, have us options and helped us get into a yearly maintenance plan to keep things running smoothly. He made sure we understood costs ahead of time, called before he showed up, showed up early, and left the place as clean as when he came. All in all a fantastic company to work with. read more

In February, my boiler stopped working. I called A. Johnson to come and diagnose the problem. I knew that the boiler was older and most likely needed replacing. I was prepared for that. I have a pretty good knowledge of how much boilers cost and had done some research, as well. The office staff was more than pleasant and the technician was right on time. BUT, being married for years to a fix it guy, I know that you don't come to diagnose a boiler without tools. All he had was his ipad. All he did was take pictures of my boiler. He didn't even have flashlight to look under the boiler. I offered one, but he said no. Before you know it.. he had his presentation ready.. $13,000.00 for a new boiler!! for a 1500 sq. ft house!! He told me that if I didn't do this or that, my home was unsafe. I didn't buy it. I told him I knew better. But,I stupidly paid the service call fee and called the company to voice my displeasure. I soon had a return call from the owner and he apologized. He told me he would be refunding my service call fee. Well.. they cashed the check and have not received a dime back from them!! The company I hired put in my boiler, for under $6,500.00 and found out that the additional items I needed to "make my home safe" were standard with any boiler and included in the price. I wish I could give them a minus 5, but, I'll give the lady who scheduled the appointment 1 star. Stay away!! read more

Very good service overall. Made a kept an initial appointment promptly, very friendly techs (Mark and Jim), made good recommendations, followed up as scheduled with an additional service call. Very professional & friendly. Not cheap but we got what we paid for and are very pleased. read more

There has been a gross error while installing a generator. This situation is made more difficult by inaccurate records and placing blame on a gas company while two Johnson technicians approved the inadequate installation. Meanwhile, the owner, switched sequence , dates, and attempted to charge for what was under agreement for scheduled maintenance. If this were done ethically, we would have had a working generator during the 30 hour outage this past weekend. Three families were affected ...no water, phone, internet..and spoilage of food in three freezers. This was after my attempts to have them rectify. read more

I contacted A Johnson plumbing & heating on 5/2/2019 due to my tankless water heater continuously tripping. The lady I spoke with when I called was great & scheduled me for first thing the next morning. Mike showed up & right off the bat told me A) it was $69.99 for him walking through my door & B) he in not so many words is pretty clueless about tankless water heaters which made me a little skeptical from the get go... he was very nice & talked me through everything he did. When he left my hot water was working again but that came to a quick end when my husband got home from work a 12hr day & ended up with a cold shower. I called the after hours line & requested to speak to the company's owner as I was understandably frustrated for pay a couple hundred dollars to not have gotten anywhere... Mr Johnson seemed very customerable & apologetic & promised me that on Monday (I called Friday night) that he'd be to my house Monday with Mike to figure out what was going on.. Monday afternoon I received a call to let me know the earliest I'd be able to have Mike & Tony up my house was Wednesday afternoon (of course I had to accept this what else could I do?).. Wednesday rolls around & I get a call from Mike that he's on his way to my house & Tony wouldn't be joining him. He gets to my house & is in my basement for another 3.5 hours & tells me the company that makes my water heater says he needs to order a whole control unit & he thinks he should be able to just get a few wires..that he was going to do some research & talk to some people & hed call me back the next day with a verdict & resolution.. it's been 5 days & I still haven't heard anything & im STILL stuck with very short time spanned hot water! Awful customer service!! read more

Do NOT use this company! Inept isn't strong enough to describe their service. After being advised by one of their employees to purchase a yearly contract, we discovered that they cannot even replace a faucet properly. Even with the "discount" for service and supplies, they charged more than $400 to replace a kitchen faucet. We were not allowed to choose the faucet, and they replaced our expensive goose neck faucet with a cheap 1950's style faucet, without the sprayer. Every time they came here they would tell me the repair would be done within a day, and then we wouldn't hear from them for weeks. Every complaint was met with an excuse and never resolved. Save your money, find a real plumber. read more