Tuck pointed our chimney quickly. All workers were helpful, professional, and more than capable.read more

Absolutely shoddy work. The owner Rob said there would be no mess. There was a mess. He kept saying…read morehe had 30 years of masonry experience but sent people who looked like it was there first day on the job. These guys did a crap job and left a mess.

I called to make an appointment for an inspection and cleaning of my gas fireplace that I have only…read moreused a handful of times. He quoted $179 - $235 depending on location. Dave showed up at the beginning of the estimated 2-hour window and was friendly and informative. The cleaning took less than 20 minutes. He checked for gas leak and provided recommendations for a more efficient setup. He even offered to inspect a second chimney in the same neighborhood free of charge. .|\---/| | @_@ | ..\_^_/..2025

Can't wait to write this for Dave:…read more Dave did a wonderful job installing the log set in the fireplace. From start to finish, he demonstrated professionalism, attention to detail, and a strong commitment to quality. He ensured that everything was aligned correctly, functioning safely, and aesthetically pleasing. Dave was punctual, courteous, and took the time to explain the operation and maintenance of the fireplace. His expertise and careful workmanship made the installation process smooth and stress-free. I am extremely satisfied with the results and highly recommend his services.

I had them work on my chimney a few years back, great work. I called the…read morebusiness and left several messages to come and clean my chimney and never received a call back. Kinda feel bad as he did great work

Keith was super friendly and professional. Took time to explain and show what needed to be done…read more Called when he said he'd call and went beyond the job he said they would do. Will definitely recommend to family and friends.

Sadly, the owner did not abide by the appliance maintenance contract which I paid a good amount of…read moremoney for. I have tried to reach him since late April and he has not answered me . He is unresponsive and unprofessional. He owes me money for a part a little over $280 that never came in and he has not contacted me. I have tried every way to get in touch with him. I also have a non-functioning dishwasher that he never fully repaired. Since the contract started he was hard to get in touch with and said he was out of town and his phone wasn't working, then he had family issues, then he asked for payment of a part I never received. I have never had a contractor treat me like this. Truthfully, this business should be evaluated. I just want to be sure this doesn't happen to anyone else.

AVOID A.R.E. at all costs!!! They are unprofessional, unresponsive and will give you the runaround…read morewhile you're stuck with a non-functioning appliance. Anyone that has lived in Chicago long enough knows what a nightmare it is to not have a working AC in the summer. Robert and Jose wasted nearly a month of my time while pushing off the repair appointment, giving me the distinct impression that they forgot to order the materials needed to get the job done; and when they finally did order the materials - ooooops it's the wrong ones!!! I wasted hours of my time on repeat phone calls and follow up (follow up they promised to do but NEVER did). I ultimately DUMPED A.R.E. and scheduled with a real professional. WORST contractor I've ever dealt with -- there are hundreds of honest, professional contractors in this city. Choose any one of them and save yourself the headache of dealing with A.R.E.

Just bought a new home with a fireplace and it was recommended that we have it cleaned and…read moreinspected before use. Found Remark on multiple Facebook pages as well as they came highly recommended from individuals. Sent Dean and message and he responded quickly and we set up an appointment to have him come out to clean and inspect our fireplace. Dean was on time, professional, protected the work area and cleaned up afterwards. If anyone is looking to have maintenance done on your fireplace call Remark!

Bought a Groupon for a chimney sweep knowing the fireplace needed repairs. Dean came out and wrote…read morea competitive estimate and explained what and why it needed to be done. Quality repairs were done well in a timely manner with great customer service; he even explained his work to my curious kids. Fireplace functions beautifully now. Highly recommend Remark.

Daniel was quick, courteous and reasonably priced. He knew exactly what the issue was and came…read moreprepared with extra fittings. I would highly recommend him.

Scheduled an appointment with him for an inspection of work. The time came, he was a no show. I…read morecontacted him, he apologized and said he could come in an hour since he lived close. As I'm sure you can guess, he was still a no show. Unprofessional. Update: Now they audaciously are saying they never made an appointment with me. See the enclosed screenshot of our correspondence. They are either completely dishonest or failed to adequately investigate a legitimate customer complaint before responding Either way, not trustworthy. Should have owned up to your mishandling of the situation and simply apologized. Update No. 2: Now, they fully acknowledge their mistake despite their initial denial. Their condescending and unprofessional follow up response tells you all you need to know about this business. Reporting to BBB as well.

Yesterday early morning (6/7am), I called looking to get help the troubleshooting an issue I was…read moreexperiencing with my furnace. Thinking I would get an answering service or have to wait for a call back, Danny picked up the call and after a quick conversation scheduled a same day appointment to assess the issue first hand. Overall experience was great, Danny provided full explanation on what type of equipment my condo has. He clearly understood how old my equipment was and quickly identified areas that needed attention and suggested appropriate fixes in addition to diagnosing my emergency issue - bad blower. Never once did Danny try to up-sale me on items I did not need. Even up to the very end of the appointment, after completing testing checks we found an issue with low amounts of cold air return to furnace, it was due to not many return air vents throughout the condo unit. To solve for this issue, Danny quickly opened up an additional hole to help insure the furnace continued to work at optimal performance in the future. I recommend anyone needing HVAC services to give this local trustworthy company a call for assistance, tell Danny I sent you!

This is absolutely the worst experience I have ever had with a service company o. I made an…read moreappointment with Danny ON Thursday 1/07/2021to come out on Monday 1/11/2021 between 8 am & 9am I called him to find out his Eta and he stated his machine was in the shop . I said ok then he stated that he would be here as soon as he gets it out , go figure called him THREE HOURS later and he said he was at another job . Huh are you serious he said he could come out my way when he was done, go figure I said lets just do it tomorrow he said ok . Now comes today 1/12/2021 i called him at 7:58 am he said he is stock in traffic he stated once again he's on his way it's now 9am NO SHOW . So I text him and this is his REPLY when I said I'll find another company , VERY UNPROFESSIONAL .Danny, who I think is the owner and service person, NEVER SHOWED UP. He never showed up and KEPT TEXTING ALL KIND OF UNPROFESSIONAL MESSAGES . NEVER AGAIN

Contacted for work via thumbtack in San Francisco.. Asked if they were insured. They said yes. That…read morewas a lie. When confronted blamed me and said the job was too small to do anyway. Wasted my time and was incredibly rude. Would never recommend. RUDE AND DISHONEST.

Victor was very responsive on the yelp app…read more I have a rental unit and Victor contacted my tenant and scheduled a time to meet. Victor showed up on. Time and diagnosed and fixed the issue. We thought everything was resolved, but my tenant called me and said he was experiencing the same issue. Victor called my tenant, scheduled another time to meet and resolved the issue again. He followed through and made sure everyone was happy. It is hard to find good, trustworthy tradesmen these days, and I am happy that I have found my go to Electrition. I will continue to use him for any issues that arise with my apartments. A big plus is that he speaks Spanish and is able to clearly communicate with my tenants. Thanks again Victor!