I called ahead of time to ask if I could get a refill of my prescription toothpaste, after already being a patient there. The receptionist confirmed with me over the phone that I won't need to make another appointment in order to pick up the refill and that I could stop by anytime. When I went to pick it up, they refused to give me a refill and told me that they can't because I'm not an established customer. read more

Dr Flaviane Siedel/Petersen is the worst when it comes to considering the patients willingness & ability to afford (senior citizen) the dentistry's services she recommends. Her approach is to overwhelm a patient with her list of every conceivable issue she can find, regardless of how small the issue or how little urgency there is for it to be addressed. I was told on more than one occasion to have 2-wisdom teeth extracted, where an Oral Surgeon I went to for a 2nd opinion disagreed with the need to be extracted at this time. This office does not do extractions and are constantly referring me to more distant offices out of my area to perform this service that I have repeatedly told them I am not interested in doing. My refusal has since resulted in her having refused me any future services from this office for challenging her recommendations. I highly do not recommend this particular dentist. Dr Kim in the same office is fine for basic dental care. Dr Lee, visiting Periodontist, is ok, but is only available 1- Friday every 2-3 months. This office only performs "basic dental care" on a regular basis. read more

Oh My Gosh! Horrible experience and wasn't even in the dentist chair more than 7 minutes and the manager charged me $147.00. Here's an example...I had previously been to another A+ office and was treated very nicely by their staff. When I called those other offices they agreed would not be a fee; yet when I called to talk to the manager at Orchard Creek about being over charged for the amount of time seen, she stated "I don't care who you've seen in the past or talked to". I would suggest any senior living here to not go to this office for any dental needs I have since gone to Aspen was there well over 15 to 20 mins NEVER charged a fee for the initial consultation. A+ here at Orchard Creek is a rip off for its seniors. read more

I called A+ dental care first thing in the morning because I had chipped my tooth the night prior, they were able to get me in within an hour of me calling. I will say I was a bit skeptical after reading the reviews, but I needed my tooth fixed ASAP. They were efficient, the staff was friendly and the doctor had my tooth fixed within 20 minutes after doing x-rays and assessments. They did not charge me an arm and a leg or pressure me into anything I did not need. I had a great experience. read more

Don't get Invisalign here, they will jack up your teeth with a hand drill instead of using the approved diamond paper. They couldn't even apologize or fix it but they know how to charge you $5k. The teeth are still in the same position. The staff is nice to take your money though! read more

Thank you A Plus dental care! I am so impressed with everything that you do! I have a root canal and the extra time they spent squeezing me into their busy schedule is very impressive! Never fun going to a dentist but their attitude is refreshing! Thank you!, read more

Unfortunately I have to recommend people not to visit this office, the staff is not professional and don't handle things well! They took the whole mouth x-ray without informing me that it was only covered every five yrs by the insurance , then went ahead charging the difference, they even said it was not necessary to forward the X-ray record from my previous dentist....... Anyway, very disappointing! read more

Dr. Phan is so nice and made getting all my fillings fixed a breeze. The front office girls were so friendly, Heather, Christy, and Rebekah at the front office definitely left an impression. I highly recommend this office to anyone who is in need! :) read more

Been going there for about five years now. But most likely not again. Dental part was OK, it's the office part that's the problem. They tell you one thing on the phone with regards to charges but when you show up it's a different story. This has happened several times and when I ask for a quote for services, they seem to not want to provide it or tell you, "Your insurance covers that 100%.) But when you show up for your appointment, there's a charge. Enough is enough... read more

Went in today to have 2 teeth extracted, Dr. Crystal and her assistant Stephanie were so awesome. Not even going to lie, I was terrified going in. But she was so quick to get the teeth out, it was over before I knew it. Thank you both for all you did and the amazing care you provided! I hope I never have to have another tooth pulled, but if I do I will 100% be going back to the A+ dental team! read more

I've been coming to A+dental Care for a few years now and have referred all my family and friends here (and none of them have been disappointed, which makes me feel great!). Dr. Petersen is incredibly gentle, thorough, and confident, not to mention genuinely friendly. I trust her completely, which ...when it comes to the dentistry, I hold to be VERY important! Dare I say, I actually enjoy going to the dentist! I highly recommend Dr. Petersen and the amazingly friendly staff here. read more

Taylor Coven My daughter had an implant done by Dr. Townsend and I was so impressed with the entire office ! We always knew we would have Dr.Townsend do the implant but not sure of the location , have to say tr... read more

My 16yr old had her wisdom teeth removed here on Tuesday. She and I are so satisfied!!! They all were so nice..understanding and just all around great service. The oral surgeon..she has amazing bedside manner and made us both feel very comfortable. My daughter is doing wonderful and wants to send them flowers!!! read more

Dr. Petersen has been my dentist for about 5 years now. I recommend her to everyone I can. She is by far the most competent dentist I have ever had (and I have had many). Her breadth of knowledge, confident personality and consistently painless procedures have made my dentist appointments something to look forward to. The pricing is significantly less than my previous dentist, and the helpful front desk associates have always been willing to work with my insurance as it has changed several times in the last few years. read more

The worst place to go! Beware tried to sell me multiple services I did not need. Was a client with a family of 6 for almost 10 years. Had dental implants placed at a cost of almost 30k broke off after not even 3 years. Dr. Peterson, most unethical professional I have ever encountered. She would not stand by any of her work , this was supposed to be a life time fix for my issues. She turned me away with no help, leftward with no front 4 teeth, would not even temp glue it in for me. I never had a altercation or a problem with the practice until it was time for them to back up the work they had done. Never go there. They are now under Investigations from the dental board, and for allegations of false charges to my insurance company. Worst place in town. read more

Started going here because they are local, but the services provided are not the best quality or the friendliest. I don't like jumping around from dentist to dentist so I stayed with them for several years. However, it got to the point that I didn't trust them to do provide good quality work. The front desk was not particularly friendly or congenial either. The whole office just had a very cold and unhappy feeling every visit. Not to mention the dentists were always trying to sell me something even when it wasn't necessary. Recommend going elsewhere for friendly and quality service. read more

My family and I have been coming to Personalized Dental Care in Lincoln since we moved here some 10-12 years ago. We have received nothing but great professional service and care. They have literally seen our kids grow up. Today Dr. Cooper and his staff replaced a crown on one of my teeth and the professionalism and care provided was superb. The entire staff is awesome and very small town friendly. Thanks to the entire staff at Personalized :-)) read more

Would not recommend them! My experience caused me more harm to a painful bad tooth I had when I arrived They insisted on a cleaning and protocol I asked not to have at the visit because of a painful tooth/gums! When I left they referred me to have all 4 wisdom teeth pulled when only one had a slight crack Told me to sign up for their dental program to get a discount on the work needed because I had no insurance but then referred me to an oral surgeon! Just an awful experience! Now they sent me a bill which was at least twice what they were suppose to charge me! We're Not willing to work with me at all! read more

Had deep cleanings done and all the staff was welcoming and very polite. i did not feel any pain and the doctors explained things to me clear. Highly Recommended. read more

Do not trust this practice! My son spends his summers with me when he is out of school. While he was here it was time for his 6 month cleaning. His regular dentist is a close friend and I've used her for 20 plus years. His last visit to her, he got a perfect report. While at A+ we were told he had 4 cavities. Total bill $1,200 but most would be billed to insurance. I questioned this because of his previous dental reports, and the fact that he has sealants on his teeth. The Dentist told me the sealant had been damaged on one tooth in the back, and that is where one cavity was. He said the other three were between the teeth and very hard to see. He surmised that he could get all with his laser. Long story short, I suspected him to be full of crap and sent my son to our trusted Dentist. She said my son had zero cavities. Perfect teeth. And the sealant was perfectly intact. Needless to say I am very disappointed and will be reporting A+ to my insurance company now that I have evidence of attempted insurance fraud. I'm sure there must be goals and incentives pushing this medical professional to be unethical with those in his care. I hope he gets a conscious and starts his own honorable practice one day! read more

Went in for a root canal. Mayra and Jennifer were very friendly and helpfully. Never felt rushed. The office enviroment was relaxing. Dr. Cooper was awesome and explained the procedure to me very clearly!! read more

Unfortunately I feel the need to report my bad experience with this "A+ dental" or "Personalized Dental" company. I was given the impression that a treatment was covered by my insurance so I went in to the Roseville office on Coloma Way for the treatment. I was not told up-front that there would be any out-of-pocket cost and I was not given an estimate of treatment cost or a billing consultation in advance. [With my prior dentist they'd have a separate one-on-one billing consultation meeting with you in a low-pressure way in a private office before doing any treatment, which is a much more consumer-friendly business practice.] I was seated and treated and mid-way through my treatment while in the dental chair the billing person came in and said the treatment will cost you $375 and it's not covered by insurance and you need to sign this paper now. I was shocked. It was not presented as optional or take some time to think about it or call your wife and talk it over or sorry we should have told you all this before beginning treatment---instead just a high-pressured "you need to sign this paper". I felt like it was very coercive and unfair and I had no choice especially since they were already half-way through the treatment. I tend to be an easy-going even shy type of person especially with doctors and don't want to be rude but looking back I should have told them that's very unfair and I really hope you don't do that to your other customers and stormed out of there right then. They need to be much more fair and up-front about their costs of treatment and billing practices, telling people in advance what things will cost before starting treatment so people can make an informed decision about whether to treat or not. If I was told in advance that it was not covered by insurance and I'd have to pay $375 out of pocket I would not have had the treatment. read more