Great car-buying experience. Quality product at great price! Even let us take the car to be…read morechecked out by our mechanic on our test drive.

I purchased a 2014 Subaru Outback from DFS in January 2022 and they were great to work with and the…read morecar is wonderful. I would definitely buy from them again.

January 17, 2026 I made a purchase on a 2025 Chevy Malibu which was in great condition with a…read morelittle over 6,500 mile. My salesman was great and I had an awesome experience buying my first car, but the car did not have a jack set, a spare tire and only one key to the car. I was advised that a jack kit would be ordered and mailed to my home address . It is now March 15, 2026 and I still have not received a jack set I was promised and I had to purchase a second key myself.

Tring to get a resolution is like pulling teeth and the updates as well as the communication sucks…read morea big one.It sat for aday before it was even looked at .Jeff called and said they couldn't find a problem with down shift banging.I went there and drove with jeff and he witnessed the banging noise in the rear.It sat for days then they called and said it was repaired.I went to pick it up and got 1 block up the road it was still having the same problem.At that point I rode with the service manager and he witnessed the problem.I waited and waited .Friday came and I called the service manager so jeff said he was off and wont be back until monday.I said f...it and took it to another dealer.These people have wasted my time and made me mad as HELL.FYI READ OTHER REVEIWS AND DONT BUY OR HAVE YOUR CAR WORKED ON HERE.

If you are in need of a new Honda, Mike Toothman is your man! I came in there with a very…read moreparticular list of things I wanted on a new 2026 Pilot and he went above and beyond making sure I got all the accessories I wanted. He found the trim level and color I wanted in transit and made sure to keep me in the loop during the entire process of getting it here. He worked diligently making sure all my questions were answered and took the time to teach me all the awesome features the Pilot has. He is very knowledgeable and super easy to work with. Go see Mike T!

I visited West Broad Honda a few days ago around 11:45 a.m. for a simple windshield wiper rubber…read morereplacement. When I arrived, I was told the mechanics were about to go to lunch in 15 minutes and I asked to come back at 1:00 p.m. I returned as instructed and ended up waiting over an hour total. That alone was frustrating, but what made the experience worse was how things were handled once my car was finally being worked on. A manager named Steven was loudly yelling at two mechanics to hurry up and move my car out of the way so other vehicles could get through. This happened right in front of me and came across as very unprofessional. I understand that service departments can get busy, but the lack of organization and the way staff were spoken to in front of customers was disappointing. Overall, not a great experience for what should have been a quick and simple service.

We have used MTK Auto on two occasions. First, we upgraded the looks on my wife's Toyota…read moreHighlander. It was a boring stock look and we had considered doing a wrap or new paint color because of too many black vehicles in area. Mike, with his expertise, explained how that would hurt the value of the vehicle upon resale. Instead, we upgraded the rims and tires, tinted the windows, and de-badged the Highlander. Looks good! At this time Mike explained to me his business model and how he gets cars for his clients at the best price. Fast forward a year and I found myself looking for a daily driver that I can pass along to my son in a couple of years. I called Mike and told him options we were considering. He would send me vehicles to me and I narrowed down our choices. Finally decided on a 2014 Lexus IS F Sport. He got us out the door, including taxes, tags, and title for thousands less than retail value. The car is gorgeous and super clean - everyone thinks it is brand new! If you are in market for a new vehicle, you would be doing yourself a disservice not to talk to Mike Wiggins - he loves his work and it shows!

So if you need a hot ride but dont have the time to research it all to get it done, please visit…read moreMike at Mtk auto. He gives pristine service and goes out and gets you what you ask for. I told him all the details of what i wanted, the note i wated to pay, the color of the interior, the milege i needed to stay below, down to the sound system he found it and had it to by weeks end. The follow up service is equally exceptional. I give 10 stars!!!

I recently bought my car from Chris at CARRVA. The service was impeccable, the staff was friendly…read moreand I will for sure recommend you to give them a visit before you settle elsewhere for your car purchase.

They have nice cars and are really reasonable and helpful in many ways. Found my first car here and…read morethey we cooperative the whole time. A really nice car dealership all around.

My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

I am disappointed at how I was received by Kit. It was jarring and strikingly unprofessional…read more Redirections such as "I think we got off on the wrong foot" and "I am not making any statements on your character, I am making an 'i' statement" were repeatedly unsuccessful. Again this is someone whose shirt i complimented, with whom both of us had been cordial, but could not be talked into a calm state. All of this because i leveled with him and expressed nebulously aimed frustration over a job that didn't last for the drive home, as the explanation for why i was asking for a redo. I asked him, "i mean objectively, you can understand why I would expect it to last till i reached home two miles away?". His rumination on the phrase "i felt ripped off" in response to the crashwrap beginning to peel off 0.5 miles from the facility was self-driven. That being said, why even recommend this as a temporary fix if I can't drive home with it? I would've liked it done right the first time and that's fair to express. We don't have to agree or see eye to eye and it's his right to feel I'm overly difficult. It was suggested that I should've cleaned my car first, not that they should've wiped it down the first time before applying wrap. (The car wasn't in the shop to have any crashwrap applied, so why would I have wiped it?) Ultimately I paid $104 to get an issue diagnosed and temporary tape put on the sunroof. I'm frustrated that I'm out $100 and the issue is not any closer to being fixed. The technician himself was amiable and communicative and the owner is also a pleasant man to work with. That being said this experience has burnt this spot for me. Having a disagreeable person work for you isn't a dealbreaker but maybe don't place him front of house.

I was in the market for a used 2005-2009 Ford Mustang GT convertible. TK had one, I came by on a…read morerainy day, and he greeted me warmly, no pressure at all. After looking at MANY convertibles over the next few weeks, I came back to TK and bought the car. The buying process was as smooth as silk. Scott, the salesman, was fabulous. TK truly CARES about the cars he sells, all used. He followed up with a phone call to me a few days later, just to make sure everything was perfect. Wow. HOW often do you get a call back, AFTER the purchase? Since then, which was late April 2020, I have not stopped recommending TK Hughes to everyone I meet!

Very grateful for a quick and friendly service to add air to my tires while I was traveling with my…read moredog from NC. Thank you!!!