I have come to this AAA location numerous times and have been happy with my visit each time. Justin has always taken the time to help answer questions, make sure I understand everything that needs to be done and help get my car back to tip top condition! I am a customer for good. read more

Updating my review to include the fact that AAA made it right by sending me a check to reimburse me for the damages done to my vehicle by them. I am satisfied with the result although I would not bring my car to this facility again. They totally swindled me. I will put an update on here once everything is resolved, but basically they told me that I needed service that sounded very fishy (a considering my car has only 35,000 miles, the work they said was needed was in excess of $1000. I paid the money to have my brakes and rotors replaces as well as some hub they said needed to be replaced. The car was making a weird sound when I drove away and the brakes failed. I took the car to the dealership the next day and they said AAA had installed an after-market part that was the wrong size and it probably wasn't necessary to get done (they couldn't verify as AAA has the part they took off, but they said it was highly unlikely that part would need to be replaced at 35,000 miles). Since they placed an improperly sized part on my car, it caused damage to my axle and over $1300 in repairs needed. I'm in the process of getting them all the documents and proof to prove their part was incorrectly installed, but the manager there has been condescending and denying everything without a single apology for their shoddy work. They also say that they are not going to reimburse me for anything because I needed to bring the car back to them for them to fix. I will NEVER bring my car to an AAA facility again. Steer very clear from this facility and do not trust them with your car. I will update this once everything is resolved but I am most likely going to have to take them to small claims. read more

The people (especially Enrique and Matt) who work at AAA Carolinas - South Square make me feel taken care of--they're warm; they communicate well; and they never pressure me into services I don't need. And because of this, I trust them and couldn't recommend them more. It's best to make an appointment but on a few occasions, like when my car was making a horrible noise or when my brake light needed to be replaced, they were so kind in fitting me in that day. So if you are looking for a place to bring your car, I would highly encourage you to join AAA and bring your car to AAA of South Square. read more

Unfortunately, I must agree with the other reviews of this AAA Car Care Center. I have actually had a very good experience at the AAA center in Greensboro in the past. The Durham center was disappointing. I recently had my car towed to this shop after it overheated on the highway. The service agent that called me was unprofessional and smug. I was told that I would need a new radiator, hoses, and thermostat assembly with the associated service fees. My guess is he assumed I had no choice but to take his recommendation. Instead, I had AAA tow the car to the dealer's service center for a second opinion. They found that the radiator and hoses were in fine, working condition. They recommended that the thermostat assembly be replaced but nothing else. The cost was 25% of what was quoted at AAA. I would stay away from this shop b/c they have a reputation for up-selling unnecessary parts and services. read more

I made an appointment for an oil change, my car wasn't even started an hour after the appointment time. Frustrating, not sure why I bothered to make an appointment.... EDIT they didn't charge me after making me wait. Thanks!! read more

My car was on its last "legs" so I had to get a AAA membership bc it was breaking down, everywhere! Previously, I worked with the AAA on 55 and I practically had to pay them rent, I was there so often. They went in to fix something and broke something else in the process- I'm sure you know the drill. My point is that I pay extra to have my cars towed and worked on at AAA South Square. There are a number of reasons: 1. they have yet to break something and try to make me pay for it 2. i trust them 3. they're all actually really nice, even when you happen to be freaking out over your car 4. they've gone above and beyond for me. Justin L., especially, has been so incredible- I'm going through the biggest car nightmare of my life and Justin has offered his help and his advice and his TIME- not work but personal time, to help me since I am in way over my head. That's just not something you find most places. I've been stressed forEVER because I have not yet found anyone around here that I feel like I can trust and you can tell me my car needs a $1000 rock to fix it and I'll buy it. What do I know? Well, I now I've found someone I can trust. Anyone who gives their personal time for free to simply help you is a person with decency and integrity. Justin L. at AAA SS has shown me he is professional, cares about his clients (and their cars), cares whether his clients are getting screwed over by other auto shops, is honest, trustworthy and a person whose integrity I respect and will not forget. He has earned my loyalty- not an easy thing to do. He's the best. He has the best customer service. The biggest in history. It's the biggest and the best the world has ever seen. Tremendous. Just tremendous. Everyone agrees. I couldn't help myself. Justin L. is amazing and I'm grateful from Durham to forever for his help and service. read more

Scheduled an oil change which went fine only took a bit longer then was quoted - it took a little over an hour and a half. But from a AAA standpoint it was exactly as i had expected, clean and complete. read more

I've had two terrible experiences with the AAA car center. Originally I went there b/c I am a AAA member and had coupons for a new set of tires. I went one Saturday morning right before they opened and dropped off the car. I asked the man at the desk how long the wait would be and he said a couple of hours. That was fine, I had a book to read and then I didn't have to ask my husband to leave work to pick me up. SIX HOURS LATER and my whole Saturday gone, the car was ready. They even forgot to include the oil change which was included in the tire deal. That brings me to yesterday when I took my car in to get an oil change. After we brought the car home from the oil change, my husband noticed that it was leaking oil. We took it back to them, they claimed no responsibility for the leak and told us that it would be a charge to fix the leak. They didn't even try to figure out the problem or admit that one of the mechanics may have made a mistake. So, I took the car to a great shop, WASP, and they noticed right away that the washer that attaches to the oil plug had never been put back on. About 20 minutes later, I was on my way. WASP also told me that AAA didn't even top up my cooling fluent. Stay away. Customer Service is ZERO here. AAA roadside assistance is great when you are in a bind. The car "care" center is a rip-off and full of crooks. read more

I went there to get tires replaced due to price. They destroyed a sensor which destroyed the tire from the inside. By the time it became apparent that the tire was destroyed (a dangerous situation) they would not replace the tire or the sensor. It's worth spending a bit more money and go to someone who will stand by their work. I brought in another car for maintenance. They found superficial things such as "brightening headlights" to spend my money on. They are at a convenient location which I'm sure maintains their business. read more

I will never use this AAA care care center again and contemplating canceling my AAA membership! I have only used this care care center 2 times. The first time, a couple of months ago, I had a coupon for an oil change and a selection of either wiper blades or tire rotation. I became irritated with the multiple upcharge calls. Supposedly my Civic hybrid requires 'special' oil which I have never used before and also requires 'special' , more expensive wiper blades. I decided against the blades and went with the tire rotation. They then called to inform me of the additional work needed on my tires! So a simple oil change turned into an ordeal of telling them no. I decided to give them another try this week for my NC annual state inspection. Waited an hour but that is not my complaint. My car is registered in a county that does not require emission check. I called, I had to come in the next day to have that $16.00 refunded. Told that could not be done over the phone. When I went online to the DVM to renew tags the system would not accept my tag and title number. Turns out AAA typed in the wrong tag number! Called the next morning and was told I needed to come in. I refused. Terry eventually called me back and supposedly it was fixed. I tried today to renew my tags online and the tag number is still not matching the title. I have to go to the DVM, stand in line and fix this. I will never use this AAA car care center again! read more

Interesting to see all the "they were great!" reviews on here. I had an appointment this past Saturday at 8:00, first customer of the day, to get my wheels aligned. I just bought new tired and needed an alignment which the tire store didn't do (not sure why they don't). I was there right at 8:00 if not a minute or two before. Did all the paperwork stuff, told them I'd wait, and handed over my key. I then went to Starbucks for a takeout coffee and came back, let them know I was back and went to sit, read, and wait. 45 minutes later my truck is still where I parked it. I asked if there was an problem and was assured that there was a car on the rack that had been left overnight and I would be done right away. Another 45 minutes, now an hour and half later, my truck is still sitting where I left it. I asked for my keys back. The rep didn't like that too well and went away, I assumed to get my key. He came back with the manager who offered to do the job for free ($85) if I waited and assured me that they would start immediately on it. After a little back and forth and him apologizing a couple more times I agreed. 5 minutes later my truck was taken in and 15 minutes after that it was back in the parking lot. (Not sure what was wrong with the other car that it took 1-1/2 hrs to do an alignment...). I've sent a complaint to AAA but haven't heard back from them. I'm still leery about the job. As, 2 years ago I had them replace the front end struts and do an alignment and 6 months later the tires were wearing unevenly. This was their chance to redeem. So, I won't be surprised if I have to have this done again, somewhere else, in a few months. So, I give them a serious FAIL and won't be back. I also concur with other reviews about them doing a hard sell on the upsells. I had thought AAA wouldn't be your "typical" care repair shop. FAIL read more

I am a Triple A Member and have been going to the South Square Car Care Center since it opened. The service people are knowledgeable, professional, and friendly. When I go in for an oil change, they alert me if they find problems and tell me how urgent the need for repair is. This makes it possible for me to prioritize the repairs rather than paying to fix everything at once. I have never felt pressured to make a repair and appreciate their attention to the car's overall performance status. By the way, I have a 1996 Saturn and have yet to report a problem they couldn't fix, even though the car is almost 20years old! I trust this business and the people who work here. That goes a long way toward making me a loyal customer. Also want to give a shout out to a new service consultant at this location--Enrique Rosa. He's at the front desk, keeping operations running smoothly and making sure customers are satisfied. Welcome, Enrique! read more

I've been a member of AAA for many years so, when my Nissan 350z warranty ended several years ago, I began taking my car to the AAA near us. It's convenient to shops and has a shuttle service. I have appreciated their friendly, professional approach and thorough service. Yesterday was the best yet when I took my car in for an inspection and oil change (had made an appointment a couple of days in advance). Darrell Pierce took my auto information, drove me home, called me about a minor, essential repair that was needed, picked me up at home when my car was ready, gave me a complete explanation (with documentation to keep) of the status of my car for future upkeep - nothing likely needed for 6 months to a year. This is a full service company that I trust and will continue to use. read more

I went to this dealership with an engine light problem and paid $900 on repairs. Guess what? Those repairs were not the problem of the vehicle. My engine light came on after 24 hours of receiving it back from AAA. My car was misdiagnosed even though I had an engine diagnostic done at the time, so there was no excuse! They told me I needed an engine replacement for $3,000 on my 94,500 mile car. So I am nearly out $1,000 because some technician failed to run some compression tests on my engine during the diagnostic I paid for. Stay away from here. They won't refund you on misdiagnosed work. And because this place is always packed with people's car problems every day, thoroughness is not a priority. read more

I went in dreading an extended wait for a battery check, but within 15 minutes I was on my way, having had extraordinarily efficient and friendly service. Justin Lanterman was great, as was their very experienced mechanic, who had just come over to AAA-wish I remembered his name! read more

I called AAA to just have my State inspection done on my car as I saw that they offered this service. I was told that it would only take 15 minutes. The location is close to work so I thougth this was a great way to knock this out. Target is right next door so I was able to run a quick errand during that time. When I came back, 20 minutes later, my car was still in the lot. I had to get back to work, and they offer a shuttle service which was an added plus. Later, the representative called me to tell me about a fuel line cleaning they offer and that my air filter needed replaced. I knew I had not replaced the air filter in quite some time-he quoted $28. I declined the fuel cleaning which I thought was unnecessary. When I went to pick up my car-my bill was $108!!!! I questioned why it was so much. In addition to the air filter, they replaced the cabin filer and then added labor. The inspection was only $30. I felt totally swindled. He knew I was angry, so he took off $20-big deal. I will never take my car there again. I work for a large company down the street and make sure that others do not have this experience. read more

Thank you Walt!! Walt is a mechanic at AAA South Square that went beyond the call of duty. My daughter's engine light came on and she went to another car care facility that said it would be Monday before they could look at it. I drove in the parking lot at South Square 15 mins after closing and Walt was still there. He kindly pulled the code in about 2 mins and was able to give me peace of mind about the condition of the vehicle. I appreciate the South Square employees caring about the AAA members. You are the best Walt! read more

LOVE this location for car care. They are polite, timely, and as a young woman I don't need to worry about being ripped off. I drive from Raleigh just for this location :) read more

Please! Please!!! Find another location, this establishment is Very, Very unprofessional,my sister took her truck to this location and verbally told them what the issue was with her vehicle,she was given an estimate of how much it would be for repair, upon returning to get her truck, instead of repairing the issue, they first of All didn't drive the truck to confirm, the problem,then they SAID they repaired something else in which was 700.00,,it was documented that it was the axles, What gives them the right to spend her money how they want to????A professional business would have contacted her and informed her of their findings,& allowed her to make the decision of what they thought was the problem, and if she wanted them to proceed with what they assumed was the issue, what I do know is that a business will suffer tremendously, when you don't have the curiosity nor the common sense to communicate with a paying customer!!! Customer Service is everything & management should have the best interest of their customers,if you don't want to experience chaos,& get beat out of your hard earned Drive pass this location read more

Very dissatisfied with the attempt to do my 4 wheel alignment. Not sure the tech knew what she was doing. Justin was great with the appointment. Just didn't get any paperwork to show me what was totally wrong. So I went to Firestone the next day and they alligned my Jeep with no issues. Of course it cost me more time to drive from Chatham County and $94, but it drives great . Not sure what happened at AAA. By the way the toe was way off! read more

Justin is the man! AAA is lucky to have him! I only went to working with him and I trust him!

NEVER TAKE YOUR CAR HERE,NEVER,DONT!!!!!!!!Terrile ripoff and very unprofessional associates!!!!!!! All you get is a BS explanation of how your former mechanic is to blame for all your problems This is one of the worst places to have your car repaired. Had a car fixed,it stalled less than a mile from the shop. Had a motor replaced,which took them about 14 days. Drove the car for 2 months and it broke down. Towed back to shop, engine was still under waranty but i kept getting excuses like "we are still waiting to hear from the engine supplier", terrible!Got it back after 14 days.NEVER TAKE YOUR CAR HERE,DONT!!!!!!!!!!!!!!!! read more

DO NOT GO HERE. They overcharged me for new brakes, when that wasn't even the real problem with my car. They did not fix the problem I specifically told them about, and then I got it fixed for over $150 less than what they were trying to rip me off for! I will never bring my car back there again. read more

HAVE FINALLY LEARNED MY LESSON!!! Took our mini-van in for an oil change in the past and was told that it needed $900 in repairs. I disagreed and did not have the work done that I found out later, from another place, was not needed. A relative said he has had good service by telling them to ONLY change the oil and nothing else! So I decided to give them one more chance because they are so convenient to where I live. So, last Friday, I took my truck in for an oil change. Sure enough, they came in to tell me that they had trouble taking out the oil plug and that it was now stripped along with the threads on the oil pan and that a new oil pan including labor would be about $744. At that point I felt like I did not have any choice but to have the work finished. They had to keep my truck overnight while they waited for a new oil pan to be delivered. UNBELIEVABLE!!!! read more

Had my van have a lube and oil change and i am very unhappy. My message center reg: temp, direction, speed. mileage language tire pressure , English the list can go on. HAS BEEN CHANGED It is a handicap van and I do not know how to change it back. What's with the button pushing by the mechs. They should be under the hood not in the car., , read more

This has to be one of the worst experiences I have ever had with a shop - it really should be an episode on 60 minutes. Run away, don't walk! AAA towed my son's car (2009 Honda Accord) to them to replace the starter. To begin with, they charged $100 to do a diagnostic - which is twice what other shops charge and they don't need a diagnostic to know the starter's not working. Then the charged $900 to replace the starter. Google says the average is $400-$500 and the Honda dealer charges $600. I called to ask why and they couldn't give me a good answer. And to make matters worse, the car won't even run now - it'll start, but won't run. I had to take it to another shop (additional $650) and they still can't find what's wrong with it. read more

Don't believe them if they say to come in without an appointment. Don't pay for an alignment, they can diagnose but don't have the tools to adjust. All in all there are much better places to go - Chapel Hill Tire or A Better Wrench. Both those do better quality maintenance work in a professional manner. read more

Follow-up review: I'm still very happy with AAA Car Care Center and continue to recommend them. This time, I took in my both of my cars - one for a repair and one for an inspection. They were honest with me about the inspection and said that, while they *could* charge me for an expensive repair, I could also do a cheap DIY fix myself in order to pass. I went out and did the fix myself, and I passed -- they never tried to pressure me into paying them more money by holding the inspection over my head, and I really appreciate that! Regarding the second car (in for a repair), there must have been a miscommunication because someone made a mistake with the repair. However, as soon as I brought it to their attention, everything was fixed promptly and diligently, without a problem. Also -- Enrique at the front desk gave us excellent customer service. Friendly people, reasonable prices... I'll go back. read more

This was my first time here and everything went well! I was there to get my headlight fixed. Everyone was very nice and friendly and it was done within an hour. Thanks! read more

I went in for a routine service and they took care of it in a reasonble time frame. The waiting area was comfortable, bathroom was clean, coffee to drink and wi-fi to check email. I appreciated the review of the other services needed on my car and the fact they accepted my response of not at this time without trying to persuade me. Although, I have never had any major work completed here, I would consider this shop based on other services they have performed for me in the past. read more

We have been taking our '98 Camry to AAA for the past year & have always been pleased and felt we were dealing with honest technicians who follow through. We stop by for tire pressure checks & are promptly greeted, serviced, and on our way. We just discovered a flat tire on our car while parked in our driveway. We called AAA for a wrecker who promptly came & put our spare on our car and we then took the suspect tire to AAA for evaluation. We expected to hear that we needed to buy a new tire, but was pleasantly surprised to get the call early the next morning that our tire was ready--it was only a leaky valve stem that they replaced. Even better news, there was no charge since we are members. Great service!! read more

My truck is a 95 so I've had my fair share of dealing with car repairs and this was by far the worst experience I'd ever had. First of all, they tried to overcharge me for an alternator and blew up the labor for a simple replacement. When they called to have me approve the work, they never gave me a price. When it came time to pay the bill, I was shocked and the representative continued to argue and yell at me that I was incorrect. He was rude, unhelpful, and tried to completely take advantage of me. I would recommend that everyone steers clear of this place. read more

I recently had a terrible experience with AAA car center at South Square in Durham. The air/conditioning/heating unit of my car was not working. I contacted the car center early during the week of 11/12 and set an appointment for 2:00 p.m. that Friday, 11/16, with a shuttle to my home. I contacted the car center about a half hour prior to coming, and they told me that they did not have the appointment in the books and also that they had no shuttle! I spoke with George, who made another appointment for me for the following Tuesday, 11/20, with a shuttle ride. Given my previous experience, I contacted the car center on Saturday, 11/17, to confirm both the appointment and the ride. I spoke with Jonathan who was very rude to me and told me that he could not guarantee a shuttle to my home, even though the car center had originally told me it could do so and also the diagnosis and repair would take at least three hours. Also, not only did Jonathan not apologize for the issues I had been having but he was extremely condescending and dismissive toward me. He continually spoke over me and told me that he would hang up on me if I did not listen to his explanation again! When I responded that this was an unacceptable way to treat a customer, he hung up on me. I would highly recommend that women especially steer clear of this car center. Jonathan treated me in an extremely misogynistic manner, talking over me, being condescending, and behaving in a manner that was highly disrespectful to a woman. I would never give any more business to this car center and suggest that others do the same, especially women. read more

I had a flat tire that required using AAA towing to this location. The tire had a nail sticking out of the tread but I was told it was not repairable. OK, I guess they know more than I but generally a nail in the tread can be repaired.. I was told it needed all 4 tires replaced but only the rears were available locally at the Porsche dealership so I opted for the rears only. Total bill? $1150 for the two tires. I know these are expensive but on Tire Rack they sell for $330 apiece. That is some kind of mark-up for picking up two tires and mounting (almost 100%!) but I was stuck. Next time I buy a pneumatic jack, take the tire off myself and take it to a local tire dealer. Oh, and they tried to sell me an alignment on my Boxster (I don't think so). While I was waiting around the counter it was amazing how much additional stuff they tried to sell other customers. I'm about to turn in my AAA membership - even with the free tow it was way too costly. read more

Beware ladies, do NOT bring your car here!! I brought my car here to get a headlight repaired. Not only was I talked down to and treated like I was an idiot, but they gave me an estimate of $270 to fix my headlight. I thought this was absurd and I left. I went to a trusted mechanic near my home, who fixed the loose wire in my headlight for free. read more

I would not recommend this location. The customer service is poor. I have taken my vehicle there twice for state inspections and both times they have messed something up and created extra time-consuming work for me. The first time they put in an inspection report on a completely different vehicle which didn't pass inspection. I knew there had to have been an error so I took my car immediately to the dealership service center for inspection and it passed. When I told the folks at AAA they did give me refund on the inspection fee and a coupon for a free oil change, but it took an extra couple of hours of my time. I decided to go back this year and this time they entered the VIN number incorrectly in the state system and told me that the state had no record of my vehicle. I told them there must be a mistake because I've had the vehicle in NC for multiple years but they refused to double check. I had to spend an hour on the phone with the DMV to get it straightened out. read more

These people were ready to charge me more than double for a repair when I got a AAA tow to their shop.

I tried to make this place work for me - I liked the van service and the AAA cache; but they are not serious about serving their customers - schmoozing them yes - communicating about the car and its problems - not so much. Every time I got work done there I had to go back to get it done right. No more. read more

Spence is the man! Hands down, absolute best customer service on the Planet Earth! After a different company caused my engine to blow leaving me stranded with 4 other passengers and a truck load of luggage on our way to TN from VA, Spence jumped on it and handled everything! From top to bottom of our hearts, Thank You! From the Foster Klan read more

Abysmal service. I've been a AAA member for decades, and have had good luck with roadside assistance and with this location in the past. Not this time. My battery died in my driveway yesterday morning, so I called AAA expecting them to send someone who could test and if need be replace the battery - a service they advertise and I've successfully used in the past. They sent Dave's Towing. The driver got lost finding my house in a long-established neighborhood, and was able to jumpstart my car, but had no battery to replace mine. So I drove to AAA South Square, figuring since I'd sought AAA assistance to start with, I should follow through - plus, I couldn't turn the car off without it dying. They had no battery to fit my car - even though it's a popular Hyundai model - so they had to order one to be delivered by their "battery truck" and said it would be in by early afternoon the next day - that is, today. When I called after 4 p.m. to see if the car was done, it was clear they hadn't started it, but promised it in an hour. When I showed up an hour later, they said "miscommunication" had kept the mechanic working on my car from knowing the battery was to be replaced. So I waited some more. The service manager Travis eventually dealt with me (I was very upset by this point), but made lots of excuses about how AAA isn't responsible for the service providers it sends out, and offered no good explanation for the delay and miscommunication today. Ultimately, I wasn't charged for the battery, but my hunch is that the reason wasn't because he was aiming to make me happy, but because he couldn't lay hands quickly on the paperwork for the battery they put in my car, so didn't know what to charge me. This was a very disappointing experience. Something is clearly wrong at this location, and whatever it is needs to get fixed, quickly. read more