After a disastrous situation at Midas where the unnecessary repairs just kept adding up, I was referred to this AAA Auto Repair by a friend. The manager named Clark was so kind and honest with me, I couldn't believe it. (I think he took pity on me because he knew I'd just been ripped off $900 at Midas.) I will definitely go back to this AAA Auto Repair. read more

Awesome folks. Very responsive and helpful. I called the dealer for a new battery and was offered an appointment "in a few days." No! I needed the battery NOW. these folks helped and I wasn't sent into the never, never land of hold. read more

The maintenance minder in my car told me that a B1 service (oil & filter change, tire rotation, and multi-point visual check) was due so I called for an appointment and brought the car in at the scheduled time. The people at the office were very friendly and gave me an estimate for the service, which was a bit lower than the price I paid for the last B1 service at another place, and I gave them the go-ahead. I figured, though, that the multi-point inspection would catch something (the car was making some unusual noises around the wheel areas in the weeks before, especially during deceleration). Indeed, after a short while I was told that the brake pads were almost totally worn out - not surprising, since at a previous service I was told that I should have the brake pads replaced soon. They gave me a new estimate which was very reasonable, and I gave them the go ahead again. They told me it would take a bit over an hour, so I walked a block away to Tokyo Express (my next review after this) for lunch. Shortly after I returned, the car was ready and it now drives smoothly and quietly. I'm one very satisfied customer. read more

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Travelers beware. We were quoted $880 for a job that another shop quoted us $317 to do. Be it known that this is a corporate shop, and therefore they make their money on selling parts. This means that they have incentives to sell you parts your car does not necessarily need, and will take full advantage of the fact that you may be in a bind, or do not know that much about cars. As someone who does not know anything about cars, and was in a bind, I would have been totally out of luck if it had not been for my boyfriend's knowledge of auto mechanics. We were quoted a total of $880 on the phone before they even touched the car, to check if the fuel module needed to be replaced in its entirety. After the phone call in which my partner (who has worked in auto shops) inquired into the validity of the quote, and upon arrival at the store the quote suddenly dropped to $750. At this point, feeling suspicious I called another auto shop (CBS Auto) which is highly rated on Yelp, to get a quote. Jim at CBS told me that very often the entire fuel module does not need to be replaced, but rather only the fuel pump needs to be replaced. He quoted me $317 to replace the fuel pump only. As it turns out the fuel pump was all that needed to be replaced. They were originally trying to charge us for for a fuel module and a fuel filter, neither of which was needed. After much insistence from my boyfriend, the original quote of $880 was reduced to $375 with tax. Overall not a shop I would suggest going to unless you know a lot about auto mechanics. Pros: free shuttle with AAA membership to and from shop. AAA membership gives you 15% discount on labor if you get towed from a AAA Truck. AAA truck driver was very accommodating and nice. Nancy (the shuttle lady) was super friendly and awesome. read more

THE AAA EXPERIENCE IS THE WORST!!!! Super disappointing (and dishonest). (Read Camen A's review Too) AAA came out and said battery too dead to test and therefore verify warranty. That guy was an incompetent idiot liar scammer faker. The battery is under warranty. The guy said we do t have a warranty (lie). Cannot get warranty prorate without a test. He would not charge the battery to test it. Then AAA recommended towing to this shop. the shop got the vehicle about 2:20. we were Informed we would get an email when the vehicle arrived. Still haven't gotten it 5-1/2 hours later. Par for this course. We called just before 5pm (we had called as the vehicle was being towed to tell them what we needed and they said they would charge it all night and test it in the morning). When we spoke with them at 5pm "Larry" said they did not have time to put it on The charger (really three hours isn't enough time especially after telling us that is what they were going to do) and they would do it tomorrow. but by then "Larry" was being an a-hole and we dont want someone like that working on our vehicle. Having read other one star reviews makes me very very concerned. The AAA EXPERIENCE sucks read more

I can't say enough positive remarks about this business. I had to book an appointment 2 weeks out because they were so busy and now I can see why. Their customer service and expertise exceeds any auto repair shop I've ever been to. I brought my car in the other day for an oil change and to see if they could repair a couple issues I'd been having after my check engine light went on. Two gentlemen greeted me when I got in (one of them was Clark), and they listened to the issues I described with my car then went out to inspect it to see what they could find out. They were able to promptly diagnose what they thought the issue was but then they said my car should still be under warranty, so I shouldn't have to pay for the work. I told them I didn't believe it was, but Clark proceeded to call Audi and check on this for me - without me even asking! It turns out, it was still under warranty so I did not need to have them do this work and they were completely honest with me about this. Then, however, I told them I'd still like to get an oil change because I couldn't remember the last time I had one done. They also inspected my car to figure this out for me and told me I still had about 4k miles left until I needed one! So..... my ignorance was basically giving them every reason to charge me for an unnecessary service, but they didn't take advantage of this and did everything they could to help me. I am so grateful for their honesty and their impeccable service. I will never go anywhere else now! Thank you so much to AAA and these two men in particular for totally making my day :) read more

The prices are fair, the diagnoses have been about 90% correct, when the 10% incorrect happens, they make every attempt to make it right, they will let yu buy your own parts, if you use their parts though, you get a 2 year warranty on all work! This really should be a 5 star rating, but there are a couple of things that cause me to hold off on giving that last star. There's a minor issue with my old truck that they keep trying to fix, and it 's just not fixed yet. There's something about how they run the front desk that sticks in my craw, but it's hard to pinpoint. IF I had to define it, I think it's an "every man for himself" attitude. I'm pretty sure that they work on some form of commission, and they won't help each other unless they have nothing better to do. it's not good to let the customer get that impression. Go to Clark Range. If he doesn't know something, he will bend over backwards to find out whatever you need to know! If no one can find a part, he won't rest until he finds one somewhere! If he thinks it can be found cheaper somewhere else, he'll tell you! read more

Be AAA customer. Have car not start. Jump attempt fails. Have car towed in. Also check lingering gas smell. Is bad battery. Is bad fuel pump. Get oil change, air filter, fuel pump and battery. Have total be $710! Be poorer but have car. AAA members get 15% off labor and free diagnostic if your car is towed in. Honda fuel pump was $426 and labor $121. Battery with 6 year warranty was $116. Oil change $20 with coupon. Overall not bad prices for parts and labor. I'll probably be back for breaks and a motor mount. read more

In my two visits here, I have had only positive experiences. Each time, the AAA staff has been kind, helpful, and successfully addressed my problems. Their prices are fair. They are not the cheapest, nor are they the most expensive. The prices are just about what you'd expect to pay for good, quality work. My only "complaint" would be that the word is getting out that this is a quality shop. As such, it is getting busier and busier. Each time I call for an appointment, the store is booked solid for that week, and I need to find something a week or two away. I have not had an emergency, but I would imagine they would accommodate me if something came up. But for normal maintenance, plan ahead when scheduling. read more

Had the pleasure of using AAA Auto Repair today. I took my car there for basic service (Lube and Oil) and they completed the service in a timely manner. The only reason I did not give them a 5 star rating is because of their professionalism. They seemed extremely disorganized with orders and verbally displayed this in front of waiting customers. Overall, I would definitely recommend this business to a friend. I will update with any future experiences. read more

Still rating this five stars! I have been coming to this shop since I moved here in Jan 2013 and had to have my vehicle towed there late at night due to a blown out spark plug. The men in my life always worked on cars, so I may have a little more knowledge than most little old ladies. :) The reception area is clean (the restroom is spotless!), and the service bays are organized and clean as well. Clark and the mechanics have always taken care of me with courtesy and honesty. I had my vehicle serviced at my prior home and it always cost twice what AAA charges. I never miss an oil change, and I love the inspection they do with every change. They replaced my brake pads and cleaned out everything around them to make sure the reason for the wear wasn't more serious. Next oil change, turns out it wasn't and the clean-out was all that was needed. As a widow, I rely on these guys to keep me safe on the road! read more

They fixed my car. It was not speedy. It was not inexpensive. Would not go there again, unless I had no choice. read more

After contacted with someone from AAA I was the one who was wrong who was taking my car to diagnose. No apology, no mercy! You took your car, they checked and you pay! That's all, black or white. No options but never ever again will take even my bicycle to any AAA robberies! read more

My vehicle was screeching really bad when I applied the brakes. I took it in and was told I needed new brake pads so had all four replaced. Afterwards, I noticed that the squealing was just as intense but the tone was different. Made another appointment and was told the batch of brake pads they had used were bad, they would put on a different type, and that I can have it done at no cost (how nice). They said they would do the fronts and see if that corrected the problem. The intense squealing persisted after the second appointment had had to make a THIRD appointment to have the rear pads replaced! I hope the attempt to save a few bucks was worth it. My time and resources have been affected and I will never return. Not to mention, after my third appointment, even though I was told they drove it for a while to check for squealing, I had barely driven out of the parking lot before the screeching began. Don't waste your time, find some place else to go. I thought it being a AAA establishment I could trust that my vehicle would be taken care of and at a fair price. Dont waste your time. read more

I've taken my Honda Element here several times since my original review and recently sold it (weep!). All the service on the Element was top notch and the team is always super friendly, which is so important when your stupid car craps out and requires you to fork out a few hundred unexpected bucks. What really impressed me recently was the customer service and professionalism when working with AAA during the sale of the car. The buyer wanted to pay to have it inspected top to bottom and we took it to AAA to have this done. Clark spent time with the buyer reviewing all the work I'd had done on the Element and even provided a service history to the buyer, which I didn't know they did. The buyer was thrilled with the thorough inspection and the bonus service history, which gave him confidence that the car had been well taken care of and maintained over the last several years. I'll be back with the new ride - hopefully only for oil changes, not repairs! read more

Very professional. very courteous, shop was clean and Dan spoke with kindness and told me exactly what my vehicle needed. Repairs were performed quickly and the end result was a happy vehicle read more

Long story short, I brought my car in for brake problems and they kept my car all day with no communication, then told me everything was fine. Two other mechanics have told me I need new brakes. I called and complained, only to be told by the service advisor "I only know what the techs tell me." No apology. No investigation into why the tech either didn't look at my car or didn't catch something simple and routine. No offer to bring it in and receive a discount. Nothing. I entrusted this shop with my car. I and others could have been injured or killed if my brakes failed because of their negligence. read more

AAA is a company that you can trust, which is reassuring when you get a repair quote, as it can be trusted to be accurate. Also, they work with any car model, which is great if you have something foreign that might require specific parts or expertise. read more

This is an update to my review I posted earlier. Travis, the general manager contacted me on Aug 21 and apologized for the problems and he wanted to fix them. He asked me to take my car to the dealer to have the oil change completed properly and asked that I have the dealer completely clean the underside of the car to address the oil leak. Travis contacted the service advisor at the dealer and arranged to have the work paid for immediately and made it clear that if there were further issues (drips) that AAA would pay for the dealer to do what was necessary. The oil was changed, the car was cleaned and I no longer have a problem. On Oct 12, Travis had the entire cost of the service at AAA Camelback refunded back to me. I appreciate the response from Travis to make this right, I wish it had been handled in a more timely manner, but his response was complete and satisfying. read more

Have used them a couple times and very please w/them; unlike their competitors (saguaro brake & alignment for example) they don't find other things wrong. Also, same employees which says something. Def will go back! read more

Very friendly and efficient service! I went for a routine oil change plus a new engine air filter. Everything was very affordable and they got done within two hours. I'm moving soon but will definitely be returning here any time I need something done! read more

This is the second time I have used this location for a simple oil change. Both times we are an hour into the activity and there is a problem! This time they didnt have an oil filter for my car in stock, but it took them an hour to figure that out !!! For such an expensive oil change, even as a member, why does it take so long to change oil with an appointment and I was early. We are well past an hour again, my last q read more

Had a outstanding experience at AAA Camelback. Staff was friendly and knowledgeable. Work was done timely and the price was right. Travis the manager was also great! We will definately use AAA Auto Repair Cameblack again! read more

I was driving through on a long trip to California and had some handling problems. They replaced the rear shocks but that was not the problem. When I got to LA, still with the same problem, I went to another place and they replaced the front struts: no more problem. When I called AAA, the guy told me they would make things right, but never heard back from him or his boss after 2-3 calls and a letter by mail. read more

Clark was wonderful. He helped me make sure that all of the repairs covered under my warrantee were done. checked out the my car to see what else need to be done and made reasonable suggestions without being pushy. He also talked to me about where to renew my warrantee as it expires in 1500 miles. He even helped me set up the AAA app on my phone so that I always have my card with me. read more

Terrible customer service. Went in one day, turned away but made an appointment for a week later. Showed up at 10:45 A.M. for an 11 A.M. appointment. All I needed was an oil change and for them to run a "Check Engine" diagnostic. They told me "45 minutes to an hour." Returned at 1:30 P.M., over 2 hours after I dropped it off and they hadn't even pulled the truck into the bay. They're response "Sorry. You can make another appointment." Are you serious???? read more

Call in for an oil change and the dude tells me the next opening is on Dec 10th, today is nov 21st??? that is 3 weeks away??? off to someone else I guess. read more

I have used AAA auto shop the last three times I've needed service work and all three times was extremely impressed. Not only is their work high quality, but it's also done in a very timely fashion. I just had my alternator replaced and couldn't get there until a little after close and Clark offered to stay late just for me....on Christmas eve! If you want quality work finished in a timely manner with a kind and honest staff, then this is the place to go. Thank you Clark and everyone at AAA!!! Merry Christmas:) read more

The manager was cheerful and easy going as he listened to my tail of the computer lights that had come on. He took a hand held computer out to my Toyota and gave it a reading. He told me I had 2 vacuum leaks but that I might be able to cure it by going to the dealership and buying a gas cap. He charged me nothing, reset the warning lights and said that if they came back on before or after the new gas cap, he'd reset them Again! He also promised to help me apply the new cap if I needed it. What a sweetheart! I thanked him and told him that I'd be back when I had my next carnundrom! read more

I had my vehicle towed in here twice. I dealt with Clark both times and found him to be a pleasure to deal with. The first time my vehicle was there I declined to have the work done by them and wasn't able to pick up my car afterwards. I had to leave the car on their lot an extra two weeks due to extenuating circumstances. Despite not using their service, they were understanding and accommodated me leaving my care there. Some shops I've been too were not nearly as tolerant. The second time my car was having issues I opted to bring it back to them since they'd been so helpful the first time. I did a lot of research on their price quote and found theirs to be in a reasonable range so I opted to have them do my repairs. My vehicle was ready a day later than expected however Clark offered to pay for a rental car for me for that day. They picked me up and took me to Hertz and paid for my rental. They also reduced the cost of my final bill to make up for the inconvenience. My car has been running smoothly since. I would come back here if I have more problems in the future. read more

I called AAA on Monday morning after having challenges with starting my 2008 Infiniti M35s over the weekend. Pete took my call and said to bring my car in at anytime in the morning for them to perform a free battery diagnostic. My hope was that it was just the battery and not the alternator or starter. Pete and the AAA team were fast, courteous and professional. They have earned a new customer and I feel confidant with AAA standing behind them! read more

Great service - though I just came in for an oil change. They have a good Yelp deal. I just scheduled my next oil change so I'm a returning customer for location and quality. I understand the need to schedule an appointment but I wish I could simply pull up any time without one. But I will keep coming back! read more

First time will not be my last time! From Clark's great customer service, finding me discounts and sending the shuttle to take me to work to Travis calling to keep me updated on the progress of the repairs and what needed to be done and what could wait, it was a great experience! Car was ready when promised at quoted price. I couldn't be happier! Thanks guys! read more

Staff was very friendly. Helped me get my truck to and from their shop! Highly recommend this location! Thank you AAA

Could not be more pleased to have found this shop! Clark is tremendously friendly and honest. When service is optional or can wait, he tells me. When there are alternative solutions even outside AAA Auto Repair, he tells me about them if I can have repairs completed more affordably elsewhere. I had exclusively had my Infiniti serviced at the dealership but after they had installed 3 faulty radiators, I decided it was time to go elsewhere. The labor is less expensive, AAA members get a discount, and the employees remember everything about my vehicle and I down to the type of dog I have! Great community atmosphere, very easy to schedule online, on the phone or in person, always have coupons and specials and have a shuttle that is able to take me to/from work while my car is there. Thank you! read more

My car seemed to feel like "cement" - Could not turn the steering wheel to drive out of my driveway - Called AAA and they were at my house about 30 minutes after the call - opened the hood - I thought it was the battery. They pulled out a "Serpentine Belt" that was tattered and torn and looked like spaghetti - said this is the problem - Took my car to the nearest AAA garage and said they would have car ready by end of the day. A professional but friendly employee took me to work on time. The service person called with the cost to replace the belt and the "harmonizer" that keeps the belt working between fan, alternator or whatever. Was $458 - I approved and they fixed. Not a bad price for what I thought would be more. Car is fixed - drives well and people at AAA were all friendly, efficient, professional and the service center was clean and well organized. read more

I have had work done on my car twice at the Camelback and 10th St location. I cannot say enough good things about them. From the first phone call to the last Clark is an exceptional service person. He knows me by sight now and it makes you feel good to know your not the '13 Buick but your name. The shuttle drivers were very prompt and friendly. It is a blessing to have this feature when you live on your own. Jarred has been my mechanic both times and i even came right back this last visit because i had a concern. He stopped working, pulled my car back in the bay and had me on my way 15 minutes later. I had used a shop previously to this and they not only did not fix my problem, they did 857.00 of unecessary work. I won't make that mistake again. read more

Fantastic customer Service. Travis, the manager there, took great care in explaining the issues with my vehicle, what to consider getting done asap, what could wait. No high pressure. Professional, thorough, and courteous. Will go back again. Highly reccomend. read more

had my jimmy 2001 towed there, they replaced fuel pump, charge me almost a $1000 mind you for a fuel pump. i ask why so expensive they said factory fuel pump, 11/2 months later had problem it starting . had my mechanic check injectors gave tune up then check pressure on fuel pump was very low pressure, he replace it and said it wasnt a factory pump he charge me 420. so beware. read more

Did an excellent job of replacing two catalytic converters on a BMW X5.