I called to ask for a quote on a transmission fluid change, an just like every one, I had questions on the what it was gonna get done, an dude just hung up on me. read more

You normally don't expect the kind of personal, local shop experience I had with a national chain. This was more like dealing with an individual shop rather than a large corporate entity. One day I called to get a status and the manager, John, was off. I left a message and one of John's guys called me on 20 minutes. I had been working with another national chain and never got this kind of response. I plan to switch all my maintenance to AAMCO, Bear DE. 6 stars all the way read more

I have been servicing my Toyota Sienna here for over 3 years now. They have taken excellent care of my vehicle and have been very easy to work with. We, my wife and two dogs and I have gone cross country twice. Bringing it in for service before and after the trips. I have about 83,000 miles on this and expect it to to go another 83,000 miles with care and maintenance with AAMCO. read more

I am writing another review because my previous one has been deleted. I took my minivan to this Aamco because the transmission was shifting roughly. Joe gave me the "we don't know what it is until we break the transmission down and look at it. It could be something small". Then began my month long nightmare with these people. I believe that I was deliberately misled by JOE and by DENNIS his boss. They didn't rebuilt my transmission, they replaced it with a rebuilt transmission from a local trans rebuilding shop. That transmission also failed within a week leaving my family stranded. The bottom line is after multiple run arounds they informed me that the "guaranteed" transmission was only guaranteed if I gave them another $1000 to fix the transmission control module. "If you tow it off of our lot the guarantee is void". I had it towed to a dealer where a Chrysler transmission was put in the car for $1500 less than the dishonest hacks at this place had already charged me. The Chrysler dealer confirmed that there was no problem with the TCM, no burnt wires as DENNIS the dishonest clearly and specifically told me. In addition, their boy JOE told me that the transfer case needed to be serviced "to get all of the gunk out of there". It too failed within 6 months. When I took it to the dealer to get fixed they told me that the transfer case is a factory sealed unit that requires no maintenance and is not to be taken apart. I was deliberately misled twice and it cost me $800 more dollars to have it replaced. The "nice guy" Joe is either a complete idiot or a willing pawn of Lane Carey the owner. Perhaps both. The Dennis guy was dishonest from the beginning. There are many small transmission shops run by reasonably honest people, I strongly recommend that you go anywhere but this location to have yours serviced. read more

John and his team are awesome! Excellent service, Good work and good value! Definitely would return!

Car was leaking oil terribly, they found two separate issues were occurring and they fixed both. Was only without my car for a day and a half. Extremely good prices for the services provided. No more oil leaking making a mess of my driveway. It has been about a week and half now and driven roughly 250 miles. Should anything to else occur to my car (god forbid) I know where I'm taking it back to. read more

0 Stars !!!!! I was charged 150 dollars. My car was there for a week. Nothing was fixed. I got a call to come pick up the car as they were short staffed and they will schedule me back the next week. It's been over 3 weeks now and am still getting the same excuse. I have requested my deposit multiple times and they have declined. Avoid this place at all cost. read more

This facility poorly diagnosed my transmission and quoted me for a transmission rebuild, only to come back with more issues that would require me to get a new engine. They scammed me by not correctly diagnosing the engine, adding on costs, and trying to force me to get the work done with them. When I decided it was in my best interest to not do any of the work, they are trying to bill me more than 50% of the original quote to give my car back as is. Both the local facility and the corporate customer service representative Melanie Brighton were unhelpful, unprofessional, and Melanie was downright rude. I have been forced to seek legal action against this company and have reported them to the BBB. read more

I initially came in for a check engine light. I worked with Joe, who took the time to thoroughly explain all the sensors and codes that were identified by the check. A week later, I came in to get the full diagnostic check of the vehicle. I received a call from Jerry, within 2-3 hours, explaining everything that was wrong. I gave the go ahead and my car was fixed and ready to go at the end of the day! I was also given 2 coupons for future oil changes as part of my service! Their customer service, communication and great explanations were perfect! My check engine light is now off and I was able to pass my emissions and register my vehicle! Thanks Aamco. I would highly recommend their service and would definitely go back! read more

John and his team did me good. They were quick and with a fair price. I have been sending my family's cars to him for some time. They treat you right. read more

This center is clean, and the managers are professional, nice and efficient. Dropped my car off when they opened and it was done by 2 pm. Would definitely recommend. read more

Scammers or incompetent - you decide. Had my vehicle towed to Aamco, Bear DE and they seemed great over the phone. Next day they called and told me I needed a complete transmission overhaul or replacement at $4,100. Among other things - I was told that my "transmission pump was blown." Joe also tried to sell me an Aamco credit card. Thankfully, I trusted my instinct and had my vehicle towed, at additional personal expense, to another repair facility in the area. They filled with transmission fluid, located a leak, and ended up replacing the transmission pan gasket. The vehicle shifts like it's brand new! Obviously my pump isn't blown and I don't need a new transmission OR even an overhaul.... I would stay far away from these guys. read more

I went to 2 other car places to try to get my oil changed and they both told me they had no time for me. I walked into aamco and the customer service manager said that his guys were at lunch but to come back in 30 minutes and they would take care of me. He was friendly and super helpful the whole time! Customer service is so important to me at car places, and these guys earned their stars. Edit: prices are ridiculous. They get the 2nd star because they were so nice. read more

By far the worst experience I've had with an auto repair job. After multiple attempts to fix my transmission (which they attempted to charge me for each time), I tried to take my car to another AAMCO site. Without my notification, they towed my car to their site again and botched the job a fourth time. Ultimately, the other shop was able to attribute it to a failed seal. One attempt at the AAMCO down the road and the problem was fixed. They also falsely advertise that they accept AMEX (which provides a greater deal of protection to the customer). The company is currently rated F by the Better Business Bureau. A downgrade from when I did business with them. (Source: http://www.bbb.org/delaware/business-reviews/transmissions-automobile/aamco-transmissions-in-bear-de-22001821) I cannot recommend more strongly that you avoid this company at all costs. read more

Wow.. Don't do it. Go to ASAP Auto next door. Wish I had looked at reviews first. "F" rating on BBB. Worst experience ever! They take advantage of you and try to "fix" things that aren't broken. Horrible, horrible, horrible. Go next door and be treated like a human being. Not to speak the obvious but always get a second opinion!! Including from other review sites. read more

This place is ridiculous.... quoted me 2200, and 1000 for labor to rebuild the transmission in my 2008 mazda 3. Did a little research, found a used transmission with 73k miles for $850, then $600 for the labor to put it in. I would not recommend this place to anyone with half a brain. Only thing this place is good for is a simple oil change, and beware of even that I could see them messing with your vehicle to create some more work for themselves. read more

Where do I even begin. At first I thought these guys were great and responsive..my car was making a grinding sound that they seemed to have fixed but at the cost of over $1,000 dollars. And then I went to make a right hand turn and it started to make a new clunking sound everytime I turned right. I called them and explained to them the sound and they told me to bring it back and said they would fix it and test drive it before returning it to me again. They said all it needed was for my new parts to be greased and they weren't going to charge me for it...great...until I recieved the vehicle and I knew it was never test driven before handing it over to me because it was making the same sound again. I called them and they bounced me back and forth between John and Jerry one saying the other one was the one who worked with me. Then try to tell me it was making that I had that issue from prior work from another mechanic but the car only made that sound after they had worked on it. After several attempts to call they were literally ghosting me..transferring back between the 2 again, saying they'd call back, actually accidentally called me back because they thought I was another customer and when they realized I was the person who was still having issues in my car after they "fixed" it they said they'd call back in an hour and never called. The car also went back to the original sound it was making again too at times...I finally brought it to another mechanic to take a look at it and basically told me the issue was what I had paid AAMCO over 1000 dollars to fix and they never did and now I'm expected to throw another over a grand to fix what I had paid to get fixed in the first place but either wasn't done or wasn't done correctly and they then ignored me. Oh and most of the positive reviews are because they tell you they will give you a free oil change if you leave them a positive review, so watch out! I was willing to pay and have done what The car needed with no issues in order to have a safe car to drive I since I am also a mom with children and god forbid my car breaks with the kids in the car because of their negligence. read more

Beware! I took my Range Rover there on a Friday to get the oil changed. They told me that they noticed that the engine belt needed to be replaced. They said they would call me back Friday night to give me the repair costs, but they did not call and I was left the entire weekend without my car while they were closed. I had to pay $100 to take a taxi to work. Then on Monday they informed me that the repair cost was $2000 for parts and labor. Because of the high expense, I took my car to the Range Rover dealer to get a second opinion. The dealer informed me that there is nothing wrong with the engine belt and that it does not need replacing. It appears the guy at AAMCO was just trying to cheat me out of $2000. Needless to say I will not be going there anymore. read more

I would give them 4 stars. Service was good. They took the time to explain the repair. There was a problem with the extended warranty of my car, and they were able to fix it. read more

4pm on Thursday July 2nd is a lousy time to be broken down. Traveling from NYC to DC, with a dead car at the rest stop, none of the nearby shops had any interest in helping, except the Team at AAMCO. They picked me up, towed me out, and helped me find a nearby hotel. Early the next morning, I drove away happy with a new OEM equivalent battery and a lot of gratitude. The price was reasonable too. Best rating! read more

$4,000 for a rebuilt transmission, didn't even last a year before it failed, wouldn't stand behind warranty, had to get rid of car. Don't use them. read more

I would give them a negative if I could. They charged me 105 dollars to tell me what was already wrong with my car and I specifically told them what to fix, and they continued with scanning and running checks. Afterwards, they told me they need to run more checks that would cost me well over 250 dollars, for something I already told them what the problem was and to fix it. They refused and said we are doing what our policy states and we have to run these checks, I was held for 3 hours only to have them tell me what my problem was already, in which I told them prior to me Visiting and explaining what I needed. Major rip off and no service at all. Stay away! read more

I have a Jetta that has a shifting problem. I have a diagnostic tool, no codes, so we took to Aamco in New Castle De. BIG MISTAKE, cost $116. for testing that was supposed to tell me the problem, they knew no codes before they started. Anyway after a few hours they call and say no codes, really!, we knew that, now they want $220. for more testing! I thought these guys were pros with transmissions, not the case. We will NEVER use them again, terrible service waste of money, go to Cottman or anyone else but these guys!!! Worst service we ever had and I'm 52 years old!! read more

I only have four words to describe My transmission experience there: Dishonesty= Very upset customer.

I had my car turn off on me one day and had it towed to Pepboys the next day to get it checked out the Pepboys on college square in newark de and they told me that it was my engine timing belt I have a 2008 Pontiac g5 and i thought it was just a oil change that I needed and they told me it wasn't and that they don't work on engines so they recommend me to go to Aamco to get my engine fixed I don't recommend people to go to that Pepboys either they'll give you a hard time as well so I get my car towed to Aamco talking to jerry over the phone and he tells me towing going to be 2 hours wait and as I leave my car from Pepboys I don't see my car so I called jerry and he like oh well I guess the tow just came and got my car and I'm so freaked on top of that he hangs up in my ear so I call him back and he stood me on saying as soon as he get my car they going to recheck my engine with a engine diagnostic costing me 115.95 not knowing if they check it or not and I had my car with them for just a month and already I have to pay them 2365.95 dollars and if I don't I'm not going to get my car back and I haven't seen my car since the day it got towed to Aamco from Pepboys speaking with jerry charging me 50$ daily for Storage saying that I abandoned my car I even tried getting in contact with corporate office with Aamco and they did not help at all I'm still waiting for someone to get back in contact with me and it's just ridiculous I don't think anyone have to put up with these prices and deal with perverts like the guys who work there that gave me a hard time I still don't know where my car is and I don't know what is wrong with my car they did not explain anything to me and the conversation ended to quickly I hope to see my car again I seriously do not recommend anyone to go to them this is my first experience dealing with them and I was lucky enough to get a statement. Please if you need help with your car do not take it to these people they will tell you what you want to know or what you want to hear you'll be lucky if you know anything. read more

On 5/7/2015, we brought our 2008 Pontiac Grand Prix into the AAMCO on Pulaski Highway in Bear De. We were greeted by someone named Pat. We explained to him that we had a power steering fluid leak that we needed repaired. We also told him that we had two codes from the DMV that caused our car to fail inspection. The guy Pat said it would be several hours and instead of waiting he would give me a ride home. After being home a few hours I received a call from Pat.He started telling me all sorts of different things that they found wrong with the car. He told me that the price would be $2,262.04. I told him that this was too much for me. I told him that I would be better off selling the car and using the $2,000 on another car. He then told me that I could try for an AAMCO card. After I was turned down for the AAMCO card he told me to try his friend that has a loan company called Mariner Finance. I called and gave the girl named April my information. This was at 4:53pm and she told me someone would call me the next morning. The next morning I received a call from Pat's friend Cliff. Cliff told me his company could loan me $1,500.I declined the offer. I then called Pat and asked him if it was possible to fix my tie rods, the power steering problem and one of the codes given by the DMV. I told him if I could show the DMV that I fixed one of the codes they would give us an extension to fix the second code. Pat said he could do that. He said that would drop the price to a little over $1,500. When I arrived at AAMCOIPad began to tell me what was fixed. When he mentioned the codes, he mentioned a code that the DMV did not list. At first he tried to tell me that the DMV gave three codes. When I told him that they only gave two, that is when he told me his testing found a third code and that's what they fixed. He told me I never told him to fix the DMV code, even though that was the way to get our extension at the DMV. When I told him I didn't authorize him to fix what he fixed he told me to prove. We both became angry and I said that they didn't care about customer service. I said all they care about is getting the customers money. Pat said "that's right, I got your money, now get the F out of here". He became very belligerent even though I just spent over $1,500 at this location. As we were driving home we noticed that the car is still making the exact same whining noise that it was making when we brought the car in to be fixed. This is the noise that it would make when power steering fluid is needed. It is also still making the clicking noise when the steering wheel is turned. This noise was supposed to be associated with the tie rods. I believe this AAMCO location is taking advantage and cheating their customers. They are very dishonest and are doingwork when not authorized to do so. When I confronted them about this practice their response was prove it. No apology, no culpability and no respect for the customer.I hope something can be done before other customers get the same horrible experience that I had. read more

I would give this place zero stars if I could. I went here once with my Nissan I had some Exhaust issues and my check engine light had been on for quite sometime. I talked to Dennis, whom I'm assuming is the shop manager, he assured me that there would be zero cost for the check engine light and offered a free tow to the shop. Once the car had been there for a few hours he called back to say further exploration would be needed and told me that he would call me again let me know the final cost would be. The next day he calls and tells me it's going to be at least $500 and maybe more depending on what they find. Now I'm an adult, and I have realistic expectations, so I know that the shops are there to make money. However, this guy just wanted to get every last cent out of me that he could. Needless to say we took the car out of there right away, paid for what had already been done, and took it to a reputable mechanic, who ended up charging us a quarter of the price Dennis quoted us just to look at the car further! read more

This place uses deceptive practices to trap the customer. They kept changing the diagnosis for my car and wanted me to pay $5,000 for a transmission. I should have checked with the Better Business Bureau. They have an 'F' rating. Check the BBB website before you even think of going there. Many customer complaints that they did not respond to or resolve. Stay away from them. read more

This place is a joke. Car runs worst now than before. This company is only interested in digging in your pockets and trying to get as much money as possible. If they haven't already broken my car down I would have taken it some place else. You get quoted one price and when you sit down to pay the bill, it's something different. Don't even roll up to their door because they will smoke you. read more

Very clean and professional shop. I was impressed with the lever of service. They always call to keep me informed.

If I could I would rate them a zero. I took my car to them with a minor transmission issue. After running a diagnostic on the tranny I was told that the price would be $1500 just to remove my transmission needless to say I got my car out of there and haven't had an issue since I talked with Mike and I would not trust this man as far as I could throw him. DO NOT GO THERE!!! read more

I recently moved to a new area and needed a place to take my car for major repairs. My experience with Aamco has been great! Joe kept me informed through every step of the process and he worked with me to get affordable financing on a very tight budget. I couldn't ask for a better experience. read more

$1500 more than a local shop, rude and unwilling to work with customer in any way. Nothing more to say, beware. Actually hung up on me, my towing company and corporate Aamco rep as they held my truck hostage (yup, would not accept payment to release my truck) read more