Scheduled online. Weekend call was promptly returned Monday morning and questions. Succinctly answered. Responded Monday to address septic tank pump. Polite employees, efficient services, took time to answer questions, good communication overall. I would definitely recommend them. read more

Aaron's septic tank is a company you can trust. I was so happy to deal business with them for more than decade. Jenny is care, friendly and helpful. Jeremy is very professional, knowledgeable,did an excellent and thorough job! Good price too. Highly recommend them for septic tank service! read more

Called in the morning, tank was emptied by 1 PM same day. Price was right and service was great.

Jeremy was super helpful with our recent septic tank cleaning. He went above and beyond (removed roots) and gave us great suggestions for tank maintenance. We've been only using Aaron's for years and highly recommend them. read more

I didn't know much about septic tanks and recently came to the understanding that the septic tank here hadn't been pumped in probably decades. I found where one of the hatches was and spent a couple days digging it out (not continuously, but I'm a software guy so digging dirt was an unusual and taxing effort for me!). Then I found out there are supposed to be two hatches that need to be exposed for pumping. I had no idea where the second one was and wasn't about to dig it myself now. Called Aaron's as they had been recommended by neighbors and I told him the situation. He said they don't dig them out anymore, but recommended Javier of Castle Plumbing & Rooter to have someone come out to find and dig out other hatch and then schedule the pump out. You can see my review for them also in Yelp. They were able to come out the same day and did a great job. So I was able to call back Aaron that day and was able to schedule a pump out for the next day. They gave me a price range depending on how big and full the tank was, with the expectation that my situation would be basically full since its been so long and a time range of 10am to 11am. I told him I would prefer the later end of the time range. The price range seemed in line with what I've heard from others. Maybe just a touch higher, but not at all unreasonable. The next day the truck arrived just before 11am, The driver/operator was courteous and professional and definitely knew how to maneuver the pretty large truck as were up a bit in the hills with narrow twisty turns roads. And the path to the septic tank required a bit of skill to get to as well. He got down to setting things up and pumping things out. It took him a little over an hour which meant it was pretty full and pretty big, ending up on the high end but not over the of the price range quoted. I was relieved to hear that there was no major disasters from not having it pumped for so long other than he found a lot of "trash" in there. Which must have come from a long time ago. All in all, it ended up being much easier than I expected and really appreciated their professionalism and transparency. read more

Aaron's Septic Tank Service - Tank pumping - Septic Services Near Me

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After they saw the review, someone reached out to me. "I have spoke with the owner again about the lid. He said we would replace it with a redwood lid at no cost. However, he would like the Yelp reviews removed please. Please let me know if you would like to proceed with this and I will work on scheduling the work." Since I had already replaced the lid. They offered to refund but only if I delete my post. I said I would update it with whatever they decide and declined to delete. They did not refund me so the rating is unchanged at 1 star. Very poor service. read more

Aaron's Septic Tank Service - Broken cover - Septic Services Near Me

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Jeremy arrived right on time. Explained everything. Was very efficient, friendly and knowledgeable. Cleaned up and left everything in good shape. No one wants to spend money on septic tank pumping, but sometimes it has to be done and this is the place to call. Have used them for over 20 years. read more

On time and very quick and friendly service. Thank you for being prompt and clean. So many other services cancel last minute or run late. Not Aaron's. read more

I called Aaron's to empty the tank for my sump pump with very little notice. I needed to have it cleared by the afternoon but the company I had booked before did not show up. When I called Aaron's to set up the appointment, he helped work with me to make sure that they would be able to perform the service and set up an appointment as soon as possible. On top of this, he answered all the questions I had not only about the service, but also some other questions I had about my sump pump. The technician showed up early, was incredibly professional, and got the job done quickly and thoroughly. I was very impressed by both the work that was performed and the ease of setting up the appointment. I would highly recommend Aaron's Septic Tank Service. read more

This business gouges you abusively by taking advantage of emergency caused by natural mother. This happened to me a few days ago unfortunately, they charged my tenant thousands of dollars by pumping up a tank with only 1200 gallon capacity, and I'll be the one to pay the bill. Trying to resolve the dispute over the phone, but it ended up ugly as expected. This business, seems related to another business called Able Septic Service. There are brothers and sisters. Watch out, think twice before going to them! Complain was filed against this business with CSLB. Let's see how it goes and I'll update here. read more

I called Aaron's Septic Tank Service, because 2 of my bathrooms have started to gurgle after flushing the toilet, after using an Auger to help with the clog it would happen again in the next couple of days, so I call Mike (the owner) and he listen to what I did and what was happening , during our phone conversation he was able to diagnose my problem easily, and referred me to his Plumber, the next day the plumber came and fix the problem, A big thanks to Mike for his honesty and helping his clients in guiding them in doing the right thing. He even game me an advised on maintaining my system. He did not make any money from me because , I did not need a septic pump service but his good deeds are appreciated. It also goes to show his services are about helping people first. With his experience I would definitely recommend him for your septic needs. read more

Amazing service! Customer service it's fast! Technicians are super professional. I call a lot to get septic tanks cleaned up. Mike always calls me back and schedules us ASAP but always makes sure the service is needed based on the record and any concerns I have. If they don't think it's needed they'll be honest with you and don't just go to charge. Many years doing business with this company and every time the service and efficiency is amazing read more

clearly the best. glen was super helpful. sent a team right away to pump. and f ollowed up with sending a plumber to unclog drain. No hassles. no taking. no extra charges. experienced prompt and hassle free read more

Mike was more helpful and knowledgeable than anyone else I have worked with. He explained how my septic system works and what I needed and did not try to up sell me or gouge me for tons of money. He helped isolate my problem quickly and inspired confidence If you make one call, make sure it is to Aaron's septic, you will not regret it! read more

Aug 2 2018. My mother had the owner on speaker phone (because she's hard of hearing) so this makes two (2) of us listening. The truck showed up right on time. However he informed me that I.... did not have the lid to the septic tank exposed. He informed me that it was two feet down, they charge for this and he does not dig. WTF?? This is contradicting. Was he going to charge me for digging it?? So since HE doesn't dig (or will not). He gave me a BILL for $275 for coming to the house. I said I overheard the conversation and nothing was said about the lid needing dug UP. His price was ballparked @ 30 yrs never cleaned estimated $900+. 15-10 years $500. Nothing was said about if you don't have it dug up we will charge you for doing nothing but driving around town. I guess it their way of filling the truck up with gas. read more

We needed our septic tank pumped and Aarons really came through. In fact Mike, the owner, helped me understand my system and helped point me in the right direction to resolve the underlying 2 problems that a national company with a fun jingle had no clue on resolving. A little background: we moved into our house about 6 years ago and used that national company to inspect and pump our system, the problem was, as it turns out, all they did was check and pump out our pumping station, not the actual septic tank (we have a pump up system to the leachfield). Mike walked me through the function of the system, the various parts of the system and helped connect me to a competent septic repair service and together Aarons and Castle worked to fix my system and pump my actual septic tank. So glad I found Aarons! read more

Aaron's Septic Tank Service pumped the septic tanks at our home last week and did a great job. Mike patiently explained that our septic system has two compartments, each with an access opening. After years of living here we thought we only had one compartment (which had been pumped years ago by another company without mentioning the second one!). We used his recommendation of a crew who located and dug out the other tank access, and they were great as well. The technician who did the septic tank pumping was thorough, efficient, and polite. We learned about maintenance of our septic system from Mike and his technician. We highly recommend them! Additionally, everyone took COVID-19 safety measures, which we appreciated. read more

Aaron's was great. Responsive, easy to schedule, reliable. After chasing around a couple other companies, I eventually found Aaron's and they were great. Came out and did an outflow assessment for me. I echo another customer's experience that they aren't trying to up-sell you. I told them I already knew my tank was cracked, so they said, ok, no worries we don't need to inspect it then, we can just do an outflow assessment. Ryan was great, super knowledgable and answered all our questions. Mike even went to the trouble of contacting another company that we would need to do the eventual repairs (install new tank), so we were well set up for the next steps. Really appreciate their top quality work and professionalism. read more

Aaron's Septic came highly recommend by professionals. They did not disappoint. Ryan, who serviced our inspetion, had a difficult morning prior to our appointment. He let me know that he was going to be late and showed up when he said he would. He worked quickly and effeciently and was done in record time. There was a mix up in payment protocal and he was very communicative in regards to next steps. Ryan, thank you for your hard work and being a great representative of the company. read more

I spoke with Mike about my system and he diagnosed over the phone and told me about his insights w/o charging me for no good reason. Definitely keeping him on my contact list because he is the real deal. You just got a customer for life. read more

Wow Mike Simon - an exceptional person communicator, conscientious and transparent - except when it came to doing a standard inspection in writing. We had an issue with a house we were considering buying that had a septic system. It was fairly easy to have it pumped after the 2 tanks were open not as smelly as I thought - enzymes work. The sellers did not know they had a 2nd tank and there was a side walk over it that had to be cut away - what a process. So the sellers had lived in the house 20-30 years and had not had it pumped it seemed! The neighbor said they had back hoes in the back yard - which might indicate they had leach field redone. Suggestion: have a standard form for inspections that includes standard info such as how long leach fields last (0-25 years depending on maintenance of the tank), tanks last sometimes 100 years, many cities require conversion rather than repair, and what usual MAINTENANCE is (pump q 2 years and biotic treatments monthly). The form they gave us said everything was in order when Mike was verbally warning us of the risk of failure (& potentially $25,000 is miserable repairs). Meanwhile this form could have been used by the sellers to pass off the issues to another unsuspecting buyer who would have bid against us for the home - which of course would be unfair to any potential buyer, or us - considering most people don't even know what spetic tanks and leach fields are. As far as TESTING - they did a 2 hour one but the 2 day one is better - this is running a garden hose into the tanks to look for over fill or back ups. There may be other plumber text books one but I did not go that far in my research - plumbers must have text books yes? This is far as I could get info for on the net and I spent a couple hours as I was concerned. Otherwise they did a great job - just need to change disclosures to be more like a standard house inspector's. read more

Called the main number on a Saturday, got a prompt call back, good advice to start digging to save bucks. Driver was smart about our Driveway of Doom, he got the job done, gave us the referral to further eval on the leach field issue and took a nice chunk off for me busting my butt digging up the accesses. All around good experience, would use them again. Dude's know their sh&t! read more

I always call Aarons when we have any issues with our septic or needed a pump out~ fast, professional and friendly. Mike is always on the spot and ready to help you right away with anything you need, especially during emergencies! read more

This was our first time getting the septic tank pumped. We have a complex system: a septic tank plus pump tank, and a grey water tank, both pumping to an uphill leachfield. Mike was super helpful explaining what needed to be done. Then there was a slight delay because of the weather. Mike called to let us know the truck would be a bit late, and the driver called to keep us updated, all for a one-hour delay. Awesome attention to the schedule. Ryan arrived and pumped out the septic tank and the two pump tanks. While he worked, he explained what we were seeing and suggested what might be happening (hint: pumps don't run during power outages). When he left, all the tank lids were back where they had been when he arrived. Overall very happy to have found a reliable, knowledgeable vendor that takes great care of their customers. Aaron's is our new our septic tank pumping vendor. read more

These guys are great. Ryan came out and pumped our very small tank in less than 10 minutes. He also referred us to a local contractor who is able to repair/replace our damaged leach field. So happy to have found them and will definitely use again! read more

Aaron's team came and emptied my septic tank efficiently and without any issue. Happy to recommend them as a good company to use.

Needed a septic tank located and serviced for a home sale that was closing escrow in a few days. Called Aaron's Septic Tank Service, left a message and Mike returned my call almost immediately. He arrived at the job site as promised, did his work, charged a fair price and I couldn't be more pleased. This is a terrific company and I will call again when I need their service. read more

YOU'RE THE BEST, MIKE!!!! We're new to a home with a septic tank and Mike was able to walk me through everything I need to know about our system/set up. We thought we had an issue, that other companies were estimating about $1,500 to "fix", and Mike was able to walk me through a couple simple steps and we're good to go. Thank you again, Mike!!! read more

Professional, and courteous, and very responsive, but cost was never mentioned before the service was done, once finished, I was shocked on the price, $495.00 for less then an hours work, when the average is under $400. Then he further explained, that he gave me a deal and wanted to charge me $577.00, For example, as a standard he indicated that he charges 5% to cover credit card fees, now I think that is also high, but could be wrong on this. Oh well, lessen learned, not again. Update, I will have to remove professional and courteous, based the threatening emails I have received. Be aware. read more

Aaron's provides great service. Mike calls back really quickly, takes the time to understand your problem, and schedules service as efficiently as possible. Because of the holiday, I had to go on the schedule 2 days out - but Mike called back in the afternoon and said he had made changes and now he could have someone out in an hour. Same day service! Ryan expertly drove the truck down our steep driveway, pumped really efficiently, and hosed and cleaned up when he was done. After 17 years in the business he had good ideas about what may have caused my problem. I would highly recommend them. On the cost . . .last time I used another company and they quoted me a much lower price, but then there were "extra" charges just for moving the hose around the tank, etc. Mike tells you all the charges upfront. read more

As much as I hate having my septic tank pumped,( smell, inconvience, and cost) Aaron's does make it an easy painless process. We have used them in the past, and we needed them again today. It was not an emergency, our kitchen sink was " gluging" every time we flushed or took a shower so we knew it was time. Spoke to Mike on the phone, and we set the appointment for today betwwen 8:30 and 10:00 am. Being in rural San Mateo county(La Honda), we are used to all services either being late or a no show. Aaron's however arrived right at 9:00, and out by 9:45! The driver was great, did his job(yuck!) and had a friendly attitude. I recommend Aaron's septic tank service, but heads up, they do NOT accept credit cards, only cash or check. read more

After some 30 plus years, I started wondering if I was ever going to have to pump my 1200 gallon tank! A 6 inch deep puddle in the sunken downstairs shower recently said "now it's time!" Aaron's general manager explained in great detail the issues of letting it go for so long and quoted a price range depending on the difficulties that might be encountered. (A very reasonable price compared to what it would have cost if I had had it pumped every five years.) I had uncovered both lids, but it was still a 2 1/2 hour very difficult pumping job. The final bill was on the low end of his estimate. Both the GM (Mike, I believe was his name) and the serviceman were very informative, friendly, and positive. Frankly, I could not have asked for a better team to do such a "thankless" job. PS: They replaced the lids, and even offered to cover up the tank, which I said I would do. read more

We've used Aaron's for septic tank maintenance since purchasing our home back in 1996. Mike and his crew are courteous, professional and knowledgeable and they've always charged us a fair price. Upon placing a call for service, Mike will call back promptly and take the time to understand the need, explain the service and provide referrals for work Aaron's does not do. We've used those referrals for related work and have never been disappointed in the quality of the work done by Aaron's or the referrals. Once scheduled, the Technician has arrived promptly and "taken care of business" without any hitches. In short, I highly recommend Aaron's for septic service. read more

Excellent response and service from both Mike on the phone and Ryan who came out. Showed up on time and finished with an hour. This is the second time we have used their service, and we'll definitely be using them again next time. read more

I am dismayed by the very poor customer service that I recently received from Aaron's Septic. They are familiar with our area, as they have come to our place to pump the tank before. Nevertheless, the driver gouged our driveway without an apology. Further, he left the lids to the tank open after realizing that his pump was broken. Upon speaking to the owner Mike (I was willing to reschedule with a better driver), I was appalled that, rather than apologize for the driveway damage and environmentally poor behaviour to leave the tank open, he defended the worker/driver. I was told that I am too picky and to call another company. I tried to reason with Mike, understanding that we can all be stressed. But, he still did not want my business. Indeed, I am not giving him my business. I am receiving MUCH better customer service from another company. I urge you to do the same and NOT use Aaron's, so that you do not waste your valuable time, energy and emotions. read more

This is a first. I called the office and got a nice woman who said Mike would call us within a few minutes from an "unavailable number." A few hours later I called again and was told that Mike did try to call us, but our phone doesn't accept calls from blocked numbers. I didn't know that, and certainly don't know how to fix it on the spot. Since it was fairly urgent I asked if I could just schedule, and was told no, it had to be through Mike. I asked if he could call from the office or any other phone, since our cell phones don't work at the house. Nope, he won't use another phone and won't give his number out. So basically, we cannot work with this company because of a phone glitch. I tried him first because I had heard good things, which is why I gave two stars. Don't want to ruin his reputation, just explaining that if you have a certain phone service you won't find help here. I guess the good news is here is a small business that clearly doesn't need the work. read more

Rudest answering service I have ever had to deal with. Dumbest business owner I have encountered. I needed a septic report for the sale of my house. I gave clear directions to the owner that the home and address belonging to the septic system was #988, which is what the report needed to reflect, however the septic tank and its easy to access driveway was located on the easement at address #977. The report still wound up with the wrong address on it, which my realtor could not use. When I asked for a corrected report, the owner started calling me a lier and threatened to hand up on me, saying I am trying to falsify reports, refused to give me a new report, wanted to charge me a fee to come back out even though it was his company's error, and began calling me back multiple times yelling. Finally my husband called and spoke to him, at which time the chauvinistic pea brained owner told my husband I was a B#@!*. read more

These guys were prompt to reply, prompt to show up, and did a great job at cleaning out our septic tank. On top of that they were courteous, explained how my system works and help me out with switching over the leach fields. Five Stars! read more

Excellent work. Knowledgeable folks, I would definitely use them again. Added benefit... they reminded my setup even though they last came here ~4 years ago. read more

Long time customer and I've always had very good courteous service. I had some problems due to some stuff I did myself recently. When they were here they helped me fix the problem, all I has to do was ask. I never got charged for the extra work. Great job!!! read more