In the process of having a whole house generator installed by this company. Worse installation transaction I've ever experienced- from the subcontractor breaking my landscape lights, and sprinkler system, to abacus trying to pawn off responsibility for it all. Think twice before using them for a generator install. I had two ac units installed by them all without issue or bad service. But this present experience will make me think twice before using them again. Beware ... read more

My wife called Abacus for a leak under the bathroom sink when I got home the guy done changed the water line coming from the faucet to the cutoff valve on the wall. this part cost at the most $10 or more.This was during Christmas and the guy charged around $350 dollars. I told him this was a rip off. I told him to tell his boss Merry Christmas. never will use Abacus ever again. read more

Spent $13k on a 2 stage system, entire 1st week the system was running 6+° higher than set temp, a week later they sent a guy that's been with them 3 days by himself, he found out the fan speed was set way too high. I explained the condenser was much louder than it should be, he put a soft start on it. Still having issues they had to come replace the condenser a week and half later. I lost several shifts at work, health issues with the heat, aggravation and lost time and all they are wanting to offer for compensation is a few extra years of maintenance and some filters?!! I feel Abacus can do better read more

AC issues. Bait and switch on the service fee. Rep I called said the tech would discuss fee with me on arrival. 1 hr before arrival received text stating fee is $199. Repairman looked at panel and AC, Maybe 10 minutes. Quoted me $8600 to replace. Said all looked good but not sure what was causing issue. Just replace entire panel for $8600. What a good business model. Pay a high service fee and if the $8600 scares u away well they received $199. Read reviews on Yelp. Same scam. High service fee, quick review and high quote to fix. Asked for a detailed diagnostic report to justify $8600 and did not get a reply. read more

Dude was already trying to sale me a whole A/C system, before even going in the attic to see what was wrong with the one I had. And didn't even hook up the gauge set to check the health of the system. Definitely won't be using these guys again. Definitely doesn't have the customers best interest. read more

My parents are elderly and Abacus charged them $ 1500.00 for a new toilet!! OUTRAGEOUS!!! should be ashamed of themselves for doing this to elders on a fixed income!! read more

I paid $89 for the BAM service a month ago and booked an appointment for a month out because they were really backed up. I knew ahead of time that refrigerant was low and wanted fill up before the heat came. They came out and performed a diagnostic and told me what I already know except and let me know that my capacitor was not running at 100%. He also stated that MAYBE the dry filter (the blue cylinder shaped thing by the outdoor unit) is blocked and it would cost about $4k to replace. The technician could not refill refrigerant because his scales were broken. When asked if he could come tomorrow, he messaged his dispatch and it was a no and it would be another week out. He also stated that the capacitor replacement was $428 which is just way out there for a $20 part and 10min labor. I went ahead and was able to have someone local come out the same day and had my refrigerant refilled and capacitor replaced for $450. He also said the dry filter was fine. In summary, I feel that Abacus are more for the corporate business' side than residential since prices are so unrealisticaly high. I would say they are good for diagnostics since they have more tools at their disposal than smaller companies. At most I would have them do annual diagnostics with supervision and leave service to someone else. read more

The request for service happened on the same day that I called. I was amazed at courtesy and professionalism of the electricians. The work was completed the following day and the cost for value was good. Thank you for your courteous fast service. read more

They called me at 8 am saying the technician was on their way...no one showed up. I called them at 2 pm and they said the technician would be at our house next and still no one showed up. Finally called me at 4 pm saying they won't be coming after we waited the entire day for them. Very poor service. read more

Aaron was very nice and professional, work we discussed and decided to go forward with was completed. The cost seemed a little high; however, under the circumstances it needed to be addressed. read more

I just got stood up for yet another Wi-Fi Hub & Sensor installation appointment. This feature is the main reason why I was sold on signing up for their VIP plan this year. My first no show appointment was on Tuesday, July 1st. Aside from the auto email letting me know the appointment was coming up, I received no call, no acknowledgment, and no apology when I called to reschedule for today, Monday, July 14th. Today I received 3 separate confirmation texts and calls that a technician was on the way, only for no one to ever show up each time. Each dispatcher I spoke to said you've been reassigned but "someone is on the way". Why promote a service you are unable/unwilling to provide? For what it is worth, I am not a frequent online reviewer at all but this experience has been so maddening that I truly feel compelled to do so this time around to give others a heads up on how Abacus runs their business here in Austin. read more

Do not accept any quote abacus gives you at face value. Normally I don't know what things are worth, but when your parents are electrical engineers, asking $6000 to run a single circuit doesn't pass the smell test. Got it done for $1500 from another company that did a wonderful job. I complained to Abacus about their abusive, borderline insane pricing and they didn't care. read more

We called Abacus to help us deal with a plumbing problem this week (which they'd already told us might develop). The technician went out of his way to get the new toilet we needed -- found the parts to install it -- and by the end of the day, the whole job was done. We've used Abacus for years because they're dependable, their employees are knowledgeable, and we feel confident in their work -- whether it's plumbing or electrical. Their techs often provide coupons to use in payment, and we think their work is worth the price. read more

Houston friends, do NOT use Abacus Plumbing, Air Conditioning & Electrical. Here's my experience: A couple of months ago I called Abacus Electric and was given an appointment a few days away. I was given a four hour window. The day of my appointment I waited until my appointment window had passed. So I called for an update. Somehow, Abacus lost my appointment and did not have it scheduled. After being on hold and given the runaround, they were able to get a technician out since it was their mistake. I was impressed with this so I had them do a home inspection of my electrical system the following day. I bought a several thousand dollar upgrade to my electrical system. A couple of months later, I needed warranty work done. I called and made an appointment. I mentioned that I wanted the same technician to perform the warranty work when I made the appointment. I even called him by name during the request. They told me it would be a couple of days before he could make it out. The day of my appointment, I called their Houston number and spoke to a manager that confirmed my appointment and that my technician that I requested would be there at the appointment time. They said he would be at my residence between 12-4. At 4:30, I called and was told that my technician was in League City on another job and that I needed to reschedule for tomorrow. Keep in mind, I had to call them after the appointment time had passed. No phone call from them. Steer clear of this company. That's twice they've screwed up my appointment's. Steer clear of this company. Horrible at making and keeping appointments. I wish I had not spent the money I did with them because of their customer service and not keeping appointments. read more

here's my story, Abacus came out and gave me a bid on some easy electrical work. the rep got the cost from the main office. then when I mentioned I had a coupon from previous work, the office manager told the rep to tell me they couldnt do the project unless I replaced ALL the lights on the circuit..What? pathetic company not reputable or worthy of my business. they hook you by coming out to bid no charge, ha ha too smart for that.... read more

AWFUL COMPANY! We are Senior Citizens living off SS checks. Called Abacus for problem with garbage disposal. The problem was a $20 part. The final bill was for $362.61!!!! If this was an honorable and reputable company this is what the technician should have done: Charge for the visit to evaluate the problem ; THEN he should have said sir it is a $20 part, you can find a friend or you can do it yourself. This repair is more expensive than the price of the garbage disposal!! NEVER USE THIS COMPANY !! They advertise themselves as " offering reliability, professionalism, and integrity in their plumbing ..." INTEGRITY JUDGE FOR YOURSELVES. read more

I called Abacus to reconnect my wired smoke detectors' 3 wires to make sure it works again properly. 15 minute job. The tech was great but he said he would have to charge me $199 for a diagnostic fee. I went ahead since it was 6:45 pm. It's not his choice but the company. I thought about it later and wondered why $199? I had the smoke detector and only needed its 3 wires reconnected. A 15 minute job cost me $199? i told the company it was only a reconnection upfront. Ridiculous. read more

Had a breaker go out that caused us to lose power in the living room. Called Abacus to see how much it costs to replace the breaker ...The electrician said that our two breaker panels need to be completely redone because it wasn't wired correctly by the builder, and our house will catch fire if we just replace that bad breaker that went out! He refused to only change the bad breaker out, saying he would be held liable if our house caught fire. He quoted us $20K to redo the breaker panels! And left us without power to our living room, but not without charging us $200 for a "diagnostic fee". I called another electrician immediately for a second opinion. He verified that Abacus was not telling us the truth and he fixed the problem without hesitation. After the stress that Abacus has caused me today, and no less charging me for it as a "diagnostic fee" I will be filing reports on them with various entities for fraudulent business practices. They need to be held accountable... read more

Abacus - Quote - Plumbing Near Me - Houston, Texas

I called them to. Heck on my HVAC system. I had explained I have one unit with 2 zones and one of the zone is working fine but the other is not. They were quick to take all the information and gave the appointment. I asked is there any charge, I was told no charge to come out. Here I where they get you. They said no charge to come out, once technician was here he said there will be $199 diagnostic charge. This is unethical. I did not ask him to come and look at my home. I had called them for a specific problem. Buyer be aware. read more

These scammers gave us a 20k quote on fix that 2 other plumbing companies agreed to do for $600. They completely misdiagnosed the problem and tried to completely gouge us on the price. Never again! Stay away! read more

I strongly do not recommend Abacus. I contacted Abacus on Friday 10/27/2023 because my hot water was not working. A tech by the name of Thomas Howell came out and informed us that our tankless water heater needed to be repaired. He explained they did not have the parts available and informed that they could place an order for the parts and he would return to install them on Tuesday 10/31/2023 which we agreed and paid in full $694.61 for this repair. Thomas returned on Tuesday timely with the parts it took him about two hours to complete the repair. Once he was finished the hot water was working I thanked him and wished him well. Less than 6 hours later the hot water stopped working. It was after business hours so we sent an email explaining the situation which we still have not received a response. Today 11/1/2023 I called and explain that my hot water was not working. I was told they would send someone out between 8-12 to take a look. Rickey Belt arrived timely and took about two hours when he informed me that our water heater was actually damaged beyond repair and we needed a new one. He then said he would call a manager to explain the situation to see what they could do to further assist us. He came back and informed that our options were to pay them 6k for a new water heater or they would offer a partial refund for the failed repair which we didn't need from the start because again the water heater is damaged beyond repair. I explained to him we would like a full refund a partial refund is absolutely unacceptable. He said he completely understood and apologized and said we would receive a call from a manager today. I never received a call. I called them around 4:17 PM. I was told by a very nice women in customer service named Jenn that management was gone for the day. She apologized and informed she would ensure I received a call tomorrow by noon. I am still without hot water. I do not recommend this company I would have given 0 stars if I could. I understand that as humans we make mistakes both individual that came out were polite and professional. Although Thomas did not diagnose the issue properly, my frustration is not with him because again he's human. My issue is with how management is handling a mistake made by an employee at Abacus. All we are asking for is a full refund nothing more nothing less. If I cannot trust you do a job that I paid $694 for, why on earth would I give you 6k. I missed work twice to stay home for this repair yet I still do not have hot water. We have a small child and this is very frustrating. Had we been told on Friday that we needed a new water heater we would have just paid for one. I will share my experience with my neighbors, family, friends and clients. I will not stop sharing my story until I receive a full refund! read more

They scheduled me and then canceled after the end of business hours. I'm now screwed because I have to leave town to care for ill relatives. These people don't deserve to be in business. read more

I've dealt with Abacus plumbing with decent but expensive results. I contacted their electrical business and it was a different story. I made 4 appointments for just an estimate. 3 of the appointments were canceled and rescheduled. So I waited for them to arrive on the 4th appointment and I never heard from them. It was late in the day 04:30pm so I called to cancel the 4th and last appointment. Their electrical side must be a company paying to use their name. read more

A tech came out and told me I needed to replace my entire unit. I called another company for a second opinion and within 10 minutes of the second guy's arrival he had my unit running. I thought a reputable company like this was legit. I guess not. read more

I had a kitchen faucet seized up and needed a pro to remove and replace it. The company came out on short notice and finished the work, but the faucet was leaking immediately after they left. I was charged too much for the work, and then the company would not repair the leak that was not there until their crew worked on it. Once I fixed the leak myself it was clear the plumber loosened my shutoff valve because the water line to faucet was too tight. He should have done the job right, and the technician that came back out to my house should have recognized the poor quality of work. Instead the technician tried to blame the problem on shutting the water off, and refused to fix the leak. I don't recommend this company unless you are extremely desperate for service on short notice. read more

Totally took advantage of the Covid-19 pandemic. I wonder if each of their plumbers set the rate based on what he thinks you can pay. I had a 15' repair of a pipe (pinhole leak). They charged over $700. Then said I had a bad valve in water heater (4 years old) and charged over $400 to replace that. Learned later it was a $20 part and 5 minute job. Garbage disposal quote over $400- All other quotes were around $100. Got them to come down on that a little. Plumber later admitted he works on commission and business was down 85% due to pandemic. I had other plumbing needs but decided to cut my losses. Fancy trucks, tv advertising = super high prices. I think I will report them to Attorney General. Could have had my long term loyalty but they blew it! read more

What a joke. Had a leak and a member of the Abacus priority club. Asked for plumber and all they wanted to upsell to premium club. After describing need they sent plumber. Upon arrival it was obvious the plumber was not physically able to do repair. He was here to evaluate my water heater and discuss pipe replacement for whole house. Total upsell. Nothing to fix my leak. Total bait and switch. read more

I had called Abacus to have a routine HVAC checkup and there was a minor leak in my attack. The tech did his review and stated I need a new system. I asked what the cost was and he told me "$31,500". I'm 62 and had never paid more than $10,000 for a new system. He gave me a lot of reasons that didn't make sense and I told him to email the quote and leave. I then called Abacus to complain and got a manager. He stood by his tech. He said if you want the best service it's going to cost. I then called to speak to the owner as a friend of mine is his friend. I called and and a woman who was very nice and took all my info and stated the owner would get back to me but never did These people will rob you blind if you let them. I had someone else come in and they fixed my problem for $250. Slightly different than $31,500 read more

I went to Home Depot in Humble TX. on Monday 8/21/2023. I was the to look for a Mini Split Air Conditioner. A young lady was right there at the front door as I walked in and asked me if I was there for A/C services. I said yes and she took my info and put it in her phone, and said that someone would get in touch with me within the next 4 hrs. well the 4 hours went by and nothing. So I called the number in the text/email that I received. It went to Abacus. I was told that a manager would be calling me. That didn't happen. on Monday. Called Abacus on Tuesday to see what was going on. Was told the manager was going to call me sometime Tuesday. Called Tuesday night at 6:45 to see if the manager was still going to call and found out he when home at 5 pm. Then received an Email that I had an in person appointment on Wednesday between 9 & 6 pm. So I called Abacus this AM and let them know that I work until 5 pm, the person I talked to said she would let him know. Well 6 pm came and went and the manager was a no show. I called at 5:45 and was told I was still on the schedule for today. I called back again at 6:30 and asked for dispatch and no one answered. I call HomeDepot and was told that the person I talked to on Monday was a representative of Abacus. Very disappointingly with Abacus! read more

Beware! Signed up annual maintenance contract for HVAC equipment. Technician came over, said he had to shut down all Furnaces due to severe Carbon Monoxide leaks. Quoted $16,000 in urgent repairs or lives would be in danger. Got 2nd opinion...$200 part was needing replacement. Bought carbon monoxide detector..ZERO issues here. SCAM artists..do NOT let Abacus in your home for 'maintenance' work. They will use this time to find (or cause) problems that don't exist, then attempt to scare you into paying $$$$$$ for 100% unnecessary repairs. Now I know how they afford heavy TV advertising.. read more

Hidden costs. Crazy expensive and took over a month from start to finish to get the job done. Service requested ended up with two invoices over 5k. The repairman was nice and professional but handed things off. I only do the plumbing you need an electrician for that part of the work. So each part of the job required another worker from Abacus. I wouldn't recommend this company. read more

This is one of those times I wish I had looked at the yelp reviews before calling Abacus. I would avoid them at all costs as they are scam / ripoff artists. Be aware they were promoted in the "Consumer Business Review" that is mailed each quarter or so to my house. Now that I know the "Consumer Business Review" magazine promotes scam artists, I will avoid any vendor listed in that publication. I called Abacus for two things to be repaired, spent a lot of time on the phone explaining the problem - dripping bathtub needed a new cartridge and a sink that needed an adjustment - gave them the brand name, etc. We scheduled an appointment on a Wednesday and the only time window they would give me was between 9:00 a.m. and 6:00 p.m. Wednesday morning around 9:30, a lady from Abacus called and said the technician was on his way - it somehow took hours to get here as he didn't arrive until 3:00 p.m. He was very courteous, looked at the issue and took a lot of pictures with his tablet. He told me he would be unable to do the work today and it would take at least two more trips - one person to come fix the bathtub leak and another for the sink. That was very disappointing as I had already taken off the day for work to meet him as well as specifically explained the issues needing repair when I setup the appointment (brand name, etc.). He needed a few moments to work up an estimate - if I joined their "plumbing club" I could save $376 on the repair (that's about how much I thought the job was worth). When I asked how much the estimate was, I was told I could have it repaired for the low price of $1,674 if I joined their plumbing club. Needless to say, I asked him to leave. I called another plumber and had both issues fixed for $322. Like I said, I wish I had looked on Yelp prior to calling them and wasting a day as this seems to be their standard operating procedure. read more

I cancelled all services with them! I have had to worst experience with them dealing with my HVAC. Spoke with multiple different workers and received multiple different answers. The manager I spoke with took no accountability for the companies mistakes. We live in a 4 story home with AC on roof. Our tech and the installation manager blamed each other for why a crane was not scheduled. We have to paid for years as a member of their plumbing annual maintenance. I called to cancel that as well. We will never use them again! read more

Utterly and completely worthless! Don't fall for the warranty scam. They offer a warranty that is useless and keep sending technicians who don't have a clue. I got their system installed five years ago and have been having issues with cooling. They changed the entire ductwork and after spending over 50k having issue!!! Find someone else read more

I can only provide review on customer service as no scope of work was accomplished. Like everyone we are upgrading to a smart thermostat and our old unit has no C wire to the thermostat, requested service for install from front office. They state technician will come "sometime" the next day to evaluate and provide quote for service and perform work same day if approved. Though it's annoying to get a ridiculous window of 9a-6p arrival time, I say that's fine because i was flexible today. I get a call from technician who is 45 min out. He thinks I want to buy a new thermostat? I said no sir we need a C wire. He quotes the most ungodly amount $1,492 (!!!!) to install a C wire over the phone. I told him that can't be right why don't you just come and see what we're asking for. Technician proceeds to say he will come but we must now agree to a $99 consultation fee. What a waste of time and rip off!!! I told him we would be do business elsewhere. In summary, the front office failed to provide information to technician, and likely failed to disclose to me this obligatory consultation fee. The technician and/or the company is trying to rip off customers. And they don't care if they waste your time. Imagine taking a full day off of work to meet their "window" only to get quoted an unreasonable price. And fwiw, I was able to successfully get quotes in the $300s for the work from two other local HVAC companies. read more

Joe Castillo with Abacus HVAC was incredibly professional, polite, and willing to work with me on pricing. He performed an excellent job on the service, and I'd highly recommend him to anyone who has the pleasure of doing business with him. Abacus should be proud to have him as a service representative. read more

We recently bought an electric vehicle so I called Abacus Electrical to give us a price on putting at 220v plug in our garage. 1st of all, they charged me $99 just for the right to come out and try to earn my business. I should have known better then. Then, the technician quoted me just under 10k. This is simply for installing a 220 plug in a garage. When I told him I had been looking online and saw prices ranging from 1k-3k, he told me the internet was outdated and those were prices from a few years ago. I told him, there was NO WAY I was going to pay that much for a plug and he continued to argue with me telling me google was giving me "outdated information." I called another company in the area and am getting the same job done (by a master electrician) for $2500. I will definitely not be calling Abacus for ANYTHING in the future. read more

Completely unreliable. I have an urgent electrical problem. After waiting all week for my appointment, they called at the last minute to cancel and offered me a new appointment in 2 WEEKS. read more

I had seen their vans in my area and decided to give them a call since they are a company name I recognized. Had them come out to do an AC pre-Summer maintenance check and was shown that my system plenum and ducts/vents had significant mold growth (thanks humid Houston). They provided photo evidence and some was visible in the vent, so I knew it needed to be fixed. Their quote was pretty steep in my opinion, but I don't really know what things cost and didn't want to call someone else out for a second quote. I was told it would be an all-day job and on the day of scheduled service, it was noon and I still hadn't heard when the crew would come out. I called dispatch and they said their truck had a dead battery - fine, but would have been nice to know because now they would be working in my house well past working hours and into dinner time. The crew did finally arrive and it took about 6hrs to complete the work, which I think they did a good job on. However, lots of debris cleanup was needed on my part, so add on another 1hr plus of cleanup on my end. Overall, the job got done to my satisfaction, but I do think I overpaid for it...that is on me, but not a company I will rush to call back for service again. read more

Okay, so the work that they did was fine, but it was a bit expensive for what it was (straightforward shower cartridge replacement). There also seemed to be a communication breakdown between the two plumbers: one came Wednesday and identified the part that they needed, a different one on Friday arrived without the part and had to come back later with it. The thing that was a little bit annoying was that the second plumber was insistent after finishing the job that I had a persistent drip from the faucet. It seemed to be a steady stream drip when it was shown to me... the fix for this new problem was quoted at $2,600! I held off on committing to any new repairs, only to find the drip completely gone after the first use. Just know they are going to try to upsell you. Research the repair you'll need to have done beforehand and be a smart consumer. read more