I have been a customer of this company for several years. In the last year or two I have had problems with one of my air conditioner units. ABM has serviced the defective unit by filling it with freon each time they came, never a repair. Finally I was informed by Ward, their service manager, that I would need to either fix or replace the entire unit. I was quoted three levels of service and/or repair, starting from the first a repair for over $4,000.00, which I was told probably wouldn't work anyway, to the last one which required a full replacement of the entire system.
Their prices for the work were off the charts and when I asked if there was some way of lowering the price, I received an insulting email from Ward in essence telling me to "get a window air conditioner!"
As a service customer of theirs under contract, I was dismayed, insulted, taken aback and found his replay rude and unprofessional. I immediately canceled my contract with them, have requested a refund of the balance of the contract since it ran for another three months and told them exactly why I was canceling. They couldn't have cared less.
I would not recommend this company to anyone since when push comes to shove, they don't care about their customers, only about how much they can make going forward. I have had the work already performed and a totally new system installed for half of their lowest quote, which for ABM was going to cover just a repair, not a replacement. They have gotten too big for "their britches"!!! Sad! read more