Emerson B.

I've never had a problem with my lawn before using Arbor-Nomics. My grass has always been green, healthy, and full, and I even have photos from previous years to prove it. I met one of their technicians and figured it couldn't hurt to see if they could make it look even better. That turned out to be a huge mistake. They destroyed my lawn and management could'nt care less about it. This year, after their treatments, my yard is roughly 50% dead and now full of weeds -- despite paying for a fertilizing and weed-control treatment specifically intended to prevent exactly that. The results were the complete opposite of what was promised. I gave Arbor-Nomics every opportunity to make this right. It took over a month for anyone in management to seriously respond to my concerns. During that time, I had to call six separate times just to get someone to follow up. I also replied to customer service emails that took nearly two weeks to receive responses to. To be fair, everyone I spoke to directly on the phone was polite and professional. Only a manger tried to explain away the issue without even seeing my yard. The issue is clearly with management and lack of accountability. Every employee said they would "pass the message up," but apparently no one in leadership cared enough to call me back in a reasonable timeframe. When they finally did respond, instead of taking responsibility, they simply sprayed for weeds again and suggested I "might have soil issues." Interesting, considering I've never had soil issues before, none of my neighbors have soil issues, and the only lawn on the street struggling this badly is the one Arbor-Nomics treated. At the end of the day, I paid them to improve my lawn and instead ended up with a dead, weed-filled yard and weeks of frustration trying to get someone to care. I rarely leave negative reviews, but people deserve to know what they may be signing up for. Please do your research and think carefully before trusting this company with your lawn.

We've been Arbor-Nomics customers for 6 years, and the decline in both results and customer service has been unbelievable. Years ago, they were actually great. They were proactive, they communicated with us, they helped identify problems before they became disasters, and we had one of the best-looking yards in the neighborhood. Now our yard looks like shit. We pay Arbor-Nomics for the regular lawn treatment program, fungicide treatments, fire ant treatment, and other services. Despite all of that, our front yard is now so badly damaged that we have to RESOD THE ENTIRE YARD. We currently have one of the worst-looking yards in the neighborhood, our HOA is getting on us about it. At some point you have to ask: what exactly am I paying for? The customer service may actually be worse than the condition of the grass. Calling them has become an ordeal. They frequently can't find services attached to our account. They've been unable to locate appointments. They've been unable to see treatments that I paid hundreds of dollars for. This has happened repeatedly, and then someone has to investigate and call me back later saying, "Oh, we found it." No one has time for this. I should not need to project-manage my lawn treatment company. Our fungicide service was the same story. I had to call THEM to get another treatment scheduled, and it took multiple people to sort it out because they couldn't properly connect the service to my account. We've also had to have the fire ant treatment repeated because it wasn't working. Their explanation has repeatedly involved switching systems and changes following the company's acquisition. I genuinely do not care. I don't care what company bought what company. I don't care what software system you changed to. I don't care what internal operational problems Arbor-Nomics is dealing with. I'm the customer. My job should be to pay the bill. Their job should be to provide the service I'm paying for. The final straw was calling about the disastrous condition of our yard and being told someone would call me back immediately. A full WEEK went by with no call. I finally had to call them again myself and raise hell just to get someone to address it. Eventually a manager offered four complimentary fungicide treatments, which I appreciate, but they apparently couldn't do anything meaningful regarding our regular lawn program. And that leaves me with the obvious question: Why in the world would I continue paying for the regular program? After years of paying Arbor-Nomics for lawn treatments, fungicide, fire ant control, and more, I am now spending thousands of dollars to resod my entire front yard. That is an extraordinary failure of the service. Arbor-Nomics used to be a company I would have recommended without hesitation. Whatever happened over the last few years -- and particularly since the acquisition -- has completely changed this company. We decided to move to another vendor. And that just matches nearly all our neighbors - I don't see their signs or the arbornomics truck around here much anymore.

Not happy with service. Yard is looking worse and worse by the week. Started service with them beginning of year. Yard was in great shape last summer. Was hoping they would apply appropriate pre emergent to stop weeds from sprouting but whole yard is being taken over from weeds. Going to need a lot of work to get back on track. Reached out to get help, was told a manager would be out in a week to look over, they send a technician for typical monthly service, and cancel the visit from the manager. Called back to see when manager is coming and that's when I find out they canceled. Once again, looking worse by the week. Obviously, their plan is not working. Going to cancel unless I see drastic improvements regarding communication and service. Paid a lot money to have to pull my own weeds... Hoping a manager finally makes it and gets this corrected otherwise I'll be switching.

J T.

A yelp user reached out to me via this app regarding their most recent experience with this terrible company! Such a shame to see how this lawn destroyer continues to do bad business and cost the consumer thousands! I felt so bad for them after reading about her experience. The stories are similar, and they continue to kill lawns! The owner's responses says it all and this is why anyone considering using this unprofessional no service should run! They ruined my new lawn too! Turned into a weed festival and the pictures posted here don't lie, regardless of what the owner responses are. Buyer beware!

They do not know the chemicals or the amounts used. I am not sure if they feel more is better or just not educated properly, but they killed parts of my lawn by using too much fertilizer.