Interaction with the Dental Assistant was friendly and pleasant. Wait time with an appointment was excessively long. The dentist was quite loquacious/overly talkative. Appointment was inexplicably rescheduled on two separate occasions. Lastly, felt the dental work that was received was subpar so ultimately decided to return to original/previous dentist. read more

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DO NOT LET THEM TOUCH YOUR TEETH! They incorrectly put a crown in twice on the same tooth, I spent thousands of dollars and still need to go to another dentist to have them fix the tooth and a new crown on the same tooth a THIRD time. And of course it's completely out of pocket. Dr. Nguyen should not be practicing. Complete negligence and lack of transparency with patients. Find literally anyone else. read more

stay away from absolute dental. They will lie and scam you for profit. They told me I needed a root canal and new crown. I searched for a second opinion and they said all I needed was a new filling and no root canal necessary or new crown. 2 years later my teeth are perfect and have no pain. They want to perform unnecessary procedures and ruin your teeth for profit. Very sad! read more

Love these people. I actually hugged the tech when she went the extra mile to help me. Thanks for being there for me!

Worst place ever! Front manager is rude! Did not address my concerns, she brushed me off. My 6 yr old grandson was called to the back and I wanted to go back there with him and they said adults are not allowed back there! Manager said same reason you cant go in a surgery room with your child! Well he is not having surgery its an exam and xrays. Adult should be with there child! Do not go here! Rude and inconsiderate!! read more

There's no constancy! In customer care. It feels like they hire anyone without proper training. I've found a better dental office for my children & decided to not come back after my last visit. I truly recommend saving your valuable time & money. Do a bit of research to find a place that truly care. read more

FYI They change your appointments if you don't text the automated system back. Appointment was confirmed at time of booking. They take no responsibility, and do not care about wasting patient's time and gas to go to an appointment they deleted without warning. Not the first time I've encountered issues with Absolute Dental scheduling staff. Office is business centered, not patient centered how they claim to be. read more

Absolute Dental - Blue Diamond - General Dentistry Near Me - Las Vegas, Nevada

I was make a appointment do yearly cleaning, and I just wanna do cleaning only , After I done for the X-ray the doctor keep offering other stuff to me ,like take out the wisdom， get bridge for the missing teeth. I say no , cuz not bother me to eat . I know I don't have perfect teeth, but I just want to do cleaning . Doctors said we can put u in sleep so u don't feel anything for the bridge of your teeth. I'm like ??????? What I just want to do cleaning, cleaning!!! Why u put me on sleep ??? What if I can't wake up again ????? Omg , plz don't come , the doctor graduates from school but not graduated being a human read more

They scheduled my son for ortho surgery. He fasted and had nothing to eat or drink until our 2:00 pm. We completed their online registration, checked in on their app and the office staff look like deers in the headlights when we arrived. They said their scheduler does not know that their Doctor doesn't work at this location. Maybe that's something they should've worked out. Such incompetent. And then they wanna send us 20 miles away, but they can't guarantee that another doctor would see us. Are you effing kidding me? read more

DO NOT GO HERE!!! WORST PLACE EVER!!!!! RUDE!!!! READ REVIEWS BEFORE GOING HERE!!! More BAD reviews than good!!! I don't know why i lasted as long as i did. The front desk is RUDE asf. This place constantly tells you, you need to get things done even if you don't need it. Telling me i need to pull all my wisdom teeth, other teeth & then I need to get implants. WTF is that!!!! They pick and choose who they wanna be nice to. I chose this dentist only because it was close to my job. WRONG!!!!! The last straw was when I went in for my appointment & asked if it was okay not to do a deep cleaning that day just a regular cleaning & the lady over the counter yelled at me (who only sits at the front desk & didn't even look at my chart) said, you have gum disease in front of 2 patients that were waiting. I was like, no i don't they never said i had gum disease & she said, YES YOU DO!!! I was like? Are you kidding me? You have patients here & you just said that out, loud even though I don't have gum disease. What happened to patient privacy? Then she lowered her voice & said oh, oh I'm sorry. Then they had the audacity to call me & try to reschedule.....so dumb asf, do you think I'd go back? That's a BIG HELL NO!!!! I found the greatest dentist ever "SMOOTH DENTISTRY". Go there, you'll be so much happier & they don't tell you to do things you don't need done. read more

I booked an appointment in advance for a cleaning. I arrived and checked -in without any issues, I was taken back for X-rays from Omar and an examination with the dentist, everyone was very professional. They had me sign a paper to authorize the cleaning and a filling for a cavity. I signed. 5 minutes later, the receptionist walked in and told me I needed to leave because the hygienist wasn't here today. I said I made an appointment and they told me "having an appointment doesn't guarantee the hygienist will see you, they are very busy and they might have to take longer if someone has been longer between cleanings." I am flabbergasted that an APPOINTMENT does not guarantee that I will be seen. They tried to get me to re-book, but why would I rebook if it means I still might not be seen? My appointment was for 12:00, so it wasn't like the office was about to close. I drove 20 miles from my house specifically for this dentist because I thought a dentist in the Blue Diamond area would have higher quality service than my area, but I was wrong. It's frustrating because I work and had to take time off work to be told that I couldn't be seen. Waste of time, unprofessional. The staff were as pleasant as possible, but just an incredibly stupid situation. AT LEAST call me to let me know if my appointment needs to be canceled or rescheduled if the hygienist has called off. Or tell me when I'm checking in. But that was an awful experience and so I will go to my local dentist instead. read more

WHATEVER YOU DO, DO NOT GO HERE!!! I had my wisdom teeth removed over 2 years ago and they still want to collect money from us even though my insurance covered it. We had got it settled last year and now all of a sudden they are now sending us yet another bill from a tax collector this time stating that we owe another $550. Please do not go to this place it is a complete scam!! Look up absolute dental scam on Reddit and you'll see so many other people have gone through the same thing! read more

I was pleasently surprised by this office. I haven't been to a dentist in a few years and my insurance has changed since the last time I went. The staff was incredibly friendly. Unfortunately I have extreme anxiety when it comes to dentists so I am sure I was not very fun to talk to as I was focusing more on remaining calm than trying to make small talk. Turns out I have some cavities, which I knew. The pricing to fix them was not terrible compared to other dentists. I have been to some that charge way more, but these guys are pretty comparable and affordable to some of the others I have been to. I still have to get some work done but so far this was a great experience. I was in and out of the office in a little over an hour. Assuming all dental work goes according to plan and there are no major issues, then I think this will be my new dentist! I am looking forward to a healthier smile! read more

My experience here is always so wonderful! They truly have a great team here. Stephanie up front was super helpful in accommodating my tight schedule and prepared me with all of the links for info that I needed to fill out prior to my appointment. Porshe who greeted me and brought me into the room is so sweet and truly cares helping patients with their oral care. She answered all my questions patiently and thoroughly and recommended great products. Kayla is an amazing dental hygienist who made me feel comfortable, quick and efficient, and was very transparent with what she shared with her findings. It's clear that everyone at the blue diamond location is looking for my best interest and believe their team and level of care is superior to any I've experienced in my life. Can't say I've ever looked forward to a dentist appointment, but now I can confidently say that I will. Definitely recommending this location to others! read more

Overcharged and Underwhelmed: My Experience with absolute dental My recent visit to Absolue dental left a bitter taste in my mouth, and not just because of the dental work. Despite their promises of quality care, I found myself severely overcharged for services rendered. Upon receiving the bill, I was shocked to see numerous charges that were never discussed or agreed upon during my initial consultation. It felt like a blatant attempt to squeeze every last penny out of me, without any regard for transparency or fairness. When I attempted to dispute the charges, I was met with resistance and deflection from the clinic staff. Instead of addressing my concerns, they brushed off my inquiries and insisted that the charges were valid. As a result, what should have been a routine dental visit turned into a financial headache. Not only did I leave feeling dissatisfied with the level of care I received, but I also felt exploited and taken advantage of. Still waiting for a call back from Denise the office manager which has been 2 weeks now read more

Omar at the blue diamond location is amazing, he's soo kind and has a great bedside manner. Thank you Omar read more

DO NOT COME HERE So... I made my appointment a head of time and let them know all my issues a head of time and that I wanted an extraction. I wasn't greeted when I came in, I just felt unwelcome from the moment I stepped through the door. I got there at 10:40 checked in at 10:42 via text which they said would be faster. When I got in I wasn't greeted but I sat down and the front desk girl said that o needed to check in again so I did. No problem. I waited . At 10:55 she calls me and was like "I sent you a text" I check the text and it said that my appointment time had changed and that I needed to pick another time. I chose 12. At 11:03 is when I got called back , he took pictures of my mouth and had me do X-rays and then left. Didn't tell me what was going on or what was going to happen next. I sat in a room by myself for nearly an hour before the Dr came in. He checked my mouth and asked me a few standard questions to which I answered and explained to him what I wanted done. He smiled and nodded and then the assistant came back and told me he needed to check my vitals and asked me if I took over the counter medicine to which I replied yes. He said "well prescribe you some more" so I asked him "what are we doing , are they going to pull my teeth today?" He said they'll tell you up front. So we both go up front and he starts talking to a lady who looked irritated. He told me wait here, well actually wait out front. I waited again out front before the young lady proceeded to tell me that she wasn't sure if they accepted my insurance which I checked online and it stated that they do but I paid the $39 exam fee. She told me she would call me when she checked my insurance. So I left still in pain, nothing resolved. I've been to 3 dentists this week and honestly this was the worse experience. They weren't friendly, they were not thorough and nothing was done. I don't know if they accepted my insurance. Still haven't gotten a call back. I would not recommend going here. I've never been to a dentist where there aren't any dentists who can help you right away. I wouldn't recommend coming here. (Edit: ) Also I called in as I never heard back from anyone and spoke to Anna , she put me on hold without notice or checking back in. I waited for 33 minutes before I just hung up because it seemed like she wasn't coming back. She needs to be fired , she's rude and unprofessional as fuck. read more

Absolute Dental - Blue Diamond - Called 3 times. Got hung up on twice - General Dentistry Near Me - Las Vegas, Nevada

ZERO STARS HONESTLY. They decided to tell me once I get there that the doctor decided that today she has to be out by three and anyone five minutes late has to get rescheduled instead of giving me a call any kind of heads up I get told as soon as I'm there that oh your past five minutes normally the grace period is 15 but on a random day, they decided that it's five minutes today so I have to be canceled. This is an appointment for a child mine you I have two children and no babysitter so I'm gonna be five minutes late. I know I have a grace period with all appointments, but five minutes for Childrens's appointment for a grace period is ridiculous. And it wasn't for a big operation or anything. It was for a simple check up and yet I was still turned away and I was within the original 15 minutes grace time. Not the first time I've been here either other times I have been here. The wait time is super long. And honestly never going back. It's in the middle of summer and I made a journey of over 25 minutes to make it here for my child's appointment and I'm turned away because I'm over five minutes late and the grace period is normally 15 which mind you I was still within the 15 minute grace time. My appointment was at two and I got there at 2:10. I honestly got there before then. However I have to put my two kids in a stroller and that takes a few minutes and if they have to be out of there by 3 PM that they decided there was still over 40 minutes of my child could've still been seen but because of the super long wait times they decided that today five minutes was the cut off and instead of giving me a heads up They turned me away once I actually was there!!!! in the middle of summer that is so aggravating!!! read more

1. They don't check your insurance beforehand so when you come in, they'll just hit you with the "we can't find your insurance". They won't call you beforehand either to let you know that they can't find your insurance or make any effort. 2. Every single time I've been here, I've waited at least 30 minutes with an appointment scheduled. 3. I came in for a braces CONSULTATION and the lady told me that if I made my decision to get braces, they were going to have to put it on that same day because they don't have availability any other times. The lady told me I would pay a huge amount but she kept saying my insurance was covering a portion. I kept asking how much a "portion" was and she didn't give me an exact number, so I'm assuming Medicaid wasn't going to cover anything because it's not medically necessary. I also asked the lady to give me a few minutes to think about it and she just sat across from me, staring at me and trying to convince me to get them THAT day when it was just a consultation. I felt very pressured by her and the fact that she couldn't give me a number of how much my insurance would cover just made me feel like they weren't going to cover anything. 4. The doctors are nice but the whole office seems so sketchy. They told me I needed to get a deep cleaning done and that my insurance was going to cover it. My insurance indeed did not cover it and I ended up paying $400-500? They told me my insurance didn't cover it while I was literally sitting in the room ready to get my cleaning done, barely "beforehand" 5. They also charged my boyfriend who has insurance about $300 for a temporary crown and was told when the actual crown comes in, it was only going to be somewhere around $180ish? At least they had the decency to give him a call the day before and tell him that they estimated wrong and that it was going to be an extra $200+ on top of everything. This office is not accurate with estimates at all. Overall, I don't recommend this office unless you want to spend $200+ on top of what your "insurance covers" everytime you come in. This office definitely scammed me and my boyfriend a couple hundred dollars. read more

I stopped writing bad reviews, but I'm making an exception to warn people not to come here. 1. My husband scheduled a teeth cleaning and they only cleaned half of his mouth!!! They said it was because insurance wouldn't pay for the whole thing. They didn't have the courtesy to tell him that they were only going to clean half off his mouth! 2. They anesthetized him for the cleaning and he felt woozy after. 3. They gave him a prescription mouth wash he never asked for. 4. They kept trying to sell him things. 5. Is this place going bankrupt? I feel for them if they are, but still. 6. The entire office is beyond filthy. It looks like it hasn't been cleaned in ages. I had one appointment and knew I could never go back. 7. Dr and everyone are nice, but something is not right here. read more

Pissed off is an understatement. Unprofessional, fraudulent scammers. Terrible experience they will charge your insurance for service and not provide it. You will call in for assistance and they promise a call back and never call, then when you finally do get through to somebody, it's weeks out and you are having severe infection without any antibiotics written based on the infection that they proclaim. They hang up on you because you're frustrated and won't answer the phones. Next call to the insurance company to report fraud as well as the state insurance board on this firm. read more

I am very pleased with Dr Nguyen and staff! They make me feel welcome and have saved me thousands of dollars compared to another dentist's office quote I received! I really like the dental assistant's Omar and Jessica too. They are always so friendly and keep me laughing! The front office staff is just as friendly too. Even the oral surgeon was friendly. I am glad my daughter recommended I come here! read more

Went in for a consult regarding implants. Here is why I won't (and you shouldn't) use this place; - took 30 minutes to go in back - everything looked like it was purchased from a very old and used Dental shop - when I sat in the examine chair it rocked and almost tipped over - waited for a while before x-ray done - during x-ray the machine hit my head - when I was seen; the dentist examined my teeth. And then told me a procedure no other consult did. This procedure probably would be more in the end - the same dentist told me he wouldn't be the one doing the procedure So they had a person who isn't going to do the procedure making a diagnosis. -To use a sports metephore; if other dentists were the major league. This place wasn't even good enough to be in the minor league. - It was so bad I didn't wait around for the price. Because I would rather pay more for a Dentist that knows how to do the job. Then a dentist who would screw it up. read more

This particular office is not considerate of their clients time. the Office consisted of 2 clients that's counting myself and my appointment for an annual cleaning was set for 11:30am, but I was not seen until 1pm, when I went up to the desk, the front desk receptionist was more interested in resuming her conversation with her coworker then to actually address my concern her response was "they will call you up soon." and then she immediately resumed her conversation with her coworker. if you value your time please consider that it might just be worth driving the extra miles to another location. read more

Horrible call center very disappointed they hanged up on me 3 times no one to talk to

The hygienist here is amazing. However the front office staff is constantly changing and this current staff is shady. I went in for a basic cleaning and was charged when my policy covers 100% of cleanings. They also tried to up charge me for fluoride, which I declined, when my policy in fact covers this 100% as well. I have been trying to contact the manager there, Denise, for a week now and she has been dodging my calls daily. I finally got in contact with someone at the physical location and was assured that Denise would call by the end of the day and she did not. Clearly they are about their money and not the patients. Still trying to get a refund for my services that I was charged for, falsely. Avoid this at all costs. This hygienist, Kayla, should go work somewhere else because she is fantastic. Too bad her support staff is horrible. read more

Changed our appointment without notice. Was put on hold for an hour. Called again and was put on hold for another hour. Front desk at this place is terrible. read more

I was VERY disappointed in the service that was given at this facility. We were packed in that place like a can of sardines. My appointment was at 11:30AM PST and I wasn't called to the back until AFTER 7 pm. I had been fasting the entire day, my body was aching and still wasn't finished until close to 8 pm. This facility owes it to their patients to not over book in that fashion. It was people in their with young children, people with diabetes and others like myself who took another day off of work (cause they messed my appointment up on Monday as well) to get treated like another number. This is NOT customer service and at no point in time should a person have to spend longest than maybe 4 hours (at the dentist that's a very long time) but when we're talking 6-8 hours it makes no sense. People who came after me were getting called before me... and EVERY TIME I went to the counter to ask how long I still had 3 charts ahead of me... this service was just unacceptable and I have to say I will not be coming back. It's myself and my 3 children and we will be finding another facility to use. Very sad case :-( read more

This is the worst dental office I've ever encountered. My boyfriend has been waiting to have surgery for months. The first time the surgery was scheduled it turned out just to be a consult - fine. The second time it was scheduled they had to reschedule the day before due to unforeseen circumstances- fine, things happen. This last time my boyfriend called to confirm the time since he didn't receive a call. So I drove over 4 hours to go be with him for his surgery and they tell him he missed his appointment! How is that possible if he called to confirm the time a few days before? We are so done with this place. He is having pain and this office is negligent and unprofessional. Take your business elsewhere. read more

NOT RECOMMENDED! Refused routine yearly insurance covered cleaning 3 times. "Borderline needing Deep Cleaning" tried the up sale 3 times (2 years) saying I needed to do procedure before my yearly insurance covered routine cleaning. NOT RECOMMENDED! Watch out for the up sale (3 times) Unprofessional services! read more

Im super upset . I took my son today for an appt that the girl in the front had scheduled me for at 2 , so I go in at that time and they asked for my sons info to pull it up on their screen I guess , turn out they switched the appointment from 2 to 1 but they never told me anything about the appointment change therefore I had to reschedule this place needs professional front desk workers because these people in the front dont know how to do their job apparently I lost hours at work as well as my son missing school , ummm hello ??? We got things to do so please I ask kindly that you got new didn't desk staff the girl in the front is super young and obviously doesn't know what she is doing!!!!! read more

Worst Dental franchise in Las Vegas - DO NOT go there - had a 9am appointment for a cleaning - literally 30 minutes of X-Rays with a rough tech - two different types of cameras (why?) - Dentist comes in only looks at 8 pictures of one set - never uses the other - Unnecessary charges to my insurance - then they tell me I need a deep cleaning and it's going to cost me $750 for a cleaning - which I've had before for only $100 -$150 The whole time I'm in the chair I keep asking why so many pictures - the tech actually got nervous when I kept questioning why two cameras - why so many films - Also they kept telling me I'd get my cleaning soon They are thieves and price gouging is how they operate - they overbook and could care less about anyone's time Reporting unnecessary practices of 30 minutes of X-rays that they don't use to the BBB and my insurance today read more

I love love looove my ortho, but them females that work at the front really suck!!!! They are rude and they don't actually try n help you! They NEVER call you back so don't expect them to! I've called this location 4 days in a row a few times a day with no response! They need to do better frfr! read more

Showed up at 8:45. I walked out at 11:15 frustrated, not even getting an estimate. Waiting hours. They are ridiculously SLOW!!!!!!! Not worth the wait. They better not bill me for this! I got no work done. read more

I love this location & it's super neat & very friendly staff. The place is clean no complaints at all.

Currently waiting for almost an hour. When I asked the front desk when I would be seen, she said they have a specialist in today so the appointments are behind. Then told me I would be seen shortly as soon as the patient is out of the chair and they sanitize. That was 10 minutes ago. I wonder what this is going to cost me. read more

My partner had an appointment to have his wisdom teeth pulled at 11:45am on a Friday. After asking several times, and being told he was next, they finally got him into surgery at 2:45pm. He waited for 3 hours, with no communication from the front desk that they "fit" two patients in before him. If they are this unprofessional with their scheduling, I can't imagine their doctors are able to take careful time to treat each patient properly. If you read this, please trust me when I write; FIND ANOTHER DENTIST! read more

Terrible customer service. They promised to get back with me multiple times when I called. It always bounces back to a CallCenter and then I have to start all over explaining and then they say hold on and going to try to patch me through and then it rings and rings and I go back to the same place and nothing happens.. I had to drive over and get the x-rays for my daughter to take to the oral surgeon because they did not do it. They were also supposed to put in a referral for the insurance and I got to the oral surgeon and they hadn't done that either. The doctors are nice, the staff is nice, however, they are super bad with getting back to people, especially the supervisor who I was told was going to call me by the end of the day and of course that never happened.! read more

DO NOT GO TO ANY ABSOLUTE DENTAL OFFICE This practice is a joke. So I went to this practice cause my wife had switched jobs during the pandemic and she had got a new insurance plan and which was HMO plan (btw never get HMO). So this HMO plan only had absolute dental to use. So we pick the closest one to our house reading the reviews on Yelp was very helpful to see what I was stepping into. Read for yourself. so I go in fill out my paperwork sitting in the office in the front for about 40 to 50 minutes knowing my appointment started 40 to 50 minutes ago. Expect to be here for more than an hour and a half ended up being there for almost 3 hours. I finally get into the office to hear the two staff assistance talking about how the two doctors are arguing about what they're doing in front of me. So unprofessional when the doctor comes in does my x-rays looks at my teeth. Now mind you I don't have any problems at the moment, he then tells me I need to pull a teeth out because it looks like there's a cavity. So I'm thinking to myself I ain't pulling out no teeth. Also I then remember that I am on a furlough and I called my director and she says I still have insurance through my company so I decide to go to my original dentist and they tell me nothing's wrong with my tooth. now my daughter and my son have a appointment the following week I was skeptical about taking them but with the only insurance that we had for them was my wife's one I had no choice but to go take them for their checkup and cleaning. Going in prior before this I already had in my head that my daughter has a tooth growing in a weird spot in her mouth which needs to be extracted which I knew about. So as she comes out I'm waiting for the dentist to tell me about that tooth but they come out telling me oh your daughter's teeth is all good. I then ask him oh did you not see the tooth that's growing in a weird place on the top they said oh let's go back and look we didn't see anything wrong. By then now I'm like screw this place they don't know what the hell they're doing. Now a few weeks later now I get a letter saying that my dentist is not covered through my insurance because I didn't make them my primary dentist. this is something that the front desk should tell you before you even walk into their office but because I was waiting for so long in the front they just rushed me in and rushed me out. Now I'm stuck with a 3-400 bill that I'm trying to get rid of for them not doing anything on my teeth but telling me to pull it out. Long story short if you can avoid this place never come here. Fu$k this place!!!!! read more

My mother came in earlier than her appointment. 9:15am to be exact. Her appointment was 10am but she waited until almost 11 am and they still haven't called her inside. It's unfair that theirs ppl just got there and was called right away. My mom are disappointed. And when she talk to the front desk they don't even care about her concerns and told her she can always make an appointment. So I guess this is how u Absolute Dentist treat your new patient. For sure we are not going to recommend this place. Like u ppl really care! read more