8/24/22 *UPDATE* I had a good conversation with Danielle and we've reached an agreement. She has admitted there were some big learning and growth moments with what has transpired with our case, and as a result, has apologized. In addition, they admitted they didn't order the correct part and should have spent more time ensuring their initial mistake wasn't repeated. It's a rare occasion to have a company admit they repeated a mistake and are willing to work towards an agreeable resolution. Thankfully ABW has shown they are concerned with what happens to their customers, you just have to let them kindly know if they are heading down the wrong path. To sum it up, they are willing to work with you to make sure you're happy, just make sure you have an open communication line with them. _______________________ *ORIGINAL REVIEW* I'm not sure where to begin, but it's been an absolute nightmare. Our microwave broke in April, we are a week away from September, and the microwave is still not fixed despite them coming out 4 separate times. In short, ABW has been to our house 4 times; 3 times with the wrong part. Yes, they ordered the wrong microwave door 3 times. They came to our house 3 times with the wrong door. I really don't know what else to say or how best to describe what happened other than pure incompetence. I don't think I've ever had to deal with a situation like this before, since most companies would find a solution after their first mistake, but clearly they care only about your money and how much they can grab from you. After a lot of back-and-forth via email, it was discovered that they had been entering the wrong model number from the beginning, but we were told that it was Bosch who kept sending the wrong part. So they blamed Bosch and failed miserably at taking ownership of the mistake they made over, over and over again. In the photos below you'll see one of the final emails where they're "apologizing" and giving us a "discount". However, after researching the right parts number, the $374.49 "discount" from their original asking price of $627.59 is roughly the average and going price for said door. At face value, it's clear we're still being ripped off despite their egregious and continuous mistake of ordering the wrong part not only once, not twice, but three times. Could you imagine ordering the wrong part for a customer, telling them it's on back order, and making three service calls over the course of 5 months? I can't. I'd be fired. I'm truly at a loss for words. I'm sorry to say, but for your sanity please find another business to order parts, equipment or have any type of service done. Please learn from my horrible experience and find another business to buy and service your appliances. read more

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Very helpful! Great selection, extremely knowledgeable, but no pressure sales tactics!

If you are looking for a company that can't even warranty their work and send you untrained technicians who will damage your home then look no further. My strong advice to anyone reading this, if your contractor or builder is using these guys, then replace them all together. Brand new home with damaged cabinets courtesy of ABW. Oh and the fix they did broke on day 31 and I was told I'd need to pay to rediagnose the issue when it's litterally what they just fixed. read more

ABW Appliances Showroom - Ashburn - Paint bubble on brand new cabinets caused by technician not resolving the dishwasher opening issue correctly. (steam not escaping) - Appliances Near Me - Ashburn, Virginia

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This has been a journey. Supply chain troubles from day 1 but the team communicated well along every step of the way. In the end everything worked out great. Sales and delivery worked out fantastic. Kudos to Hector and the delivery team with Maynor were nice and careful Thank you read more

We purchased a dishwasher from ABW and the sales experience was good. Our sales associate was very helpful and quickly processed our order. When our dishwasher was installed, however, this is where we had issues. The installation wasn't done well and required some adjustments to correct. ABW did send an installer back out to take care of these issues. Additionally, a basket that goes in the dishwasher wasn't included and we're still waiting for someone to get this to us. The worst of this experience, though, is that the installers damaged our door rendering it completely unusable and it has to be replaced. The same day of the installation, I contacted ABW to make them aware of this and provided them the information they needed. Five weeks later I am unable to get follow up and resolution. I've had to make several calls and send several emails. While the sales process went well, the rest of the experience has been extremely frustrating and I couldn't recommend ABW based on this. I could have purchased the dishwasher anywhere - it wasn't like we were getting an exceptional deal or anything out of the ordinary. Where ABW could have really shined is in dealing with the issues resulting from deliery/installation. They have failed to step up. I'm still trying to get this resolved. read more

ABW always provides excellent, friendly, and professional services. They have never disappointed, and they service what they sell!

Don't EVER make the mistake of using this business. And if you do for any reason-bear in mind that this company has a policy that should not even be legal, and that is that they will not give the customer a refund after the appliance is delivered- EVEN IF IT DOES NOT WORK. You sign for the appliance when it is delivered, then you sign a form that says you have inspected the appliance and it looks fine. (This is ALL before installation). Then, when the appliance is installed-and it doesn't work, and the tech they send out cannot fix it-they refuse to replace it because their policy is that they do not accept ANY return merchandise. Great racket-sell customers faulty or damaged appliances-and Sayonara!! read more

We had a great experience with ABW. Ian Compton, our Salesman, was awesome to work with and extremely helpful. We also had a good experience with the installation team, particularly Maynor, Josh, and Ras. We definitely recommend ABW if you need new appliances! read more

My washer was delivered earlier than expected. Jimmy and his partner were very professional and friendly. They took away our old washer and installed the new without any problems. Jimmy showed me the features of my new washer and ran a test cycle to make sure it was set up correctly. Great job! We will use them again when it's time for our new dryer. read more

The microwave oven is defective. After waiting over a month for a microwave oven to be delivered and installed, it does not work properly. ABW needs to replace it asap. read more

Today Pedro came out to repair my broken whirlpool oven. It needed a control panel replacement, and he replaced the part in 30 minutes and was on his way. Will definitely call again when I need appliance repair. Thank you! read more

ABW had the Bosch dishwasher available when it was unavailable elsewhere, and sold it at a fair price. The person I spoke to was very pleasant, and I completed the purchase without leaving my home. Delivery and installation was scheduled promptly, completed within the scheduled window, and well executed. read more

They certainly have devised "A Better Way" - a better way to screw consumers. This outfit is in a word - horrible. While the sales process was mediocre you better hope you don't ever need service on your appliances because the group they contract with for extended warranties are as bad as common thieves. The extended warranty group (CPS out of Brooklyn) took my call and then sent me an email to tell me I had 72 hours to show proof of purchase with the exact 6 items of information they needed or they would close my claim !! They acknowledged I had the extended warranty the first time I called them and were using this little scam as a way to avoid following through on the warranty agreement. After jumping through countless hoops we finally provided them the information they requested. Once they were through playing games the extended warranty outfit ended up scheduling ABW (ironically) to come out and repair the appliances. Between the 2 organizations playing footsie with each other it took 2 weeks to get somebody out to our house. I immediately knew I was in trouble when the guy pulled up in his own car 1.5 hours late - to say he looked disinterested would be paying him a complement. The "repair person" spent 15 minutes diagnosing the problems (which was 10 minutes longer than it took me to diagnose via Google thanks to the error codes that pop up) and then announced he was leaving without repairing anything because he had to order parts. He then proceeds to tell me it will take an additional 10-14 days before he can return. They knew before they came out the error codes that were appearing - the fixes required commonly available parts and take less than an hour total. These are appliances (washer and dryer) that we use every day and can't afford to be without. To top things off we never heard back from ABW after the initial visit - they just left and never contacted us again!! I believe they purposely moved at a snails pace to avoid processing our claim - it is deceptive and dishonest and I'd advise any of our neighbors in Ashburn, Leesburg, etc. to avoid ABW at all costs. read more

Original interactions with Hector, our salesperson were clear and straightforward. ABW support staff were friendly through phone conversations and understanding of construction delays. ABW stored our appliances for a long time without charging extra fees. Once delivery was scheduled they delivered on time and without any drama. read more

The Customer Service is terrible. The sales person did a very nice job up front and was very helpful and expedient. Everything that followed was poorly executed. I needed a dishwasher, in stock, and available. I was assured of all of this. Again - the sales side was seamless. After I paid for the dishwasher, a few days later I received a call about pre-site visit, which needed to be scheduled. I was given a 4 hour window, and was told I was the first call of the day. The guy showed up at the end of the window - measured the space for the dishwasher and left. Not the most pleasant guy - and when i mentioned the first call of the day - he said "this is the way it goes sometimes". I was then notified that I needed a new plug, which I paid for. Then I was called a few days later for the install schedule...another week. The window was a Friday between 1pm-5pm. I asked if they could call me with a 30 minute head's up, as I would not have to take that time off of work. I made a few calls after 3pm to make sure we were still on board for installation. The driver finally called me at 5 to let me know they would be there in an hour or so...ugh. They finally arrived by 6:15, installed the dishwasher and were out pretty quickly. But this is not my idea of customer service. Again - the sales person I dealt wit was terrific. read more

I visited the showroom today just to learn about the different appliances and help me decide which brand(s) I want in my new kitchen. Hector was super helpful and took his time with me to answer all my questions and tell me his honest opinion about each appliance/brand. Thank you! read more

I had a couple issues with my fridge and called ABW to come out and take a look. Not only did they fix my issue, they asked about the other appliances that I got from them and how they were working. And, they told me about certain features that I never used and recommended various cleaning techniques. Great service! read more

After a truly wonderful visit to the Arlington showroom, I was in for a bit of a surprise on the scheduling side of the process. I conveyed my concern to the team, including the sales leader at HQ, and explained how the unintended lack of clarity on shipment impacts customer expectations and therefore customer satisfaction. The team moved quickly at all levels to respond and delivered my appliance (dishwasher) within 48 hours of the original schedule. I would recommend this vendor for high end appliances and caring, concerned staff. read more

There are few appliance stores that sell the brans I was looking for. ABW is the third store I've worked with. The first one had horrible customer service, the second one did not want to give me what I wanted, so I turned to ABW Appliances. Trevor was very patient and very careful of the model numbers to order (I've had this problem with other companies before, and what a pain!!!). He helped find the right dishwasher because there are very few with the dimensions I needed. I'm short and it's very difficult to find appliances that have shorter heights I don't like having to work with my elbows up to my shoulders. Try it sometime, not comfortable. The only downside was getting the measurements we needed for the hood. That was the biggest challenge, and my GC is finally finishing up the connection of the hood to the vent. It would be nice that after putting down a 50% down payment, we could get better technical support. Trevor tried, but as you know, it's a different department. read more

Show room is located in industrial park, so you may have to hunt it down the first time. Sales people have always treated us with great respect and attention even though we are "small" customers not doing a major renovation and we are not contractors. Over the past 3 years we have bought dryer, dish washer, and wall oven. Installers have been courteous and professional. Most recent purchase was clothes dryer. Justine, the sales person, followed up on the installation and whether we were satisfied with the purchase. When I mentioned a possible problem, she took the initiative to contact their service department immediately, and service took the initiative to contact me before I even had a chance to call them. Repair man came and fixed problem a few days later. read more

ABW has a beautiful collection of appliances, but they also have a very professional, customer centered and kind mode of working with you. From sales to installation, the profession nature of their staff is impressive. Our experience included a countertop with a separate cooking rangetop that of course had to fit perfectly. In the first instance, the guys installing the rangetop accidentally chipped a corner of the cooktop, leaving a difficult to fix chip of 2 & 1.5 inches. In addition, the countertop installers also made some mistakes, leaving the countertop less perfect than we felt we had paid for. ABW reacted directly to our complaint, and offered to pay for half of the entire countertop - the other half was paid by the countertop installers. A perfect solution, impeccably implemented; the installers came by at no cost before the new countertop was installed to take out the appliances, and came back later that afternoon to connect everything again. Highly recommended both in quality as well as service! Marc B read more