Worst communication ever. Technician said heat exchange wasn't do to chemicals, and should be…read morecovered. Pentair denied claim. Tech lV didn't even bother to call. They just sent a bill for the service call and pentair denial reason which they said was chemical based on pictures taken by technician. Horrible service. Crystal has poor communication skills.

Tech IV is wonderful. We had them out a few times over the years for a pool heater. They are…read moreawesome!!!

Excellent customer service, great timing and overall good business a/c back working !read more

This is not to be confused with Comfort ZONE, which is also in Royal Oak - this is Comfort ZONES…read moreHeating & Air Conditioning. I made a Yelp page for them since the other business already has an established Yelp page. Last Tuesday, I noticed my hot water heater making odd noises, after I took a bath that night. I went to look and sure enough, there was about a half-inch of water on the floor. Last year I experienced a massive house flood, so I definitely didn't want that to happen again. I have an Appliance Plan with Consumers Energy so I called them, and they outsourced it to Comfort Zone. Comfort Zone showed up at my house the next morning, diagnosed the problem (water landing on top of the flame, apparently), and were able to install a new water heater the same day, which was great. The cost was $1470, which sounds like a lot but Lowe's was quoting me $1650+ that same day, too. The reason for the three stars is that they aren't great at answering the phone. The next day after the water heater installation, one of my sinks was operating at about 60-70% of its former water stream, so they said they'd send someone down to look at it (this was Thursday). By 4-5pm Thursday I hadn't heard back from them and no one had shown up, I left them a voicemail to say Friday would be fine. I called again Friday morning and got voicemail again; I said that 3:30pm would be the latest I could have someone over on Friday. Sure enough, at like 3:25pm one of the techs, Cory, did show up, and was able to fix the problem ... but there was no communication from either him or Denise, the receptionist (and possibly owner?), about this. That being said, I'd still use them again because they were able to quickly diagnose the problem + install a new water heater on the same day, so I didn't have to stay somewhere else overnight, since I had to turn off the water to my entire house.

I was extremely happy with my experience with C&C! My hot water wasn't working, which is definitely…read moreinconvenient, and they were great with getting me on the schedule quickly! I also love their text feature where they send you a picture of the technician coming to your house and call you to let you know when they're on their way. Wonderful customer service!! Kevin was the technician who serviced my hot water heater and went above and beyond to help me. He was friendly and thorough with his work and also explained the diagnostics in simpler terms (for people like me who know nothing about this stuff LOL). He even helped me clean my filter that was dirty and left me some extra tape. I highly recommend this company and will use them again for any HVAC needs!

The owner came out, he was very friendly. However, the pricing was not within my budget.read more

I had Advanced Air Care come out a few years back, which reminds me I should get the ducts cleaned…read moreagain here sooner than later, especially after doing my spring cleaning this past weekend. The truck was out with the vacuums and suctions. They were neat, clean and professional. They did make several holes I hit my air ducts to access the many sections of my air ducts throughout the house. It cost us about $325-$350 per floor.

Cant review the quality of their services....as they never showed up. Waited all day, then called…read morethe office. Got the runaround. It was clear that the office staff never entered my appointment.

Beware of this company they charged me double the price for a job.I had a part replaced on my air…read moreunit that cost 10-30 dollars.I was charged $650.My air went out on one of the hot days because live in a colonial style house it was extremely hot.I spoke with several other companys the job is under $300.Meanwhile I've tried to reach out to a manager several times and can't get a resoonse.

I had a horrible experience with Comfort Zone Healing and Cooling. Their customer service is awful…read moreand Denise is the rudest front person I've ever dealt with. She wanted payment upfront without telling what the problem was and doesn know how to treat customers. I wouldn't do business with this company and wouldn't recommend any of my friends or colleagues either after my interaction and lack of customer service with Denise.

My furnace quit the night the temps dropped to -1. Warren told me someone would be out the next…read moreday. I won't go into all the details, but the first attempt to repair the furnace did not succeed. Kirby came back the following day. He made certain my furnace was working and I was happy before he left.

My furnace stopped running and I put in request through Yelp. Warren responded within few minutes…read moreand walked me through troubleshooting the furnace without any charge!! My furnace is running completely fine and he saved me the headache and money! Really appreciated the quick and good service :) Definitely will be bringing all my business to them!

Greg was quick to respond and scheduled a startup and check service appointment within 24hrs. Easy…read moreto work with, friendly and very reasonably priced. Replaced two sprinkler heads, changed a valve and pipe fitting and ensured everything was in working condition. Highly recommend!

A top-notch job. Greg was very thorough and explained everything in detail. A big improvement…read moreover the sprinkler repair companies I've used.

I requested a free quote from this company. While the quote is free, there is a service fee…read more Perhaps the techs work on commission? Either way, communication could've been more clear and kind. We're all trying to get by. Further they only have one review from two years ago, so this conversation coupled with the review tells me a lot of what I need to know about the business.

Call anytime 365/24/7! most reliable company to get the job done anywhere in the state of Michigan…read more Licensed & Insured Contractor Brian and Paul are the best !

I called Always Quality to come out to my rental property in Sterling Heights for a furnace repair…read more They were quick, professional, and had fair pricing. They will definitely be my go to HVAC company for future repairs!

great people. personal. helpful timely Aaron and Anthony were very friendly and professional, I…read morehighly recommend using Always Quality Heating