Not the best experience in purchasing a mattress. You would think they would have it down to a…read morescience. When the sales contract was written up, it was grossly overpriced. I had to cut and slash to get it in my price range. Delivery in two weeks. Fine. I went home to figure out what went wrong. For a California King, Gilbert charged me for 2 queen size box springs. Should have been 2 twins. Received a phone call from Gilbert, delivery pushed back another two weeks. Any more delays and will cancel order and ask for refund. Best part of story is mattress delivered in third week by very courteous gentleman who set up new mattress and hauled away old mattress. From my personal experience, go elsewhere for a mattress. I do highly recommend their delivery team.

Exceptional service at Howard's in Covina! Edward Grimaldi went above and beyond to ensure my…read morerefrigerator purchase was seamless. He was patient, informative, and courteous, even retrieving my credit information when I didn't have my card on hand. His dedication to customer satisfaction is truly commendable. With an increase of online shopping, customer service has declined in many businesses, not at Howard's in Covina. I had put off replacing my fridge because I do not like online shopping (you don't know what you are getting). I am glad I came to Howard's. Edward has restored my faith in buying from local businesses. Thank you again so much for the great experience! Howard's offers great selection, exceptional service and their pricing will keep you from going elsewhere!

Our fridge broke so we needed a new one right away and Rock was a lifesaver. His communication with…read moremy mother was amazing and he helped us get a new one right away. He went above and beyond to help us get this new fridge in our house. He had to take apart the doors and it all took so much time but he was so kind and patient throughout it all and helped us so much. We also asked him to move our broken fridge to the garage and that one was also a process, doors had to come off and everything as well. Our house doors are very tiny and tight. He was AMAZING. And I would recommend coming here!! And remember to go to Rock! Thank you Rock so much for everything you did for us!

I came here three times by washer and dryer. The thing is I have a business if my washer or dryer…read moreis breaks down during business hours, I have to be so frustrated because I cannot run the business because I have a Spa and Salon together so since I found this place, I just want to here and pay and pick it up and deliver to my salon and so that way I can continue the business because I have to wash over 10 times every day! I highly recommend this place to everyone who owns a business!

When we need things for the house, this is the place to go. They are helpful, friendly provide…read morequality items at an amazing and affordable price. 90 day warranty in store and usually warranty through the manufacturer. We have purchased a couple things from them and they have been amazing to work with.

Do your self a favor and don't waste your time. My Mother and sister came to purchase a hood from…read morethis location. They told her it was brand new and has 0 damage. We went ahead and purchased it and a little while later we finally finished our remodel. An appliance installer came to install the hood yesterday and once he peeled off the stickers he noticed the whole hood is completely dented in. Right when we heard that we called the place and sent them photos and they tell us there's nothing we can do about it even though they told us multiple times it had 0 damage. Horrible customer service. Don't buy from here! SINCE YOU LIKE TO CHANGE YOUR COMMENT 100 times because you have nothing to say I'll add a-bit more! (To come and lie to protect the business you know how to do) But to take care of customers who experienced issues with your merchandise you don't know how to do. PSA we never opened the box until yesterday. So to sit here and lie is just ridiculous. You basically said " if we had the part we'd give it to you but because we don't you'd need to pay for it ". After spending a lot of money on a hood already that turned out to be dented , you're looking to squeeze more money out of customers. This is just unacceptable. THE HOOD WAS NEVER REMOVED OUT OF THE BOX. THEY DID OPEN THE BOX TO SHOW US HOW IT LOOKED. We did not inspect for damage. They told us it had 0 damage and with good faith we purchased it. Don't blame customers for damaged appliances when you yourself know you sell damaged stuff. We contacted you almost 2 months after because we had not finished our kitchen until now and had the chance to install it. "If you really do the most for your customers and "deserve a medal" you would have ordered the damaged part. But you didn't. The first thing you did was informed me we would have to pay for it. So yes you deserve 1 single star. I'd put 0 if I could!!!

Very professional. He helped guide me through fixing it myself over the phone saving myself a lot…read moreof money.

$70 dollars just to come out and tell me he couldn't fix the problem. Should've listened to the…read morereviews. Highway robbery this guy and this company is a scam!

Discount appliances. Guy delivered on time and it looks great!! Would buy from them again.read more

From the owner: Top brands for less! Appliance Outlet store , brand new open box at big discounts…read moreFull warranty and great customer service

my husband and I had a great experience here at Pacific sales in San Dimas,…read moreGabriel was very helpful, and patient with us with our many questions. He helped us with our 4 new appliances. also, Paul helped me with some cabinet handles. everyone was really nice.

great customer service, went to buy a washer and the transaction went smoothly. recommendread more

Just bought my fridge from here last Thursday and the service and pricing is what sold me! I love…read moremy new fridge and it fits perfectly in our condo! Super excited!!!! Also love supporting family businesses!

My wife and I bought our home appliances from Appliance Connection. We purchase a fridge, washer…read moreand dryer. Staff was super friendly and helped us choose the best items for our home. We got great prices on all items with delivery and installation included! Our dryer had some issues after a few months but they were so kind to send someone to our home to inspect and fix the issue. I definitely recommend this store to anyone looking for a great deal on good appliances. Very friendly, honest and helpful business.

My husband and I decided to see what this place was all about since we were looking to get a fridge…read moreand oven. They have TONS of refrigerators but the oven selection was quite minimal. At least for freestanding gas stoves. We picked out a fridge. Did some research on it. Good deal. Half off. Great! Now for the oven.. again DO YOUR RESEARCH and go with your gut! Once you pay with them, your money is gone forever. They had two identical gas stoves with a model number that did not match up with the actual unit itself. It said it was a $3800 oven with wifi, dual fuel, etc. for $1600 and all these specs that didn't come close to describing it. Online was describing one thing but the unit itself was another. Yes it's my fault for even going ahead with the purchase and I couldn't even tell why I didn't shut down the deal. Sheer desperation? I really needed a stove right in that moment I guess. Let me repeat. Do your research and say something. If I could ever feel so bad about a purchase, it's this stove. Paid over $1600 for a convection oven, no wifi, no bells a whistles. Just a plain old gas stove made in 2019. Plus, it did not come with the griddle so there's another $80 and the small simmer burner cap is for a different stove so it doesn't light most of the time so there's another $20 if I can find the right one. Look up what $1600 gets you in the gas oven world. Bitchin' ovens with air fryer and some with sous vide. As someone who enjoys cooking, yea this hurts and in a bad economy every dollar counts. Oh well. But don't trust this company to be totally accurate. Stuff happens. Would I buy from them again? 100% I would! The service was fabulous! No complaints about it.

Once again due to the pandemic, the appliances that I was looking for were sold out in Nevada (on…read moreback order). I found the item wanted online with American Freight- West Covena, CA location. The website is easy to navigate and place your order. As with all American Freight locations be sure to research what you want and what damage or cosmetic issues the appliances may have. While reaching someone by phone is difficult - The staff at the West Covena location are very friendly and helpful. Daniel in the loading dock area was especially helpful! Definitely recommend this location!

Searched around for the best deal for a Bosch dishwasher. Consumer Reports top three picks are…read moreBosch units. Anthony helped me pick the right one for my house and after some haggling, he adjusted the pricing a bit so I could support local small businesses. The delivery, install, carry away and all the associated services were outstanding. Great place to buy. Next on my list from this spot is a 36 inch gas range to be installed in January. Highly recommended. Side note: The Bosch is worth the extra money. The one we picked has a decibel rating of 42. That is super quiet and just a tick above their quietest unit that is rated at ~36dbl. So far, we absolutely love this unit. I laughed at the app pairing, but I did it anyway and it's pretty cool. Tells you the water used, the kw used and other metrics. Pretty neat and it lets you set the time to start a load so we've been doing 2am start, so we wake to clean dry dishes. Leo the installer is top notch. Great super nice guy.

After a frustrating ordeal at a big box retailer that rhymes w Nome Frito, I realized - I should…read moreshop local and support small business! So I ended up here and was so happy! I had excellent customer service experiences both times I came in, prices were very fair, not only were shipping/installation prices way better they were also SOOO much more convenient. I was having a rough week dealing with a lot of unexpected costs, and working w these guys really brightened my day because they were kind, helpful, and well-priced.

If you need a reliable, professional & punctual repair man to come to your home, this one's it! My…read morehusband contacted a few places to try and get our dryer fixed as soon as possible. Eric was in contact with him early morning and was able to come early afternoon. He showed up within the time frame, explained the issue our dryer was having, helped give some tips on how to prevent the issue from happening again & our dryer was fixed within an hour! Wow! Appreciated the professional service. Had a friend who needed a repair guy so we recommended Eric right away.Thank you again!

I called regarding a refrigerator service call and he gave me enough info over the phone that I…read moreknew I needed a new fridge -- instead of coming to my house and telling me the same thing -- He saved me the $85 service call fee. Outstanding. They will be my first call next time I have an appliance issue. Trust is hard to find. Thank you!