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    Air & Appliance Residential Solutions

    5.0 (2 reviews)
    Closed • 8:00 am - 8:00 pm

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    Appliance Repair SFM - Coil before

    Appliance Repair SFM

    (28 reviews)

    It was a Monday night and my dryer took its last leg, called our regular repairmen to come out on…read moreTuesday, but he wasn't available. I was very hesitant trying out anyone random on Yelp since I needed one right away. Tuesday morning, after speaking to at least four companies, based on their initial fee, response time, and availability, I'm so glad I went with Appliance Repair SFM. Jake was our technician and I was impressed how he quickly started to take apart the dryer and inspect what was wrong with it. I was anticipating the dreadful answer of buying a new one, and thankfully that wasn't the outcome. Jake showed me that the belt was worn out and the inside of the drum that had some type of plastic covering over the metal was gone and needed replacing, it also needed a good cleaning. Jake told me how much parts were plus labor, which was reasonable rather than buying a new dryer! Since he had to order parts, he would finish the project by Thursday or Friday and he gave me his business card if I had additional questions. I didn't hear from Jake on Wednesday, so I called him, and he picked up! He said the parts weren't in yet and he'd contact me on Thursday, which he did, in addition to setting up a time on Friday he'd come by to complete the project. In conclusion, Jake was a pleasure to work with. He's responsive, respectful, honest, and didn't try to upsell me on anything. I'd definitely contact him again if I do have other repairs needed.

    I was disappointed and felt UNSAFE with this company. I was charged a $60 service fee just for…read moresomeone to inspect my washer, even though they were unable to fix it. All of my communication with "Henry" before the appointment was through text only, and I genuinely do not remember the $60 fee ever being directly communicated to me in our messages. The technician later stated that the fee was clearly listed when I booked. However, I never logged into the "Thumbtack app" nor I was prompted to do so, it actually states I can continue to message through text. When I questioned the charge, the technician told me he could not leave my property until I paid the $60, which made me feel pressured and uncomfortable. What concerned me even more was when I asked the technician which company he was with, he told me "ACE." I specifically asked if he meant ACE in Hacienda Heights, which is a completely different company, and he said yes. It wasn't until afterward that I discovered the actual company name through Thumbtack. After this happened, I had to create an account to see the actual company name and the full pricing information, including the $60 fee. I understand service fees are common, but I believe they should be clearly communicated upfront, especially when communication is being handled through text. Customers should also be given accurate information about who is providing the service. Overall, the lack of transparency and the way the situation was handled left me feeling misled and uncomfortable.

    Air & Appliance Residential Solutions - hvac - Updated September 2026

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