Forget the big box stores. Ace is the place for me. The moment you walk in someone is there to help you. They all know where everything is in the store and if they can't answer your question they get someone who has better knowledge on a project or product. I only wish they had trees and large construction items like retaining wall blocks. read more

Ace On The Fax - Tiny carts - Hardware Stores Near Me - Denver, Colorado

When I'm looking for some unusual parts, I wish I had the name of the gentleman that waited on me. He was fabulous. He spent quite a bit of time with me till he found the right parts to make this problem work with the light fixture the reason I mark this down one star was, I did not need all the parts And I returned them. They took them back to the cashier and waited on me. She was very friendly to everybody else, but I don't know she acted like I was the devil for returning something or I'm not sure what was going on and maybe it was nothing but I've returned items at other stores before and I've had this negative experience, I read more

Little things count, like being assured your purchase can be returned if it is defective, whooops not at ACE on THE FAX, I refuse to buy anything from someone who does not put customer first and these people obvioulsy refuse to do so, I am an ACE rewards member and have purchased items from ACE for decades, but now that is over, why go to a company that refuses to offer customer service when Amazon, Lowes and Homedepot are very willing to work with a customer. An item that was purchased several months ago and never used until a few weeks ago broke almost immediately after no more than 20 uses. Return policy was sorry you are SOL.. well Ace on the fax , i know it might not mean much to you but I will never purchase anything from you again and i left the items i was going to purchase today on counter when told they have a return policy that punishes the customer.. I FEEL CHEATED!! read more

I called to get the blades sharpened on my "push" lawnmower. It is nearly impossible to find any place that is able to do this. One of the biggest problems is getting the mower to the place of business. Ace was able to take care of everything! Of course, there was a charge for pickup and delivery, but I am so pleased that the blades were sharpened. I am very happy with a job well done. read more

Wow, has this location gone downhill! We had an electrician at our home on Saturday and, to save time, I went to Ace Hardware to pick up an item for him while he stayed and worked. He had written exactly what he needed on a piece of paper. A very nice young man at Ace tried to help when an older man came over, snatched the piece of paper and started walking away. The older guy proceeded to tell me I actually needed something else, which was a lot more expensive, and that the electrician didn't know what he was talking about. The young kid actually mouthed "I'm sorry" behind the guy's back. I told the guy I just needed what was on the paper and he said they didn't have it and again tried to tell me I needed the other item. He was so incredibly arrogant! I ended up just walking away and heading down the street to the True Value. They had the part, made sure it was the correct item and I was out in minutes for under $15. I don't know if the Colfax location has undergone management or an ownership change but this is definitely not the same service we used to get. Sad. read more

Could not love this store and its people more. Juel and team not only were so helpful in deciding my husband's Christmas present, they set up the entire tool chest and did not charge me any money to do so. This would have taken me days to set up by myself, and it took them less than an hour. Then Juel helped load it into my car and wished me Happy Holidays. HUGE THANK YOU to him and the Ace team!!! read more

I want to recognize Denisha for excellent customer service. She helped me with a return and finding me the correct size connector. If you need help finding your way around Ace and don't have time to waste, go see her!!!! I will definitely be back, just because of her. read more

I had a complicated problem involving stripped and broken screws for my license plate. Was worried I would need to buy all sorts of tools and possibly even pay a mechanic to fix it for me. Manager Juel Teslow not only advised me expertly but actually took the time to come out and help me solve the problem himself; he took it on as a challenge to resolve. Truly above and beyond the call of duty. His concern was clearly about helping me as a customer over having me spend more money than I needed to. Not only did Juel solve my problem quickly, but he educated me as he was doing it. Juel definitely helps Ace on the Fax live up the Ace slogan. read more

I have been going to true value for decades ie you use to be able to pay utility Bill's there and whole store use to dress up for halloween. The service has been going down lately so tried ace. Super friendly staff. Attentive and helpful. Even got compliment on my shirt from staff. Service between two hardware is day and night. Highly reccomend. read more

Emily at the front desk was exceptional. And anybody is willing to show you around to find what you need!

Confession: I am not the type of girl to even visit a hardware store, let alone write a review for one. I visited Ace on the Fax in the midst of a bathroom remodel. I was hot, sweaty, exhausted, and needed some help finding a few obscure (to me at least) items. Walking into Ace on the Fax was like walking into heaven (at least compared to the construction zone I hailed from.) It was one of the hottest days of summer and their AC was BLASTING. The store was clean, well-organized, and employees were gracious and attentive. I was immediately greeted upon entering the store and every employee I passed as I walked through the store offered help to me. I happened to be here with my mother and the bathrooms had her full approval- she couldn't stop gushing over their cleanliness. Shout out to the people working at the window/screen counter. I brought in some screens that needed to be re-screened and had no idea what to ask for. They asked the right questions, showed me different screen options, and made a recommendation based on what was the best quality as well as what was most affordable. I think I've found my new go-to for any home improvement projects I take on in the near future. read more

Spotty. I love the independent and community oriented aspect of this store. Most visits are met with very helpful people and a well stocked store. I recently stopped by with some paint to match and was disappointed with the effort put in to actually match the paint. I'm used to efforts that are finished by putting a dab of paint on the sample for a clear side-by-side demonstration of match. This work was delivered with the comment "its a little darker". I was a fool for not staying and fighting for a better match and regret the effort I put in using the paint I was delivered. I should have refused to purchase, shame on me. The store could do better by either working for closer matches, or making the limitations more clear. I'll have to paint the whole room now. Normally not a problem, but this one has walls over 12 ft. high. read more

This is a brand new store located on Colfax, can't you tell by the name. This is a welcome addition to the neighborhood, it's right there as you turn off of Quebec, very convenient for me. My Mom is in town and we were just looking for a couple items. First on the list, some soil. We picked up a smaller bag of soil and they did a price check and guy said the bigger bag (same brand) outside is cheaper. We went outside, guy working in tow and looked at the bag and by golly it was cheaper, it had a $5 rebate attached to it. So the guy picked it up and started carrying it for us. Then we needed fertilizer, the guy lead the way to that aisle and pointed out fertilizer selection, we made our pick and then we decided we needed some bleach as well. The guy walked us to that aisle and pointed out the bleach, he is still carrying the 50lb bad of soil. We grab our bleach and head up to the counter. Guy and soil in tow. We pay for the items and he even walks the soil out to my car and loads it in the trunk, now this is great customer service and with a smile no less. *Did I mention this a dog friendly establishment, as long as your dog is on a leash you can walk in with fido and do your shopping. Spic and Span store and ready for their Grand Opening May 4th or 5th I think - so be on the look out for the great buys that are coming. Welcome to the Neighborhood Ace on the Fax!! read more

Poor experience. I was already annoyed when I got there, because I couldn't remember exactly where they were, and a Google or Yelp search for "ace hardware" doesn't show this store, because they call themselves Ace on The Fax. Whatever. I finally found them. I needed a lightbulb, and I had a picture of it, with all the identifying info. I was looking in light bulbs and an employee came to ask me if I needed help. I said yes, and said what kind of lightbulb I was looking for, and then I just got a blank stare from the employee. So I awkwardly said "okay, so, since I'm not seeing the lightbulb I guess you don't have it?" And he said "okay." and I left and went to Denver True Value Hardware and got exactly what I needed. read more

I think what I like about Ace on the Fax is their commitment to finding the part you need. If you need some obscure grill or lawnmower part and they don't carry an analogous brand or part they will take all the info and call you back days later after doing the adequate research to find what you need. Then they can special order it and get some solid instructions for installation. I appreciate that level of effort and it's been consistent across many visits. Also thy have a sick offering of candy at checkout... read more

"Ace is the place with the helpful hardware folks." But for real. The prices are slightly higher than your Home Depot or Lowe's, but it's the customer service that keeps me coming back. People there will take the time to consult you on what you're doing and give you thoughtful suggestions (looking at you Bill!). It's never an up-sell, but a genuine conversation about what they've known to work best. So many spring projects. So many questions. I know where I can get help and the stuff I need to do them! read more

Some people complain about smaller, non-warehouse-style hardware stores being "overpriced," but I gladly kick in a few extra bucks for a spot with exceptional customer service. The staff can sometimes be a little TOO attentive! Can you help me? Yeah, I'm headed back there for some nails....yep...they're on that aisle back there...yeah, thank you....no, no, I know what I need....thanks. But heck, I'll take THAT over standing in an orange-racked warehouse aisle, with "Customer needs assistance in plumbing" echoing overhead from the PA..... Pro tip: Become their Facebook friend. They hide coupons in their News Feed all the time! read more

I have been here a few times now. The place is always clean. The staff is always friendly and helpful. Sure you might spend a buck or so more on an item, being it is a neighborhood hardware store, but it's more than worth it. Thanks Ace on Fax, you guys rock! read more

I love hardware stores, but our first visit (we are new in Denver) to Ace on the Fax was, unfortunately, not a success. Clerks seemed sullen and indifferent, showing us, for example, a spray primer that "doesn't stick well," and then shrugging when I asked about other options. Even though this store is close to where we live, we'll choose the Ace in Virginia Village for further shopping. read more

These folks are amazing and helpful the moment you walk in the door. There's never been anything I can't find here for my house, my hot tub, my car keys or my camper. I feel blessed to have them near Park Hill. read more

Love my ace! ALWAYS someone to help me find what I'm looking for. Just as importantly someone that knows what they're talking about! I'm in there every week getting something to work on the house. Also it's a favorite of my dogs don't have to ask him twice to go. Finally, good dogs get treats at check out :) read more

i remember the days you could go to Ace and find hard to find parts. Lately it seems like even basic items are always out of stock or hard to find. For example working on a ball valve replacement on my sprinkler this week and thought I'd rather pay a little more to go close to Ace then drive to Home Depot. Unfortunately they didn't have much of any stock no matter what size I was looking for. Even if I had found the part I was not looking forward to standing in line because they had one person working the front and a long line. Remembered that True Value was a half mile down the road so I went there and they had plenty of selection, no line, and I was back home and part was replaced in no time. I just need to start remember to start with True Value first and using Ace as a back up plan moving forward. Plus half the time (weekends) you would think they would open up earlier then 8am. read more

So impressed with this store! The staff was extremely helpful and knew so much about all the home improvement projects. They spent over and hour with me helping me pick paint colors and ensure I had everything I needed. They also provided extra coupons to increase my savings! Amazing staff and great neighborhood place! read more

Customer service here is as good as it gets! When you walk in, the gal at the front desk asks what she can help you find, directs you to that area, and radios to let them know you're on your way and what you're looking for. Such a great experience vs the big box stores. Amazing! read more

Really great customer service. Every time I come in, there is always somebody to help me find what I am looking for and give me advice on my project if I need it. Glad to have this place in the neighborhood. read more

The cashier and in store wingman Zac Poland was the funniest and coolest cashier I have ever met his dashing good looks and funny jokes made my time at ace hardware exceptional and would recommend it for everyone. read more

Best service around! Right when we walk in we are greeted by a friendly associate asking what they can help us find. Someone always goes out of their way to match the bolts we bring in. Thanks for the great service!! read more

Extremely friendly and helpful, no matter the time of day! Well trained staff in all areas.

I came in with an unusual request - I wanted detachable wheels for my guitar pedalboard case. Adan figured out a way to make it work and built everything I needed right there in the store. It was incredible! I wanted to leave him a tip for the design and labor that went into it, but they don't accept tips (a yelp review is hopefully the next best thing). I can't recommend this Ace, and Adan specifically, enough! Thanks so much. read more

I moved into Park Hill about a year ago and found this store. They have consistently exceeded my expectations from the knowledgeable and friendly staff, to the beyond cool folks in back. Yesterday was a case in point. I had been struggling with my Honda lawnmower that I bought from Home Depot for weeks. They were supposedly "fixing it" after a winter laid dormant with bad gas, the mower, and not... well, this isn't about me. The MENSAs at Home Depot couldn't get the goddarn thing to run consistenly (took it back twice after humping it in an out of my car). Went to pick it up after it was "fixed" yesterday, and the GD thing was running at half speed. I grabbed the thing, jammed it back in my car and went to Ace on the Fax hoping for deliverance. Deliverance indeed! The folks out back felt my pain over the Home Depot experience. With one pull of the mower, the dude out back (I'm horrible with names, but the big feller) heard the engine and knew, like in a millisecond, what the issue was. There was a GD Honda repair bulletin on it!! Now what happened next is where the Ace on the Fax shines. Bigman was going home, but seeing my state of mental distress, delayed his departure to the beautiful world of non-work, and fixed it on the spot! A quick trip to grab him a twelver of Heineken left smiles all around. And yes, the mower is working perfectly!! I will not set foot in the Home Depot again. AotF is the best! read more

I'm not a hardware store type, so I appreciate help when I get it. Especially when it doesn't cost extra. Last year, an associate here helped me figure out how to hang bamboo blinds on my covered patio. This year, I decided to add some more blinds, and I walked in the store with last year's prototype "hanger." Long story short: The makeshift hanger is a pain to put together, and materials had to be ordered. I was told everything would be ready in two days and they would call me. I was skeptical, but everything happened exactly as promised. Yeah, the store is at a yucky location, but the parking lot feels safe and the store inside and out is always clean and tidy. The associates I have worked with are always ready to help. Yay. read more

We went grill shopping at this location based on the good reviews. Joel was so friendly, helpful, and professional. He answered all of our questions, and helped us with the checkout. Joel made it all so easy! This is our hardware store from now on. Thanks so much! read more

Upon entering I was immediately asked to leave my backpack at the register. Do they ask every woman to leave her purse, or every mother or father to leave the diaper bag at the register? I refused since I was carrying a computer. Denver is pushing for more bicycles and more mass transit, and people carrying backpacks should not be treated any differently than women (or men) with purses. Then the item I wanted to purchase rang up as $6.99, when it was posted as $3.99. I asked the clerk to walk 10 steps to look at the posted price, but she refused and wouldn't leave her register, although no one else was waiting in line (not surprising). Needless to say, it's my last visit to this store. read more

I have always had a good experience here. Most recently I had a propane tank filled and the technician was very knowledgeable and friendly. Thank you! read more

Can't say enough good things about this neighborhood store! Exceptional customer service and all of their employees have been wonderful to work with. Morgan is a great manager who helped get a special window screen fabricated for me as well as being a great all around person to work with! Also took a chain saw which wasn't working to their repair shop in the back and they fixed it while we waited. The blade needed to be replaced. They also cleaned the saw but the only charge was for the new blade. A lot of work was provided for $27!! (Won't ever go back to Denver True Value on Colfax after having a horrible experience being bullied and cussed at by a clerk there named John). read more

These folks have been consistently helpful, knowledgable and pleasant. They have been a great addition to the East Colfax business community and the whole area. read more

WOW, this store is beautiful. Big, new, clean, wide aisles, etc. with large parking lot. The customer service is spotty. About 1/3 of the staff is very knowledgeable and helpful, about 1/3 are indifferent, and about 1/3 are basically brain dead. Sadly the other day only the indifferent and brain dead were working. Watch the prices, as many are higher than other Ace stores in the area. They do have a large stock and probably have whatever hardware item you are after. I would love to see this store make it, but when I see the customer count, I have my doubts. DaleP read more

Mike and the gang helped with my wheel barrel tire, which came off the rim. Not only did he find a $7 inner tube for my flat tire, he installed it for free. The place down the street wanted $15 for the inner tube and $8 to install it! I had been dragging that tire around for days. They saved me time and frustration. Besides, the store is huge and brand new. I'll never go anywhere else! read more

Went there on advice of my local (12th Ave) Ace when I had a part from my furnace with a stuck thread. Their shop guy took it, re-threaded it, and I was on my way in 20 minutes. No charge. I can't say enough about their good customer service and willingness to help someone. There is a reason why you should patronize your local hardware store. read more

This store is wonderful! The customer service is as good as it gets and they almost always have everything I need. And the staff goes way beyond what is expected- replacing a battery in a car fob when I was clueless. Most recently Matt fixed our car fob then followed up with the manufacturer to try to figure out why our fob had gone bad. Always a good experience from someone who generally does NOT like hardware stores. read more