I got in a bind and I was at the Mac SportsCenter with a dead battery. They were willing to bring me a battery and help me out!!! Very friendly very very helpful. I've never had any problems with any AutoZone. This one I especially recommend for their customer service!! read more

Used this location a couple times now. Friendly and helpful service. Answered all my questions and did free battery test.

It's a smaller AutoZone with limited inventory. I usually go here first since it's close to my house. And if they don't have what I need I end up going to the other on Main street. Decent employees, sometimes it gets kinda busy and cramped. There really isn't a line to checkout, just kinda gotta stand wherever and wait your turn, kinda unorganized. Other than those things it's a pretty straightforward parts store. read more

I'm giving 3 stars only because of the nice guy who scanned my items. but one of the staff members, I didn't get the name was so rudeee and seemed super Annoyed of me asking just 2 questions. I was super nice to him and respectful and he was so rude! I don't think I will come to this location anymore. I wish I got a name but he was a kinda of short Hispanic dude in about his 20's with a tattoo sleeve. read more

Was in this store with my son and his friend! The associate was Rude and being sarcastic during the whole transaction! I continued to be patient with his BS: however my son was annoyed and took his receipt from him because the guy proceeded to take his time handing it over! He started to argue with my son and "told my son to get his punk ass out of here" my son is a gay young man! Not only was he unprofessional but he crossed many lines! I'm reaching out to corporate and anyone else necessary! For an employee to feel comfortable enough to curse and show discrimination there is really something wrong! read more

George was incredibly helpful both times we had to visit this location (in the last week). He remembered us and knew exactly what we needed, and didn't mind testing it again just to verify before we made our purchase. Even in the cold weather he didn't hesitate to come lend us a hand. Quick and genuine customer service at its finest from the entire store read more

8/1/2022 I was assisted by Michele Y. in Maple Valley, with replacement parts when I was outside of my home state. Michele, manager that day, came outside as I was unsuccessfully attempting to put on wiper blades that I just bought. I was upset, overheated, and tired of nothing but problems all day. Seeing how upset I was, Michele took over. She quickly found that I had the wrong parts. Realizing the model name on the vehicle didnt match the parts, She assured me that she would go get the correct ones. She did exactly that. She quickly installed the blades so that I could safely drive home through the rainstorm. Michele saved my day with her kind manner and knowledgeable assistance! read more

Preston was very knowledgeable on explaining to me about direct current and alternating current. I came to store 193 for a battery check. Thank you Preston for your kindness and sharing your wisdom. read more

Great service! Juan changed our battery and took care of everything quickly. Thank you Autozone!

Great customer service. I needed new windshield wipers and the associate showed me the best moderate priced ones. Very helpful and polite.

Been there bought a front signal light and the guy said he cant change it on my car ,because it takes too long...went home and a friend of mine did it in 2 min with no tools....so employees there wont try even to help you ....will just tell u they dont do it....easy,right? Shame!!! read more

I cannot find a way to complain to the head Auto Zone corporation, so I am sending a complaint on here. I ordered a product with the promise of "Next Day Delivery" which alone was FALSE ADVERTISING. I was not told that "due to a higher amount, the transaction needs to be approved, and therefore will not be delivered until Monday".. I learned this information when I called with a concern that my package had not been delivered. We have one family vehicle, and it is not running.. We bought the part from this store specifically due to the "Next Day Delivery" promise. When I called with this concern the lady told me that she was sorry, and offered a $15.00 gift card for the inconvenience.. I told her this was not her fault but we need to speak to a supervisor due to this making me miss work, lose money, and not have a safe vehicle due to only false advertising so Auto Zone can make money. I got transfered to a supervisor who only referred to himself as "Chris". He was extremely disrespectful, uncaring, and downright rude. He told me I can cancel my order, or wait.. Those are my only two options. He had zero compassion for my situation, and zero concern for customer satisfaction. I have spent well over a thousand dollars this last year at Auto Zone alone, and much more prior.. Due to this situation (unless resolved) I will no longer be using Auto Zone if employees are higher prioritized than customers, especially with the degrading way he spoke to me. This so called "Chris" should not be a supervisor, and after the way he disregarded my concern, should not be in customer service at all. Eventually after giving me no other options, I said okay, and asked for my $15.00 gift card previously promised.. He then said "I cannot give you that." which is also unbelievable. Since he wanted to be a complete jerk, rather than just helping me.. Auto Zone lost a loyal customer. This is sickening. So sad to see such an incredible company turn into such a horrific mess. I'd think especially in a pandemic, these employees would be kinder. My friends and family here in California will now be finding another place to shop. read more

This location was excellent with their customer service. The manager was very attentive when I had an issue with replacing one of the screws o. the battery terminal. I highly recommend that he is given recognition from his superiors as to how to interact with the customer and to be solution-based. read more

Why have I been going to a dealership all these years?! I can't say enough great things about the service I've received from this autozone! Every employee has been friendly and helpful, I'm always greeted when I go in. They've not only helped me change my wipers and air/cabin filters but also taught me how to do it myself. They don't recommend unnecessary or expensive products, just exactly what they would use in their own cars. If you do need help actually installing a part I would recommend going when it's not super busy otherwise you will have to wait. But honestly, with the amount of money your saving...what's a little wait? read more

They need more staff members here. If you're going in to ask for their help you're most likely going to have to wait. This location feels a bit cramped and there's probably less selection than other stores, but I haven't left without buying what I needed. read more

I was discriminated against because i made autozone pay me for my time putting on no good parts.Definetly dont shop at the keokuk autozone.Oreillys is right up the street .Better service quality parts and a staff that is respectful read more

Just stood in line for almost 20 minutes with a heavy ass container of oil I was hoping to dispose of. 3 guys behind the counter checking people out. All of them saw me standing there with the old oil. But didn't bother to tell me their disposal tank was full until after I stood in line for 20 minutes holding the heavy ass container of oil. Pretty fuckin stupid guys! read more

I went in here the other day, without knowing exactly what I needed for my truck when it wouldn't start. My husband was at work, and I had no idea how to fix it. I got someone to rig it so I could at least get to the auto parts store. The gentleman that helped me, Ricardo was very patient with me as I described "the round thingy on the battery". He came out and looked at it, got what I needed, even installed it for me! I was on cloud 9, and was able to finish my errands for the day. Thanks Ricardo! You went above and beyond in my book. read more

Keith is amazing! He really gets what customer service really is. It is a bit small and crowded but completely worth it just because of him alone. read more