I would like to express my experience with a salesman named Nathan Brown. He assisted my family…read moremember with the upmost caring and courteous service before and after the sale.

Customer service is absolutely terrible, I've called two days in a row to schedule a 6 month…read moreservice appointment. I've left 3 messages with no response. I have no problem with the service once I schedule an appointment, it's just getting an appointment schedule; this is a reoccurring problem!

Went there to get a pick up truck and didn't think I was going to get it but thanks to Jose (TJ)…read more,Brandon and Kendell they made it happen thanks my guys appreciate yalll.

BUYER BEWARE! My son…read moreis military and was stationed here, and this company took advantage of him. Less than two weeks after buying the car, the check engine light came on, the gas gauge stopped working, and the car won't start consistently--even with a new battery. We contacted several people, and once the car was paid for, the kindness disappeared. Basically, tough luck And Hanged up on him Denzel was his salesman. They were nice when they wanted the sale, but completely different afterward. I don't want another military kid getting treated this way. Do NOT buy from this shady Dealership. 518 Auto

first and foremost I want to thank Quan and Derek for the work that they do. there more I just…read morecan't remember there names. however, professionalism over the top. not only did they help us resolve the issue we had with our car, got us into a better car that also made it more affordable. they showed how a team cares for people and their customers by listening and going above and beyond finding a way to get you not only what you need but what you want. I honestly won't go anywhere else. you shouldn't either... don't take my word for it, check them out; ask for quan or anyone he recommends.

Raquon Dixon is highly rude and unprofessional no customer service at all, very disappointed in the…read moreservice and experience

Justin delivered the right car at the right price with excellent customer service. He answered our…read morequestions and made the process easy for us. I'm confident in the quality of the vehicle purchased and that Trimax will stand behind it.

I purchased a 2018 Golf GTI from this dealer from out of state. I was too far to see the vehicle…read moremyself, but Justin was more than willing to do a virtual tour and put the vehicle up on a lift so i could inspect the underside of the car from my home. This was my first experience trying to purchase a vehicle that I could not see first hand for myself. Justin made it a seamless, easy, and confidence inspiring experience. From what I could gather, his dealership maintains, inspects, and corrects their vehicles to the best of their ability before selling them to the public and that is nothing but honorable, trustworthy, and respectable business practice. Justin is straight, to the point, and no fluff as any good mechanic should be. He took care of me and even left a little cash in the car upon delivery so I could go get it cleaned up after its long trip (had it delivered a few states over) so it could look nice and new for the first impression to friends and family. Justin absolutely does his best to deliver a quality product to his customers. Not all used cars can be perfect on the spot, but he makes up for that variable with a solid business ethic, customer service, and a love for the community. I would recommend his dealership to anyone.

My husband and I went in today to buy a dodge ram 1500 and it was the smoothest process we've had…read morein buying a vehicle. Every single person we dealt with was amazing, kind, and willing to negotiate to get the best possible outcome! We can't thank Demetrius, Nazier, and Pam enough!

Actively lied and tried to have work done on my fathers vehicle that didn't need to be done. To…read morestart, my father and I build hot rods in our spare time. We build engines, body work, electrical, welding/frame work, engine swaps, transmission rebuilds, suspensions swaps. We know our way around vehicles and only go to places for inspections as that is legally required. He brought his vehicle here to have an inspection. We measured the thickness of the rotors and inspected the pads before he brought it down. Used a micrometer to make sure we were within thickness standards for the rotors. What comes back during the inspection? Rotors and pads need to be replaced...1600 bucks, lady down there gets into a yelling match with my dad about the rotors because he calls them out about lying. She even said they replace rotors when they do brakes as a given, regardless of the status of the rotors. Would not tell us why besides that it was policy...that is illegal. They are replacing parts that don't necessarily need to be replaced. Rotors only need to replaced if they are grooved, thin or cracked. Brakes had plenty of pad on them, we measured those too... I would not recommend going here they as they trying to replace parts that don't need to be replaced. Per state law we are within minimum standards needed to pass an inspection but somehow needed brakes...I wouldn't trust them with my kids Tonka truck.

does anyone have any of their personal numbers I bought a truck from them and they never sent the…read moretitle

If I could give them ZERO STARS I Would!!! If you buy from here take the Vehicle to a mechanic to…read moreget inspected before giving them a dime! They are liars and DO NOT back their vehicles! They sold my son a Toyota Tundra for $15K and within an hour of leaving the lot ALL the dash lights came on. They allowed him to bring it back for their "Mechanic" to repair and basically claimed to have fixed the issue, but refused to provide any paperwork showing what was done (AKA they reset the codes). Long story short the lights came back on the dash and when my son took it to Toyota he was informed that the Transmission needed to be replaced at a price point of $7K amongst other issues including an Exhaust Leak and extensive rust that we couldn't see. Surfside's Sales Rep and Owner refused to accept any responsibility. Play by play so you can decide if this is a Company you want to do business with: Purchased an 07 Toyota Tundra for $15,500 on 2.24.24 at 10:30AM within hours of leaving dealership Numerous dash lights popped up, Contacted Kevin with Surfside Auto Dealership via text and sent Video of the Dash Lights and he said it sounds like a sensor so run the codes and they will fix it. 2.24.24 at 6:58PM Sent Kevin with Surfside Auto Dealership the printout from Auto Zone indicating the Transmission Assembly & Torque Converter would need to be replaced. 2.25.24 Dealership was closed so on 2.26.24 Dropped off truck to Kevin with Surfside Auto Dealership for dash lights repair - Have Video of him saying they would take care of the issue (to large to upload) 2.28.24 Contacted Kevin with Surfside Auto Dealership via text to check on status and he stated the truck will be ready for pickup tomorrow afternoon. It had a stability sensor and transmission cooling sensor causing the dash lights. 2.29.24 Kevin with Surfside Auto Dealership text to say the truck is ready to be picked up and is operating perfectly 3.10.24 Contacted Kevin with Surfside Auto Dealership via text to let him know the dash lights were back on and he said the sensor wire must have a short and there is nothing wrong with the transmission for sure, but he will schedule another appointment for the truck to be dropped off. After getting the run around on another appointment, dropped truck off to Kevin with Surfside Auto Dealership on 3.15.24. On 3.21.24 the truck was still sitting in their parking lot so I called and was told it would be looked at tomorrow 3.22.24. 3.23.24 Kevin with Surfside Auto Dealership text to say the truck is back at their dealership, but the dash light is still flashing. There is no short that he can find or sensor issues. He then stated via text "The Owners have said that there is nothing we can do and it was fine when test driven and purchased." 3.26.24 Dropped the truck off to Toyota Dealership for a proper Diagnosis - Toyota Mechanic stated Transmission needs to be replaced (see video and Toyota Diagnosis paperwork uploaded to box.com) Transmission replacement Quote $7,320.35 Also, asked Kevin if the fan blower for AC that was listed on the paperwork when truck was purchased was in an and he stated it was on backorder - NEVER HEARD ANOTHER WORD!!

Disclaimer: I've never worked with the sales department, just the service center. My rating is for…read morethe service center. We always have the greatest team that service my Tahoe up here at the service center. They're always so nice and willing to answer questions. The best part is they keep you up to date if you leave your vehicle up there throughout the day to be serviced. I hate that this place has only 2-3 stars overall because their service department is phenomenal.

Absolutely terrible customer service and zero accountability. My car was towed here for an issue…read morewith the key fobs, and it turned into a multi-week ordeal filled with dropped calls, zero updates, and missing diagnostics. They charged me over $500 for a battery and fuse box, yet couldn't tell me the root cause of the breakdown. When I went to pick it up, the alarm was still blaring--the exact issue it went in for. Then, they handed the car back to my wife with the door handle plate broken off. When I escalated this to the Service Director, Mr. Todd, he offered no apology. Instead, he made excuses about being shorthanded and told me I was fortunate get my car back so quickly. They kept the car another week to "inspect it" and did absolutely nothing else to fix the root problem. This dealership treats customers like numbers. Avoid their service department if you value your time, money, and vehicle safety.

they sold me a faulty bmw 328i with transmission problems, and 7 bad sensors to replace. please do…read moreNOT BUY A SINGLE FUCKING CAR FROM HERE! they need to shut this shit DOWN!! all their cars are questionable

The worst experience ever! Brian, the owner told me if I took my last review down then he would fix…read moremy daughters car. He had the nerve to "sympathize" with me and say he had 3 children & would never try to get over! They sold her a lemon and the issue still isn't fixed. The car has been broke down for months. It was leaking oil and we have brought the car up there a total of 5 times and have invested so much money into parts, it's not even funny. They claim that they went half each time on parts and labor, but of course it's sales. They are a rip off and the last time Denzel, the manager told us to stop bringing the car up there because apparently the mechanics don't know what they are doing! This is a shady company and workers who are no longer there can vouch for that! if you want to get screwed and waste money, purchase a car from here! My daughter's car had issues within the first couple of weeks and the warranty was trash! I'm highly upset and they act just as such, a horrible used car dealership!

Called asked if they had some used tires. They confirmed my size and gave me a price. Told them I'd…read morebe there since I was driving on a donut and leaving a drs office. I was told okay we will hold and wait for you. I arrive and they say "no we sold those" after I told them I just called they told me "yea we probably sold them anyway" wtf????

Randomly Had a nail in my tire leaving from work at the Airport. I loved how I was able to call and…read moreget in contact with someone immediately, tell them my dilemma and get a quote in under 8 minutes. When I arrived everyone from behind the counter and even all the mechanics walking through while working immediately radianted warm welcoming vibes. I explained what I needed and they had me in and out faster than I could finish eating a candy bar. I will definitely be coming back to this place for future car needs!

Heres my experience…read more I bought a truck from them knowing full well it was a used vehicle, a little beat up, a little rusty, but for a good price. In the end it had a few issues within the first 90 days however Elijah and Tony were great about getting things sorted. Continuing to make sure I'm a satisfied customer. All I can say is be clear, get a warranty if available, and if something reasonable comes up then give them a call! Thanks for the truck!

Bought a cash car and I guess I expected it to last a year at least . They basically said try to…read moreget it looked at somewhere else. Spend you thousands wisely .