Great service!!! Asia is AMAZING!! Super helpful with the quotes and recommendations.read more

I came to this lumber yard because the old Smoot Lumber location had closed last year. Smoot's…read moredoes still exist bit it's located so far away in Manassas. I was told that this lumber yard and Smoot's is owned by the same company. I came today to pick up some from moldings, because I'm in the process of re-finishing our basement myself. From what Ive seen so far, their prices are decent, and it's a huge lumber yard. They have an interesting showroom, and they carry all different kinds of molding. I don't like the pick-up system that is outside. After my order was paid, I was instructed to drive around to the back to pick-up my order. There were 10 other customers standing outside doing the same thing, and there is no real system or actual line in place. They would simply help whoever they felt like helping. I got skipped and that was irritating.

Mixed experiences here. The merchandise is of high quality and my past selections worked out well…read more I like seeing the Daltile products in my home. However, my most recent experience did not lead to a purchase. This business operates by appointment only, and an employee has to look up the price of everything. This makes it hard to design on a budget. If you choose something and find out it's too expensive, you have to start over. I wanted to look at Daltile's merchandise and develop my vague design idea with the help of an employee. The employee seemed impatient with my idea and price questions. The employee's ideas weren't bad, but I wanted a completely different style and color scheme from the suggestion that kept coming my way. This business won't sell directly to the homeowner. If you want to create your own design, you might spend a couple of hours at Daltile looking at merchandise and getting an initial price. Then your contractor has to place the order. Then you as homeowner get a "discount." What's behind this cumbersome process? It makes sense if the contractor spends time creating the design, but not if you develop the design at Daltile. Probably the best use of this business model is to have the contractor do all of the designing and ordering. If you trust your sense of design, it's faster and cheaper to buy tile at a hardware store or online. For this project, I ended up spending two happy hours staring at tile at a big-box store and bought some tile there. Then I went to another tile business, where an employee helped me with the emerging design, and bought the rest. Everything I bought at both of those other places was in stock. As with all design work and product research, you'll want to determine the value of your time and skill, your contractor's time and skill, and the merchandise you are choosing.

Wow. Yes you do need an appointment -- but well worth the phone call…read more What a great experience with Mary. Tile selection was amazing. Mary helped guide my choices to create several cohesive looks. She also provided guidance, e.g., pointing out when tile finishes would make for a slippery floor. Pricing was also made available.

Clean, stocked, and organized- you will not be disappointed. Currently out of gloves, getting masks…read morein May. More supplies in July. Definitely worth a visit. Jocelyn is awesome and manages this place like a brigade.

I purchased brick material from this vendor and they were supposed to deliver it to my location…read more The company hired a third party agency and they made the delivery at the wrong location. I paid in advance for their material and delivery and after I tried to get them to respond about the their mistake on my delivery, Mr. Franco (the manager) told me that they are an employee owned company and that they use third party delivery companies and will not rectify the issue. He hung up the call on me and when I called back the other employee said there is nothing they can do because they hired a third party company. DO NOT BUY FROM THIS VENDOR , THEY ARE NOT ETHICAL AND THEY WILL SCAM YOU!

I have never been given the run-around like I have with this business. They lie about timelines and…read morethen lie about lying! For example, I placed an order on 4.4.19 and was told it would be ready in a week. Today is 4.23.19 and I'm still waiting on my order. Staff are rude when I call to inquire about the status and all claim they never told me a date for the order to be ready. Really? What kind of person places an order without an idea of when to expect it? Unprofessional, disorganized, and I regret giving them a dime of my money

We were recently in the market for a new granite countertop to complete our kitchen remodel. I…read moresent out requests for bids from every local granite place I could find on Google. Granite Outlet was one of the first to respond with a quote. I had high hopes for them. Unfortunately, once we examined the market a little more, Granite Outlet proved to be high cost-wise, and worse, their service proved to be insulting. After receiving thier quote, we decided to stop in to look at the granite slabs and see if there were any potential cost savings we could find. We were met by a steely eyed manager who assigned us to one of their sales team members. The mustached rotund fellow who got assigned us couldn't have been less interested in us or our needs. Perhaps it was because we didn't look like the usual 55 year old housewife who looked to be their average customer. Perhaps it was because I decided to wear grubby basketball shorts, t-shirt and flip flops. Or perhaps it's because he doesn't have a modicum of customer service skill. After asking him to revise our quotes with several different granite colors, he plugged them into the computer, returned 10 minutes later, and thrust the printouts in our hands with no words, explanation, sales pitch, nothing. Then he waddled back to his "office" and left us there. Great. It was at that point I knew I would need to Yelp about the experience. With the housing economy dropping, these granite and kitchen remodel places should be showering their potential customers with jewels and pastries while offering slices of delicious pie, not making them feel uncomfortable and unwanted. We ended up going with Richstone Granite who proved to be friendly, cheap, and professional. Nice work Granite Outlet for a thoroughly putrid experience.

That's kinda funny. My husband and I went through the same experience as you did. We also picked…read moreRichstone! because they were very helpful and professional. I regret wasting my time with Granite outlet. I saved over $700 with Richstone. Plus, I picked out my own slab :) Granite outlet's Santa Cecilia was not even close to Santa Cecilia that Richstone had. I seriously don't know how Granite outlet is making money with that type of material and service. I am so glad that I went with Richstone :)

laundry Room completed and cabinet look great. had a little hiccup at the end with a return but…read morethey made it right - stand up company. Will do business again with them. Thank you !

I ordered 10 laundry cabinets on or about 1/17/25. I ordered them through Abdi Gesey and was told…read more all the cabinets were in stock and they could be delivered after assembly - about 7-10 days. That was plenty of time for me to get prepped and get project completed before my customer had to leave a deployment (mid March) which I informed Abdi of this situation. After about a week - Abdi called and said the upper cabinets on the main wall were back ordered and will take some time to get but he could exchange the 2 24" and 1 18" for 3 21's. That worked because I couldn't afford a delay even though it meant cabinets wouldn't line up with corresponding base's. about 2 weeks later - delivery....But the 2 30" uppers that go over W&D were back ordered. Didn't find out until delivery. a couple more weeks go by and I call - by the way - I always had to call him - he never returned a call from me, I always had to call back. (Always). I reminded him of my time line and waited. I finally had to make a decision so I could finish project before owner left for deployment for 11 months. We decided to just put shelves over W&D. I called Abdi and told him. He said they might already be putting them together. I told him I had to cancel those 2 as I had no more time. He said he would do what he could do and get me refunded. 4 days later I get a call that they are delivering the 2 cabinets. I refused delivery, not only because I no longer need them and he acknowledge he would stop order, but I was completed with the job and no one would be able to accept delivery. I talked again to Abdi and he said the process would take a little time but be patient. I called him today 3/12/25 - Almost 2 months in and he said he could not refund the 2 cabinets as they tried to deliver and I refused. Not to mention, again, I had to call him - but there was no reasoning with him. I really love the cabinets and thought I found a new supplier but unfortunately the customer service is the worst. I was lied to multiple times and calls were never returned. I am out over 500.00 now. I do not even have the cabinets to use elsewhere - all because of the lack of communication and being deceived. They really need new management - and maybe someday have a quality business. 2 star only because the cabinets are very nice. Customer service is essential. RT

Thank you, Jason and Daniel. You both were super helpful and made a stressful decision way less…read morestressful with your expertise. We appreciate you guys!

Ji and Hannah were wonderful to work with. They were very friendly and listened to what we were…read morelooking for In remodeling our master bath. They are very knowledgeable and very good at putting designs together that work with our budget. If want a great experience with a professional and friendly staff go see Ji and Hannah at the Tile shop in Springfield.