John was great and very professional. He fixed the refrigerator in a timely manner, and the cost…read morewas very reasonable. I would recommend them 10 out of 10 times.

Response time was quick, they were confident in their skills in repair, professional and…read morepersonable. They communicated well throughout the process. Would definitely recommend!

Incredible! I was in…read moreneed of someone to fix our washing machine, but when I came across ED Services site and reviews I figured I would ask if they could look at my dryer and electric stove top too. I was so kindly greeted on the phone, clearly told what the price for a visit would be and an appointment was made same day. Washing Machine: Nick ran all the error codes on my washer to figure out what the problem was and discovered it was simply a leaky door seal. His honesty was refreshing. Dryer: I was worried the lint was incredibly backed up and needed to be cleared. Also our vent hose had come off and needed to be re-attached. Again, with quick precision Nick completely dis-asembled our dryer, vacuuming out the dust, dirt and debri that had collected inside. He washed and dried the drum and re-attached the hose. He cleaned the entire vent hose and inside of the dryer free from lint. Electric Stove Top: a year or so ago two of the burners stopped working. We figured with the stovetop being 25 years old it had just gotten old. Nick inspected the entire system and discovered the two burners had gone out because a short had occurred and burned up where the electric chord connects to the control panel. Because of the age of our stove top he said he and his office would try and track down a replacement control panel and once they did they would reach out to let us know. I was so impressed by the honesty and hard work ED Services offered. His patience and friendliness also put me at ease. We will absolutely be calling them out again for any other appliance issues, should they arise.

Thank you so much for your help, my laundry drying was acting up and is only less than 2yrs, but he…read morecame out and fix it up. Also didn't cost much to do that. Gracias

Michael does fantastic work. We had a frig that stopped cooling and a leaking dishwasher that he…read morefixed in two visits, for a grand total of about $200, quite a pleasant surprise versus what could have been. I highly recommend using him for all of your appliance repair work.

Very responsive and nice to work with. He showed up on time and described what he was doing. I…read morerecommend their services.

Our refrigerator in our garage is only a few years old but it started making a noise off and on so…read morewe called John's Appliance Repair last week. Aaron came out the next morning and was able to make a repair that was definitely less expensive than replacing the entire condenser fan motor. Aaron was very nice and professional and ended up gluing the magnet onto the motherboard or something like that. We had to keep the unit unplugged for 24 hours to allow the epoxy type glue to dry completely. I plugged it in 24 hours later as instructed and the refrigerator and freezer compartments got cool and have since stayed at the appropriate temperature. And here we are a week later and it is still doing just fine. If that repair hadn't done the trick and we did need to replace the fan motor, they are all on back order and I am confident Aaron would have been able to retrofit one that would work, with no problem. I am just disappointed at how cheaply appliances are made these days. But glad that I know who to call to fix them when needed. I highly recommend John's Appliance Repair!

What's happened to Johns Appliance Repair in Plano TX? Did they recently change ownership?…read more Nothing about this experience was like it used to be. They used to be my go-to appliance repair for myself and my 2 rental houses. This time washing machine leaking when not running. My back and forth with them went on 6 weeks and it never did fix it! * 2 now-shows * 1 new part (sensor) installed for $300 that didn't fix the problem * 2 other new parts (pump and stabalizer) ordered for $700 that I said no to and told them to leave because what the guy was saying didn't even make any sense at that point. * Forgot to order one of the parts that I didn't need but that set it back about 3 weeks. Now, it's been correctly diagnosed and fixed it needed a new water valve. The valve was never shutting and continually dripped. With 3 different parts recommneded for replacement and none of them were actually parts that would fix the problem! The guy who came out literally was like a the Key Stone Cops if they didn't speak enough English to have a conversation. It was so ridiculous - one of the no-shows was due to the fact that "another customer had a last name similar to mine." Incompetence throughout the entire operation now

I never thought that appliance repair would be so rewarding. But, with "planned obsolescence"…read moremaking newer appliances fail sooner and sooner throughout time, I wanted to give it a shot. I had TWO appliances go out - a non-smart, "old school", plain jane GE fridge, and a Whirlpool washing machine that we love. The fridge and freezer had suddenly stopped remaining cold enough for safe food storage. Serge had the fridge back up with a new defrost heater element module, and it has been going steady for weeks, now. I suspect we may get another 12 years out of this beast. Remarkably, the ice maker is also working like new, again. I guess when that element is going out, it affects much in the whole unit, with the way they circulate the air in these things. Serge explained this very well to me and I appreciate that transfer of knowledge more than anything else. The washer required a new control board and pump. This is in the garage, and Serge was able to determine that rats may have gotten in at some point, doing their chewing thang, and the wires shorted, blowing the pump, eventually blowing the controller. We have since been fostering some feral cats, and rats have been a rare sight, now. Happy to have it repaired. The entire time, I felt in-the-loop. Everything was explained in perfect detail for my level of understanding. Serge took time to hop on his phone and seek alternatives to offer me choices in paths to take. Honest communication at every step. Poor Vera. No one mentions Vera. VERA ROCKS! She was in a happy mood for every call. She took time to go between Serge and myself, if she was unsure about an answer. She never made anything up when she did not know the answer. I always felt in good hands dealing with Vera. Both of these people are good, honest, hard-working people and I hope you will consider Lucid Appliance Repair the next time you are faced with a failing "loved one", instead of buying deeper into the overly capitalist chain of breaking/buying/breaking/buying. Serge is the appliance doctor (and Vera the nurse) that you need.

I needed a repairman for my 25 year old Whirlpool refrigerator. It was running out of control and…read morefreezing up in both sections. I looked for the first one I could find with 5 stars on Yelp, and found Lucid Appliance Repair. I called them first thing in the morning, Maria was super friendly on the phone, and she scheduled a technician for that afternoon. Serge called me back, set a time, and showed up on schedule. He said it's probably the fan that needs cleaning, and remarked that my refrigerator is super reliable, so it is worth repairing. After a quick inspection, he reported that the thermocouple in the mechanical temperature control was old and needed replacing. Sure enough, it was clogged with water and ice. So he cleaned it up and got the refrigerator working until he could get a new thermocouple. Serge called again the next morning, reported that he had the new part, came over, and installed it. It worked fine and has been ever since. "It will last another 20 years," he said. I should live that long! I paid with credit card. Five Stars to Serge and Lucid Appliance Repair.

Rauf repaired my elderly Mom's dishwasher and he was professional and priced well. My mom is 94…read moreand she really appreciated how kind Rauf was with her and her issues with lack of hearing. Great service!

The hype is all true. Arrived on time, no nonsense, competent and quick! Fixed our washer in less…read morethan an hour, purrs like new. Will use again!

I'm a beginner with sewing machines and had messed up the needle in my machine just trying to do a…read moretest run on some scrap cloth (so much that I thought the bobbin timing was the problem- the needle was bent and couldn't catch the thread). The gentleman kindly showed me what had happened, how to properly operate the machine, and repaired it. Very excited to come back and hoping to attend some classes here later! the lady at the desk is also so helpful and answered all my questions the day before. Wonderful place, highly recommend!

From the owner: Sewing Solutions Hub is your one-stop shop for all things sewing in Plano. We are an authorized…read moreHusqvarna VIKING Dealer. We offer expert sewing machine service and repairs on all makes and models of sewing machines, a variety of sewing & quilting classes, quality fabrics, accessories, and notions. We also do clothing alterations with care and precision to help you get the perfect fit. Whether you're just starting out or have years of experience, you'll find the tools, support, and community you need right here. Visit us today — where sewing meets solutions.

My fridge stopped working. I placed a fridge repair request here in Yelp, and they reached out…read moreimmediately asking to schedule an appointment! Simple! The appointment was made. They arrived on time, and got the assessment done immediately. My quote was extremely high compared to how old my fridge is, they recommended I just buy a new fridge as the price was the same as a new fridge. I will be taking their advice and get a new fridge.

It took over two months for them to inform us that the machine was deemed irreparable; a decision…read morethey had actually made a full month earlier. That determination was "lost" internally and never communicated to us or to American Home Shield. Despite calling weekly for updates, we were repeatedly told that parts were on order when, in reality, they were not. On top of that, getting anyone on the phone was nearly impossible. Calls routinely went unanswered, and Karen and Jennifer consistently failed to return messages. This was an extremely frustrating and unacceptable experience. I would not recommend this company as dealing with them was truly horrific.

We needed repairs on our Bosch cooktop & vent, and we were thrilled with the service we received…read morefrom Mr. Appliance of Plano!! They were quick to schedule an appointment, their text & email communication was GREAT, & the repair tech Layne arrived right on time & completed our repairs with minimal hassle. Their prices were very fair, as well - not as cheap as some of the other appliance shops in DFW, but when they show up as scheduled, their reps are polite & knowledgeable, and they actually FIX the problem, it's worth it! We've had less-than-stellar experience with other appliance shops in DFW, so we're thrilled to find Mr. Appliance of Plano - they'll get all our appliance repair business from now on!

I have used this company in the past and I was extremely satisfied. Let me explain my reason, not…read moreonly for the review but for the low rating this time: My washing machine refused to complete a normal cycle, so again I place a call to them. As always, the call was professional, the staff friendly and I was able to land an appoint for the next day, despite it being the day before Thanksgiving. Fast forward to Wednesday, November 27th. My appointment was to be between 3:00 and 3:30 but while at work, I receive a call coming in a little after 1pm. The technician advised that he was in route to my home. YIKES! But you're "TWO" hours early. The tech advised and I quote; You are my last customer for today. I can do you today or it will be Monday before I get back out. I advised him that I could not wait until Monday, that is not what I was told but there is someone at my home now, waiting for me. I instructed him to call me after he looks at the appliance and advised him that "I" would be the one paying him and would l=give him a credit card over the phone, if that was okay. He said fine. After waiting, I called the person at my home to see if the tech showed up; I was told yes and that he was gone. Gone? Yes, he repaired it and left. Did he tell you what was wrong, how much it would cost? The response was; no. The technician repaired my machine without advising me of what was wrong or how much it would cost. He also did not follow up with me for payment-NOTHING. I receive a call on yesterday to advise me of what I owe. Mr. Appliance is NOW wanting to complete the service and settle up! I did call them back on yesterday, after work but received their voice mail. I will call again today and BOY do I have an earful for them. I will also call the BBB. Who does this !!!! ????

2nd update. Technician has been out twice. Said fixed. Nice guy…read more Leaves and same error for now 3rd time. Now two weeks without washer. Biggest frustration is this AI company. Called 3 times between yesterday and today to try to resolve this. No call back. No tech. Lost in the void. Extremely frustrating to have to come here and review to try to get someone resolve the issue. Hoping we can figure this out, but be wary of complete lack of customer service if first call out doesn't work.

I am extremely disappointed with my experience with this company. I called them to diagnose my…read morerefrigerator because it was not cooling properly. After their visit, I was charged over $500 to replace a heating coil and a defrost fan. Unfortunately, those repairs did absolutely nothing to fix the issue. Now, after spending that money, I'm being told that the compressor needs to be replaced -- which apparently was the real problem all along -- and they want to charge me even more. I don't understand why this wasn't properly diagnosed in the first place. A professional appliance company should be able to accurately identify the root cause before charging customers hundreds of dollars for unnecessary repairs. I feel like I paid a significant amount of money without getting the problem resolved, and now I'm being asked to spend even more to fix what should have been correctly identified from the beginning. Very frustrating experience, and I cannot recommend this company based on my experience.