Beware! I called Addario's because the boiler did not turn on and we did not have heating, they sent a technician who supposedly has a master degree, the diagnosis was that the chimney had problems and not the boiler, ending up paying him $ 622.30 without repairing it. So I called a fireplace company to give me a diagnosis, charging me $ 260 and they told me that the fireplace was fine and that the problem was the boiler. I called another boiler company and they found the problem that the Addario's technician joined two wires without putting the electrical plug on but one fuse was blown, and the boiler went to work ending up paying $ 400. I have called Addario's to get my money back, they told me that a manager is going to call me, 4 days have passed and no one calls me. What kind of company is Addario's that charges money without solving the problem, much less taking responsibility for misdiagnosis. I do not recommend Addario's to anyone for his poor service and professionalism. read more

Terrible and overpriced. To install a toilet they want $680, thats outragous. I got taken once, but never again.

Their "Family Value Plan" is a rip off. You essentially pay an emergency visit fee up front, then if you actually need them to come out they charge an additional "emergency Dispatch fee", and then whey they get there they charge a ridiculous amount of money to actually repair the issue. For a $10 thermocouple replacement which takes 10 minutes to swap out they will charge you $300. Typically a real service plan would not even charge you for a thermocouple replacement it would 1/4 of what Addarios charges. read more

They were called to fix my mother in laws heating system, instead they tried to con her into replacing her heating system for 17000.00!!!! Shame on you for trying to take advantage of a senior. My advice is to find another company these guys are cons read more

My experience with Addario's was fair to good. Steve (the owner) provided a comprehensive estimate of the work to be done, including equipment to be used. In my case, I wanted a crowded utility closet with a decaying plywood floor replaced with a tile floor and new compact furnace and water heater. Prime concern was to allow access to all components once installed. Demo of old equipment took one day, installation of the tile floor and threshold took one day, and installation of the units and piping took four days. An additional two partial days were needed to make some system refinements and additions required by the inspector. The installers (Alan and John) did a great job of arranging the new furnace over the new water heater, providing access to all valves and extra space in the closet. Workmen arrived about 9:00 am each day and worked well and were polite and communicative about what they were doing. Problem areas: The contract that I signed with Steve required 40% down, 40% upon start of work, and 20% upon completion of work, but prior to inspection. As it happened, the inspector was available on the last day and indicated that there was more work needed so I withheld the final 20%. Addario's didn't like this, but backed off until the additional work was completed. (Never agree to a contract that requires final payment prior to inspection.) I think work such as this is very much dependent upon the workers. Alan was a newly hired Journeyman (only worked there 6 weeks) and did a great job, but other workmen might perform differently. Addario's does provide comprehensive contractor services and did the tile floor, electrical, and furnace work under one contract. They also assisted in filing paperwork for government rebates on fuel efficient devices and for tax credits. read more

I would never recommend this company to anyone. My hot water heater broke causing a flood in my basement, so I called them which cost me $2000.00 for heater and installation. They never replaced the pipe elbow which broke causing a total loss of my basement which was just refinished, when I called them they were not only rude but when they came out almost three hours later they didn't have the part, then they came back and charged me again for service, they also had to put a new sump pump in which was an additional cost. Then they were suppose to come back to service the heater and check for leaks which they kept putting me off. Very disrespectful when you call them. I also had the service plan which was a total waste of money. read more

Addario's recently did my conversion from oil to a high efficiency gas burner. I was very impressed with the level of service and professionalism delivered by all the Addario staff - from the first meeting with the 'Comfort Adviser' to the helpful office staff and the highly skilled installers. All are not only good at what they do, but are wonderful people. I enjoyed their courtesy, promptness, thoroughness, tidiness, and the personal chats during the course of the project. I will definitely be doing business with Addario's going forward. read more

Can I leave no stars?? Absolutely horrible. Canceled 2 times and caused the closing of my house to be delayed. I was promised after they canceled Saturday "don't worry we will be there first thing Monday" fast forward to Monday, the technician called in sick we won't be able to make it. I scheduled this way in advance to avoid this. What a joke! read more

Absolutely awful. If I had to choose between doing business with Addarios again or getting diagnosed with an incurable cancer, I would choose the cancer hands down. Long story short Addarios messed up the job of replacing a bath tub. Told me I "should just come home drunk" and I wouldn't notice the mistakes. I wanted a refund they refused. Then told me to negotiate with Addarios attorney. I came to an agreement with the attorney for the refund. Addarios refused to give me my refund. Addarios refuses to return my calls or emails. Worst company I have ever done business with. read more

I contacted them through Facebook on Tuesday morning with a leak in my water heater at a rental property I own. My tenants were able to shower when they got home from work that night because of a great price, quick service and perfect communication. read more

I had a very good experience with Addario - I found them very helpful and knowledgable - they made the conversion to gas almost painless and I am very glad National Grid recommended them - I am very happy with my new gas heater - it's opened up a huge amount of space in my cellar - I did not have any negative experience at all and I would be happy to recommend them to anyone who asked! read more

Had the displeasure of being stuck behind an Addario's truck on route 128 southbound today. The driver was in the passing lane however not passing any vehicles in the driving lane (in law this is called failure to pass) even though he had a conga line of other annoyed drivers trailing his rear. Even after multiple cars resorted to passing him using the driving lane and then pulling directly in front of him after, he still did not switch lanes almost as if out of spite. I don't know if the driver was the owner or an employee but this couldn't be worse marketing with your business logo all over the vehicle. read more

Do yourself a favor, call around and get prices, these guys charge 3 times as much as the standard plumbing and heating companies charge, just read the reviews. read more

Be very careful of this company. They gave me an estimate of $750 to fix a kitchen faucet and I knew enough to say no. Just had a licensed plumber come and fix it for $250. I bought the faucet for $70 so that's a total of $320. They also suggested that I get a new water heater for $8,000 - $10,000 -- come to find out, there's nothing wrong with the water heater and only needed to have a couple of pipe fitting replaced -- also cost about $250. I don't know much about water heaters, but trying to charge $750 to fix a faucet is nothing but disgraceful and greedy. I would not recommend this company! read more

Water heater installation. They said they would come between 10 and 2 pm. Showed up at 11:30. Installation prepaid through Home Depo t - $300. Brought the new unit which was 10" taller the old one so they had to do additional wor - cut 10" of pipes. They replaced cut-of valve and safety valve, and added 3 ft. of PVC pipe for run-off as the old one was 10" short. finished in 45 minutes. I have to pay additional $310 for two valves and peace of PCV pipe. I feel ripped-off and blackmailed at the same time. I mean what choice one has when they show up and wan't continue and hot water is needed ASAP. I do not recomment Home Depo for installation, thought those guys were ok (except ripp-off installation total of $610. ) read more

I was also ripped off by Home Depot/Addarios hot water heater scam. The guy charged 100 dollars extra because I was in a condo? What is the difference? The hot water heater would be in the basement whether I live in a house or a condo?!!! The man who did the installation was dirty and his pants were ripped enough to see his ass! He spilled RUSTY WATER up the stairs and in my living room, and never cleaned it up! He also left the hot water heater box outside, to blow around in the wind. i should have hired a REAL plumber to do the job. When I called the Addarios office to complain, i didnt even get an apology. Nothing. Addarios = incompetent read more

Disclaimer: this is not a product installation/ service review per se but a review of their Company. We did have a defective unit. Absolutely would not recommend- Price gouging Misrepresentation of abilities and certification when asked Never, ever came on time even though we paid for a contract stating they had specific SLA Lied about availability /arrival of parts from manufacturers -said parts did not arrive and we would have to wait another day until it came Never provided service we contracted for regarding maintenance until technician came 3rd time, didn't have time because he was so late, still did not Price gouging was so high, the manufacturer of our system sent us the names of 3 other dealers at which time we found out that they were no longer recommended by the manufacturer but Addarios didn't inform us while still charging premium pricing way over standard rates. Rude, untrustworthy owners Would give a negative star rating if I could. read more

SCAMMERS!!!we called them because our flame on furnace wasnt staying lit.They told us $80 to diagnose problem and if we agree to have them do work then $80 fee gets wiped and we pay for work we said cool! They came guy looked at it for two seconds then tells us abunch of junk that basically our furnace was cracked and need to change pipping blah blah blah but that he doesn't know for sure until he diagnoses it which is an additional $290! Wtf so $80 to come "diagnose" then he tells us once he gets there an additional $290 to " diagnose" so what was $80 for ??? We kicked his ass out the door with no fee paid! Don't try scamming us! So anyways don't use them!!! They will rip you off before they even start the work! So long story short my furnace only needed a thermal cupple . $20 part and this company wanted us to get new furnace! Stay away from them!!!! read more

DO NOT CALL THIS COMPANY! THIEVES! THAT"S WHY HOME DEPOT DON"T USE THEM ANYMORE! We have NOT received an itemized receipt for the work done, explaining the charges. Addarios compares themselves to a restaurant when coming out to customers on the weekend, ludicrous! They are in the business of serving customers in emergency situations, the fact that they compare themselves to a restaurant shows you are truly in the wrong business, and out of touch with reality. Their plumber quoted us $75 per hour, he was there two hours, the hot water heater cost $410, how does that add up to $1704???? Home depot charge $868 for the same service! The $200 emergency service, while a rip off, pales in comparison to the remaining $1504 for a heater that cost $410 of which we had a warranty of $379! Nicole told me their prices were the same as other companies in the area but when I called other companies I was quotes half the price! The only thing this company was upfront about was the $200 emergency fee. Their plumber told me I would receive most of my money back on Monday as my water heater was under warranty, it had been installed 2 years earlier. Nicole, Addarios' owner/manager still cannot provide answers for the $1704 we were charged. They take advantage of families with young kids who need hot water. A disgrace of a company. read more

I know plumbers are expensive but $300/ hour for a moderately skilled plumber to swap out my water heater? Yes, I paid $600 for 2 hours of labor to replace a water heater that was under warranty. I will never call Addario's again! read more

I called them to fix a leak in my bathroom faucet. The tech could not find the number on the cartridge and then took a look at the connections to the water supply and told me I needed a new faucet. He then went to the supply store and returned with a cheap plastic faucet and installed it. I had a American Standard faucet that was made out of metal and asked him to get me a good faucet like the one I had, but I let that slide. Then the next day I turned on the faucet in my shower and the shower head began to leak water from the connection the shower head then blew apart the flew off the wall. I think the water pressure is at fault I just wanted them to come and check. I called them and they said they were too busy to come right out and scheduled an appointment the next week and they never showed up so I called and they wanted me to wait another week that is when I hung up on them. Don't use these people it ended up costing me 500.00 and now I have to call another plumber. They don't stand by their work read more

They were terrible. Instead of promised week for installation they dragged it for month. Quality of work was pretty shoddy. Don't bother with them at all. read more

This company totally tried to rip me off. I had to pay a service call of 89.99 plus a diagnostic of $203.00 for him to tell me I needed a new boiler. I asked for a quote and he indicated it would be $14,000 to replace the existing boiler.. After much discussion and a quote from another company of $5500. to replace they indicated the boiler was fine and did minor service to the unit and it has been working fine for over a month. The technician and the owners were incrediably dishonest and I would NOT recommend them! read more

The two previous reviews sound very familiar. I have placed an order for a water heater installation at 11 am and I was told that it will be installed that same day and somebody will be calling me to schedule a time. By 3 pm, I still did not have been contacted. Call back Home Depot every hour, they tried to call Addario sometimes nobody will pick up the phone, or he is away from his desk, or they were closed and they had to leave a message with Answering Service. I asked for the company name and phone. On the second day I called Home Depot again, the same scenario as the previous day. I waited an hour, nobody calls. I called Addario myself and they transferred me to somebody that says "Oh, I was just trying to call you" (I have call waiting; I know when I get a second call). Well, he told me that they will be here between 2 and 6 pm. They did not show up, called to cancel or reschedule. I CALLED HOME DEPOT TO CANCEL THE ORDER. THE BBB OF MASSACHUSETTS HAS REVOKED THEIR MEMBERSHIP FOR COMPLAINS FOR FAILURE TO RESPOND TO PHONE CALLS, DELAYED COMPLETION OF REPAIRS, MISREPRESENTATION SERVICES,ADDITIONAL DAMAGE AFTER THE SERVICE. read more

Complaint against Home Depot's water heater contractor Addario's Home Depot has advertised same-day-service for water heater installation. However, after numerous complaints and much inconveniences, the heater finally properly installed 5 days later. Thanks to the Install Expeditor, Doug Clifton, and manager at Watertown, Tim O'Keefe's professionalism and outstanding customer service skills in resolving the issue ASAP. While the Home Depot Home Services' slogan states, "Installation you can trust. Guaranteed." I was so appalled that Home Depot has continued to recommend Addario's, the only contract in the entire Boston area, a company I could not trustComplaint against Addario's Plumbing and Heating- part 2 Friday April 4, Watertown Home Depot manager Tim O'Keefe had made an arrangement with Addario's owner that I will receive a call between 7 and 8 Saturday morning to let me know the specific time to expect the installation team to arrive Sat morning, between 8 and noon. Saturday April 5, I received a call from Addario's manager at 8:10am. He said the crew will come to my property between 10 and 1 because they first have to go fix another problem they did last week. At 1130, the driver called my wife and said they may be up to one hour late due to truck break down. At 1230, Doug Clifton, Home Depot's Install Expeditor, called my wife and said the installers have picked up the water heater from Watertown Home Depot and should be on their way. At 1pm, they arrived "on time" as quoted. They tested the heater they replaced on Thursday, which originally labeled "3", the good heater, was indeed belonged to our unit #2. However, the leaking heater that labeled "2", actually belong to unit #3, our upstair neighbor Greg. I was shocked to discover this because when I purchased the house in March 2006, the Inspector from Tiger Home Inspection, Frank Van Den Elzen, Ma Lic #546, has told me my heater which labeled "2" has "Corrosion noted on joints of fully depreciated water heater. Anticipate upgrade." For whole two years, I thought my heater needed to be replaced. The crew completed the replacing of leaking water heater. According to my wife, they were young, yet courteous and professional. They said on Thursday they received no communication or explanations of this job from the previous crew, other than "go replace the water heater." I sincerely apologize for the numbering miss up that is due to no one's fault, and any misinformation my previous complaint have caused. However, the bottom line is... There is a leaking water heater in the basement that needed replacement. Wednesday's installers have properly diagnosed it, in reality it belonged to unit #3. There is a failure of communication between the company and Thursday's installers. Thursday's installers have failed to diagnose the leaking heater, and exchanged out the good heater. The installation teams have failed or delayed arrival from the original time the dispatcher had promised due to various reasons every day. The "same day" installation policy resulted in 5 days delay, which had caused extreme inconveniences. The following is my complaint originally filed on April 4 2008 via BBB: Part I Sunday, March 30 2008, I placed an order for water heater via phone w/ Home Depot due to leaking in basement. I was told they will fax the order and I shall receive a call from the installer on Monday morning to have the unit replaced the same day. Monday, no calls. I contacted Home Depot at 5pm. They could only leave messages with Addario's plumbing service w/ the answering services. Tuesday, got a call from Addario's at 8, and told installer will be here btw 12 and 4. We waited in the house all afternoon and received no call. 530pm, installer called from cell phone on the road and said they cannot come today due to plumbing emergency at another location. They asked me if I had hot water, I said yes. I said, okay, come on Wednesday. Wednesday at 8, received a call from Addario's, and I was told installer will be here btw 930 and 10. I waited until 12:45pm, installer showed up and said their truck was pulled over by the police for not having the tail brake light and had to have the brake light replaced before the truck could go anywhere. There's a pool of water btw water heater #2 and 3. This installer seemed very knowledgeable, they looked at both heaters and said the one labeled "#2" is leaking and needed a replacement. #3 is fine and dry. They needed to charge $188 extra; beyond the basic installation I had already paid, for replacing existing vacuum breaker, smoke pipe increase from 3" to 4", hard access due to no bulkhead. I signed the agreement. Unfortunately, at the time, we already had housekeepers that needed to use the water. The installer said they could not wait for an extra hour due to 2 other jobs at North Shore. He said he will personally come back on Thursday btw 830 and 930 as his firs read more

we found Addario's at homeadvisor.com, called for an a/c system replacement estimate, the guy never showed up for an appointment, weeks later the company sent us a proposal that was 5 times(!) higher than two other proposals that we received lately... read more

I have found Addario's customer service to incredibly helpful and timely, and I have no connection to anyone in this company, and no reason to talk them up. Nicole, who is the customer service person, has taken many calls and called me back each time, being incredibly professional. My old heating system was emitting carbon monoxide, and they are putting a rush on it because I have no heat. I have had 2 service calls and they have been really nice and really informative. The HVAC guy even came early so I could get to work because of am emergency there. I am going to have the work done next week so I will post again, but so far they couldn't have been better. read more

How do I begin..It started with the salesman, initially I had decided to go with another company to install a Ductless mini split but the saleman got me to rethink my situation and I am glad I did because after the job was done I saved ver 1000.00 dollars on this install. Addarios is very easy to communicate with, responded in a timely manner and provided me with all the details that I need it to make my decision to go with them a lot easier. On the day of the install they arrived on time and of the bat I knew I had a good crew. I initially had a place in mind where I wanted the ac mounted but was persuaded by the installer to mount it a "Better Spot" in order for the system to do a better job. The installation in the house was fast and efficient I think they had the unit mounted in 20 minutes. My son was home with me that day ( 2 year old ) and they were how should I say this" kid Friendly" which is always a plus. At one point during the install I had taken my son to his room so he could take a nap and I actually heard them whispering because they knew he was sleeping!! I was very impressed with their work and they had it done in the estimated time I was given. The driver forgot to put one piece of molding on the outside and I thought it would take them a week to come back to fix it but they showed up the next day I was not even aware that they came back that quickly to make sure the job was done correctly... Would I recommend them yes? Would I consider them again if I need work done? Absolutely... you have any questions feel free to email me at acase32075@yahoo.com . Since the install everyone that has seen it has commented on how clean the install looks.... wish I could upload photos... read more

I made an AC appointment a week before and was told between 8 and 11. So I took the day off from work. They didn't show. I called at 11:30 and got the runaround and they told me the service guy was on a call about an hour away and they would call when he was on his way. They never called. They never showed. I called another service and they can be here tomorrow. These clowns wanted a fee just to show up but they can't even get that right. Don't bother with them. They don't stick to their appointments read more

I wish I had read the other Yelp reviews before calling Addario's for a heating system issue. But I hope I can prevent others from making the same mistake. I had made an appointment a few days earlier, and was told a technician would arrive late morning/early afternoon. I took the day of the scheduled appointment off from work, and got a call at 10am confirming the appointment. I waited as that window came and went, and the house got increasingly cold. I then got another call at 3:30pm saying a tech would be arriving shortly. No one ever came. I tried calling their business line at 5:41pm - it went to voicemail and I hung up. A few minutes later I got a call back from that number saying they would not be able to make it out. After taking the day off, being misled, and waiting for scheduled service that never happened, we will definitely be taking our business elsewhere. read more

I ued Addario for my conversion from oil heat & hot water to gas. They had been recommended to me by a neighbor who had used them. I have an older steam system. I decided to use a direct vent gas steam boiler w/ indirect hot water. I worked w/ Joe Addario direcly. I was very happy w/ their work. They were very good to work with; they spent a fair amount of time w/ me to design the correct system for my needs; they gave us a direct & fair estimate for costs and time and they followed up w/ their promises. I would use them again for my heating & plumbing needs. read more

Avoid this company!!! I paid $200 for an emergency fix and they took 3 visits and 2 weeks to replace the blower motor and circuit board for $1500. The fix lasted 2 days due to improper installation. All in all I was out heat this winter for a month due to their negligence. A wire was severed which caused burn marks inside the machine and shorted the system out, also the motor was missing multiple bolts to secure it down. They refused to return unless I bought another part and paid upfront for it. No management tried to resolve these issues, I had to hire another company to discover the issues and fix the problems they created. Wish I read the other reviews before I called. read more

Excellent experience with Addario's. Joe came to our home and was very professional and did great work. He replaced some piping for us in a timely manner and was very courteous. Difficult job climbing around in our small basement but he did an awesome job for us. We called and got service the same day and for an excellent price. I will absolutely be recommending them to friends and family. read more

They changed the time of our appointment three times in the same day. Finally sent out a plumber not a boiler guy and had to send a boiler tech later who admitted the other guy did not know what he was doing. At 4:50 p.m. (at one point the tech was schedule for 9 am.) when the boiler tech came he explained it would be $300 to figure out what was wrong. I told him to pound sand. read more

I hired Addario's through the Mass Saves program for my Heating unit two years ago. The price was good and the guys were on time and stayed late to finish the job. I got them a pizza and offered them drinks all day. I think people respond and treat you the way you treat them. I just had them back the first week in July to install a tankless water heater. The job was priced fairly and done within a timely manner. Addario's also installed a temporary electric water heater to make sure I was not without hot water while they installed the new system. I decided to install a Rannai system which came with a 125.00 rebate and 800.00 back from Mass Saves. Addario's mailed me the completed forms to sign and mail with an additional copy for my files. I have nothing but praise for them... Love you guys :) read more

I had an excellent experience with this company. We converted from fuel oil to natural gas for heat and hot water. At our first meeting, all costs were detailed on a contract that we signed. The company changed their start date to accommodate our travel plans, coordinating everything with the gas company; and several sets of employees came out for various parts of the removal and installation. Unlike the other posts, we had no problems whatsoever. Everyone worked hard, fast, and cleaned up as they moved. It was a difficult job in an old basement but they were terrific. I would not hesitate to call them again and am very appreciative of a great job. read more

We have had to suffer Addario's terrible service twice. We bought 2 hot water heaters from Home Depot and they were the assigned installers. They were late, reeked of smoke, looked like a bunch of thugs and had all these add on fees that we were not aware on before hand. Since we had no hot water, we were at the mercy of them and they seemed to take full advantage of that. We recently had to replace a less than 2 year old water heater they had installed. They actually arrived on time and then proceeded to tell me that I would have to pay the install fee, which I assumed. However, the price was $695 and that it did not include the $75 permit fee. WTH?? I told them to leave immediately. I had our local plumber install it for $295. If you want to be taken advantage of and ripped off, then use these clowns. Otherwise, find someone else to take care of you! read more

We had a problem with the kitchen sink. My wife called them. They came and wanted to charge me 640$ for the job. The same machine that they wanted to use is available to rent for 25$ at Home Depot and took me 5 min to get the job done. What a RIPOFF !!!! read more

Extremely expensive and not worth it!! Horrible experience!! No itemized bill!! Outrageous prices

These guys are crooks. My aunt and my parents were sold a misleading install where we were given the impression that the whole process would be handled through them. It was after they got the contract signed and collected a $1,500 deposit that they told us we had to do the leg work and get the financing and unfortunately we could not get the amount needed and asked Addario's for our deposit back and they told us that we could not get our money back because the contract says that we had 3 days to cancel after the contract was signed. This was a trap from the beginning starting with the technician that went there to fix a problem with the furnace/boiler. It began with him and I now realize that the whole time they were saying only what sounded good to get us into a contract we could not back out of. I worked for Home Depot for years and at one point Addario's was their water heater installer and many customers complained of how there were always hidden charges with them even after being quoted a one price, it always turned out to be a lot higher. I had my reservations when my family decided to hire them but it was an emergency and we were having a hard time finding a plumbing company to work with. Furthermore I hoped that after all these years that maybe things had changed with them but I guess I was wrong. My family did not change their minds on the getting the work done, they could not get the financing. And regardless of how you slice this it is stealing. read more