Making an appointment was easy. The technician Vincent called a day before to confirm and actually was able to come a day earlier. He was extremely knowledgeable, polite, and new exactly what to do. I was given an accurate estimate and the work was completed 2 days later when the parts were in. Very reasonable. Highly recommend read more

Tommie did a great job. He was clean, polite, knowledgeable and efficient. I would use them again

The ice maker quite on our refrigerator. Called Lowes on Friday morning, was told I had an appointment for Monday 9 - 12. Monday morning at 8:10 Anniff the service man called asked what the problem was. I explained the ice maker was dead. Anniff said he would order a new one and it takes about three business days to come in. Received a call the following Friday from Anniff telling me the part was in and he was coming Monday morning to install it. Monday morning at 8:30 Anniff showed to install the new ice maker. He was extremely knowledgeable, and polite. My experience was excellent from start to completion. I received a follow up e-mail from Allen in customer service wanting to know if I was satisfied with the service call. Highly recommend this company. read more

Excellent service and experience! The team at Advance Solutions has helped me through two appliance issues and were prompt and professional from the first call to the on-site repair. Having infant twins when the dryer and dishwasher go out, clothes and bottles pile up fast. They came and repaired both units (separate occasions) and I haven't had a problem since! Thank you again! read more

Rating not 5 stars because of experience of calling to make the appointment- on their automated answering system it says you are supposed to do it online but doesn't let you know their website. ???However once I had that figured out, their technician Vincent was great, friendly and efficient and deserves the 5 stars. read more

Terrible customer service. Had to use them because of our Warranty through Lowes, well THREE weeks later and washer is still not fixed. I understand right now things are hard with quarantine, but no one returns calls or emails. After waiting a week fo first part I had to call to find out what was going on and they are like. Oh ya your parts here. Tech came out. Part they thought was problem was not it. Now have to wait for another part. We were told they would over night it. No response to emails for 2 days so I call and no one knows anything, tells me they will call back . Still haven't heard. Really unhappy. read more

Awful service!!!!! Antoinette who works in the office is incompetent in making appointments and extremely rude when speaking with customers . Ellis , one of the repair techs who services Westchester ,does not know what he is doing . Vincent ' the owner " is not interested in hearing any of this and refuses to call back customers to address complaints . If you live in Westchester do not use this company to service your appliances ! read more

Bad customer service, unreliable and sloppy work. My Ice machine on my refrigerator was leaking and freezing up. I have a warranty on my refrigerator with New Leaf so when I filed a claim with them at the beginning of January, Advance Solutions was the company they assigned to handle my repair. New leaf's policy is after they assign you a service provider if you do not hear from them within 24 hours to call the service company and schedule an appointment. Well we did not hear from them so my wife called to schedule and was asked very rudely why are you calling the tech will be there the next day between 1pm and 5pm. Since this appointment worked my wife kept it. The tech showed up put some silicone around the ice makers outer case while being sure to leave a ring of silicone on my counter top that my wife did not until after the tech had left. Needless to say within a few days I was calling New Leaf again because the problem was not resolved. A second service call was now initiated by New Leaf. We did not hear from Advance so my wife called to schedule and was again asked rudely by the woman answering the phone why are you calling your appointment has already been set. Well this appointment did not work for us so my wife changed the date and asked for 1pm to 5 pm time slot again. Upon requesting this the woman from Advance rudely told her they do not offer 4 hour windows. When my wife informed her that we were given a 4 hour window for our previous appointment, the woman from Advance told her that was impossible, that they do not give time slots and the tech will be there be 9am and 5pm on January 30th. Well 4:30 on January 30th and no tech still my wife called to make sure he was still coming and was greeted with a rude " did he call you and say he wasn't coming?" No he did call. "Well then he will be there!" He did not show up or call on January 30th. He did call on the 31st and apologize and inform my wife that since he was familiar with the job that he would order us a new ice maker which would take a few weeks and they would call us to schedule an appointment when it came in. $ weeks go by and no phone call, so we call and again by the same woman we are rudely asked why are we calling the part is still not in. Patiently we wait 3 to 4 more weeks and call again this time we are told that the job has been completed. When my wife explains that it has not , the same woman from Advance tells her that there is nothing that she can do. I call New leaf with this information and the rep looks up in there records and shows that New Leaf was billed for parts and labor. This time Advance calls us to schedule the appointment and gives my wife a 1pm to 5 pm appointment on March 25th. 4:50pm on the 25th still now show, I call Advance leave a message on there machine and then call New leaf to inform them. March 26th my wife calls Advance again she leaves a message on their machine. March 26th at 5 pm New Leaf sets up a conference call between all three of us. The same woman from Advance claims they called us but had the wrong phone number. We checked the numbers and all were correct, plus they called us in the past. An appointment is set for 1 to 5 on the 27th with an understanding that if they were going to come between 1 and 2:30 they need to contact us to make sure we could have someone there for them. The tech showed up this time but at 9:50am without calling and there was no one there to accommodate him. Never came back. Finally they showed up for the next scheduled appointment. The tech changed the part and in doing so somehow made my kitchen look like I gave a water hose to a 2 year old. After all this the ice machine was still not working properly. After paying for a $200 warranty, waiting for over 20 hours for service techs to show up, Hours spent on hold and talking to reps with New Leaf and major aggravation I fixed it myself with a video on You Tube and a $30 part from Amazon read more

BEWARE, BEWARE, BEWARE!!!!! If I could give them negative stars I would. They were sen't to my home under a warranty claim and never fixed the issue. In fact they falsely billed the claim as though it was completed and they did nothing. Sent out two repairmen. Once John Adams who looked right at the issue never touched the machine and stated I needed such and such parts orders them and never returns for the repair. 3 Weeks later I call they tell me he closed the case. He never did a thing. They proceed to send another repairman who then stated he doesn't do the type of repair I needed but proceeds to do so. Leaves our home and literally 3 minutes later the washer is going crazy. Still broken. Their manager "Vincent" tells me he knows what the issue is it's very simple for me to call the insurance and start another claim so they can come again. So they billed for two services and closed each case but did nothing. They are robbing the insurance companies. BEWARE!!!! BTW--machine still broken and now they are being investigated by Assurion read more

Staff was very professional. They even helped me bring the printer to and from my car upon drop off and pick up. They explained everything they would do and maintained contact during the repair process. My printer works well now and I have had no issues. Highly recommend. read more

Please do not ever use this company for a service. They were supposed to come out and diagnose the washer. It took them weeks to come out. We are from CT and when we received a NY number, we didnt answer but they never left a voicemail so we "missed" their appt! It took another week for them to come out. Then, they ordered the part which they failed to share that it was on "back order". It took over 1.5 months. Finally, I called and asked if they received the part. The secretary, Antoinette, stated that it arrived 2 days ago. I asked why didnt we receive a call 2 days ago but she answered in a way that took responsibility off of her. I contacted her again the day of the appt that the tech was supposed to come out as we had not received a call that they were on their way and she spoke over me and told me to basically relax because we still had an hour. I told her show some respect as she lacked professionalism and manners when all i asked is if she can confirm if they were still coming. She hung up the phone and the tech never showed. She refused to answer the call an hour after the appt. I will never use them again! read more

Tommie was professional, polite, courteous, and made the call expeditious. He is the best service professional I have ever had. Thank you for having him on your team and thank you Tommie for a job well done. My appliance is running great thanks to you. John read more

Advances Solutions has twenty years of experience in the computer field. I have been bringing all my computer tech issues there for years but this is the first time I am writing a review. Vincent and his team are so professional and helpful. They take the time out to listen to your concerns and issues and do their best to resolve the problem. No hidden fees what so ever. You will be contacted on what your issue is and how much the cost to correct it. No waiting in line to drop off or pick up your stuff. No delays in service. No excuses that your stuff is not ready on time. If you want it done right the first time and don't want to get ripped off in price then this is the place for you. I guarantee it! Thank you Vincent for all of your help over the years. read more

I had an appointment and tech did not show up. I spent the whole day waiting for him. Even after calling the company to confirm if the tech was still on schedule. This is very unprofessional. At least I could have received a call stating the tech was not going to be able to make it, not even. I do not recommend this company to anyone. read more

Very bad customer service. These people don't know that everyone time is valuable. Originally given a window 9 to 11, went to 9 to 1 and then to 9:00 to 5:00. Wouldn't be my choice if I had to chose. I got them through Lowe's. read more

Vincent was terrific. He called a day early because of an impending snowstorm. Fixed my washer and gave a couple of tips. Would definitely recommend this company. read more

These guys are great! When no one else in the local area was willing to help, these guys were! They were able to repair our company's industrial exhaust vent in a timely and professional manner. My overall experience with their service department was top notch and the quality of work is too! Fan is running strong, quiet and balanced. I keep their number filed in my address book for my next emergency. read more

I'm giving them 2 stars based on me not being the one who dealt with them directly, even though I'd like to give them 1. But it's pretty simple, my dad uses his computer for AOL mail and playing Pogo. That's it. He went in there, unbeknownst to him, with a computer ridden with spyware/malware. He told them he couldn't get the AOL software to start. (Pogo is played via AOL as well). He paid the hefty $150, got his computer back, was told he had a virus, then got home and still couldn't open AOL. He just drove an hour to visit me, and my hubby and I used basic methods of removing malware and suspicious programs (malwarebytes, c cleaner, fresh install of AOL, etc) and got his AOL and computer running again with no problem. So this company to me is not a good resource for clueless people who need an honest business to fix their computer. They took advantage of my Dad and I think that's a pretty lousy business ethic. read more

I am surprised that the front person for this company actually doesn't seem to want to help. She also claimed that the labor cost changes based on the repair, I am a licensed professional and do not make more money for a more complicated diagnosis. She kept talking over me and was very not nice. I suggested that I tell the service person the exact problem so they can be sort of prepared and again she was annoying and discouraging and unhelpful. Then told me to find another service. this is NYC ,your loss... read more

Great service and communication. Machine was fixed and the tech stayed to make sure the printer worked and was within our color tolerance. Would recommend and will use again. read more

The absolute worst experience and I got the run around waiting all day for them to come to fix my brand new refrigerator that is frosting and they never showed up or called. If I was told the truth that the technician wasn't coming it would have been bad enough but at least I wouldn't of had to wait all day waiting for someone who they knew wasn't coming. The boss Vinnie told me eventually at 3pm when I called again that they were at a meeting with GE and they turned there cell phones off and my appointment was from 8-12 and he had just got in his office. I said why couldn't someone call to let me know? and he agreed but he's the boss so he should of delegated that or rescheduled the appts the day before. But is that away to run a business without letting your client know that you aren't coming? And then he is irritated that I am calling cause he has 5 other clients waiting and I'm 3rd on the list for the day for the technician to come and he will let me know estimated time of arrival and we hung up and then at 5pm nobody called back so I called him again and he wouldn't answer his phone. So I got the shaft again. Zero rating Susan F read more

Vincent was excellent in diagnosing and repairing our Sub Zero and KitchenAid dishwasher. He repaired and didn't promote an expensive replacement. He knows quality and is skilled and easy to work with. read more

The tech, Vincent , was professional and courteous and repaired my cooktop easily. I was thoroughly pleased. Aside from the terrific tech, I experienced some scheduling concerns but they were resolved. read more

refrigerator repair. -waited 2 weeks for appointment. repairman never came calls to sears useless- runaround from one call center to another end result nothing. call next am same runaroiund from one center to another- (sears) they to call advance solutions again. now still waiting for another appointment. sears said advanced solutions repairman would call within an hour. I doubt it. read more

They responded quickly to my email request for an appointment to service my LG dishwasher. The service person came and was very professional and was able to fix the problem. I am very impressed and satisfied. read more