Just came to this store and the manager and her employee were watching the World Cup and didn't…read morehelp me. They kept having me repeat myself with the information because they were busy watching the World Cup. How can you ignore your customer and are getting paid instead to watch a soccer game. This is unacceptable. 6/12/2026 4:40pm

Lady that worked there was very kind and knowledgeable. Good selection of parts with neatly labeled…read moreaisles. Great spot for everyday car part replacements.

Best Customer Service Ever! Amir at Harbor Freight was…read morefantastic -- I can see why he's a supervisor! While I was looking at generators for a future purchase, he came over and asked if I needed help. He not only answered my generator questions but also helped me make a better choice for the project I was working on. I came in planning to buy a jig-saw, but after hearing what I needed, Amir recommended a grinder instead. His suggestion was spot on! I left with both the jig-saw and the grinder, and I'm thrilled with my purchases. Amir's knowledge, professionalism, and customer service turned a simple trip into a great experience. Because of him, Harbor Freight will be my first stop for future tools!

First of all, I want to thank Chris and Robyn for helping me with a series of returns. I give this…read morephysical location and its inside layout etc a clean 5 stars. Everyone was helpful, the store was clean and also organized. My only issue is the website needs to be updated, it often times says thinks are compatible and my recent string of returns is because the products listed as compatible on their website and sold by harbor freight were not indeed compatible. Also beware the website as they do seem to post some negative reviews but not all of them. My review was for the Bauer router table and it not being compatible with any of their brands routers like it was advertised to be. Customer Service: 5 stars Return Policy: 5 stars Website: 0 stars

Customer service at desk isn't great. I've been here 4-5 times now to fix numerous things on my…read moreover a decade-old Elantra, and I've never walked into this place without having to wait for the 1 person working the desk to get off the phone or finish up paperwork. Usually the person is also disgruntled and likely just overworked so I suspect this place is just understaffed. Anyway I called this morning to see if they could fit me in and the guy (store manager I think) told me they might be able to fit me in between appointments to get my a/c issue at least diagnosed. Told me to get there within an hour so I left my house immediately. I waited for him to finish multiple phone calls and look through papers for 15 minutes. He was more interested in answering the phones than he was responding to the customers in line. He took my info finally and it took about an hour and 15 minutes for them to do an a/c diagnostic (the mechanic found me to talk to me). Then I had to wait in line again to check out... The whole time I was there, I had to wait for the desk guy to answer about 6 calls while I stood there waiting. ALL THAT SAID-- the mechanics here are fantastic. They get to the point, tell you exactly what's happening without wasting your time. This time, he let me know that the dye would take some time to move through the system so it'd be better for me to come back in a week than to just sit here and wait the whole day. He refilled the coolant or whatever and said it'd probably work fine until then. As a systems engineer, here's my free consult, Pepco: maybe train the people at the checkout counter to answer the phone about scheduling an appointment so that in-person customers don't need to wait for the customer service rep to answer phones.

Went today because my tire has a slow leak, and the tires are under warranty. Showed up without an…read moreappointment, was immediately met with attitude from a guy named Happy; he said I needed an appointment and couldn't see my car today. Understood, went home and made an appointment for today because they had an open slot online. Went back with a 6PM appointment and Happy still said they couldn't see my car because he had already told me earlier he wasn't looking at my car so it just wasn't happening today. His unprofessionalism and condescending attitude are a disgrace. I don't know if they were short staffed or why exactly they couldn't see me today but this is ridiculous for a business to conduct themselves like this. There DEFINITELY wasn't any attitude when I was buying hundreds of dollars worth of tires a few months ago. Both interactions were EXTREMELY disrespectful!

1 star. Absolutely terrible experience…read more I brought my BMW here thinking I would save money compared to the dealership. Big mistake. They quoted me around $2,950 for an oil housing replacement, while the dealership quoted $3,000. So there is basically no price advantage at all. Then it got worse. On the first day, they gave me my car back without the underbody cover at all. When I came to pick it up, I clearly told them that I would take the cover myself and they didn't need to install anything, but instead they handed me someone else's cover, which does not even fit my car. On top of that, I had insurance that was supposed to cover specific damage, but they opened a claim for everything they possibly could, creating unnecessary complications. I would not recommend it to anyone.

Had an emergency tire situation and took my Mercedes GLE350 in on a Monday morning with no…read moreappointment. Had to replace a broken valve stem. The ordered the part and changed my oil and repaired the tire in under 3 hours. Todd the service manager was friendly, honest and easy to talk with. Will definitely return for my next service!

I utilized a service they have here that I really appreciate: if you have a check engine light on,…read morethey will do the OBD (On-Board Diagnostics) scan for free that tells you the code(s) causing that light. The employee who helped me with this was efficient and friendly - he gave me some good advice and didn't try to pressure me into products/service from the store. I will be back for my auto part needs! Store was also clean and welcoming.

I went there yesterday sign says 7:30 opening it was about 7:45 close to 8 door was locked and…read morenobody picked up the phone. Me and another gentleman sat outside for a few minutes but decided to just pull off. I give a one star solely for that reason. If advance pay you and give you a key to open the building on time then that's what you should do . You pretty much got an easy job look up parts and go fetch them for customers. I guess being on time should be added to the job description.

*** THIS IS A FIRST HAND REVIEW IN THAT I RETURNED WITH THE CUSTOMER AND DEMANDED CORRECTION FOR…read moreHER OVERCHARGES *** I strongly recommend that you do NOT take your car to Woodlawn Auto Center (the newly rebranded Sunoco Station) at 5634 Mt. Vernon Memorial Hwy., Alex., VA 22309. A friend took her car there to have a flat tire repaired and a turn signal bulb replaced. They suggested that she have her oil changed as well - which she agreed to. When she returned they presented her with a bill for $274.54. Being the quiet person that she is, she paid without question. She told me about the charge and I asked to see her to see the receipt. The first item that jumped out at me was that they charged her $45.00 to check her battery, charging system, and starting system. She never asked them to perform that service as there wasn't an issue with the electrical system. They told her that her battery needed to be replaced. It was less than two years old, so she declined since she knew that IF there was a problem, it would still be under warranty. Nonetheless, they charged her $45 for a service she never asked for or authorized. They charged her $68.99 for the oil change PLUS $36.00 for oil change labor. The price of the oil change included a filter and the first 5 quarts of oil. HOWEVER, they charged her an additional $12.00 for a 6th quart of synthetic oil. According to her OWNER'S MANUAL the engine only holds FIVE -5- QUARTS of oil - MAX. They charged her $10.99 for a replacement bulb PLUS $45.00 labor to replace the burned-out bulb. This is a TWO MINUTE job, which I demonstrated to the service writer when I went back to the station with her. They also charged $40.00 to plug her leaking tire. Obviously, I have no power to dictate their ridiculously high labor charges so we accepted those, but I did insist that they refund the $12 for the extra quart of oil that was never put into her car. Also, since she never requested a check of the electrical system, I insisted on a $45 refund for that 'service'. Unfortunately, she still overpaid for the work that was done. The service writer was argumentative and belligerent from the moment he saw the two of us approach with the receipt in hand. I believe that I was only successful at getting a refund of any amount because I repeated the list of overcharges several times as new customers arrived. I DO NOT recommend that you patronize this establishment! Forewarned is Forearmed . . . Miguel de Cervantes Wish it was possible to leave negative started rating!

Highly recommend this shop! Chris was super helpful and…read moretruly saved the day with his expertise. Super kind, helpful, and fixed my problem at a very affordable price. Missy was so sweet and welcoming. Thanks to Jose and Chris, they identified the problem quickly, and the repair was done within the hour. Grateful for them and all of their help!

I brought my 2018 VW Jetta in for service today. Generally friendly and attentive staff, but I…read morewouldn't go here if cost is even a minor concern. Charges for routine maintenance are unreasonable. When I looked at my bill I noticed a charge for 2 hours of labor ($300) for simply changing just the spark plugs (just the plugs, not the wires). Repair pal suggests an average cost of $150 to $200 including labor (for a VW Jetta). I could understand if this was a V8, but for swapping out four spark plugs...that should take an hour, tops. I would think it's a mistake, but they quoted the price to me a few times over the phone. I agreed because it's tough for me to time off to take my car in for servicing, but I'm not sure I can justify going back if they are charging 2 hours of labor for what should be a 40 minute job.

I went to Eurocar. Pat and the owner are wonderful ans took car of my pretty much broken down…read moreRangerover! They were patient with me and it was like my truck was in ICU and junk yard ready, when they fixed it to the point that I'm driving it to work! We all go to Eurocar for our European Car needs. After the Landrover place in Springfield screwed me over 160 Dollars initially, not giving me an itemized estimate for all of my repair needs last winter-I was glad to have found them via referral and they do take care of their Veterans!