I would not recommend Cochran Volkswagen North Hills to any female seeking warranty service…read more The windshield wipers on my 2024 Taos were malfunctioning and would activate while the switch was OFF, even when there was no rain. At my initial visit, I was told they were "working as designed". At another visit, I was told the problem was caused by my EZPass. It ultimately took six visits, extensive documentation, and considerable persistence before the issue was properly addressed when VW issued Service Bulletin 94-26-01, documenting a "ghost operation," which was my exact problem. What was particularly troubling was how I was treated while trying to have a legitimate warranty concern addressed. During one visit, the technician asked if I was a "girly girl" who applied makeup, brushed her hair, and sprayed products in the car. He stated that "girls do what girls do" and that products will "jack up" the steering column and cause issues. These gender based assumptions further delayed the diagnosis of a legitimate warranty claim. Instead of focusing on the mechanical problem I was reporting, the technician shifted the focus to stereotypical assumptions about my behavior as a woman and suggested that I was potentially responsible for the malfunction. This experience was further compounded when, after the fix was finally applied, I discovered a dent and scratch on the driver's side that had not been present when I dropped off the vehicle. I notified the service director, who stated they would "air" on the side of taking responsibility and did arrange repairs. I am sharing this experience because I believe customers, particularly women bringing legitimate warranty concerns to this dealership, deserve to be taken seriously, treated professionally, and have their concerns evaluated without gender-based assumptions. The problem with my car was real. Volkswagen ultimately documented the exact defect. The way I was treated while trying to get it addressed was the part I should not have had to experience.

I took my car in for service, inspection, and an oil change on a Friday. The shop recommended…read moreadditional maintenance, including new tires and brakes, bringing the estimated total to about $3,600. They told me they'd prefer the car to stay because the cords were showing on the inside sidewall of the tire and said the new tires wouldn't arrive until Wednesday. They gave me a loner car in the meantime. Thankfully the tires arrived sooner and I got my car back on Monday. When I picked up my vehicle, the final bill was about $4,600 almost $1,000 more than the original estimate. There was no prior notice of these additional charges. They linked them to the original service request. After driving the car less than five miles home, mostly through a 35 mph zone, I parked it in my garage. The next day, when replacing my EZ-Pass, I noticed a significant chip in the windshield on the passenger side. I contacted the service center within 23 hours of pickup, but they refused to take responsibility, hiding behind the excuse that it had been off their lot for over 24 hours. Instead, they told me to file a claim with my own insurance. Beware of this shop. They inflate prices without warning and refuse to take responsibility for damage that happens under their watch. Their dishonesty and lack of accountability make it clear they do not value their customers. If you care about fair pricing, transparency, and the safety of your vehicle, take your business elsewhere.

Needed a battery installed asap to make another appointment and stopped at one other auto parts…read morestore prior that didn't come thru. O'Reilly was very helpful and polite. They helped right away, despite other customers!

Quickly service, friendly staff, lots of inventory and good prices. Great location for your needs…read morewhile driving around town

This store is bigger than it appears on the outside, and they have so many products to choose from…read more The staff is very helpful, and it appears they will go out to your car to test your battery for free. There were many products marked with a sale price and the discounts were substantial. Eazy access because it's near a stoplight and there is plenty of parking. Sore is organized well and I quickly found what I was looking for.

Well these guys are morons. Offer same day delivery. Wait for a long time. get an e-mail that…read morethey couldn't deliver it, and I was welcome to come to the store to pick it up. They have same day delivery because, i don;t know, you might HAVE YOUR CAR IN PIECES. Idiots. Finally call corp, note that no fleet found was on the order. CSR had no idea. Finally got an e-mail...Well they use door-dash and Uber..apparently they can't do that? Who knows, they won't tell you anything! Had refunded and will NEVER buy from them again. Advanced Auto here I go again!

I called with a unique situation, as our car had been backed into by a semi causing body damage to…read morethe front of the vehicle. The bumper was duct taped on to prevent it from falling off, and our inspection was due this month. The trucking company has been ignoring all attempts to reach them. I was told to swing by the day before to talk to Justin, the service foreman, to determine if anything can be done as a stopgap until repairs can be made. Justin came up with a game plan, but he knew he'd be off the when I brought the car in, so he talked to Robert and some other guys who were on that day about the game plan. They agreed that bolting the bumper to the frame would keep it secure and follow inspection requirements. When I showed up to get the work done, Noah was looped into the plan, and the 3 of those guys literally saved my sanity and ability for my daughter and me to get to work while our insurance company now battles with the trucking company. Robert was the guy who made the repair that allowed them to proceed with the inspection. After 11 days of getting ignored and being given the run around by Western Express trucking, I seriously could have hugged all 3 of them and when they lent a hand. My husband and I have always had excellent service from your dealership, but these 3 men went above and beyond yesterday at a time of great need, and I can't thank them enough.

Service Department won't pick up the phone, won't respond to an issue or complaint in followup to…read moreservice. Won't answer calls made by landline, cellphone, their own online chat window or email, all tried on the same weekday during regular open hours. ZERO RESPONSE to a serious safety issue. This is why I left Brewer services years ago, but the new faces and names are using the same policies and toolbox as the old ones. I'm sorry I gave them another chance. If they ever contact me, I'll update with what they were willing to do or make it right. If they can convince me of some integrity I might even delete the review. Edit: they eventually did call back. My wife took the car in to address the safety issues they failed to either own or remedy. Within 1 mile of leaving the service department, my wife driving noticed the hood of the car undulating at 40mph. She pulled over and discovered the hood only secondary latched and not closed all the way. After calling to report this, their rep called u and said "they were never under the hood" so if you you want a picture of what dealing with them will look like, this is it. I'm done with them.

Great owner and excellent staff!! Have been going here for years Mike is great guy very fair!!read more

Kress Tire is one of my most trusted businesses. I go to the one on 910. I'm treated with respect,…read morethey always sell me a quality product, and their service is fantastic. Doug is such a great guy.

I know how dumb it is when someone puts in an anecdotical account to their review, but I can't help…read moreit..... Was in the car business for a good minute and it is so hard to find a mechanic you can trust and I'm glad I did at Broadway Auto Parts. Partner and I have taken our vehicles (both old and new) there and it's always a pleasant experience. Their service is always top notch, their prices are so reasonable and the communication is always great. Seriously, good people should have your business and this place is filled with good people.

Was super easy to call and get an appointment to get my car inspected within a week. It is a bit…read moretricky to find because the entrance is not on Broad St (which is the street address), so I do recommend doing a little google street view exploration beforehand! On the day of my appointment, I just dropped my car off and left. They called a few hours later to let me know it was ready and didn't need anything done. Found them to be honest and prices were great. Will be my go-to in the future.

A great selection of you pull parts, some good prices, others are high, but what isn't these days?…read more Bring your own tools and wonder the yard, plus they have a pretty good tracker of what's on the lot and what row it's in. Good bunch of guys working there. Only wish it was on the other side of the city, the traffic getting there can be brutal.

Dave is fantastic to work with. Did my negotiating over the phone -great communication throughout…read morethe process of selling my car for scrap. Good to find someone with such integrity.

We won't take our vehicles anywhere else. The service is always quick and reliable, and they're…read morejust genuinely easy to work with. They're honest, dependable, and make everything feel simple. Every time we need something, it's smooth and stress-free, and we're back on the road in no time.

We have been customers for many years. Owner Ron is a great guy. Service has always been great, and…read moreif there are any concerns it is explained and taken care of. Trustworthy establishment!