Purchased my car here and I drive from NW Indiana to have it serviced once a year…read more They are Absolutely GREAT. Lee in the Service Department is Fantastic. He is everything good about this dealership. Let's face it!!! After the purchase, it's all about the Service Department. The whole department is Great.

I hate to leave these kinds of reviews but when warranted I will. I brought my wife here in…read moreNovember 2023 for a new car because she was in a terrible accident and almost lost her life. She really wanted an Alfa Romeo, and this dealership had a car with everything she wanted. First off, the staff was nice, but the saleswoman (Yaeli) was grossly misinformed about the selling process, and she didn't know what she was doing. The finance manager (Steven) helped her out and he was lovely, admittedly. He did his best to help her with the sale, but she messed up so many times that were just ready to get out of there. She tried to drill, yes DRILL, holes in my wife's bumper to add a license place holder. I had to tell her that the car provided a space for that, so she backed off. Another problem was that my wife's DNA system NEVER worked. It was reported to them before we left the lot. Yaeli told us that the part would be ordered, and this problem would be fixed. It's been over 6 months and they have not fixed the DNA knob, in fact, my wife was told that they didn't even order the part. They sold my wife this car and then completely forgot about us. If it were me, I probably would ignore it, but I have to hear about this almost daily. To add a little insult to injury, her electrical system is faulty, and her Bluetooth disconnects all the time. I had to convince her to pick her battles and only focus on the DNA problem for now. The saleswoman (Yaeli) is no longer with the dealership (no surprise at all). I will be looking to change my original review I made with this dealership and will report them to the BBB. After almost losing her life and being thankful she had a reliable car, my wife no has to deal with a car that has problems, and the dealership has done nothing to make this right. DO NOT BUY YOUR CARS WITH ALFA ROMEO OF NAPERVILLE.

Absolutely the best service! My daughter's car had been at their shop, and throughout the entire…read moreprocess they were incredibly kind, patient, and detailed. As a woman, you sometimes worry when dealing with auto repairs whether you're being told the truth or being charged for things you don't really need. I never felt that way here. They were honest, reliable, transparent, and took the time to explain everything clearly. It's hard to find a place you can truly trust with your vehicle, and I genuinely feel like we found one. I would recommend them to anyone looking for an honest and dependable auto shop. Thank you for taking such great care of us!

I came in for a groupon for synthetic oil change and tire rotation. I have wheel locks on my tires,…read morebefore going in for my appt i left the wheel lock key on the passenger seat. I was outside on a phone call when one of the guys came to the front and took my car around the corner. I don't mind my car being driven fast, apparently neither did the mechanic as he peeled it off the parking lot to take my car around the block to the back. I go to wait in the waiting area and after a bit the person in the front asks me for my wheel lock key. I reminded him I put it on the passenger seat. They couldn't find it. I let him know about the mechanic that took off speeding in my car, possibly that action made the key fly off the seat. They eventually located the key...I had to go help look, it was under the driver seat, under the mat. How crazy was this person driving my car that it flew from the passenger seat to where they found it. They completed what I showed up for so for that im grateful but the heart attack i had when they couldn't find my key was unnecessary. Maybe slow down so you're not losing wheel lock keys for your clients. Other than that, the gentleman in the front was very nice.

Whoever the Parts guy (@ 1:30pm 3/23/26) that was attending the counter... Top notch, friendly…read moreservice. Thanks again.

My sales guy was very nice and helpful but the Manager at the time 5/4/2026 was not a pleasant…read moreperson. I bought a work van from this dealer and about 10miles after leaving with it the check engine light came on. Long story short they said they would fix it and then they never did. I live 3hrs away and they ran me thru hoops. I ended up paying for the repair out of my own pocket. Wouldn't buy anything from them ever again unfortunately. The issue with my vehicle was clearly know and they just cleared the check engine light before putting it on the sales lot.

Ron there is great. He received my call after hours when my car got towed there for repairs. He…read morecalled me early in the morning to give me the info on my car. I would have expected massive bills, but Ron really understood my situation, and helped with trust and honesty on what needs to get done now and what should be done soon. I will be coming back to him again for all of my car maintenance and repairs. Honesty and friendliness wins a customer for life.

Guy who answered the phone is a complete asshole. I wanted a quote to get my car repaired and he…read moreimmediately said "I have zero interest in doing that job" in the worst tone possible. Says all I need to know about this business. What an asshole.

This place is great! A family member recommended them and I was not disappointed. Great prices and…read moregreat staff! Definitely recommend for all your car's needs.

Jim's middle name is Reliable! He is the most trustworthy mechanic in IL and beyond! We drive from…read moreBatavia just because we only trust him with our Toyotas. You cannot get a more trustworthy, reliable, and positive person to work on your cars.

After living out East for seven years, my brand-new car took quite a beating in New York's toughest…read moreparking lots. When I moved back, I wanted to restore it properly and Cole's Auto did an exceptional job. They brought it back to life with care and precision.

I have used them a couple of times and each time I was totally happy with the work that they did ,…read moreI have recommended friends who are also very happy with their work . They do very good work and they give you back your car totally cleaned. You don't have to spend time cleaning out all the dust from the repairs.

I needed a headlight for my Honda Accord. When I went into the store, I asked if they were able to…read moreinstall it and he said they didn't usually but he would be happy to look for me. Not only did he install my headlight he gave me a five dollar coupon off the bulb. He was the kindest, most respectful young man I have dealt with in a business and a very long time. I just couldn't thank him enough.

Just recently moved to town and was having issues with my brake pads. Pulled up to Advance Auto…read moreParts and struggled a bit to change the parts. David jumped through hoops to help me out and cater to my terrible shade tree mechanic issues. I will only go to this store for car upgrades.

Had an electrical issue they replaced the battery but left the clamps loose and the wire to the…read moreclamps loose. This resulted in damage to the alternator and battery. Avoid this place!

I had an estimate elsewhere. These guys came in $150 less and actually fixed an additional issue…read more They were professional and friendly.