Everyone here is so helpful and friendly. Misty C is the best parts driver and always goes out of…read moreher way to make sure we are good on stock items needed for our repair shop to run smoothly. Thank all of you again, Hannah

Battery went dead this morning, Keona and Russel were there to save the day and had me on my way to…read morework within minutes. Amazing customer service and two genuinely nice people. Very much appreciate them and the service they provided.

Simply adore this place. Love supporting a local family owned business and it has some weird…read morecalling to me from my late father who was a mechanic...they are honest and work quick. Pricing is reasonable and they are very communicative. Best shop around

My son dropped his car off on a Monday with the expectation it would be done by Thursday, when we…read morecalled Thursday they hadn't even looked at it. The person that answered the phone was highly disrespectful and said they had plenty of customers and we could take the car somewhere else. I'm a business owner and if I ran my business setting the wrong expectations and telling customers you don't matter, I'm positive I wouldn't be in business long. If your thinking about using Lee's Auto Service be prepared to be frustrated with timelines. I would AVOID!

Went in there to buy oil like I normally have for years some guy I guess he was the manager with…read morethe World jerk. I've always dropped up my bottles to recycle oil like you're supposed to all of a sudden I have to take the empty bottles with me which I've never done so I throw them in the trashcan in the front of the store with the big gas scan that's in there, and the manager comes out put them in my face, and I knocked them out of my face. He proceeds to throw them at me in my car, so I threw them back at him really really bad experience for a place. I've been going to for years. Never seen this guy before. Never wanna see him again. Don't recommend you do either.

I would like to commend employeee, Cassie here at this location. On 9/17/25 I had an accident,…read morewhich cause my bumper to be barely holding on. I made it to the parking lot in which she went and purchased the zip ties for me, because I am handicapped with arthritis, came back and secured my bumper for me. Hats off to an employee who went above and beyond to assist a customer.

Bought a vacuum solenoid, double checked at check out for returns he said yes but he made a joke…read moreabout not being a part tester for people to just return if it doesn't solve their issue. A little weird but hey returns I'm good. Tried to return solenoid same day but missed closing time, as not needed due to breaking vacuum line from existing pump. Went next day, was told "all electrical parts are finalized" no returns as I was not told when I was first there or is it on the receipt. I don't use in-stores anymore but decided I'll give it a shot, this is why online will kill in stores as they will return with 0 questions. $15 part online + guaranteed returns. This is exactly why I asked if they did returns and was told yes. $200 perfect working solenoid still in box now useless to me, brutal hit.

Great customer service!! My boyfriend and I got here at 6:00 pm on this Saturday and even though…read moreit's the closing time they still helped him out.Spacious Parking lot at a nice location

900 miles from Home and we end up with a dead battery the night before returning home after a girls…read moretrip. (Mind you, this was a girls trip with 3 women). So, we guesstimated we had a dead battery and called the Advance Auto on Argyle. It was 1930 when we called the store and was told they had ONE replacement battery in stock and closed at 2100 (9pm). We arrived at the Argyle location only to be given the runaround and told there was NO battery available and to go to the location on 103rd street. At this point we females are worried that we'll be late for school and work and have to pay for the car to be towed back to Virginia. Upon arriving at this location there are two gentleman working, Devon and Hector. Devon was open to assist us with Hector checking out a customer. We told Devon the situation of being sent from the Argyle location and needing a new battery as we were traveling from Florida to Northern Virginia. Devon was very professional and efficient, taking our information and researching a replacement battery. Hector on the other hand stated they do NOT carry batteries for Mercedes vehicles and therefore would not be able to assist us. Mind you, this was said in a condescending tone not only in front of us but also in front of the customer he was checking out. Clearly on the Advance Auto site it states that they carry four after-market batteries for Mercedes (screenshot provided). Hector was rude and unprofessional, unwilling to help us even after being informed that we had no men available to help us and would have to resort to google or YouTube to install a battery. Hector repeatedly insisted they do NOT carry replacement batteries for a Mercedes and would not help us. Devon on the other hand found a replacement battery and promptly checked us out despite threats of being written up and reported to a manager. We stressed our worry of having a reliable vehicle for the long drive home. Devon was very professional and his actions proved that providing quality customer service is a priority to him. Thanks to Devon for giving us piece of mind, we won't be worrying about being stranded on the way home with a dead battery.

Went online to pre-ordered some wiper blades for pick up in the store. Message stated order should…read morebe ready for pick up in 30 minutes. Went to the store an hour and a half later and I still had to wait and the order was not picked from the shelves. The shelf had a sign for $10 rebate. I asked the clerk if the rebate had a form or came on a receipt. He stated it would print on the receipt but it did not. Then he proceeded to say since I ordered it on the Internet that I would not be eligible for the rebate. All and all it still took me over 45 minutes to get my wiper blades that were supposed to be ready for pick up and no rebate.

Girl on the phone said there was " no way" that my dead battery was the reasoning for my cars…read moreperformance being affected.. had me thinking something else was wrong with the car even after I had already had numerous other people tell me it could be because the battery is dead and also looking up online I found that if your battery is pretty much dead it can affect the alternator as well as other performance based things.. sure enough it was just the battery that needed to be changed. Car was running sluggish sounded little bit louder than normal.. got the battery tested it was in fact a bad battery, immediately after replacing the battery it was back to normal.. so for the person that said " there's no way it's the battery" brush up on your facts.

First time I have given such a low score. Went in yesterday morning after calling a different…read morelocation to confirm if my battery was still under warranty, they checked and lucky me it was under warranty so I could stop by to get it swapped. Opted to come to this location as it was on my route and man, do I ever regret having stopped by. I was kindly welcomed in by a young man, then when he started assisting the individual training him started reprimanding him for not having a pen as that meant he was out of uniform, and how he shouldn't ask for my phone number more than once, he may have been right BUT there is always a way to say things in a nice and kind way. The young man apologized to me and quickly found my account, the trainer at this point had walked away, the young man struggled to identify the details needed for my battery swap, he called the man training him and at that point said trainer tried convincing me that my battery was not under warranty. I explained that I had called and had confirmed it was prior to coming over, he kept insisting I didn't. The manager heard the guys talking and come over and quickly confirmed I was under warranty. They then proceeded to take another call while I stood there,waiting for like felt a lifetime. Once they came back to assist the trainee they went to look at batteries and came back to tell me they didn't have the battery for my vehicle and I needed to go to a different store. A woman at the store overheard them and must have felt bad for me standing there for 40 minutes so she had then call a different store to confirm they had the battery in stock. after a brief time on hold they confirmed they had it in stock. once i made it to the other store they checked the system and had me out in 10 minutes, something that took this store 40 min yo just tell me they didn't have it in stock. I also didn't appreciate the trainer guy telling me it wasn't on warranty trying to get me to purchase a new one.

The workers in this auto parts store are always courteous and efficient. There's a new guy now…read more named Christian T. He went out of his way to help me find the oddball parts I needed for my Expedition. He greeted me with an open smile as soon as I walked in the door and thanked me when I was done checking out. Thank you Chris for being kind helpful and patient!

I went to Advanced Auto Parts on Normandy Blvd last Friday 2/24/2023. I was in very bad need of…read morewindshield wipers, especially on the passenger side (it was ready to come off). Also, I was out of window washer fluid. I am a senior lady & am no longer able to do any maintenance on my car. Roberta asked if I needed help. She was so nice & helpful. I told her what I needed & if she could install the blades & put in the fluid for me. She said she would & even made suggestions for me. After handing me my receipt, she carried the items out to my car, installed all 3 blades, and emptied the wiper fluid into the reservoir. Then disposed of the waste. I was so relieved. She is an excellent employee & I hope she will still be there next time I need help with my car. I regret that I forgot to write a review a couple of years ago when I was leaving for Christmas vacation. I stopped for wipers & a nice young man installed them for me. When I started to go pay for them, he just said, "Merry Christmas". No charge. You just don't find really, really, great customer service everywhere! This is one place that is a keeper!! Thank you, Roberta. I wish you the Best!

I was pretty upset because my car had just been totaled, but Ace Pick-A-Part made the process…read moreeasier. They gave me a fair offer right away and sent a driver to the tow yard to pick up my car. He handled everything and handed me a check on the spot. The only mistake I made was forgetting to remove my license plate and by the time I realized it, the car had already been crushed.

ive been coming here for years,,,,i usually find what i need every time…read more however, i'm very disappointed with this business. i went to get a part from a vehicle...in which it was only "one" of. paid to get in, went to get the part and it was not in the vehicle. how can you not keep an inventory on the items sold? what a waist of time and money.....imagine how many people loose their money becasue a part has already sold. the cashier should be able to tell you if the item has sold especially if they can ask you what part are you looking for. at least allow a entrence pass for another time if they won't refund a blank trip.