Door locked five minutes before closing. Older gentleman just gazing at me dumbfounded from behind…read morethe counter as if I was wrong

Very helpful staff. If they aren't able to help they will direct you to others that can.read more

I just wanted to say thank you to David for his kindness in exchanging my key fob batteries…read more Apparently, Mazda 2012 uses cr2025 also, but they use a different fob. So, I bought the wrong ones a few days ago. I was not sure how to get the key out of my two fobs. David removed the old ones for me & replaced them, plus he gave me a refund since they were out of the other brand. I watched how polite & courteous David was with the 2 gentlemen ahead of me, who needed several different parts. His demeanor never changed even as he tried to help them, all the while ensuring that he had the correct part. I highly recommend this business for any & all auto parts. I highly recommend David if you want a helpful & knowledgeable sales person. Great service!

Liz was very professional and knowledgeable. She came out in a hurricane to change my split wiper…read moreblades. She also recommended a better blade then I had used. Also explained the wiper replacement plan you have where I can get new blades for a few bucks every year. I come to your stores across the south coast and never knew that. Liz is an asset and you definitely need to keep her on staff. She went above and beyond for excellence in service and professionalism.

Well, we are working on Ernie's Car today. We needed a certain kind of coolant for his Dodge…read moreMagnum. AZ did not have it in two locations that we went to. Coming back from visiting my Dad in Lakewood, we decided to check out the O' Reilly's on Emerson. They had it in the front window. I like O'Reilly's, so I ask them if they have a rewards program. The man who waited on me, signed me right up. The other guy talked to us about the problems Magnums start having at 18500.00 miles and more. He told us about a few Diagnostic/repair places we could go to check the engine code that keeps lighting up. Both employees were impressive, more so than my usual store AZ. Theses guys might of won me over! Great service today.

Would like to thank Justin at the NAPA Parts store on Wells Road in Orange Park, Fl. Was searching…read morefor a gasket and other parts needed for a Rear Differential Fluid change. Justin took the time to research all the needed material. when it was discovered that I needed to order the parts (gasket), he took the time to ensure he had identified the proper part and ensured me that it would be available the next day. Satisfied that everything was on track, I hung up the phone and simply expected to show up the next morning for the part. much to my surprise, Justin called me right back and indicated that he had found the same part (on a competitors website) a cheaper price. He called to tell me that he would match that price. had he not called me back, I wouldn't have known about the cheaper price. I expressed my gratitude for his professionalism and assured him that he had just gained a new customer. Thank You Justin for going above and beyond what I had expected. I very much appreciate it and look forward to doing business with you again.... Very soon. V/R, Jon Cruz

Unfortunately, I had a very bad experience with NAPA Auto Parts in Orange Park. I recommend a…read moredifferent auto parts store altogether. I first started shopping at NAPA in February of this year. I had multiple good visits and purchased wonderful products that I could not find other places. There is a very good selection of products at a very convenient location. However, I briefly visited twice in one day, and I was about to purchase an Auto Spa car cleaning product when I was asked to leave the store! The employee told me twice, "Excuse me, you can't come here again," and motioned for me to leave. I than left quickly and quietly, feeling disappointed and shocked. As a result, I do not want to visit this store again!

I take my car for regular maintenance to this location and it is always done quickly and for a good…read moreprice. Bonus points for having massage chairs and snacks in the waiting room! I dont mind waiting when I can get a massage lol. The staff is really informative and not pushy which I appreciate.

I just purchased an auto at Butler Toyota. Glen Reid was my salesman. He was extremely…read moreknowledgeable, listened to what I wanted and very patient. For the first time purchasing a car was a pleasant experience.

I scheduled an appointment to make sure my tires were changed asap, knowing how busy they get. I…read morearrived early, per request. I sat there for almost six hours watching people who came in after me get taken care of and leave. I asked for brand new tires all the way around and an alignment. I told them the truck was on the way to my mechanic after this stop to get the trucks other issues looked at and all I wanted them to do was change the tires and do the alignment. The mechanic constantly came in complaining and wanting to upsell me. I consistently turned them down, which he would punish me for by stopping work on my truck. Then, another upsell attempt. And another, and another. Finally, after almost six hours of this, the mechanic decided he couldn't do the alignment. I have no issues with the explanation, but I took issue with having to wait six hours for this conclusion that shouldn't have taken more than a few minutes to decide. I had to reschedule other work I had scheduled that day, at a cost to me. The cherry on top? After waiting six hours to have my new tires put on, they didn't even put the spare back on the hanger, they just threw it in the bed of the truck. My time is much more valuable to me than waiting six hours for new tires. I think this is my last visit to Big Chief. I left a shop I'd been going to for 30 years to try them out. Sorry, this is unacceptable by any standards.

I was in a bind when I saw a straight nail in my pass front tire. I was concerned after driving a…read moredistance that it would pop. AAA no longer plugs, but I was told this place did in their reviews. What they didn't tell me is that they're is a age limit to determine whether it's worth or allowed to be plugged up. I was working remotely and desperately needed wifi so much that I cried. Someone was working on the router and the guest wifi was down. A gentleman gave me the workers wifi info so I could clock in for work. I ended up needing a tire fair priced (I compared while waiting). When I called ahead they said there was no wait, when I got there, I was told there was a 2 hour wait. I think I waited 45 minutes. Read reviews online and they were pretty legit. Not open on weekends.

4 Wheel Parts did work to my 2023 Jeep Wrangler and they are awesome! The professionalism they…read moredisplayed even when I got upset. The manager addressed all my concerns, fixed my Jeep and at a great price! Never been so happy to be so wrong about a place. So looking forward to my next visit!

My Jeep Wrangler needed a hard top. I bought one online and had it delivered to 4 Wheel Parts…read more They did a great job installing it and keeping me apprised of the progress. When there was an issue with installation of the wiring harness, they provided clear options and ideas. Very pleased with my experience here!

I had such an amazing experience! Makel was incredibly helpful, professional, and kind throughout…read morethe entire process. I especially appreciated his attention to detail and commitment to quality service. He made sure the nail in my tire was properly taken care of and took the time to ensure everything was done right. The value, quality of work, and customer service exceeded my expectations. I would definitely recommend this location and will be returning in the future.

Showed up with my own new tires, for some random reason the front guy "helping me" felt like…read morecriticizing the tires I brought was appropriate, then proceeded to deny the installation of all four tires. Went to Tire Kingdom right next to them and it was a total different experience, they were super helpful and without hesitation installed my tires. Lol they're just making people's life more complicated for no reason but good luck to them :)