They really took their time and took care of me, Even if they don't have it they will find it for you online or call another location. They went above and beyond to help me out. FANTASTIC CUSTOMER SERVICE! 10/10 store. Thank Ms. Diana and Mr Adrian read more

9132 Mathis Ave, Manassas, VA 20110 · 3.1 mi I called this morning and asked if there someone who can help the patient jump start his car. Bill from Advance auto in Mathis Ave. so kind enough to come at the parking lot in Ashton Ave. to help the patient. Now a days it's hard to find a kind human being. If you guys need anything, please go to Advance Auto in Mathis Ave. in Manassas. Angela from Carient Heart & Vascular read more

Won't except returns from items bought from other Advanced Auto Parts stores. Even if they are unopened. Even if it's their own return policy... read more

Advance Auto Parts - Auto Parts & Supplies Near Me - Manassas, Virginia

advance auto parts. Store 8215. Tried to return rotors that mechanic said didn't fit my vehicle after using AAPs online tool saying they were a direct fit. Rude old lady at counter peeled off the tape of box and said, "these need to be cleaned first". Such smugness, such apparent joy in aggravating a customer. Everything that is wrong with customer service in this day and age. Couldn't simply say, "we can clean them for you this time but for future reference, please return parts with zero smudges or anything on them". Store associates all standing around in a store filled with cleansers and rags and this lady made it obvious she was very happy to make me pick up the heavy rotors and leave. Will never return to this store again. I've never ever had any issues with returning ANYTHING to AAP. ​​ read more

I've been here a few times and Lisa is always such a huge help. She is awesome at her job- very knowledgeable (showed her a bulb I needed and without glancing at it for more than a moment, retrieved the exact one I was looking for!), oh-so polite, and even helped us install wiper blades in the parking lot. Anytime I need something for my car, I am definitely coming to see Lisa at this location! read more

Never going to this store again, and also never purchasing Advance Auto Parts brand products. First off, their service ranges from nonchalant to straight up dismissive. I sprung for their premium Autocraft GOLD battery, but our van wouldn't start less than a couple months later. I assumed it was the starter because the battery was brand new (and premium), so we had the car towed to the dealership. Found out the battery was bad. Also, the tow truck driver warned us that Autocraft batteries (Advance Auto Parts' own brand) are very unreliable with poor quality control. So naturally, I didn't want this to happen again so we got a dealership battery for a reasonable price. Went back to get some sort of refund or SOMEthing, but all they can do is try to recharge the dead battery or at most replace it with another unreliable Autocraft battery. I said I no longer need it because we got it replaced already, so they told me to see the manager who works certain hours. After missing him today (heard he left a little early), I gave up and just dropped the battery off with them. Wasted so much cash for a terrible product and poor service. Not to mention my wife also pulled in with a flat tire and their response was about as uncaring as you can get. "We don't do that sort of thing." She was confused because she thought they had loaner tools or could at least lend us a jack. Nope, nothing. And I understand maybe it is policy, but their attitudes are no f--ks given. Never buy Autocraft or Autolite for that matter...heard these spark plugs get broken tips sometimes, especially in turbos. Never going back. read more

This store is a joke. Can't find where the line starts and when you do, they take anyone who comes up except if you're a female. I was standing in line with my kids and 2 me. Jump in front of me with their items and I tell the cashier I was next and he ignores me. The next one to open yells next in line and I said that's me and move up and he looks at me and yelled louder NEXT IN LINE! So basically, if you're a female you will get subpar service here. Way to go to this store taking it back to the days where women were looked as crap. read more

The radiator cap was stuck on my car. I knew there was some type of tool that helped get caps off or oil filers that were stuck. I was greeted by a man who was stocking shelves he asked me what I needed and I told him my radiator cap was stuck he said he'd be with me in a minute. The minute turned into five. Then he answered the phone. That took a few more minutes then he said what did you need. I replied tool. He said what what did you say. I said tool asked for the manager he said he was the manager. He's not a manager he's an idiot if he can't be polite and assist customers who are in the store I left and went to je rice who had exactly what I needed and I got the cap off in a few seconds read more

Definitely come to this location over the one off Sudley Road if you can. Why? The checkout time is usually faster and they got this kid named Mike working there. I've dealt with him on a few occasions and he's just a true professional. He's bilingual and fluent so he gets everyone what they need in a friendly manner and keeps it moving. You can just tell he likes his job and knows what he's talking about. I was there yesterday picking up a part I ordered online. Side note: If you can, order your stuff online. You can usually apply promo codes and they'll have it ready for pickup in about 30 minutes, but always check and open the packaging before you leave because I've gotten wrong parts before. Not from this location, but the one off Sudley Road. Anyway, like I said, I was there last night and there were three customers in front of me. The guys at the counter were arguing with the manager about some faulty part, I don't know the full story since I walked in near the end, but anyway the manager was really unprofessional about the situation. He just argued in front of everyone in the store and when he sent them away after saying there's nothing he could do, he started chuckling and talking rude about them in front of everyone. Mike on the other hand kept his composure, apologized to them before they left and went on to provide good customer service to the next person in line. I just wanted to give respect where it's due. He had my part ready, took my old battery, and I was checked out in 2 minutes. read more

The most unprofessional group of people I've ever encountered. If I walk in as a customer your job as an employee is to assist me, not make me feel like you have zero desire to help. I will find another location for all my auto part needs! Maybe a lesson in customer service will help this location. read more

The staff lied and said that it would take me more than 30 minutes to exchange a battery I had just purchased. The same 10mm socket removes the cross member that holds the battery and terminals on. It took less than 10 minutes for me to do when I got home yet the employee "Fred" told me that my vehicle was excluded do to the brace that secured the battery which would take greater than the allowed 30 minutes. All batteries have some sort of mechanism to secure it so they do not bounce around when driving. Extremely disappointing that I was lied to. If you advertise free battery replacement than it should be given. I would understand if this was truck-mounted or mounted under the seat . The battery is clearly visible under the hood and secured by one 10mm bolt and 2 10 mm battery terminal bolts. I am amazed that these people would lie to your face. read more

Ordered a battery online, this location didnt have it. So they transferred us to sudley, to come find out that "the person didnt want to drive to pick it up". So you didnt want to go 2 miles to pick it up? Cmon read more

i came by earlier today to ask a question about if they had some lights in stock, Bill was very rude to me and he offered very poor costumer service, You should really teach your Employees to respect costumers, On the other hand Luis and Jonathan are very respectful and everytime i go there they always assist me with anything i need they are excellent! read more

After having issues with AutoZone telling us that they had a battery in stock & put it on hold for us, we arrived and of course they didn't hold it for us or have it in stock. Since we already drove 15 miles to Manassas, we had to try to see if Advance Auto had it. Geo answered the phone and quickly helped us locate & confirm that they had the battery in stock. We drove over & was quickly greeted by Geo. He offered his help and made sure the transaction went smoothly. He also made recommendations on how to change the battery for our specific car for future references. He knew his stuff and obviously does not hate his life/job as do the AutoZone people. Recommend going here over AutoZone and their negative and incompetent employees. read more

Went into this location to buy an air filter for my pathfinder. I had my three year old and nine year old with me. My three year old was crying and being a brat like most three year olds do when they don't get their way. As I'm trying not to lose my mind I hear a clerk behind the desk start talking very loudly to his peers how people need to control their kids. How they cry and carry on and wreck the store. I couldn't believe what I was hearing so I turned, looked right at the guy, and raised my arms in the air like, "are you serious". Before I went up front to choke a MF, I decided to take my kids and leave. I went across the street to Autozone, where they don't run their mouths like idiots in front of customers. This was an older, quite tall big mouth behind the counter. I attempted to contact Advanced corporate office, but was unable to get through to a human, or anyone on their live chat. I will never shop that location again. Too many options to put up with morons. read more

guys behind the counter were real nice. My head lamp died and I ended up changing the wrong bulb cause I'm a noob at repairs. So I damaged the new bulb. They replaced the damaged bulb free of charge. They came out side with me to replace the bulbs correctly. And it was cold that evening. So I really appreciated Their help. read more