After a very frustrating morning trying to get help replacing my car battery, I finally started…read morecalling different AutoZone locations to see if anyone actually had someone available who could do the replacement. When I called the Saugus location, I spoke with Matt. Let me just say he was incredibly kind and helpful from the moment he answered the phone. I drove over and he took care of everything right away. He replaced the battery, cleaned the battery area, and made the whole process quick and stress-free. Matt explained everything clearly and had me back on the road in no time. After the runaround I had earlier, his kindness and professionalism really stood out. Thank you so much, Matt! I really appreciate your help today. I hope you make it back to New York soon, and good luck with everything!

If I could give more than 5 I would! I've been dealing with car battery issues for almost two…read moreweeks and was honestly beyond frustrated. I had gone to the AutoZone in Revere first -- the young woman at the register was very sweet and even came out to test my battery and alternator. She tried her best and told me they could charge my battery if I waited, but then came back to say her manager wouldn't allow it unless I took the battery out myself and brought it in. I was shocked and honestly disappointed. She suggested I try another location, so I called the Saugus AutoZone -- and that's when everything turned around. Roy picked up, and after I explained my situation, he told me to come right in and he'd take a look. Roy went ABOVE and beyond. He was patient, kind, and incredibly helpful. He took the time to remove my battery himself, made sure he had the correct tools, and walked me through everything with zero frustration or attitude. After two stressful weeks dealing with this issue, Roy's professionalism and genuine care made all the difference. Thank you SO much, Roy. Your customer service is exactly what people hope for when they walk into a store. AutoZone Saugus is lucky to have you!

I stopped at O'Reilly after already having a frustrating experience at AutoZone, hoping I could…read morefinally get help replacing my car battery. Unfortunately, it was more of the same. The employee told me the only person who can replace a battery would be there at 9:15 AM, so I waited in my car. After waiting around and not wanting to risk shutting my car off, I even drove to a mechanic to confirm whether it was my battery or alternator. The mechanic confirmed it was just the battery. I came back to O'Reilly at around 9:30 AM expecting the employee who could install the battery to be there, only to be told he was running late. Meanwhile there were about five employees in the store and apparently none of them could replace a battery. What's the point of advertising battery installation if no one there can actually do it? This situation wasted a lot of my time and caused unnecessary stress when I was already dealing with a dead battery.

I hate to leave negative feedback but I was spoken to very rudely for simply asking for some…read moredirection and help . I won't be returning. I understand people have bad days but there is no need to take it out on someone who is asking for good customer service.

I am the proud owner of an awesome vintage truck. This is the best auto repair shop ever. They…read moredidn't try to sell me anything i didn't need. They diagnosed and repaired it so that it runs like butter. I trust this shop. You should, too. If you see me around town, gimme a thumbs up so that I know that you know. Thanks, Top Auto!

We were on vacation from Canada, and our car started shaking. I googled a car repair place closest…read moreto us and this place came up. They took us in right away and were extremely friendly. Did a test to see what the problem was and fixed it for us right away. They called around to several places to get the right parts. We are extremely grateful, although the cost of parts seems extremely high compared to the cost of them online once I checked with our receipt.

**Note that you won't find this review on the company's website because the owner, Jaime Dovale,…read moreremoves all negative reviews ... which, in addition to being deliberately deceptive and dishonest, obviously defeats the purpose of reviews.** Certified. Automotive. Disaster. Without question, this was the worst experience I've ever had as a consumer of any product or service (I'm 58) ... nothing else even comes close. This saga spanned over 2 1/2 years ... it wasn't an isolated incident, and certainly not an outlier. I made the terrible mistake of trusting Jaime Dovale to do a full body-off overhaul of my 2006 Jeep Wrangler, and I couldn't have made a worse choice. Dovale said he was capable of doing the job and estimated that it would take 4-5 weeks. The scope of the project modestly increased as we proceeded, but I ultimately didn't get my Jeep back for 6 months (25 weeks to be exact) ... and only then after frequent visits to check on the status and many requests for completion. When I finally picked up my Jeep, Dovale's endless drivel and empty promises collided with reality ... and reality has prevailed from that day on. I received an absolute mess with which I've been dealing ever since ... a vehicle so riddled with problems that I had to take it back to Certified Automotive Disasters 15 times in the next 13 months ... appalling by any standard. Just think about how insane that is ... 15 times, AFTER he did a full overhaul (ultimately, 17 times in 25 months). And I also had to schedule 3 appointments with a local Jeep dealer and 1 appointment with an auto glass shop to fix problems that Dovale was unwilling to acknowledge, incapable of fixing, or both ... for a grand total of 21 returns in 26 months to fix virtually everything he and his hack techs touched ... and problems remain to this day. Dovale ruined a vehicle that I bought new and had always meticulously maintained ... I now have problems that didn't previously exist (most infuriatingly, water leaks thanks to Dovale's hack body work ... which means my interior gets soaked every time it rains), and he doesn't have the ability or integrity to fix them. NAPA has a limited two-year warranty on its parts and labor, but it turned out that much of the hack work that Dovale did on my Jeep wasn't covered. Yet Dovale falsely claimed, repeatedly, that ALL of his work was covered by a two-year warranty ... a complete lie. He finally admitted (via text) that, actually, he has no written warranty ... which means no warranty exists ... by far, Dovale is the most dishonest businessperson I've ever encountered. I complained to NAPA about a rear main seal leak that Dovale failed to fix twice, and that he then denied was even leaking ... after the local Jeep dealer confirmed that it was the seal, NAPA paid for me to have it repaired at that dealer ... I have the reimbursement check to prove it. Whoever heard of an auto repair shop that is so incompetent that they pay to have the work done at a dealer? I certainly hadn't ... until Certified Automotive Disasters. There isn't enough space in this review to explain all of his careless, sloppy, incompetent mistakes, including many that put my safety at risk ... far worse than a bad DIY job. I've had exponentially more problems since Dovale 'fixed' my Jeep than I did in the previous 15 years combined ... body work, clutch, 4WD, wheel balancing, steering/suspension, exhaust/tailpipe, check engine light, alternator, rear main seal, door seals, header seal, windshield, rear wiper, tailgate hinges/alignment, headlight alignment, turn signals, damage to interior, and the list goes on. And on top of the mind-boggling list of problems/mistakes/errors, the stress, inconvenience, and disruption to my life that he caused is incalculable ... constant and nonstop. I wouldn't trust Dovale to properly inflate a tire ... but if you don't value your vehicle, your money, or your time, then Certified Automotive Disasters is the place for you.

I couldn't recommend Jaime, Steve and the team at Certified Automotive more. they are honest,…read morethorough, have very reasonable pricing, communicative, and professional. When my 2017 Audi went out of warranty, I started going to Certified after first referring a friend based on another friends recommendation. I couldn't be happier. I never again have to be worried about work being completed properly or being overcharged. Never. I really like them a lot. A++

Great service! Great people but don't bring your Audi or your BMW there to be programmed. I don't…read morebelieve they know how.to do it. I paid to have two vehicles done to Audis. Found out they were not programmed. I had to purchase software for $90 and do it myself.

Do not go, unless you want to get hustled, I went in for a battery he told me he didn't have the…read moretype of battery that it was a premium battery then he tried to tell me I needed some sort of switch that goes along with the battery and when I told him that I did not want to replace what he was telling me he told me he did not have the battery, it was a pure hustle job, stay away. I will never go back, these days it seems as though everybody is trying to nickel and dime you.

Brought my mom's car in for her (with no appointment) when one of its tires seemed to be losing…read moreair. I thought that it was just a slow leak, but my mom, who doesn't always make the best decisions, said to just get a new tire. So that's what I went to Sullivan Tire to do. I told the guy behind the counter (whose name I wish I could remember) why I was there, and told him that I wanted a good tire, but not a super-top-of-the-line one. He could have just kept his mouth shut and let me spend money on a new tire, but instead he said that they'd check it first and see whether or not that was necessary. A short time later, he let me know that they'd found a nail in the tire, and that they'd removed it and patched it up. I was out of there quickly, and on the cheap (under $40). Can't ask for much more than that. I know where I'll be going next time I need tire service.

On a Saturday turned away because your store wasn't properly staffed. Mind you the service I…read morerequested is less than 1 hr to do.

Amazing shop! They helped me fix my car within 2 weeks despite the blizzard. It is great!!! Had…read morecontact with a rental place nearby and I got my rental seamlessly. Gave me a first time customer discount and had my car detailed after fixing it. Great shop! They also stayed after hours when I walked in at close to their closing time. They stayed until 6 with me. Very good shop!

Top notch shop! great people and great service…read more Its refreshing when visiting this establishment, down to earth people and very knowledgeable. Highly recommend

The Armenians who run it are highly skilled what they do with years and auto service background at…read moremy age I can't do what I used to do. When I lived in Vermont whenever I needed any type service I would drive back to Revere Massachusetts to have them work on my vehicles They're very fair with their prices and their hourly rates can't be beat by anyone. If you want/need work done and you can't afford it they're willing to work with you. Just talk to them. You have nothing to lose except a few minutes of your time. I personally referred them to several of my friends that worked out in their cars everything from a Ford Explorer to a jaguar, and every single one that I sent there was very pleased with how quick and precise and especially how fair they were with their prices.

Anytime I need auto repairs, I go straight to Squire Road Auto…read more They show me what needs to be done and answer my questions. Prices are usually less than what Google shows for the work. They also stick by their price quotes. One time a lot more was needed and they kept the original quote. I never had to go back for corrections. They do get busy as you would expect from a good shop, so I don't wait in the shop. Bob