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    Advanced Maintenance Service

    5.0 (1 review)

    Services - Advanced Maintenance Service

    Appliance repair

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    16 years ago

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    Homewise Appliance

    Homewise Appliance

    4.1
    (2.3k reviews)
    $$

    I've twice purchased appliances at Homewise from Ling Wang. In my opinion, she is an excellent…read moresalesperson to work with. She possesses excellent product knowledge, has great interpersonal skills, will happily answer all of your questions, and overall has a very pleasant attitude. I never feel pressured when I'm talking with her, which I really appreciate. Thank you very much, Ling, for all of your valuable assistance during my purchases!

    I saw that the Bosch 800 24" dishwasher was on sale at Homewise Appliance for $999 as part of their…read moreMemorial Day sale. This is cheaper than anywhere else. I called my local branch, I was informed that there was even a $200 rebate from a Bosch and HomeWise appliance partnership and an additional $50 install rebate from shopping local rather online. Including delivery, haul away, parts, and install, my total was $1350 (out the door price)-200-50=$1,100. A steal of a deal especially when other places charge $1350 +tax when on sale with no rebates or install. My customer service rep, Ling Wang, also informed me of an included deal of a free 10 year major component warranty fulfilled through AllState and a 3 month supply of dishwasher pods. Additionally, if ordering through the local branch, I was informed that the local branch would handle processing the warranty on my behalf rather than ordering fully online and having to go through the HomeWise 800 number. Ordering local is the way to go. Ling was extremely professional and sent me an itemized receipt after our call. . I was able to have it delivered just two days after my order. When the delivery day came, the estimated time window was from 2-6 pm. They called me prior to their arrival at 2:30 and confirmed the address and time. When they arrived, they took apart my old dishwasher and were careful to get it out and even uninstalled the under cabinet pull out trash can to get better access. After uninstalling and hauling away, we had around 10 minutes to clean behind the washer area. They quickly installed the new dishwasher and that whole process took under 30 minutes. When including testing, clean up, and even the reinstallation of my trash can, the whole process was 1 hour. It was a lightning fast install. Overall, the process was so smooth and was a great deal. I'd come back here for any future appliance needs.

    De Anza Appliance

    De Anza Appliance

    4.2
    (314 reviews)

    5 stars for the customer service, responsiveness, and communication…read more I needed my Viking range serviced as my oven would reach temperature and then fluctuate below/above by 50 degrees. Not a good thing when you're baking and end up with dry cupcakes and flat cookies. I called up Airport Appliance where I purchased my range but no longer in business and given the Viking Range (1888-845-4641) support. Based on location I was referred to De Anza Appliance in San Jose. Chris was very friendly, responsive and mentioned at the onset the visit would be $200. Ouch! Whaddya gonna do when you need it fixed and only trust and Authorized Viking Repair place. Ofa was sent for the service call and arrived within the timeframe promised. Friendly, thorough and professional. Fortunately, not a big issue and corrected with a visit as wiring was hitting metal and throwing off the temperature. Highly recommend De Anza Appliance as quick to get an appointment and professional service. Oven is working great again. NOTE: https://vikingrange.com/support-and-documentation/customer-support You can find the authorized service center based on zip code

    Our fridge was on the blink and we called De Anza appliance. They were able to send someone next…read moremorning 8-12 window. The tech came promptly at 8. In 5 mins he had diagnosed the problem as a faulty compressor. Unfortunately repair would cost more than the fridge so his recommendation was to buy a new fridge.

    San Jose  Appliance Store

    San Jose Appliance Store

    4.2
    (20 reviews)

    I purchase a used 2014 Subzero BI-48 from this store with 90 days warranty. Shortly after it was…read moreinstalled the icemaker area started to leak water resulting in the ice frozen together and water leaking in both the freezer and non-freezer compartments. I called the store and they promptly came out to diagnose what might be the problem. The short story is that they came out many times replacing the icemaker, water valve, and door between freeze and fridge. In the end, the problem got fixed. I want to specially recognize their strong commitment to stand behind their sales. Definitely would recommend this place.

    I am extremely disappointed with the after-sales service I received from San Jose Appliance Store…read moreand intend to file a complaint with the Better Business Bureau. When my old oven stopped heating, I decided to replace it rather than repair it. I found San Jose Appliance Store through Craigslist, contacted Anthony, and arranged delivery of a used oven. The oven was delivered promptly, and my old oven was hauled away for an additional fee. Unfortunately, after installation, I discovered that the front burner would not ignite properly. When it did light, it often released gas into the kitchen first, creating what I believed to be a serious safety concern. To the company's credit, they sent a technician to inspect the stove. The technician was courteous, but the repair was unsuccessful. During the visit, brake cleaner was sprayed inside my kitchen, leaving strong fumes throughout the house. My wife and son both complained about the odor, and my son later developed a headache. A few days later, another repair attempt was made when a replacement part was brought to my home unannounced. Unfortunately, it was the wrong part. I then contacted GE directly and discovered that the serial number listed in the advertisement was incorrect. Once the correct information was identified, I learned the stove was also missing two racks and required a replacement handle. I ultimately spent about $150 replacing those items. I was also unable to obtain a proper invoice because I was mistakenly given another customer's paperwork. When I raised these concerns, I was told the stove had been sold "as is" despite the advertised 30-day warranty. I was also told the missing parts and defective burner were merely cosmetic issues and accused of "trying to demand money." To be clear, I never demanded money. I simply asked the company to provide the correct replacement part so the stove could be repaired safely and function as represented. That request was never fulfilled. Anthony briefly suggested a trade-in arrangement, but multiple messages later indicated that no exchange would take place. The only remaining option offered was another repair attempt, by which point I had lost confidence in the process. Adding to my frustration, I later discovered that the oven I paid to have hauled away was being advertised for resale on the company's website. At this point, I have purchased the necessary burner part myself and will hire a qualified technician to complete the repair. This has been an expensive lesson. I was not seeking a refund, discount, or special treatment. I simply wanted an oven that worked safely and a company that stood behind its warranty. Update: In response to the owner's reply, I would like to clarify a few points. My concerns remain unchanged. The oven was sold with a faulty burner, and despite two repair attempts, the issue was never resolved. I also did not "demand" money. I initially proposed a simple solution: that the business owner obtain the correct replacement part and ship it to me, which would have eliminated the need for any refund. When no effective resolution was provided, I purchased the correct part myself. This was not merely a cosmetic matter. The issue involved a burner that failed to ignite properly and allowed gas to accumulate before lighting, which I considered a legitimate safety concern. At this point, I no longer expect this business to honor its warranty when doing so is inconvenient or costly. My review is based solely on my personal experience. I encourage prospective customers to consider all available information, including both the owner's response and customer reviews, and make their own informed decision.

    Advanced Maintenance Service - homeappliancerepair - Updated July 2026

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