When we came to check out the car everyone was very helpful and pleasant. I neglected checking for damage beforehand, so it may have been in my care when it was scuffed. Luckily I bought insurance. The reason I'm giving two stars is when I turned it in the manager on shift became very rude, accusing me of lying when I didn't immediately remember the paperwork I was given when I got the car and when I told him I didn't know how the damage occured. I don't mind taking the blame for the scuff, but that's no reason to get rude. read more

Don't rent from here!!!!!!!!!!!! And make sure to check your account once you rent....and very hard to get a hold of them....

I needed a rental in Chicago and they had the lowest price and now I know why they are the cheapest! First off I've never had to pay a $200 deposit with a credit card yes I have with a debit card but never a credit card. Second of all when they gave us our rental car asked for a compact car and was given a 8 seater highlander cause it was all they had so I had to pay so much more for gas! Third of all the rental was really dirty inside and out!! Didn't look like it's been cleaned in awhile. Fourth of all I returned the car 3 weeks ago and I still haven't received my deposit back! Stay away from them and pay the extra for service. read more

Won't rent to local residents unless you have full coverage insurance on a primary car. Didn't see any of this in the fine print on the website when I booked it. Wasted an uber ride to the location with two kids to be denied rental. Had to take time to reserve a car from Alamo at a higher rate since it was the same day reservation, and pay for a second uber from their location to Alamo. Maybe I should be glad they didn't accept me after reading all these negative reviews. Wasted time and extra money. read more

They are not at this address (3700 Mannheim) anymore. Making things worse, the phone number they gave me was the one disconnected. Bummer. Now imagine how much I have suffered when I tried to return the car. I almost missed the international flight. And I will never use their service again. read more

Advantage assessed Extra fees totaling around $130 to my brief rental. Their cars are much worse then any other Chicago area rental, you will be double downgraded from your original reservation. I was told a tiny Yaris L hatchback was a 'Specialty Intermediate' because it had an unlock button for remote entry. Chevy Cruze? Full-size Specialty. In addition, even if you know the secret place to find the shuttle, it is incredibly inconvenient to get there. Don't be fooled by the paid reviews that praise this company. They are the very dark side of Hertz's attempt to kill all decent competition. read more

I wish I could give no stars! Worst experience.. and 3 weeks later was charged without cause $26.50 and now 1 .5 mos later charged again for $30.10 takes over a week to get a live person that is in right department to help which is no help at all. Wish I read reviews prior. read more

Worst car rental experience I've ever had. Only one person at counter with a dozen people inline. They had no cars ready for you. I waited over an hour to get a vehicle. Some people waited one and a half hours. Their were vehicles out of commission due to out of date tags. No reason for this at all. read more

Fuck.this.place. We waited 30 minutes for a shuttle that never came so ended up taking a $20 taxi 4 miles away to get the car. When I was checking in, the woman asked for my driver license and form of payment which was obviously normal. Then, I got asked for my proof of insurance... umm.. Well, I don't own a car which is the reason I'm RENTING a car so I was a bit confused. The woman treated me like i was and idiot because, like any reputable car rental chain, I assumed I could buy insurance. What kind of bootleg shit is this place?? My boyfriend said he had insurance and she said to have his insurance company fax over the proof. Even when he was on the phone with his insurance agent she said that his it wouldn't cover an accident on another car so what was the point? After seeing how even the other customers were treated I decided to call Hertz right then and there and booked another car. And guess what?? I could BUY insurance from them! They didn't hassle me like Advantage did and were VERY polite. Also, it was about $50 cheaper plus they upgraded our car since I told her I horrible luck at Advantage. Do yourself a favor and DO NOT book your rental car here. It's a rip off and they are obviously going under any day now. read more

I nearly gave this place 1 star, but they did have slightly cheaper rates than other rental places, and my initial counter experience was about average. Having to traipse across O'hare to find their specific pick up place was a bit annoying, but waiting 40 minutes for the bus to arrive was even more so (after a 4 hour flight). Returning the car was awful. There were no marked areas to drop off the cars. So I parked and went inside to the counter where there were no other customers. I stood in front of an employee who ignored me for several minutes, typing away on her computer. When I asked, should I drop off the keys here? She ignored me still. After several more minutes of typing away, she said, without ever looking up, "I'll be with you in a minute," in a tone laden with attitude. Her managers were chatting in the back room. When she finally addressed me, she said I would have to fill out my mileage on the back of the rental form. (Most companies have an employee check you in at your car). The whole experience was a hassle I didn't appreciate on my way to the airport. I'll avoid this one in the future. read more

I had a confirmed reservation for a car for a week while visiting family for the thanksgiving holiday. I spoke with two representatives after landing and waiting for their shuttle and after 40 minutes of stannding in the freezing cold was told they were now closed and not coming. It cost me 65.00 for a cab and I still had no car. Called and spoke with a joke of a supervisor the next morning Keivon who was less than helpful and should probably go back to flipping burgers at McDonalds. What a joke this company is awful... read more

No WAY! The O'Hare location is horrible or else I really didn't read the fine print? Where do you go to pick up the rental car? There is NO shuttle from the airport and the only phone number is an automatic message that states pick ups are located at a nearby hotel? Where the hell is that? I'm off a 6 hour flight and tired and cranky. I don't know how to get around and have no idea where the Hilton or whatever hotel they pick up is. I try to go online on my phone to see what other number I could call and give up. We get onto a Hertz/Avis shuttle and prepare to pay $$ for a rental. I'm bummed because there are all the big rental car agency shuttles, and no shuttle counters to choose your rental first. As we get onto the shuttle, I'm hoping that the rates aren't going to be painful, but a sure thing is better than a wild goose chase. No shuttle from the airport? = FAIL. read more

This is the WORST place to rent a car! Got a car that had a terrible smoke smell. They gave me another one with the same exact smell but we had to get going cause we were late for a wedding. I rented the car for 3 days. Was going to go back half way through my vacation and return it but they said they couldn't guarantee I'd get anything better. Are you kidding me??? The price was about the same as everyone else. My rental car had 42,000 miles on it with stains all over the seats and ran like a car with 140,000 miles. I will NEVER rent a car from them again. Do yourself a favor and don't try to save 5 or 10 dollars. Go with a better known company. I know Hertz owns this rental company but it's a far cry from Hertz! read more

Some reviewers are giving these guys a bad rap, but as a seasoned traveler facing crazy-high car rental rates this past week, and desperately needing wheels, I decided to be adventurous and give them a try. And I'm glad I did! Their price was less than half of even what I could get on priceline/hotwire, and by using the pre-pay option, I saved even more. The car was a great little 4-door Hyundai something that drove nicely, sipped gas and was clean inside and out. Even though they say that they open at 700 AM, I was coming off of a red-eye, called at a little after 600 AM, and after hitting "O" a couple of times, I got to the local counter and spoke to a friendly rep who dispatched the shuttle for me, and I waited less than 15 minutes for pickup (remember they were still technically closed). The counter rep did all of the usual upsells, but didn't get pushy as I politely declined each one. The location is a few minutes north of O'Hare, but not much further than the official car rental facility, and certainly closer than facilities at, say, DFW. And you save additional tax and fee charges because you are not on ORD property. All in all, a great car rental experience. Thanks Advantage :). read more

The only negative about this service, is the Shuttle upon arrival. I wish someone told us we had to walk to the hill because we were waiting outside forever! Now with the positives, customer service was a delight. The young ladies were very knowledgeable and helpful as there boss was sitting and telling them what to do!! Even when we dropped off the car, the ladies were outside, inside, multitasking as the boss was just standing there watching them. I felt so bad for them. We reserved a mid size vehicle and received a Jetta. Most importantly they were very affordable, just go on priceline and find rates for them. Make sure you get the insurance through priceline cause it's only $45! read more

I rented a minivan from Advantage at the last minute before reading the reviews. Well, I picked up the minivan today and it went better than expected. The wait for the shuttle was about ten minutes. Yes, I saw many shuttles from other car rental companies twice before the arrival of the Advantage shuttle, but our driver was really nice and helped us with the luggages. The counter lady (Cassandra) was nice too. Yes, she was trying to do her job by selling us many packages. But I nicely declined all options and she was still nice about it. The minivan we got has about 2.5K miles, practically new. It has bluetooth, ipass, and the new car smell. And the rental location is only about 2 added minutes from Enterprise. If I don't get surprised by added charges, I will come back and raise the review to five stars! read more

PLEASE, PLEASE, PLEASE......DO NOT RENT A VEHICLE WITH THESE PEOPLE!!! All the previous reviews are spot on. This is a dishonest operation. When we got to the airport it took their shuttle forever to pick us up. All the other rental car operators had their shuttles coming and going to pick up their passengers but not Advantage...we had to wait an abnormally long time. Their lot is also extremely far from OHare airport so it feels like you are driving forever to just get to their lot. Just what you do not need after a long flight. When we arrived to the lot there there was only one guy helping the people in line and another lady just standing there doing nothing. When I finally got up to the counter to rent my car all he did was try to up sell me! Then we did not get the vehicle that was promised. He told me the vehicle we got is "similar " since they did not have the exact one I booked online. It was NOT similar it was much smaller. Again....he tried to up sell me a high dollar amount for the vehicle I originally booked. I returned the car at the designated time and thought that was it. Now I am receiving charges totaling almost $80.00 for unpaid tolls. I paid the tolls within seven days which is allowed under the Illinois policy. I have copies of my receipts showing I paid the tolls but they are giving me the run around. My three tolls totaled $3.70 and I paid a total of $7.60, so I actually overpaid, but they are charging me an "administrative" fee of $25.00 for each toll. I have copies of my receipts showing I paid the tolls but they are so dishonest stating that my receipt did not match exactly the date and time of the violation. UNBELIEVABLE!! Like I stated in my first sentence PLEASE, PLEASE, PLEASE....DO NOT RENT A VEHICLE WITH THESE PEOPLE!!! read more

Great customer service and experience. My car was brand new and the entire process was fast and easy. So much better than a previous experience with budget a couple weeks ago. read more

Worst car rental experience. Waited for our vehicle for almost an hour even though we prepaid. Customer service agents seemed rehearsed and not genuinely concerned. After paying for a mid size car, we were given an economy size car. Horrible service and inefficient operation. read more

Absolute disaster!!!! Waited 40 min in airport and the shuttle never came!!!! We took uber to the facility just to find out they won't rent a car without proof of liability insurance even if you are buying insurance from Advantage. My husband told me that Advantage is f up inside the facility. Jason at the reception overheard him and started cursing us directly even though my husband was talking to me and not trying to hurt Jason. Stay away!!!! read more

They must have been making improvements since other folks had been posting here previously. I also chose them because they were the cheapest on Expedia. I've rented from other lots that are farther away from the airport terminal. I know that it can sometimes take some time for the shuttle. The good news this time was that I didn't even have enough time to call them before I saw a shuttle. That was good luck. It was 7:30am, so everyone is fresh for the day. There was no line at the counter. They processed me quickly. The credit card machine was finicky, but they worked through that immediately. I couldn't have been there more than 5 minutes total. My car was right out front. It was clean and everything worked fine. I do pay for the I-Pass. It is never cheap wherever you rent from ($9.99/day), but I like the convenience. I got a bit confused on where to return in the lot. They tried to redirect me, but apparently I can't follow directions. Basically you are supposed to block the cars in the back corner of the lot. After that I dropped the key at the counter, they said they'd email the receipt, and I was on a waiting bus 45 seconds later. The receipt was in my inbox by the time I was at the terminal. It was within $12 of the original Expedia quote. All in all, it was a good experience. I'd do it again, as long as I wasn't arriving after 10pm, like I sometimes have to. It was definitely better than my last experience renting from one of the big players at ORD back in June. read more

this car rental sucks big time: 1. they charged my card twice. 2. they added extra 50$ after rental 3. it took over 1 hr to get the car. There's a guy in there who is useless and highly inefficient. He messed up with all the reservations and credit cards and he gave a hard time for the folks in line. 4. It is way too far from the airport compared to other rentals. The shuttle also stops are some other place than the other shuttles. I was deceived by the cheap deal , i wouldnt go there again for the above reasons. Now i need to sit calling them over n over for reimbursing my redundant transaction. Utter useless staff in there!!! read more

First, to have an option that is offsite of OHare airport, to get a really great rate (less reckoning with airport taxes) is super. Second, was very happy with how the counter folks handled me, at the pick up to the return. Drove a VW Jetta, which was a cool opportunity too. So much so that I wanted to write it up here! I believe this was my 2nd rental opportunity at this location, and in summation, I'll have no problem renting from them again. Speaking of shuttles, I did not catch the shuttle OHare-Advantage because my flight was late (winter weather) and thus I landed after they were closed. If you have arrival problems, they hold your reservation for 24 hours as I found out in my follow up wit them on my flight arrival situation; very helpful in such situations). On the return drop off, all was quickly executed in the vehicle's return, and as well the shuttle was quick, with the driver being very proactive in loading my belongings on to the van. . read more

Cheap and new cars but rude staff and the car was dirty, would have rather paid $10/more a s used Enterprise (and been 10 min closer to the airport!) read more

Worst rental car experience.... We waited two hours to get rental car, then we turned in car at night and followed their instructions about putting keys in box. Two days later, I get a charge for an additional $124 and the following day $726!!! I called customer service.... got hung up 3 times then went to office and they said they cannot help me. To let pass 24 hours so they can see their cameras and figure things out. Apparently, they are charging me for two new keys. DO NOT RECOMMEND! read more

Ok, so I read the other reviews of Advantage Rent A Car at Chicago O'Hare and was feeling very nervous about renting a car from them. I was traveling to Chicago/Indiana for a funeral and didn't want any additional complications, but . . . the other "name brand" rental agencies were all charging $350-$400 for a 4-day rental, and I was lured by the $156 total at Advantage that I was seeing on all the travel websites. So I decided to take a chance and book directly on the Advantage website, and after joining their frequent renter program, I received a one-class upgrade on my rental. O'Hare is putting in train service to the new rental car facility, but it was not yet operational at the time of my trip, so upon arrival to O'Hare, I collected my bag and headed to ground transportation. As another recent reviewer said, I found the generic shuttle (you don't have to wait or look for a specific rental company shuttle) leading to the entire car rental facility for all on-airport brands which I found very easy and convenient. I went to the Advantage counter where I was greeted by exactly zero line. I walked right up and was immediately assisted by a friendly young man who seemed a bit taken aback by all my seemingly overcautious inquiries. Admittedly, my online research and reading the multiple negative reviews of how other customers were "tricked" into renting here, but ended up paying significantly more money in fees, tolls, etc, had me quite nervous of what I might be walking into. But he managed to calm my nerves and reassured me my rate, was my rate. After declining all coverages and "extras" including toll pass, refueling, etc., and since I carry full coverage on my own vehicle and my credit card also provides extra coverage as well, I signed for the car and was instructed where to go. It was an easy walk and escalator ride up one level to the Advantage section of the rental garage. The section and stall number were well marked and I walked right to the car. Now for the car. I was provided with a VW Passat with 55,000 miles on it. The control knob for the side mirrors was missing making it impossible to adjust the mirrors. Ok, whatever, I did get a pretty great rate. And, I could see the car was being well maintained with good tires and recent service stickers. I inspected the car and found a few bits of minor exterior damage, which I did take the time to mark on the pink slip and have signed by the attendant prior to leaving. I noticed that the gas tank was not completely full but wasn't too concerned about that and failed to say anything about it to the attendant. That was a mistake. I should have had her make a note about that too. I began my trek to Indiana starting with the toll road. Based on all the negative reviews stemming from "surprise" toll charges, I decided to decline the toll pass offered at rental, and instead go through the cash pay lanes at each toll. There are four toll stations between Chicago and the Indiana Toll Road. I paid very careful attention to ensure I didn't miss any toll exits and accidentally go through the EasyToll lanes which would then trigger unpaid license plate toll charges to my account. Each of the four toll stations cost $1.50, so I paid $6.00 in cash tolls on each leg of my journey, for a total of $12.00. A much better deal than the $12.99 per day I was offered at time of rental. At each toll station, I colleced a receipt so that I would later be able to prove that I paid each toll in cash. I am keeping those toll receipts indefinitely, in case of any future monkey business with my credit card, but at this point, I don't expect to need them. The car performed well and we had no problems with it despite the minor inconvieniences noted above. Wish the headrests were removable, they were terribly uncomfortable for the 500 miles of driving I did over four days. But that is a "me" issue, not the rental company's fault. Upon return to Chicago, I filled up the gas tank at the next-to-last Oasis off the toll road which was about 20 miles from the airport. Returned the car with exactly the same amount of gas it had started with. Upon return, the attendant did say they would have to charge me for the "missing" fuel, but I explained that it had the exact same amount as when I rented the car, and she waived the charge for me even though I couldn't "prove" it. After closing out the rental, I received an email receipt for the car and it was the exact amount to the penny as quoted to me at time of booking and rental. Overall, I was very pleased with this rental experience. I had anticipated a terrible experience to save $200-$250 but was really pleasantly surprised. Not perfect, but adequate, got me to the funeral and back and saved a lot of money. Not any real complaints in light of the savings. I will update this review should anything change, but if it doesn't, I'll be renting again from Advantage if and when the need arises. read more

This place was awful! Employees there are unprofessional, rude, and not friendly at all! I walked out and went down the street to Ace and got a better deal. Don't go to Advantage, ghetto employees! read more

Rude customer service when checking in and bullshit, unexpected fees is why I will never rent from you again. And let's not forget the 30 minute wait for the pickup shuttle, also no wiper fluid in car. read more

I had no serious issues with this company, despite all the bad reviews. The shuttle rides to and from the airport were pleasant and not overcrowded. The rental location is offsite and about a 10-15 minute ride from O'hare. The line to get the car was reasonable and I wasn't horribly delayed or inconvenienced. They will try to upsell you the add-ons (insurance, gas, transponder, etc.) just like all the others, but they were polite when I declined and not too pushy. When I found a couple of marks on the car, I simply made a note on the rental contract. I had no problems with the car and it was mostly clean and a 2015 model year. When I returned the vehicle, an agent took a quick walk around and they emailed my receipt so I didn't have to go inside. The shuttle was waiting on me to go to the airport. The price was great compared to the major chains and I wouldn't hesitate to use them again. read more

Best rental car experience I have ever had. Steve Wagner in Chicago was the best. Everyone from the shuttle bus drivers to the staff at the front desk! Impeccable service!!! Will definitely seek them out from now on in any cities that are fortunate enough to have them!!! read more

I paid for my car ahead of time online and when I got to the facility, everything seemed in line. I was then offered a "deal" of an SUV upgrade for $20/day. My car was already $19.30(ish), so I said that would be great. The woman helping me said, "I can make deals right now because I'm the only one up here". So I assumed an SUV (Jeep Patriot) was a good deal for the price, great in fact. I was on my way to the birth (emergency) of my nephew and was in and out of the office in just a couple minutes. The paperwork with the pricing I was given was incorrect showing I owed much more than my reservation price but I was reassured I wouldn't be paying that price but the difference in the prices (which for me meant the different between $19.30 and $20/day). Come to find out it was an ADDITIONAL $20/day and when I brought up the issue at the office, the woman lied and said she told me they're not all $60/day so $40 was a great deal. Why would I book and pay for the cheapest car then upgrade to more than double my price in vehicle cost AND triple it in fuel costs the day of the rental? Think logically, that obviously doesn't make any sense. Finally, when coming in to drop off the vehicle, the staff was extremely rude. The woman who rented me the vehicle was there and was nice until I brought up the pricing issue. Then a switch flipped into full attitude like a teenager. I had to speak to a manager in another room and could hear them trying to whisper about it thinking I couldn't hear. Professionalism is heavily lacking here. As are the customer service and communication skills. I'm in Chicago frequently and should've just stayed with who I normally rent from, and clearly I won't be recommending this agency to anyone in the future. Read the other posts here too! They all say the staff is incredibly rude and unprofessional! Maybe the customers aren't The problem, maybe the staff is. With the exception of the shuttle drivers who are incredibly friendly. read more

I give this company one star because I cannot reach ANYONE at their office. I have resorted to systematically dialing different extensions until I reach someone. I made it to extension 6 before I heard a live human voice, but was put promptly on hold. That was, according to my phone, over 35 minutes ago. I am STILL on hold with them. Why am I trying to reach them? I am trying to be responsible and pay the Illinois highway toll that we were forced to miss because of construction and Memorial Day weekend traffic. I need the information of the person the car is registered under in order to do that. If I don't pay this online (like anyone without an IPass will have to do), then we will be charged an additional $25 from Advantage on top of the silly $1.50 toll. Does anyone know how to get in touch with SOMEBODY at the Des Plaines site? I am simply trying to pay a toll and have this awful rental experience behind me. read more

I originally gave them a quite bad review but it wasn't that bad. They are a little further out from the other agencies, so you have to consider if you have and extra 10 minutes for the drive and possibly 20 for check-in as it is a small office. The car was perfect and car-return and trip back was quick and trouble free. read more

Waited at O'Hare for 45 minutes for shuttle on a Monday around noon. Then, when I got to the counter they told me to wait they had no cars available. Lady at counter was rude when I expressed disappointment that from the time I waited for the shuttle to time to get car was 2 hours. No apologies. No offers of future discount or current rental compensation. TERRIBLE Customer service! Never here again! read more

Forget about fast service. It may be inexpensive, however, quick, it is not. The shuttle driver was friendly, but waiting for 45 minutes to sign documents for a prepaid rental car was ridiculous after a 6 hour redeye flight and a 3 hour drive ahead of us. We are just chalking it up to a lesson learned and will put it on the list of rental places not to rent from again. It's unfortunate because the car was nice and the price was right. Just that little extra missing piece was enough to rate a two star and less than stellar review. read more

I'm skeptical of renting outside of the big names, but Advantage was substantially cheaper. I also know the off brands do the high pressure tactic to get you to buy all the insurances. I didn't get any off that here. First the shuttle was fast. No waiting. The cars are new and the folks at the counter were pleasant. And it's right near a Starbucks so you can get your brew-on and let your gps acquire it's satellites. So far all good. If the return goes well I'll use Advantage again if they stay competitive. read more

Price: Cheap ...that's the only plus. but was it worth it? (arsenio 'hmmm'): Customer Service: misinformed, poor product/policy knowledge, misquote prices, rude, overpricing Manager: rude, condescending, unfriendly, does not say sorry for countless mistakes, did not take any opportunity to better the experience Car: electrical problems (wiring--usb, charging devices, did not work). car had many obvious dents that the pre-checker claimed he 'didn't notice'--thank goodness i checked myself and noted them distance: far as sh** 1-800 number: needed to contact for problems and possible late return. kept getting automated message and told to call head office. head office dispatched me through--vicious cycle continued. as a result, had no idea of nasty charges/rules awaiting upon my return that's all folks. book with caution. DO NOT RECOMMEND. even if they gave me a free rental, i'd decline. read more

DO NOT USE this rental car company. I have been visiting Chicago for 10 years and usually use other rental car companies. I thought I would try Advantage but the whole experience has been awful and has my credit card has been charged for tolls and toll fees for tolls that I had already paid. I have always paid the tolls myself and have never had this issue with other rental companies. So now I am paying for each toll twice with 15$ fee per toll added. When you call customer service they refer you to other agencies and then when you call those agencies they refer you back to advantage so the issue is never resolved. read more

A little organization would go a long way at this place. If you are not informed ahead of time - which I wasn't - then you are not aware that the Advantage pickup spot is not where EVERY OTHER car rental company picks up at O'Hare. After a 14-hour travel day, I spent an hour freezing at the "Rental Car" pickup median at O'Hare. During that time, I called their national number FIVE times (because no one was answering the local number.) Not one person at the national number knew there was another pickup location from where I was standing. (The actual pickup is at a bus depot near the Hilton Hotel.....random.) The Advantage shuttle driver actually drove past us, in the far lane, and waved. We assumed that meant he was coming back to get us. No dice. When I finally reached an Advantage employee at the local number, I found out where to go, and got to listen to them be defensive about their pickup location. Both the driver, and the desk employee, however, informed me that they have angry customers EVERY DAY! Why not just solve the problem, people?? Stupidity. They are tempting to use, because they are the cheapest. What's that saying about getting what you pay for? read more

We got out to the curb where the car rental shuttles go by. None showed from Advantage. I asked a traffic cop, he said the Advantage shuttles didn't come around like the others, we had to walk two blocks to a location even the nearby hotel concierge didn't know about. As we came up, a guy identifying himself as the Advantage manager asked if we were looking for them, said they ran out of cars early in the morning, directed us to the nearby Ace rental shuttle. (Just luck we found all this out.) Ace shuttles also go to this odd location, but Ace treated us very well, gave us a nice clean Hyundai at a better rate than Advantage. If I were wanting to rent cheap again, I'd go Ace, but I'd first find out exactly where they pick up. As for Advantage, forget it. read more