Had a one way rental reservation at the Park ridge location to go from Chicago to Cincinnati. Jolie at this location made the process smooth, quick, and easy. I was nervous because I've had issues with Avis having available cars and just cancelling my reservation the day before even when a reservation is made a month in advance and they offer one way rentals. It can ruin your plans and cause so many issues and un-needed stress. It's not even they don't have available cars but don't want to give them for one way rentals , which I would say is terrible customer service when you offer the service. When I got to the Park Ridge location, I was greeted right away by Jolie and she quickly professed my reservation. She had no issues with availability and the car was identified and ready. It was nice and fuel efficient which was perfect for the 5 hour drive I had for the one way. I got the exact rental car type I wanted because I cared about fuel efficiency and not space since it was a long distance drive. We checked the car over together, and she told me about the automatic lights and also showed me where the lever is for the gas tank. Always helpful when each car is so different and it just saves hassle when you need to fill up. The gas tank was full and the car clean. Thank you Park Ridge Enterprise for making my journey stress-free. read more

Rented a car from this location, was a 1-week rental. Was supposed to be around $1,300, they charged me $1,600 up front, saying $300 was for incidentals and would be returned. I returned the car a day early, and ended up getting charged over $1,900. They lied and did not return any money and would not provide me with a receipt either. Be careful of this location, they also do not check the cars before they rent them out. I found an open beer bottle in the back seat of my rental upon picking up the car. Really shady people working here who do not have your best interest in mind. I almost feel like they did it on purpose, crooked people at this location. Do your research, and choose elsewhere. read more

Enterprise Rent-A-Car - Beer bottle found in back of rental car, upon picking it up in the morning. - Car Rental Near Me - Park Ridge, Illinois

Tried to use a corp CC card for a corp rate and couldn't because it didn't have a chip. Can't use debit card, all they seam to now is CAN'T! Will never rent here again! read more

I rented a car through insurance. when I first picked up the car, I was told that this car is comparable to my SUV that's in the shop. it wasn't explained clearly to me that my insurance only paid for an intermediate car. I switched out the SUV because it smelled really bad. it was busy day for them and they gave me a standard car ..never explained that it's not the contracted car allowed with ALLSTATE. ALLSTATE didn't reimburse the entire amount because they only paid for the contracted price. I called and I was told that 'we clearly explained it to you that ALLSTATE MAY NOT reimbursed the whole thing.' ....of course I didn't record the conversation to prove to them that they didn't not say "allstate only allows intermediate car." That being said, lesson learned....if you rent through Insurance...make sure you know exactly what is allowed. Don't assume that enterprise will know and give you the contracted car. In any case, they may give you a different car so that they get more money. Also, there's a huge knowledge difference among the employees. I asked for a receipt when I returned the car...was rejected, was told to get Allstate to pay the full amount before getting a receipt. I callEd allstate just to have them told me that they will not pay. It's my responsibility to get the receipt and submit to them. I called enterprise, paid, and asked for an electronic receipt which they promised will send. Did not happen. enterprise called and said that I needed to drive to their location to pick up my receipt. Apparently they cannot send electronic receipts....its the first rental company that told me that they cannot send electronic receipt and made a customer drive to pick it up. I felt like they have no respect for their customer's time. read more

They gave us a car that reeks of weed smell and they didn't have any others to replace it with. We need to leave on a road trip and I'm worried about getting pulled over. The entire reason to get an SUV was to be more comfortable. I'm so mad now I smell like weed too! read more

I was given a car that was a 3 row vehicle clearly larger than mine. I was not given the reason why. My insurance company was paying $25 a day. I figured they had no other vehicles. Well I as changed $58 a day and I had to eat the difference after the fact when I checked my credit card. They claim they told me...ha ha. I would of never agreed to that. read more

don't know who I JUST spoke with AT THE Park Ridge location, but the female was very rude. This is a rental through State Farm. Called about an unexpected charge and was told per the text we sent you. Mind you, the text I recieved said nothing about a charge. "Oh well, you will just get back more when you return the rental" Is thr answer I got. HOW ABOUT HAVE CLEAR RENTAL AGREEMENTS AND TEXTS WITH ALL INFO INCLUDING NOTIFICATION OF AND THE AMOUT OF ADDITIONAL CHARGES. Enterprise along with many other's customer service is going down the drain. read more

What a crappy company seriously they're stealing money from me again. They're running a scam where they tell their consumer that there was tolls charged and now of course they're going to add a surcharge to this. Even though I've spoken to the Illinois tollway, and they have assured me that the plate was under jurisdiction of my Transponder, which I called in the day, I took the van out of the lot and even extended it two or three days past. And now this crappy company who is never gonna get my business again is trying to tell me that they're going to do it again they are not furnishing the citation from the tollway intentionally because they are malicious company and I would not rent from this car company or Truck company ever if I were you. I requested a manager call me back and I never so much has got a voicemail from anyone at this company, what I did get was an email very informal and unable to comment because it's in paper format. I specifically said I want to manager and I know why they can't do it because they cannot support why they're now about ready to steal more money from me to the tune of like $60 for a $.90 Toll it's a racket don't rent from this company ever read more

Car dirty and dinged. Left a bag in car, my fault but was never found or retrieved. Shows the lack of cleaning or oversight of their fleet. read more

BEWARE of this location poor service. I was involved in a car accident which was the other driver's fault. in which his insurance took full responsibility. I went to pick up the rental and they charged my debit card over $1000 when they were supposed to only charge $50 dollars. took 3 days to get my money back and then a week later after insurance told the they were paying for 25days they charged my card another $330 and told me that my husband didn't respond to their calls. the insurance called and told them they were paying for the 25 days. I called back and they said they spoke with the insurance but it wasn't in their system so they couldn't refund me. I'm ready to report this location for fraudulently making unauthorized charges to me. I shouldn't have to deal with this shit car accident wasn't my fault. read more

I rented a car from them weeks ago and put my credit card for a physical damage charge as peace of mind and until today I find charges from them all the sudden, have no idea why, watch out do not trust them. read more

Honestly great experience! I just walked in without a reservation on a busy day, but an employee was able to put me in a rental within minutes and work with me on a price! The car was brand new, clean and shiny, top trim and really delightful! When during the time of my rental I looked my keys inside the vehicle I called enterprise and roadside assistance showed up 15 minutes later, unbelievable efficiency! And when I returned the vehicle early the price was adjusted accordingly - no fees or charges on top, return process took 2 minutes! read more

Enterprise Rent-A-Car - Car - Car Rental Near Me - Park Ridge, Illinois

Located at 2315 Oakton in Park Ridge We have rented a car twice from Enterprise at this location in Park Ridge . We dealt with the manger Jolee and Alex . Both staff members were on top of their game . The will pick you up at your location and also drop you off once you return the car . If they do not have the car at their location they will drive you too another enterprise location in order for you to pick the car up . The car we rented was a 2024 with low mileage and very clean on the inside and outside. This is a great place to look at if you want to rent a car read more

Harper & the team are always so welcoming & helpful. I will always choose the Park Ridge location for all of my rental needs!

At Enterprise on Oakton in Park Ridge is a rental place that takes good care of you - finds the car you want - they treat you like family - they care about - Harper - Jolie their team are the best!! Thanks guys read more

This Enterprise office is not a full service car rental facility, but can get you a car quickly if you live in the area and don't want to go to O'Hare. It is located at the awkward intersection of Busse and Oakton in Park Ridge. You can only really enter through the south side of the shop, so you may need to loop around. There is a small parking lot and it is tricky to find parking in the winter since snow banks populate multiple spots. The actual office is pretty small and they have a little garage to vacuum out cars. Don't expect a fully gassed up vehicle - the three times we have rented there it was always less than a full tank. They can get your in and out pretty quickly. One drawback is there is a very limited selection since this isn't a major pickup facility. My wife lucked out on her last rental and got a Suburban (she had a similar vehicle in the shop for insurance repairs). The staff has been a little unprofessional in our dealings here. They have a sort of indifferent attitude, but I assume that is because there is little oversight at this location. I will use this place again if needed, but most of my rentals are through Hertz. read more

Enterprise Rent-A-Car - Very nice rental for a snowstorm - Car Rental Near Me - Park Ridge, Illinois

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All the staff were friendly and accessible when I delivered the car it was fast and when I received it too, it's good to know that they have bilingual staff. read more

I rented about 5 different cars, all from this location and returned them all to this location with the exception of the last one (receipt attached), where I finally bought a new car, lol I have nothing bad to say about this place. Each time I came here I saw the same 1-3 guys working. Super cool and chill guys, professional, fast, can't ask for more, they were always courteous and respectful to me, even when I kept the cars for way longer than I intended to. Thanks read more

Enterprise Rent-A-Car - Car Rental Near Me - Park Ridge, Illinois

I came to this location because it's literally a few blocks from my parent's house. However as many rental establishments I've used, I have to say these guys are without a doubt the most efficient and reliable. Excellent customer service and they listen to issues that arise. One issue I had was with the quality of one of their compact cars. I felt like it was going to break down on me as I driving. I mentioned it and they upgraded me the next time. Recently I wanted to rent a truck for the day and had to go to their other location to get it. It was a bit of an inconvenience but in the end they made it right. Given the frequency with which I rent cars from them, two incidents are nothing. I really appreciate this team here in Park Ridge and would go to them again for how well they take care of customers and for their level of consistency. Still not too sure about Enterprise? Try renting from Budget and compare your wait time, service and quality of vehicles... You'll smarten right up. read more

Totally awful experience with this location. When car was picked up it was filthy with dog hair and stench and was advised that we would not be charged for that. The next day we went to another location to add additional drivers on the car and was advised we can drop it off at the airport a day earlier on a Sunday with no drop off fees. (We were trying get back to CA before hurricane hit). Now they sent us a bill that included the drop off fee. We spoke to Harper at the location today about this and he rudely told us that there is nothing he can do about it because there is no way we could be told that. He proceeded to say nothing can be done because it says there will be a drop off fee. Mind you this was said with no politeness whatsoever. Then he says he's a manager if that location and that nothing can be done though he will check with the location that advised us. Kept saying that there was no way we were told that. So I'm asking him if he's insinuating that I am a liar. I did have to tell him to change his tone so evidently it was not a good conversation. I need this resolved I need an area manager to get back to me. In the mean time everyone AVOID THIS LOCATION! read more

Pro Tip-If you are even considering renting a car here, call even after reserving a car. Just wasted my time taking an uber there only to find out they have no cars available. Why even have a website that allows you to book a reservation if there are no cars available. Look elsewhere as I will with my corporate account. read more

Not a very good experience and ended up not renting from them. First directed to the reservation line where the lady did not seem to have any compassion and didn't seem to listen to what I was saying. I told her I needed the pickup service because my truck was just towed in for service and didn't have a ride, but didn't help me with that because I don't think she was listening and told me I could pick the vehicle up at a certain time. After telling her again, she directed me to contact the location store for it. So I'm thinking to myself, why did I even talk to you?? After contacting the store and setting up a pick up time, I was contacted by someone else from the store some time later and about 5mins from when I was supposed to be picked up who told me they couldn't provide me with a pickup or a car because there was another location closer to me and I would have to go through them . After explaining my frustration, my situation on why I needed them there due to having to get my kids to things, I had no way to get to the other location, I was simply told sorry the other person who helped me didn't know they couldn't come to my location. There was no compassion for my situation I was in, nothing for their mistake and honestly didn't even try to help fixing it or anything. Felt like we'll you're not renting from us so tuff luck. Just a frustrating and horrible experience in a time of need. I do not recommend them or this location. read more

I had an issue with my rental car (price) and decided to return the rental after a couple of days. I spoke to Andrew at the Park Ridge location and he was awesome and very helpful. I went in upset and walked out a happy customer. Thanks for all your help Andrew! read more

Wouldn't take my return at 6:02 so instead I have to return in -40 degree weather tomorrow. The car had zero visibility when I was driving in it because the windows were covered in dirt. Awful read more

Excellent service and fast in and out. never wasted my time and was simple as can be. will use them again for sure. and next time I'll upgrade my car. was too basic. read more

I am pretty much happy with the customer service at this enterprise location. The staff is so friendly and i have rented the car at this location more than 15 times and each time i get good service and get a nice car which i have reserved. Even i staff picks me from my home to get my car picked and also give me ride back to my home. They have a wide range of cars and all of them are well maintained and the rates are also resonable. This location participates in the weekend rental where th rate starts from $9.99 a day. I recommend this location for your next car rental. Happy renting read more

Service is ok quick and fast reliable customer service good, the only one thing is they dont return my deposit money...

Wonderful customer service. So accommodating. Just a great location. Always has cars you need or does anything to make the customer happy. Keep up the goos work. Best rental place in the area! read more

WARNING: reviews listed below are misleading and could be fake (posted by their own employees?) Need more proof? Compare the reviews of this location with other rating agencies. On other agencies, they have received 0/3 stars!! SCAM ALERT - - - This place is a scam. I made a reservation for a full-size car; confirmed via their website. When I arrived at the site to pick up my car, Brian (manager) claimed to not have any cars aside from an expensive SUV and a minivan for additional 30 bucks per day. Since they didn't have a car in the size I wanted (even though i had a confirmation in my hand), he refused to provide an upgrade unless I paid extra money per day. Management - - - Brian was extremely unprofessional & rude; felt as I was dealing with a college kid. He was pressuring me to rent a higher price vehicle even though I could see couple of full-size sedans sitting in the parking lot. Brian also told me to take my business somewhere else & 'not welcome here anymore' after I indicated that I will inform the Yelp users about his SCAM. Guess what Brian?? I did. I took my business to Ohare airport & got a FREE upgrade which you refuse to grant me as a customer courtesy. I truly hope other customers don't fall for your SCAM. Dont give into their pressure. Enterprise: are you seriously letting this goofball run your place?? Conclusion - - - Save time & dont deal with these clowns at this location who refuse to put customers first. Do yourself a favor & drive to O'hare facility for a BETTER SERVICE & PRICE (& a free upgrade)!! FYI - I am a consultant so I am always on the road, renting cars; this was not my first rodeo! read more

The staff is professional and the office is clean and easy to locate. The process to pick up and drop off the car was painfully slow. I still prefer to rent through Hertz. As a Hertz Gold member, your car is pre-assigned and ready for pick, with a full tank of gas! Hertz drop-off is just as simple. read more

Well, the car was fine. But now they've sent me an insurance claim for something that I didn't do - something that wasn't marked down as it was not noticed by myself or the associate as we were walking around the car on the cloudy day I picked up the car and I can assure didn't occur while I had the car. A total BS situation that feels like a scam. So, the battle begins and ends my relationship with Enterprise for personal and business. read more

I had a terrible experiance at Budget car rental and these guys saved the day! They helped me get a car on very short notice. They have won my business! read more

I am very displeased.....my wife dropped off our car to be repaired today and called enterprise to rent a car......to RENT A CAR......they set the appointment to pick her up.......then refused to pick her up because she didn't have a utility bill with her......basically leaving her stranded........when I called they were polite telling me that they dont care and because of people screwing them in the past they live by the strict corporate policy......ill be honest ok dont normally post comments.......but when u leave my wife in the middle of nowhere when u tell her youll pick her up that pisses me off.....if they didn't want to rent her the car at least give her a ride home.......charge for gas I dont care........ read more

I wish I had taken the time to make note of the employees' names with whom I interacted --- one was very good (young male), the manager (young woman with dark hair) terrible. I made my displeasure known, but she made absolutely zero effort to address my complaints, acknowledge their mistakes, or apologize. Very unprofessional, poor customer service. I rented the car for the specific purpose of making certain that I would have reliable, clean transportation to make it to an important professional talk. When I arrived for my car pick up (early), my car was not ready, they would not allow me to park on premises, they gave me INCORRECT and flippant instructions on where I *could* find parking, and ultimately caused me to arrive inexcusably late to the very professional meeting for which I rented the car to be sure to arrive at promptly. I missed the entire talk. I pointed out to the manager that she sent me to park in an area where there was no public parking, leading me to circle the neighborhood in search of somewhere legal ---- she just rolled her eyes and said "well, I don't live here." You WORK here. You are the manager of the business. You should absolutely know where to direct your customers who are attempting to patronize your business. Even with the wasted time circling the neighborhood, when I returned to the office, my vehicle was STILL not cleaned and ready. I told them to just give it to me dirty, as I was already inexcusably late as it was. I left the facility some 45 minutes after my scheduled pick-up time. This is terrible customer service, and I received no apologies or discounts .... just a rude response from the unprofessional manager. Not pleased. read more

Have rented here before when our car was being serviced but rented a mini-van for a long-weekend car trip, this time. Couldn't have been more pleased with the service. Brian clearly understood he was competing with airport rental agencies and went the extra mile to get me the vehicle I wanted, when I wanted it and I was able to take advantage of AAA discount. I picked the car up straight from the Metra station and dropped it off on the way to work in the morning. These guys are GREAT! read more

Awful customer service! I was sent here by my body shop guy after my car was hit parked on the street. State Farm was covering my claim. When I got there they had only one car, and Nicole was quick to rush me into it. The car was dirty inside with stained seats but it was my only option. I was sitting in the parking lot going over the paperwork with her, and she asked me to agree to their insurance for the car which I DECLINED 3 times, until she told me it was $16 a day and would be covered in my claim. I finally agreed to it because she told me there was not going to be any charges to me, and it protected her car while State Farm protected me. I got a call today from Nick saying they are charging my card $241 for this insurance that I didn't even want to begin with, but had forced down my throat. Nick said Nicole would call me after lunch, and when she did, and was nothing but rude and unpleasant. When I reminded her I DECLINED her insurance 3 times as she kept forcing it on me, her response was that is what we are told to do. Then she tells me she will take off 3 days of the charge, which was another lie, as I just got my emailed bill showing no deductions what-so-ever. I have been in customer service industries for over 15 years and I would never extort anyone with blatant lies and overall up-selling techniques. Shame on you Nicole. Very bad business. After talking to the owner of the body shop he said Enterprise has done this to other customers of his as well. Be very careful with this office, as I have rented from enterprise before and never experienced things like this. After reading some other reviews it seems to be this location. read more

As always we were very happy with our rental from Enterprise. No hidden fees and great customer service.

If you need to rent a car, DO NOT go to the Enterprise in Park Ridge. Their service is appalling. I was in a car accident and needed a last minute car rental. I rented from another location. The next day, with the sun beating on the car, it smelled of air freshener and stale cigarette smoke and it was unbearable. I called the original location, and they said no problem, just come on in. At this point, that location was not convenient, but they said no problem, you can go anywhere. I call Park Ridge, and they had plenty of cars and SUVs. Amazing! I then tell them that i will be there within an hour to exchange the vehicle I was given. Ooops... wrong thing to say. Here it comes. Oh, they will all be gone by then. What? You just said you had plenty. Yeah, they will be gone. So...I address the fact that he is just lying to me, because he doesn't want the vehicle i was given. He says to me, "What are we going to do with a car that smells? Go back to the original location." I tell him it's not convenient and he tells me how it is not his problem. Then he transfers me to someone else. Who also tells me they miraculously sold out of vehicles in the three minutes we were on the phone. He then tells me he will not speak to me if I am angry and hangs up. How dare I be angry when I am lied to by someone in a customer service position. That is costumer service for you. Imagine dealing with all the stresses that come along with a car accident and then having to deal with this on top of that. However, it's not their problem, so why should they care? I have been waiting two days to speak to a supervisor, but of course, they don't care either. Please save yourself the hassle and use a different company. read more

Best rental car service I've experienced. Imaculate car. Gas full when I picked it up.

No thanks. Aside from company policies being unreasonable, this particular location has a habit of renting cars for which they've not bothered filling the tank. Once, they actually gave one to me with less than a quarter tank of gas saying "dont worry, just return it empty." I pity the person who had it next. Jeez... there's a gas station 3 minutes away, too.... read more