We will NOT be back here! On Saturday January 27th, I got my oil changed. We had some work done on our car today at a local shop in town and he told us we needed to change the oil more often because it was extremely low and Black, it was burnt!!! We told him we just got it changed and he basically told us we got ripped off! Very disappointed in the unscrupulous work ethic at meineke. read more

I cannot say enough about Meineke (especially the one on Holiday Lane). We've been going for a number of years but it is definitely improving all the time. I think that Jonathan is bringing a new level of expertise, professionalism, timeliness, courtesy and honesty to this business. It had that before but in a day and age when there is a lack of trust in the auto repair industry - this Meineke is to be trusted. What I like is that there is a confirmation to what needs to be done and a reliability and quality to the work as well. I love all of the little touches that Meineke has. Water bottles, plastic on the seats, reminder notes, coupons, clean waiting room, interesting magazines and true and genuine friendliness and sincerity from the staff - all say a lot about their business model. To me, this mean that this business is fully aware of the hard-working customers that are coming in with their vehicles who need a dependable business to take care of them. Did I add fair prices? Definitely. Quality work? Absolutely. I'm a fan of this Meineke and I would recommend it to everyone...and that says a lot from someone who has ran the gamut of auto repair shops. read more

Amazing service. The employees were super helpful! I was driving down the Freeway when my wiper blade flew off and I couldn't see. I pulled over and found this place, the guy grabbed the blade and put it on my car, for free. I will take my car here everytime when I'm passing through and need something. Thank you so much!!!!!!!!!! read more

Had to make an emergency visit late in the afternoon on our way to Citrus Heights from Concord, to replace a snapped accessory drive belt. The staff was very accommodating and friendly and the technician stayed late to help us get back on our way. They did excellent work and I highly recommend them. read more

I always felt confident bringing my car here. Cheap and good work.

I was trapped in Fairfield with a bad fuel pump and they were able to get me fixed and on my way the same day so I could get my family home. And they give a state worker disc. I am completely pleased with my experience with them. read more

I'm from San Jose. Drove to Walnut Creek area to swap rims with a friend. Ended up, I couldn't get the spacers off and the new rims were rubbing against my wheel well fender badly. Called Zach up and he sent me to one of his shops. They hooked me up right away at no cost. Fast, friendly, amazing service! Ask for Zach! He will take good care of your car(s). read more

Went to get my car serviced for an oil change. The technicians are courteous and helpful. Wonderful quality of service! Not only did they take care of my needs but they also inspected my car for additional maintenance that needs attention and made some recommendations and explained what needs to be serviced to help improve my car's performance. Plus, I received a courtesy water when I got into my car! Awesome place! TIP: be sure to schedule for an appointment. This place gets busy! read more

This is my second time going to Meineke. Both times I have gone I have received excellent customer service! It's bad enough when you dummy up your car, but my stress was reduced when I brought my car here. Even though there was a minor miscommunication somewhere, I had Jon provide professionalism when he was explaining the situation and helped me with my issue. I was never treated poorly and the resolve was amazing! Thank you Jon and i will be back. read more

I was having some issues with my car. I work a lot so to take time off is really hard for me. I needed a place to do a excellent job with precision timing. When calling John the manager was very helpful & knew what's he was talking about. I got my car in & everything was completed that day with excellent performance & customer services. I will no longer go to anywhere else to get my cars worked on. Meineke on Holiday Lane is my forever spot. Thank you for the great service.. read more

David and Jonathan, are guys are my rock stars!!!! Great communication, outstanding service and fair prices. Thank you. ( I was worry about letting you guys my BWM; but no more.) read more

I went to this location this morning for an oil change which included a free tire rotation, fluid top off, brake check. It was my first time going to Meineke and my last. After I got my keys back and went to my vehicle, I noticed my tires were not rotated as promised. How do I know? I was smart to mark my tire with chalk, so I went back inside to complain to the employee (Zack). He confirmed that the technician (NM) did not rotate the tires. I am shocked that this particular place is dishonest and tried to rip me off. Please be smart and mark your tires, or ask for the old parts back ( for example: a cabin filter, etc ) for evidence that the job was actually done. Nothing surprises me anymore about what goes on out there. Thanks for reading and I hope this helps. read more

Let me start from the top. The manager Zach is the best. He doesn't try to up-sell you with services you don't need. He does however give you the bottom line on what you need to do to keep your vehicle in good working conditions. The man looks you in the eye. I trust this guy with working on the car that my family rides in. If he changes locations, I'm going with him. He runs a tight ship and his team follows his lead. I've been going to this shop for over a year and I will continue to use them for my automotive needs. You should too. read more

I went for an oil change. Made an appt. Started out well, but gradually lost stars as they were unable to fulfill their promises. For example,"this should be fast...30-45mins." Came back in 45 mins and they were just starting. Then finally I pay and thy say,"they will bring your car right out." 20mins later, no car. I ask the guy about it and he abruptly tells me, "yeah, they're putting oil in it now." I was going to give them high marks, but they blew it. Cheap though. Only $20. Addendum: after I wrote this the manager saw I was disappointed and gave me a free oil change card. I will try them again and let you know how it goes. read more

This will be my new place to take my vehicles. Came in for an oil change and Brandon was super helpful. Great customer service from all of the employees. They are super helpful and explain things thoroughly. I had a feeling I needed new tires and he confirmed and even looked up prices for me and explained the difference in the tires. They even helped me out and put in the new headlight bulb I had in my car that I didn't know how to put in myself. definitely would recommend them to others! Thanks guys! read more

Fast and friendly service! Great shop, ask for Zak! He's the only mechanic I trust with my car!

Deceitful scheme: This shop victimizes its customers by replacing parts that do not need replacement. This confirms other customers' negative reviews. Such a dishonest shop. read more

I have been coming to this location for a Long time to have my cars fixed. I am very happy with their service. Zach is a great guy and very helpful. I would recommend this place to all my friends. read more

The gentlemen here are knowledgeable and will work with you on price for your budget! Very understandable and friendly!

Female receptionist lied to me. Called to make an appointment and was told not necessary and just "Come on in, we'll get it done." When I arrived I was told it would be done in "90 minutes." 2 hours later I returned and asked if my car was done, she replied, "We haven't gotten to it yet." I asked her why she told me 90 minutes and she arrogantly replied, "We're short on technicians." No apology, just an attitude (poor). Having brought my 6 different cars to this store for the past 10 years, this was by far the worst service. I will NOT return and I'm sure they don't care read more

Our truck started smoking on a trip through Fairfield. We called numerous shops at 3 pm on a Saturday to get it looked at. Zachary ( I think he is the manager) said "no problem" bring it in. He has been very helpful and accommodating in a tough situation for us. He has offered various options and seems very genuine and honest. Thanks Zach! read more

Where to start... Well I went in for an oil change and came out leaking coolant... Ok so I went in for an oil change one morning. It didn't seem to busy, plus I had an appointment. The guy at the counter said it would take about 45 min. So I handed over my key and walked over to Denny's for some breakfast. Then to kill some more time, I walked over to Raley's. I was gone a little over an hour. I walk back to check on my car and they are not done yet. So I sit around for another 30-35 min and FINALLY. My oil change is done. He tells me everything is fine and my car looks good, EXCEPT for this one thing. A small coolant leak that popped up out of nowhere... He says "here, I'll show you." He shows me this fresh coolant drip. Keep in mind that I have never had an issue with the cooling system or leaking. Not surprisingly, he begins to tell me they can fix it, how much it costs and shows me the estimate for the work. I decline. I knew I was getting played. A few days later, I am driving home from work and my car overheats! I open my hood and check the coolant and the resrvoir is BONE DRY! Needless to say, I was livid. I know they caused the problem with the coolant leaking because within a matter of days I went from no coolant leak what so ever, to not being able to hold coolant for a day. It's really sad because I wanted to bring my car to a big name place like this to avoid scam artist mechanics. Oh well. I will not be back. I will also tell my freinds and family about my ordeal. read more

This place is a proven joke/hack shop, I contacted the company with two receipts showing clearly that the damage was caused from their mechanic with photos to back up, I was told instantly that they intended to deny responsibility yet they were the only ones to have ever worked on my truck. Their cowardly owner of the franchise apparently refused to acknowledg his responsibility to employee employees that are incompetent to perform a simple helicoil job as I never heard a peep from the company yet I was assured I would, ...... or own up to his responsibility to hiring hacks that destroy hard working customers trucks due to their lack of knowledge or proper equipment required to perform a job that my truck required. Had the work been addressed as it initially needed properly I'd never world needed to tell the public off my horrific experience in dealing with this shoddy company, please save your cash and your vehicle and go to a pro who won't leave shavings of metal in your engine causing further damage. My address and phone number is posted if you wish to reimburse me for your mechanic incompetence, but as I've already experience you're dodging me as I will you in the future and others should too, sincerely Sean Jackson read more

I went here looking to compare services and found out my car needed less than I expected. Zachary was very polite and explained everything that needed to be done. I'm glad I found someone I could trust. Thank you!! read more

I was needing to get the brakes replaced on my car and I called for an estimate. Dave suggested that I come in and they could do their free brake inspection. They did a full inspection on my car and then Dave took me through step-by-step on what they found, and suggested what needed to be done, but he wasn't pushy about getting everything done that day. He even worked with my budget. I will definitely come back to get the rest of the work done on my car! Thanks Dave and the team on Holiday Lane! read more

Had oil change and tire rotation marked one of my tires and noticed it was not rotated from that spot will not be bringing my vehicle back here. read more

Made an appointment to ensure my vehicle was taken care of at a certain time with in a certain time period. 4 hours later for an oil change is unacceptable. Will be looking for a new steady place to get my serviced and oil change done. read more

I've been here 2 times. Each time the manager Dave has been absolutely amazing. They service our cars quickly and efficiently at a good price too! I couldn't be happier! read more

I was very pleased with my recent visit to Meineke. John was very helpful and understanding that as a small business owner not having my car for the day could be burdensome. His team was able to do an oil change, replace shocks, and fix the A/C in one appointment. I also witnessed John with other customers and he treated everyone with kindness and respect. I am pleased and will be back. Thank you. read more

rip off****Do not go****Had appointment for oil change at 11:15 am. On the phone they said it will be ready by 1pm. I called 1:30 it was not done plus they were checking breaks for free. Called again he said oil is done just need to put tires back well then I'm on my way while I have a ride I said and he was like oh no I will pick u up where do you live? Fine called at 3pm not ready. 3:30 they calling me trying to sell bunch of stuff for over 650$$. I knew that my front brakes were bad. I'll never ever go there again wasted whole day. AND I had 5gallons of gas when I went there but when I was driving it back home light came on. I didn't get it. So be careful write down your miles before you leave your car. Went there because was cheap. But no more in my life I'll better spend extra 15$. Don't go there !!!!! Caution!!!!! read more

Came in on two occasions, first wasn't so bad but each time these dudes try to upsale you constantly, insulting by telling you "you just wait til it breaks then" , dudes are vultures never been more uncomfortable read more

Ladies, I have finally found an auto repair shop that don't charge you for things you don't need done...I had a great experience from the moment I came through the door great customer service, and they really know what they are doing. They told me things that were wrong with my car then fixed them. Told me how long it was going to take and they did not have me waiting one second longer then what they said. They charged me what they said they would charge no hidden fees at all. I was very HAPPY. Every time I have gone back have had the same GREAT EXPERIENCE. The entire staff are great people from the owner all the way down to the gentlemen who repairs the cars I have met them all. They explain what they have done and make sure you understand what they said. They stand by their work and make sure you are completely satisfied before you leave. The car I have is a bucket and is my youngest sons so there were quite a few things that needed to be fixed on it this is his first car so he hasn't taken good car of it but since I have found Meineke this is the only place who will EVER work on it. I must share this story I live in Vallejo and one day when my car was in the shop the manager came all the way to my house picked me up and took me to my job interview now that's what I call going above and beyond. THUMBS UP TO THE MEN OF MEINEKE!!!!!!!!! read more

Well just as usual these people are gouging people that are ignorant to vehicle care. I brought my audi into get a simple oil change. The cost for oil filter was $22, $10 more than the actual dealership and I was charged $10 a quart for mobile one synthetic oil. Of course I was quoted that the oil change started at $64.99 but because the name "audi" I walked out the door for $89. The service was good and I had no problems besides the "you drive an audi" extra charge. You are better off bringing your own oil and filter and having them change it for 21.99 read more

Terrible service. Front desk guy was Very rude and unprofessional and tried to scam me by telling me false information about my car. As I was waiting in the waiting room he tried to do the same thing to another person. read more

I've been going to this Meineke for almost 2 years and I find the employees friendly, courteous, professional, and hard working. They have worked hard to fix my 17 year old truck and I would highly recommend them. Darlene read more

update still havent been reached out to regarding warranty or refund when ive called multiple times over the last year or so

They suck. I have taken my car here maybe 10 times. Mostly oil changes but had tires put on here, brakes repaired and a radiator repair. All three times I have come to Meineke for anything other than an oil change I have had to take my car back because they did not complete the repair. This latest and last time they worked on my radiator and my car overheated on the freeway because the hose became lose within 12 hours Never again. read more

I was sold car repairs that I found out later I didn't need. I spent over $1000 and my car ran worse than before. The employees are rude and couldn't care less about their customers. Save yourself time, aggravation and money and go elsewhere. read more

In the automotive maintenance and repair business one of the most important aspects of a relationship is trust. As a consumer you have to trust that the recommendations you are receiving are accurate and necessary. My recent experience with Jonathan and David at this Meineke Center have restored some of my doubts in the industry. They both are very honest and make good necessary recommendations. They are very knowledgeable and discussed all of the options related to the repair of my daughters car so we could make an informed decision. The car was repaired and we drove away confident that the necessary work had been performed and at a fair price. I will continue to use this shop and recommend it to family and friends. If you decide to use this shop, tell them that Rick W. sent you. read more

I had been going to this shop for four years, but have decided I probably won't be back. What started as a simple customer service issue turned into a unprofessional, frustrating experience. I was signed up for a credit card over the phone prior to picking up my car. When I go to pick up/ pay, He forgot and charged to my credit card instead of the Meineke (one I had just signed up for due to the 6 months free interest). I asked about the card, he said he forgot we signed me up for one and apologizes. The man working the counter tells me that unfortunately his system doesn't allow him to do refunds,and said I could always use it next time. 1) frustrating but I figure ok maybe I can call corporate and get the card canceled since I don't need it or get some kind of refund/ repurchase. To save for length, I go through this back and forth with the credit card company, and the corporate office to then see if maybe I can just get the payment switched to the Meineke. They pass along my information to the district manager. A woman, whose name I can't quite catch but sounds like Loya calls and tells me the shop would have to take care of it a refund process/ repurchase 2) the process of getting any kind of answer was well drawn out. I call the shop, talk to Jonathan, he then proceeds to tell a fib again. He then tells me oh we could of done a refund but it would of had to been that same day. But I thought I told you that and you said it was fine and that you would use it some other time. I immediately was frustrated, it's ok to make Mistakes, we're only human. It's not ok to lie at my expense. He then tells me he'll call his boss and call me by the end of the day. Here we are 2 days later and no call. I am going to cancel my card, use my points at the other shop (which by the way I keep getting told I never have enough points but that's also a lie based on what the app tells me). I miss when Zach was there, he was the one who fixed damage from when a previous manager charged me for work that was never even done! A simple situation turned into a really terrible customer service experience. What's also upsetting is that none of the upper Managment seems to be concerned with addressing the concerns I have. With that I'll find a new shop. read more