Extremely Disappointed - Warranty Ignored Despite Multiple Follow-Ups…read more I'm genuinely disappointed that I have to leave this review just to try and get a response. In 2023, I purchased a large custom awning for my backyard, paying over $13,000. I was told it came with a warranty, which was one of the main reasons I chose this company. In April 2024, I noticed one of the corners had started tearing. I called the company immediately. The receptionist, Pam, mentioned she was retiring and gave me John's direct number. When I spoke with John, he said he needed to verify my warranty. A few days later, he confirmed it and told me that Brian would be contacting me to take care of the issue. I spoke with Brian on May 6 and even included a screenshot of our conversation. Since then, I've followed up multiple times via phone and text. He promised to schedule a tarp pickup--but never showed up. No updates, no calls back. Completely unreliable. As a repeat customer--having purchased not one but two awnings from this company--I expected better. The quality of their work is good, but that means nothing if they disappear the moment you need warranty support. If you're considering working with this company, be warned: they may deliver a great product, but if something goes wrong, you're on your own. The lack of communication and accountability is incredibly frustrating and unprofessional. I truly hope this review gets their attention, because I'd still like to see this handled the right way. If the company makes this right, I will gladly remove this review. But as of now, I cannot recommend them.

Excellent quality and workmanship. Priced well and the installers were professional and neat.read more

Update: Daniel arrived early and got right to work! They…read moreanticipated a three hour install but it was only an hour and a half or so. They did a great job with install and clean up and I'm really excited to be able to use my retractable screen! So far, yes! Today's install day. I will post after pictures when they're done and update my review.

I actually shopped around quite a bit before choosing them, and I'm really glad I did. Their…read morepricing was fair, but more importantly they were the most responsive and easy to work with from the start. I reached out about an awning for our patio and they got back to me quickly, answered all my questions, and didn't try to upsell me at all. Really nice selection to choose from too. The install was smooth, they showed up on time, and cleaned everything up after. Totally recommend these guys!

I had three substantial pieces of awning to replace. The crew did it in an hour and a half. They're…read morebeautiful. They were courteous, prompt for the appointment, and they checked twice to make sure each awning worked perfectly. I did have some trouble picking the fabric - just because there was a great selection. I ended up with a winner. I'm very pleased with the original salesman to the install crew, and the product.

We had our awnings recovered last week and we LOVE them. They responded quickly to our request for…read morean estimate, and gave us a great price. The installation team was professional, friendly and left the worksite clean. They cleaned and "tuned up" our existing hardware and made sure the motor on the retractable awning was working properly. We couldn't be happier!

From sales to installation, The Awning Company was exceptional. We were so happy with the infinity…read morecanopy installation last year that we ordered and installed a remote-controlled drop shade this year. The price was more than competitive and we appreciate the after-sales support as well. Friendly and terrific to work with.

The products we have purchased are outstanding. Time to order/production and scheduling take a…read morewhile but the products are worth it.

Jeff was an absolute rockstar to work with! He rebuilt my burned down Palisades patio cover that…read moreis fire resistant which is so important to all of us in this community! I recommend highly and you will never find a better person to deal with in this business.

Jarod, Marlon, and team did a great job with my patio build. They were fantastic to work with ,…read morehandling every detail of the design including complex permitting requirement. Working on a golf simulator underneath, and they were able to put wiring for HDMI port in the ceiling to make the wiring clean. Really happy with collaboration around this. Great group to work with and great value for the price. Highly recommend!

I use this company. They have the best customer service. They're always on time. They are quick…read morevery reasonable price. I'll recommend it.

We recently had an amazing experience with Where Shade Is Made in Anaheim and I wanted to share…read more A couple of years ago we had awnings installed by another company. During the recent windstorm we forgot to retract the awning and it was damaged. I first called the original installer, and unfortunately the experience was very disappointing. The first thing they told us was that the damage wouldn't be covered because we didn't retract it during the wind storm, and the customer service was extremely rude. It also reminded me how difficult it was working with them in the first place, they gave us the runaround for almost 6 months before the original installation. After that, I reached out to Where Shade Is Made, and the difference was night and day. I spoke directly with the owner, who assured me I would get a call Monday morning to schedule the repair. Sure enough, Monday morning I received a call from Jimmy their GM, and from that point on everything was smooth and professional. By the very next day our shade was repaired and working perfectly again. Even better, Jimmy let us know that the repair didn't require as much work as originally expected, which actually made the final cost lower than the quote. That kind of honesty and customer service is rare these days. Thank you Where Shade Is Made for the amazing service. I truly appreciate the professionalism and quick turnaround. I would absolutely recommend them to all my friends and family.

We got several estimates to get rid of our rotten wood patio and definitely made the right choice…read morewith Southern California Patios! Amanda provided the initial phone quote and Kyle came out to provide the on-site estimate. Kyle was very responsive and knowledgeable. He provided great suggestions based on his expertise and we loved the ideas! Kudos to all his teams: demo team (Benito and Luis) and install team (Troy, Louie and his crew) - all were prompt, courteous, very accommodating. The work they all did was phenomenal! Always respectful of my parents and their property, and left everything clean and tidy when they were done. Excellent office service by Amanda! Any questions or concerns I had were promptly addressed. We wholeheartedly recommend Southern California Patios!

Thank you for the quick response yesterday Kyle. Luis was out here within the hour making repairs…read more We truly appreciate it.

This is an amazing company to partner with. They take the time to truly understand your needs and…read morecome up with creative solutions to deliver patio solutions that are truly, above and beyond. I appreciate how they also have the latest cutting edge technology and are passionate about getting you a luxury feel. I'm in the customer service industry and this team is the best I've ever worked with. I highly recommend them.

I selected Above & Beyond to install our backyard patio after going through a couple of estimates…read moreand ended up being very happy with their work. They consistently communicated with us on the status of things, and they ensured that our install was done well. David, our main contact, did a great job from quote to finish. I definitely recommend them highly. Thank you, Above & Beyond team, for a great experience.