Replying to owner:…read more Thank you for responding to my review. What concerns me is the suggestion that there was no evidence my pets did not receive care, when my review was focused on the overall environment and professionalism during our visit. The following Monday I did receive a call and voicemail asking about our experience, but I chose not to respond because the issues I raised....issues that appear in other similar reviews....have not been addressed. First impressions matter in any care setting. Unfortunately, ours was poor. The receptionist came across as unprofessional and, at times, untrained. Walking into a room that had clearly not been sanitized is unacceptable, especially for someone like me who works in the healthcare field and understands the importance of maintaining a clean, safe environment. Additionally, the vet that day appeared visibly disturbed by our dogs' barking. While I understand that barking can be disruptive, it is also a normal behavior for animals in an unfamiliar environment. The reaction added to the overall sense that the staff was not prepared to handle our visit in a calm, professional manner. These concerns are valid and should be taken seriously.

I want to give a shout out and a great thank you to the staff at Countryside Veterinary. Two weeks…read moreago, both of my little dogs had to be treated at the clinic. One for a thorn that had penetrated his paw and the other to have an ultrasound to help diagnose her kidney and liver problems. During the several hours, I saw the coordination it takes in the office to handle and care for the many issues that are brought to them to care for families' dogs and cats. Kudos to Taylor, Rashell and Angie for meeting all the needs and handling the animals with great care and compassion. It is because of their hard work that the doctors, Dr Hoefler and Dr Turk, can use their talent and expertise to help heal our beloved animals. Their clinic is a five star business and a huge value to the community.

Love this place and the staff. Highly recommend. Professionalism and communication is the best ever.read more

Attentive and caring as a Vet just wish she did Mobile two large farms maybe that's we'll get into…read moretelehealth. That seems to be the way to go.

They are AMAZING!! We brought our two young cats there for their updated shots and an exam. I…read morecannot express enough how awesome they were. So inviting, so knowledgeable about the health of ours cats. So many things they told us about how to better feed and care for our cats for them to be at their most healthiest. The genuine love and care they showed was outstanding. They genuinely care about kitties and their prices are wonderful too. Please, go to A Cats View for your kitties, you'll never go anywhere else.

A Cat's View has the most caring staff and best Veterinarians I have ever had the pleasure knowing…read more They not only saved my now 4 year old cat Smokie when he developed an abcess and needed surgery to drain it last year, but also again this year from a pack of coyote cubs that wanted to rip him apart. Surgeries, drains, and 6 days in the hospital, he lived to play another day. He is so blessed to have our Vet so close by with amazing miracle Doctors and working staff. They saved his life and I will forever be Thankful for all of them there.

Everything, They do a marvelous job. Very polite and sweet,…read moreDefinitely I'm recommending this place. CBrion

I am so grateful to have found Muddy Paws for grooming when I moved here 4 years ago! My standard…read morepoodle is a sweet and sensitive boy that I groomed for the first 10 years of his life. Keith is such a wonderful person and great groomer. The front staff Stella and Nylea are always so kind and helpful. I really appreciate everyone's professionalism. I also feel really good about coming here as Countryside Veterinary, Dr. Hofler and all the wonderful staff are right next door! I have a high level of trust and confidence in all the services they provide.

If you are looking for judgement and unsolicited advice this your place…read more You know those friends you hang out with that "know everything" and their way is "the only way" and "they know best" and "know all" and they give you the advice they think you "need" without you asking and with them having little experience and knowledge of you and your life but they make you feel like you are lower than dirt.... That's this pet clinic. They do not do well with dogs labeled "aggressive breed" (not aggressive, just labeled aggressive) they are among those who contribute to ignorance about certain breeds. They would do best to stick to medical care of the dogs instead of giving their opinions when unasked. They are not well versed and do not do a good job at welcoming their clients. They claim (from their website) Dr. Ellie Newcomb and the Paradise Ridge Pet Clinic staff are committed to ensuring that your pets receive attention, compassion, and medical expertise. We recognize and respect the deep bond between owners and their pets and our goal is to help that relationship thrive by keeping your pet healthy and playful. Our experience did not feel that they were committed to compassion, they did not stick to medical expertise, and they are extremely disrespectful and had bad bedside manner. We are responsible pet owners and people and they definitely pre-judged us and our animals.

I've been going here for years, and have had 6 dogs and 2 cats go there over that time. The staff…read moreis always friendly and professional. They are very compassionate and take time to answer questions and explain everything. Dr. Newcomb has been a great family vet and the girls I have now LOVE going to see Auntie Ellie.

When I noticed my dog Ruby acting strangely while eating and spitting out her food, I checked her…read moremouth and was surprised to find what appeared to be a fracture on one of her large back teeth. I immediately emailed the clinic with a few photos, and within 20 minutes I had both an email response and a phone call (just in case I missed the email), along with an appointment confirmed for 8am the very next morning with enough time reserved to perform an extraction if needed. The responsiveness alone was impressive. At drop-off, the surgery technician, Jorge, was incredible. He was knowledgeable, personable, and immediately put us at ease, especially since this was Ruby's first surgery requiring anesthesia. During our conversation and bringing up a certain topic, he mentioned he recently attended a dental conference which reassured us that the team is committed to continuing education and staying current with best practices. Dr. Gertz, whom Ruby has seen previously for routine care, was wonderful as always. She performed the initial exam, confirmed that the tooth appeared fractured, and explained that the team would call with a definitive diagnosis once dental X-rays had been completed. The treatment plan was straightforward - anesthesia, dental X-rays, bloodwork to ensure levels were appropriate before surgery, and a cleaning with extraction if necessary. A few hours after drop-off, we received a call confirming that the tooth was indeed fractured, although surprisingly still alive. Dr. Luna took the time to thoroughly explain the findings and our options. At no point did we feel pressured. She clearly outlined the pros and cons of proceeding versus monitoring the tooth and explained that leaving it untreated would likely lead to problems in the future. After discussing everything, we decided to move forward with the extraction since she was already under anesthesia. No more than a few minutes later, the team called again because they realized the cost of the updated treatment plan had not been reviewed. I actually hadn't noticed because I already trusted that the recommendation was medically appropriate and that the pricing would be fair (which it was). Still, I appreciated their transparency and professionalism in making sure every detail was discussed before proceeding. When we picked Ruby up around 2:00pm, Jorge spent considerable time reviewing her full-mouth dental X-rays with us and explaining exactly why the extraction was recommended. It was fascinating to learn more about canine dentistry, and we left feeling far more informed than when we arrived. He answered all of our questions patiently and thoroughly (even the ones that were already covered in the aftercare packet we had just been handed!). We also were given a full sized sample of a recommended oral rinse for regular maintenance. Ruby recovered exceptionally well from the surgery, which was a huge relief. She had previously undergone sedation prior to X-rays at another clinic years ago and did not have a great experience, so we were naturally nervous. This time, her recovery was smooth, the extraction site is healing beautifully, and she came home comfortable with appropriate pain medication. She has shown no signs of discomfort throughout the recovery process. I also want to recognize Lauren at the front desk. She was incredibly kind, friendly, and helpful throughout the process. She worked with us to ensure detailed notes were included in Ruby's chart to help prevent potential insurance issues and even went a step further by following up with the doctor after we left to request additional documentation that could support a smoother claims process. That level of attention and advocacy is rare and deeply appreciated. Overall, this was an outstanding experience from start to finish. We even received a call a few days after her surgery to simply check in on her recovery. From the front office staff to the technicians and veterinarians, every person we interacted with was compassionate, knowledgeable, and genuinely invested in Ruby's well-being. The communication was outstanding, the care was exceptional, and we never once felt rushed or pressured. Ruby is family to us, and the trust we place in those caring for her is not something we take lightly. We are incredibly grateful for the entire team and feel completely confident entrusting them with the health and care of both of our dogs. Bonus: they were giving out adorable supergirl bandanas they received as promo material!

SoCal Vet is the place to go for your pet's dental cleanings. My Pug just has the worst dental…read moreissues, bad breath, lots of visible tarter, etc. I worry about her health and if she's in pain, so I set out to get her evaluated. SoCal Vet quoted me 1/3 of the price of other Vets in my area- about $700 for a 20lb doggy with poor dental. The price included blood work, x-rays, anesthesia, meds, AND extractions. My pug needed quite a few teefs removed. They clipped her nails free of charge. The Gentlemen (forgive me, I forgot his name) who went over x-rays and cleaned her teeth is great at what he does! I have since taken her back for a dental check, and brought my other pug. Both were sedated and received the full dental treatment. The price has remained the same for each! Dr and Staff are sweet; they are busy, but very kind. Def recommend them.

I worked for Dr. Mattews a few years after becoming his client. I learned so much from him, he's a…read morevery concientious, caring person and really cares about your horse. I've never met a Veterinarian as knowledgeable and kind as he is. It was an honor to work for him and to be is friend as well. Twenty years after moving due to getting remarried, I still refer clients to him especially for breeding and reproductive needs. I wish he was close enough to still be my vet, after 20 years, nobody has measured up!

Dr Matt Matthews is my vet for Cisco. A 32 year old quarter horse that is alive today because of Dr…read moreMatthews. A snake bite to the nose a few years ago had Dr Matthews out here in a hurry. Today we had some dental work done by Dr Matthews & his associate Mike the dentist. Mike being an ex bomb detonator in the military decided working in a horse's mouth gave him enough thrills these days. Gentle hands & a nice slow dosing of drugs to my senior horse made him comfortable & very cooperative as Mike filed & remove Cisco's broken tooth. I recommend both highly for the health & care of your beloved horses.

We have a big dog that is old and it's impossible to get him into the car anymore so we requested…read morean at home visit from the mobile vet. We had an appointment and they didn't show up. Extremely unprofessional. We just want someone to help our dog and they completely let us down,

My appointment for my dog was first scheduled three weeks ago. The vet ended up taking that day…read moreoff, so they called to reschedule for the next available appointment, which was the following Friday. Ok, no worries. Last Friday, they called me toward the END of the time window they were supposed to arrive, to say that the appointment before me took longer than expected and they would have to reschedule. That annoyed me greatly. They rescheduled for the next available appointment a week later. Frankly I felt like they should have cancelled someone else's (first) appointment to have my dog seen sooner since this was their second cancellation of my appointment. Today was the third rescheduled date. I just got a call that, sorry, they have to cancel, I should call to reschedule. What is wrong with you? I'm not here waiting to have my blinds fixed or furniture delivered... I have an animal who is suffering who needs health care. He is now developing sores around his eyes where weeks ago he just had slight indications of a skin issue. Total failure as a business and healthcare provider and has shown complete disregard for the suffering of my animal.

My mom took my cat to get spayed. When we went to pick her up. They went to give her to us and…read morebarley realized something was wrong and that she was dead. Don't bring your animal here.

My name is Arandira Figueroa I took my cat to get spayed on February 11th. I dropped her off at 9…read moream and they said to pick her up around 2. When I got there my cat Gigi was in her crate wrapped in a blanket. The nurse went to give her to me but said something is wrong with her and said she would take her to the doctor, when she does I could see the doctor ignoring her on the phone. Eventually he comes out and tells me my cat passed with no explanation, saying he doesn't know what happened. Then, when the nurse suggest they cremate her he replies with I guess and walked away.

We got our beautiful poodle from Barbara 6 years ago. She's a beautiful, intelligent, healthy girl…read more We have not had any issues with her and she has been an amazing member to our family. We hope to have her with us for many more years to come.

Our beautiful silver standard poodle puppy from B Poodles is a dream come true. Lilly will be 8…read moremonths soon and she is growing up healthy, strong, sweet, spicy, and gorgeous as can be. We love her so much - I highly recommend exploring B Poodles if you are interested in a beautiful, healthy, well-bred dog. I have a deposit in place to get another puppy from B Poodles in the future. Barbie is a lovely person and a kind and competent breeder. I look forward to visiting her poodle ranch again when we are ready to expand our poodle family.