So, I went down to Torrance, post dental visit, to help my pal Bobby pack up his house for the…read moremovers coming tomorrow!!! Unfortunately, my sunglasses disappeared in the morass of "unpacked moving boxes"... "No good deed goes unpunished" I giggled to myself. Anyway, I drove here to buy a new pair. Ofc, my friend assured me he would find them BUT, alas, he didn't FIND THEM & I had to leave. So, I was helped by Heidi, who did a splendid job with the entire experience!!! Sam ( the man who makes magic with eyewear), was delightful! And my new glasses will be ready later today or tomorrow morning. I've been coming here for years and I never have a bad experience. I highly recommend it and there's plenty of parking ... Complete Eyewear is a small business that lights up the west side! And the prices are reasonable and plenty of options to choose from.

If I could give negative stars below zero I would. This place sold me unusable glasses for $500. A…read moretotal waste of my money. I had to go to a real business and pay all over again for real glasses that actually work. They hard sell you on expensive frames. Total scam in my opinion. I would never go there again. Horrible business. I am surprised that they haven't been shut down for mal practice.

They helped my mom find glasses that make her feel fabulous and did it with a smile. 91 and looking…read morelike a star.

Overall great customer service, the workers there were very helpful and attentive. Prices are fair!read more

Pacific Eye Care is now operated by Total Vision. I did not know this, all the signage says Pacific…read moreEye Care or I would have gone elsewhere. Now, this review is not about their Optometry team, they might be great, I have no idea. I went in with a prescription for 3 glasses, needing 5 total. There selection was pretty good, not great, but I can't see so I really needed these glasses. They are a tad pricey, but that was also okay, as they promised me these glasses would be ready in a week and a half. I said, I'll give you two weeks, can you do it. I can't drive, I can't read. They promised that 1 and a half weeks would be plenty of time. Right. Almost a month later I called them and I got the "we were just about to call you" line, which you know is always false. They said my last pair just came in. I asked why they had not called when the first pair came in as I was very clear I could not drive or read. I got silence. I went in to get my glasses and waited close to 20 minutes Just for them to be fitted and put in a case. Now when I finally saw someone she was great, thus the 3 and not a 1 rating. She took care to fit the glasses right and put them all in cases--not the cases I thought I would have like the ones with the name of these expensive designer glasses I bought, but whatever. I won't be back. Don't make promises you can't keep, if there is an issue call the customer and don't make them call you, because having my husband drive me around is just so much fun and not at all a waste if his workday.

I've been going to Pacific EyeCare for over 20 years because of their consistency. The staff is…read morealways friendly at this Dodger decorated office. They also are conscious of helping patients with making sure they maximize their benefits and letting them know if they qualify for a rebate offer.

Service here was great! The selection on glasses was amazing and communication is transparent and…read morethey work with you on your glasses needs!

Amazing local spot affordable prices great staff amazing location legitimately I was in and out…read morewithin 15 minutes I walked across the street to the taco truck and by the time that I was done, they already had my glasses, polished and buffed unfortunately I was only there to get lenses, but they do have a wide variety of places that you can pick from as well Price 10 out of 10 Atmosphere 10 out of 10 Location 10 out of 10 Parking 10 out of 10

It was the first time seeing Dr Renaldi for my eye exam and he was terrific. Very knowledgeable re…read moremy unique situation and very helpful. The staff is always very kind and don't pressure to buy the most expensive glasses. I will always return.

The exam went well, the staff was great & I will be back! Thank you so much for everythingread more

I'm honestly blown away by JINS. I've always just gone through my optometrist for glasses, and this…read moretime I was quoted around $700 for a frame (granted, it was a nicer designer one), plus another $550 just to add my prescription--even after insurance and basic upgrades like blue light filtering. It felt insane. Then I found JINS randomly strolling down abbot kinney, and the difference is unreal. Their frames are actually stylish and super affordable, but the craziest part? The prescription lenses are INCLUDED for free. No hidden fees, no add-ons stacking up.. I even added a rosy cheek tint to my lenses for about $100, which I've literally never seen offered anywhere else. Such a unique touch and it actually looks amazing in person. It feels like they completely rethought how glasses should be priced and designed. Super innovative, transparent, and genuinely worth it. I don't think I can ever go back to buying at the optometrist!!

I purchased a pair of glasses for my 11-year-old son in September 2025. The young woman who helped…read moreus at the time was friendly and professional, and the glasses were ready within an hour. My son loved them. A couple of months later, one of the screws on the frame loosened and fell out. We returned to the store, and the issue was fixed within about 20 minutes at no charge. The woman who helped us was polite and helpful. Unfortunately, the same issue happened again. In January, the screw loosened once more, causing one of the lenses to fall out and break. This time, our experience was completely different. The man assisting us showed no empathy or apology despite this being the second time we returned for the same problem. Instead, he blamed my 11-year-old son, suggesting he didn't know how to properly wear or remove his glasses. His tone was condescending and dismissive, which was unacceptable. We were told the lens needed to be replaced at a cost of $90, were promised the glasses would be ready in 30 minutes, and that we would receive a text when they were ready. After waiting over an hour with no text, we returned to the store only to find the glasses had been ready but no notification was sent. To make matters worse, the same employee again lectured my son on how to wear and remove his glasses, stating, "Glasses only belong on your face or in the case, nowhere else." He then added that if we returned again with issues, there would be additional charges, as if he were doing us a favor -- despite us paying for a replacement lens and dealing with repeated defects and poor service. This employee's behavior was unprofessional and far below the standard of every other staff member we've interacted with at JINS. I've been a loyal JINS customer since purchasing my first pair in Osaka after graduating college, and I've recommended the brand to others, including my son. Unfortunately, this experience has shown me that I can find better quality glasses and far better customer service elsewhere. JINS has lost a loyal customer.

I recently purchased a pair of Jacques Marie Mage frames from Good See Co. and while the product…read moreitself was excellent, the customer service and fulfillment experience were disappointing--especially considering the nearly $1,000 price point. My first attempt to contact the company was through Facebook on March 21 regarding availability of the Jacques Marie Mage Lucknow in Beluga. I never received a response. I then sent an email on March 26 and also received no reply. Because I was trying to confirm whether the frames were physically in stock before purchasing, I eventually had to call the store directly from overseas at approximately 4:00 AM local time due to the time difference. During that call, I asked why I had not received responses to either my Facebook message or email and was told my inquiry may have been "lost in all the emails." I was also informed that the optical frames I originally wanted were no longer available, but that the sunglasses version was still available instead. I ultimately placed the order on April 10 (April 9 U.S. time) and received a shipping confirmation and tracking number two days later. However, despite advertised 2-day shipping, the tracking remained at "label created" with no movement for over a week. I reached out again on April 19 to ask why the package had still not shipped. I was then told there had been issues with USPS pickups related to military/DPO shipping requirements and was assured the package would ship within 48 hours. To be fair, the frames did eventually arrive and were authentic, properly packaged, and in excellent condition. The product itself was great. However, for luxury eyewear at this price level, I expected significantly better communication, responsiveness, and shipping transparency. Customers should not have to repeatedly follow up across multiple platforms or make international calls in the middle of the night simply to confirm inventory and shipment status. Overall: - Excellent product quality - Poor communication - Frustrating fulfillment experience - Customer service that did not match the luxury pricing I'm happy with the frames themselves, but the overall buying experience left a lot to be desired.

Following some unnecessary complications that could have been avoided from the outset, if the…read morebusiness had fulfilled its obligations, we could have also avoided the negative review that I initiated. I am writing to provide an update on the actions taken when I returned with the frame they provided. They replaced it with a superior one, and I am perplexed as to why they did not take such action from the very beginning. Apart from this, the overall experience has been satisfactory. They perform well, but when they make mistakes, they are reluctant to take responsibility.

Everyone kept telling me to get my glasses at Costco. It has taken years but I did it and the…read morebest, most professional experience of all time. Very good service and care!!

These employees have no sense of urgency or any concerns about guests waiting while they take their…read moretime doing nothing??? Or act like doing SOMETHING! Tried to pick up my glasses 3 times but long wait., even though the waitlist said 10-15, it was longer and gave up.. So discouraging trying to do anything in this department...

If you're going to invest in luxury eyewear, you owe it to yourself to buy from Susie. She's a…read moredelight and has the best inventory in the city. It's such a treat to visit the store, which is a beautiful slice of coastal Santa Monica. I'm already saving for my next pair.

Best place in Los Angeles for glasses. Service is professional and personal and the choice of…read moreframes there is way beyond other stores. Thank you, Susan...Eyes on Main is the only place our family goes for glasses

Joanna is amazing! The only reason I stop in the store she's so knowledgeable and you need to give…read morethis woman a raise!!!! Highly recommend her!!!

Helpful staff. Nice location in the totally walkable abbot Kinney…read more They do have a variety in their selection but most styles are for the slimmer face. Please check into alternatives. The styles and colors are quite unique. Love the look. Prices are reasonable too