John was fantastic to work with from start to finish. What stood out most was his clear and transparent communication throughout the entire process. He took the time to explain all of our options, answered every question without any pressure, and made sure we understood the pros and cons of each solution before making a decision. He also was super accommodating on timing and made the effort to go out of his way (same day) to do an initial analysis and then kept us informed every step of the way. The job was complete within 3 days! It's refreshing to work with someone who values honesty, professionalism, and customer education as much as quality workmanship. I highly recommend John and his team to anyone looking for reliable service and an exceptional customer experience. read more

90+ degrees today and tomorrow and our a/c was suddenly down. With a dozen guests due to arrive tonight we were in a bind without a/c. Air Performance came to the rescue, diagnosed the problem right away and our air was working again in about 30 minutes! Very happy with the experience, very respectful, considerate to try come quickly in light of our dinner situation! read more

Air Performance Heating and Cooling - Dead capacitor fixed in no time! - Heating & Air Conditioning/HVAC Near Me

When our HVAC system failed, John from Air Performance provided us with a bid using the latest technology that was competitive and responsive to our situation and requirements. They were able to install the new systems in just a few days which we greatly appreciated. John and his crew were very knowledgeable and easy to work with. They kept us informed all during the project. I highly recommend Air Performance for your HVAC needs. read more

John and his team did a great job installing our new hvac systems. Kept us informed during the process and went above and beyond to make sure things were done right. read more

Great company. Excellent service. John & his crew worked to perfection. I went for yrs without an ac/heating system. I finally decided on Air Performance not only for their help with financing, competitive prices & my neighbor recommended John. Air Performance installed a new pump & a drainage outlet. My unit is called a pancake hvac. Many companies will not work with these units. I definitely would advise anyone to at least get an estimate. I'm so glad I decided to have this company install my new ac/ heating unit. read more

We obtained estimates for new heating and air systems from John Freij owner of Air Performance Heating & Cooling. He was busy but made time to come late in the evening to review our needs and educate us on our options. He had several helpful suggestions for saving energy and was honest and respectful of his competition acknowledging where other brands of equipment excelled in certain areas as well as how his Trane systems compared and excelled in other areas. He explained what we needed and what we didn't need as well as pros and cons of options. He is a Trane authorized dealer but may be able to get other brands of equipment. Although we elected to go through a manufacturer authorized dealer of a different brand, if John had been the authorized dealer we would have chosen his company. His honesty and knowledge of the equipment is priceless. If you have problems with your HVAC system we highly recommend calling John. read more

I can't say enough good thinks about John and his team. I called John after I had someone come out to fix a problem with my Trane furnace and told me the whole thing needed to be replaced. I was skeptical since the system wasn't that old. As the official Trane dealer for the east bay I thought I'd reach out to Air Performance and Heating for their opinion. John was awesome, he was also skeptical that it needed to be replaced, and he was able to consult with me over the phone and asked me to try a few things and spent time with me to try to fix it (all free of charge). Ultimately I did need to replace the system, and John concurred but only after trying a number of different things (all for free) which I was super appreciative of. When I decided to replace it, I asked John for a quote. He prepared a quote with high end and more budget friendly options. His quote was competitive with other companies, and given his great investment in helping me, and the great warranty he offered, we decided to go with him. On install day the team showed up at 9 (right on time) and worked all the way till 8 pm. They were professional and very nice, they communicated to us well, and their work was very clean. They even found a few ways to come in under budget. They came back the next day to finish up and test out the system, and again they were a pleasure to work with and have in my home. I am really really happy that we chose John and his awesome team. We will definitely use them for any future work and I highly recommend them for anyone looking. Thank you guys! read more

Air Performance Heating and Cooling - New AC unit - Heating & Air Conditioning/HVAC Near Me

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Our air conditioner failed in our single story house during the summer (2021) and was fixed, however, it seemed like it needed replacement. We replaced our 24 year old air conditioner and furance in November 2021. We decided on the TRANE system with CleanEffects air cleaner and Air Performance. After determining we wanted the higher efficiency furance, we recieved a bid. In fact, we got 4 bids total. 2 for Trane, and one from the Lenox and Carrier dealer/installers. Each of these actually came to the house to scope out the work. We picked Air Performance because of some Yelp review comments and the knowledge of John (& Don in sales) about our specific install. We set up a time to start the install with John, the exceptionally knowledgeable owner. Ronnie was the lead. He and his assistant (I think Andrew) work very deligently and professionally to make modification to make the new system fit and function optimally. There are many details that they addressed during the install that I can't cover. A couple, however, stick out. 1-The air cleaner was postioned to be convenient to clean and yet optimally functional. Thank to the creative thinking of Ronnie. 2-The low temperature furnance exhaust was routed in the attic with the appropriate slope and end cap. Good job Andrew. 3-The 5 wire thermostat cable was replaced by a 6 wire cable. This was a lot of extra work- but done RIGHT. Both Ronnie and Andrew worked hard to route the cable. The Ecobee thermostat works GREAT. 4-Each of the ceiling registers were sealed to prevent leaks to the attic. This seemed like a small thing to me initially because no other installer did it. Wow! Was I wrong. As it turns out, significant leakage can occurs to the attic. So when closing the front door quickly it causes a vacuum and air (dust) can be drawn in from the attic. Andrew sealed all the registers as part of the standard install process. It was noticed that the house has a lot less dust than before. 5-And now the BEST. Feb. 18, 2022. The city inspector liked the install and even wanted more information about the installing company. He was amazed at the low duct leak level. Sealing the registers is one contributor. He signed off on it with no issues to correct. I recommend Air Performance to install or repair any Trane or other AC/Furance system. RonS read more

Air Performance Heating and Cooling - Heating & Air Conditioning/HVAC Near Me

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We called John @Air Performance for a quote on a new heat pump. It was late August and we were in a heat spell ( over 100 degrees) John was Prompt, courteous Professional and competitively priced. I asked when could they start he said the next day I said OK but was somewhat dubious. His guys were there the next day worked all day had a few glitches and would finish up the next day no problem. They came at 8AM and THEY WORKED UNTIL 11PM THAT NIGHT which was the Friday night before labor day and finished the Job.... he kept his word. The unit works great! If you want honesty, integrity and a good job done John at Air Performance is your guy. read more

I would give 10 stars if I could. This company is the best! I needed everything new, my stuff was 20 years old. He gave me a fast quote, and started the work very quickly. They were done in record time! He's really quite the expert in his field. John works very hard, and is Nate certified. He hires people with integrity that know how to be kind to a customer, I appreciate that when I am stressed. And getting all new HVAC, including new ducts is major stress! His price was better than my first quote, and now I have a Trane 96% high efficiency furnace and air conditioner. We are super happy. I didn't realize how good a proper air conditioner could feel, but the 106 heat came, and my Trane products handled it effortlessly. And my house feels cleaner because they took care of a problem that was causing a lot of trouble, fixed it! My old company never could fix that issue. We also went for the clean effects filter, something to consider if you have someone at home with breathing issues, which my husband has. Shout out to all my installers, John, Ronnie, Justin, and the major ductwork crew, Pablo, Alex and Jorge. They were ALL AMAZING!!! read more

Air Performance Heating and Cooling - Trane furnace and evaporator coil, lower level. - Heating & Air Conditioning/HVAC Near Me

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This guy acted as if he was doing us a favor from the onset after we advised him we purchased the furnace from them in 2015 and was still under factory warranty. We expressed a concern that we needed a serviceman sooner rather than later with the weekend coming on. The man was rude and flippant responding as if we were entirely unreasonable and someone had just slapped him in the face. We called another co. and were advised that the plenum sensor went out. The technician advised that this installing co. provided an improperly sized (oversized) unit that accommodated a larger house. The tech. advised that because it was the improper furnace it was always going to over-cycle on the sensor and would eventually go out again. I checked the original paperwork that identified an install date in 2013. This could not have been a mistake. I had prior notes that this was installed by Performance Air in 2015. It is unclear if they were rude because they knew there was no money in it due to the factory warranty. It is unclear if the date mistake was intentional to avoid factory service. In any event, incompetence at install and unacceptably rude behavior to enjoin the warranty. Maybe this co. is just another Covid loafer? Not too much I can do about the install now. Integrity in America seems a lost value and I will no longer presume ethical behavior based on yelp reviews. Obviously, this company is not on my trustworthy list and I would not do business with these people again. read more

Between COVID, a heat wave, and wild fire season I understand HVAC businesses are really busy but you should consider hiring someone else! I called Air Performance Heating and Cooling in early June to get a quote for a new furnace and AC. John and his team were very responsive in getting me a reasonable quote(not the cheapest) and scheduling an install date within a week. Everything was installed and working within 2 days but there were minor hiccups that still haven't been addressed even after three months later. We we're quoted a CleanEffects system but was informed that we couldn't get it due to supplier issues. There are also other deliverables included in the quote that we're still waiting on three months later. read more

This company is a professionally run, Certified TRANE Air Conditioning Service outfit. The owner, John, his associates, and technicians are AVAILABLE for service when you call; NOT 2 weeks, 2months or WHENEVER? Air Performance stands out amongst a crowded field of mostly amateurs. I'm writing this review of my own free will, b/c I was HAPPY with the service! ps: my son will also be a customer J Millman San Ramon read more

John and Don are the greatest team to get the best air conditioning and heating for our home. John completely remodeled our system making our home very comfortable during the hot and cold season. He went above and beyond what we expected I highly recommend Air Performance. read more

John, the owner, of Air Performance Heating and Cooling came out today to diagnose the problem with an air conditioner (no cold air) at a cost $79. John installed a new capacitor and the air conditioner worked immediately at a cost of $294 (included $79). He is very knowledgeable and very professional. He was very understanding and didn't press me to buy a new unit. I will need a new air conditioner and furnace in the near future and the repair will get me by for now. Air Performance Heating and Cooling will be my ONLY choice to replace these units even if i have to wait a few weeks in hot weather. I felt his honesty was sincere which most companies lack. He answered all my questions and explained the best solutions going forward. I feel very comfortable dealing with John and his company. I called Air Performance Heating and Cooling as a second opinion after another firm (Qualtech) initially came and pushed me to buy a new air conditioning unit at $7,000. Lorraine Shepard of San Ramon read more

My kind neighbor recommended John (owner) from Air Performance who actually answered the phone @ 4pm Sat on a Holiday weekend with well over 100 degree temp. John was honest in saying that he was swamped with calls for Sat., but would do his best to come out the next day. He also recommended that I call a couple of other companies who may be able to come out sooner... I called 9 companies with either no answer or at least a weeks wait. I text'd John to let him know that I had no luck, and would hopefully see him sometime Sun. 8:20pm on Sat. eve., he called and said if it wasn't too late he'd finish up on the job he was on, & come over to look at our unit. He arrived 20 minutes later, fixed our 30+ year old unit and left @ 10pm with a smile...and still 91 degrees out! I highly recommend John and his company for honest, reliable, and trustworthy work. read more

First off, I don't understand how this company got 5 stars. John - the president is not professional nor reliable. MY WORK ORDER WAS DELAYED FOR A WEEK!! The excuse? He never returned my calls or voicemails. I had to call him and then he didn't have his "schedule" with him so I had to call the next day for an appt. What kind of business is this?! Then when I got an appt, he never made it on time, I had to call him to find out where he was. Then he didn't know he had to get on the roof to check my A/C, then the list goes on & then he told my property manager he had strep throat. I don't understand why he took the job, if he couldn't do it??? What the heck, I'm seriously not making this up. I guess he does not have experience of sympathy for people suffering in their home with the heat blasting at 82 degrees. All I got was a sorry tomorrow, tomorrow, and I was stupid enough for believing him because of a stupid recommendation. If you want to wait over the weekend to have something fixed, then wait the week for him to get his calendar/schedule/illness/whatever together, go here!! Anyway, my property manager finally called Moore AC where they came in quickly & fixed the issue promptly. read more

We've been using their service for many years. John and his team know what they do, take pride in their work, and reasonably priced. We recently had our AC and furnace changed out. Hiring Air Performance and Heating was an easy decision. The installation took a few days and everything was cleaned up after each day's work. We're happy with the whole process, from proposals to installation completion. John has a highly trained and professional team. John won't up-sell you something you don't need. I highly recommend their services. read more

When does the AC always break? When its 100+ degrees outside and then its always a mad scramble to try and get a company to come over to your house to fix it. Ours went down during a heat wave and with pets and a baby there was no way we could wait 1-2 weeks for service. I called Air Performance and spoke with John (owner) and he was able to get a service person out within a few hours. Our service person (Ryan) was friendly and fixed multiple issues getting us up and running again with cool air. Not only that, but he took the time to explain the parts needed and the work that he was going to do with pricing before hand. I worked my way down the yelp list to start and needed to call 8 different companies, 7 of them wouldn't come out in less than a week even after I told them we had a baby in the house. Great service all around from Air Performance and I would highly recommend them. Next time I'll only need to make 1 call. read more

Don gave us great service and all the techs were excellent and took great care not to damage our wood floors! The install went great and our AC is running great! We did not know how bad our old unit was until we got this new one! Don followed up to make sure we were satisfied and we highly recommend them! read more

John has come to my house for two separate repairs. First time was for our AC unit, and second time was due to our heater turning on and off intermittently. John is a very approachable and honest person. He patiently answered all of our questions and gave us an explanation for what was causing issues with our AC and furnace. We are very happy with his work and he seems to be reasonably priced. One negative thing is that he seems to consistently run late. I'm sure this is due to the nature of his business and heavy work load, but I would have appreciated a phone call instead of sitting around waiting. read more

After dealing with 2 separate vendors regarding my A/C not functioning properly, John came out and was able to correctly diagnose what was wrong and was able to fix our system for much less money than the other two vendors charged me. He was a very nice guy and we spoke for about 15 minutes before he came over and I could tell not only he was professional but honest. I will not hesitate to call John in the future and when it comes time to replace our system, he will be the only call we make. read more

John's team, Ronnie and Jaime did a great job of installing a new air conditioning unit for us. Ronnie noticed a large hole in the concrete and did a great job of filling it with gravel, getting it level and putting in a light-weight cement platform. It looks great and works well. They stayed late and worked in the rain to complete the job. We couldn't be more pleased! The price was very competitive with other service providers. They are all very nice to work with. I would highly recommend them! read more

Excellent knowledge, reliable, and honest are the best ways to describe my experience with John. My heater was turning on, but wasn't firing (producing the heat). After being given the run around first, with my home warranty company and 2nd, with the company that originally installed our forced air heating system, it was a pleasant surprise finding this company on Yelp. No up selling, just great service and advice on our system. John was able to work his $80 visit fee into the service amount, unlike any of the other companies I spoke to. He mis-quoted me a lower rate for labor over the phone, but still honored that price. He made sure I understood what was going on and that he was doing quality work. He's now my "go to" heater/ac guy as long as I live here in San Ramon. I trust him. read more

John, the owner, came out and repaired my AC. He has integrity and is exceptionally competent. He found, easily, what another firm had failed to do. I was expecting to purchase a new unit to replace my not-working Trane AC unit. A refill-and-seal by another firm (non-Trane-trained) had failed after a couple of weeks. Two other firms had simply come by, looked at my AC, and written up quotes for a new system. John methodically walked through diagnosing the unit, confirmed that there wasn't (at least any longer) a leak, and checked the condensor, air flow, temperature of the line, vents, EAC, and found the problems, fixed them, and was on his way. Exceptionally professional, great step-by-step description of what and why he was doing each step. He's impeccably honest. Thanks, John! read more

When our heating system quit working, John promised to fix it by 11 a.m. the next day. And he did. And even though the problem was due to human error, he wouldn't charge us bc he said it's part of his "customer service." You can't ask for better service. read more

John & the team did a great job doing a furnace replacement including a new heat pump AC. They sealed up the accessible 35-year-old ducts. Looks almost like a new system. read more

My AC broken down. It is 16 years old. It is time to replace it. Don came on time and eval my replacement. He gave me a fews options to choose. Next day I got a quote from me in email. The price to replace HVAC is competitive. I am able to schedule replacement in a week due to my AC is not working. Installers did an excellent job. They spend time to make sure it is done correctly. New AC is very efficient. I will wait till winter to try out my new furnace. read more

Hands down 5 Stars! I live by Yelp and read the reviews -not sure where the 1 star came from but based on my experience it's unfounded. My AC broke this morning and John was here in three hours and finished in 30mins. John and his colleague Nick were absolutely professional in every way. They assessed the situation very quickly, presented two options and were under budget. They also wore shoe covers and kept everything clean. Further, they took time to answer questions and carefully walked us through the the new digital thermostat which was a major improvement. Look no further than Air Performance. Sincerely a satisfied San Ramon home owner, Seth and Kindra B. read more

I always call John @ Air Performance with any concerns or questions about my heating and air-conditioning systems since he put them in. He goes out of his way to help me. I recently bought a wall bed and had to move ductwork from the wall up to the ceiling. Also had a problem with pests under my house and needed the ducts replaced there as well. He was able to schedule the work right away. His crew was great! I like the fact that they have worked with him for awhile and aren't last minute contracted workers. Andy and Jaime did a great job on the duct work! Very small workspace under my house. They kept me informed and finished the job faster than I expected. Very neat and took all their trash. I also had the heater and air conditioner checked over and serviced by John's technician Ronny who was also great! I've had my TRANE system for 9 or 10 years and have never had any problems! Thank you Air Performance for providing such great service! read more

During my research of the major brands of AC/Heating systems I found the top 10 to be fairly close in performance, and I came to the conclusion that the installation was going to be the most important part of the replacement of our AC/Heating system. I talked with 5 companies before deciding on Air Performance in San Ramon. I based my decision on my past experience with John (owner) from Air Performance who came out to our home around 3 years ago to repair our old AC unit. At that time I was impressed with his honest, and trustworthy work. He was both professional, and knowledgeable. We decided to scheduled the installation to be done the flowing month. Ron and Jaime were the installers and they did an excellent job. They took the time to make sure it was done correctly. I highly recommend John and his company. read more

they were hired to come and check my AC by property manager. my AC was working fine before they check it !! surprisingly after they left the AC is not working anymore , I called them and they said property manager should assign them to fix the AC again (and they get paid to fix what they broken) I was able to diagnose and fix the issue myself ! hire people who take responsibility for their mistake and do not try to charge you again for their own mistake. read more

Air Performance in San Ramon just installed a new HVAC Trane system for us. I cannot say enough good things about their work. They were very meticulous and conscientious about the entire installation. I also believe they were extremely honest in explaining what I needed and why. I had an older HVAC system that the builder put in 23 years ago and it never really heated or cooled the upstairs sufficiently during that entire time. We decided to get a 2 stage, variable 2 zone system which cost more than the standard replacement, but we were ok with that. We wanted to fix the problem and do it right. It also includes the Trane computerized control pad that manages the whole system electronically. We couldn't be more pleased with the new system. John and his team did a great job and I offered to be a reference if he needed it. read more

Steve is a nice guy and got the job done. BUT, he didn't tell me how much it was going to cost. When the job was done the charge was a surprising $496.00 I was shocked. I asked if he would give me a breakdown of the parts and labor. He said no, they use a book that says how much to charge for a job and he gave me the lowest price. I looked up the price of the part and it was about $86.00. I called and said it looked like he charged me about $100.00 and hour labor. He again told me about the book everyone uses now to price a job. He finally offered me a $50.00 refund, I asked for more but accepted it as that was all he was willing to give me. I really think I could have got the work done for less so I think Steve is expensive. read more

I called Air Performance H&C to repair some ducting that was smashed. If $ was no object I should have replaced all the ducting but just wanted to do the repair for now. These guys fit me into their busy schedule as if I was spending the big bucks, were very professional and did a FABULOUS job! A # 1 Service!!!! read more

Our AC stopped working in the middle of the hottest temps the east bay has seen in many years and Labor Day weekend. The heating and cooling repair companies are either swapped or closed. I reached John and was able to stop by with in a couple of hours and fix our problem. He was professional and knowable, we would most definitely would recommend him and if we have a future need we will call John. read more

VERY Fast response - Fair and Reasonable. If you have HVAC issues, call APHC.

Honest, Reasonable and Quick! Happy to have COOL air back! Thanks John and Nick!

We have been using Air Performance for many years. They are great at repairs and installation of whole new systems. We manage many properties in the area and Air Performance services them all. They have always been fair and honest. I have tried other services in the past and will stick with Air Performance. They are the best. read more

07/26/2012 If you want a honest, fair, and knowledgeable Air Conditioning Repairman, call John Freij. He is the owner and head repair man for 'Air Performance Heating & Cooling.' He will respond in a timely manner and will call you prior to coming out if you ask him to. He will explain things in simple terms & provide you with the various options of repair. He was able to schedule and complete installing a new HVAC system in one day with a team of 3 very professional workmen. Highly satisfied! read more