07/26/2012 If you want a honest, fair, and knowledgeable Air Conditioning Repairman, call John Freij. He is the owner and head repair man for 'Air Performance Heating & Cooling.' He will respond in a timely manner and will call you prior to coming out if you ask him to. He will explain things in simple terms & provide you with the various options of repair. He was able to schedule and complete installing a new HVAC system in one day with a team of 3 very professional workmen. Highly satisfied! read more

We plan to install A/C system in our home and i get several proposals from different installers. Among the proposals, the Air Performance Heating & Cooling offers at very reasonable, competitive price. John, the owner of this company is knowledgeable, professional and amazing person. I got a lot of information about Trane residential a/c unit models. He answered all of my technical questions and asked Trane's tech support if necessary. He never suggest up sell. His crew, Ronnie, David & Jaime did a great job. They came on time and clean the work area at the end of each day. It was the very hot day of summer and furnace located at attic, but they overcome the challenges. They stayed late to complete the installation. After the installation, they ran the test and got great result. I enjoy the rest of the summer with my new a/c system. Thanks for John and his team for their hard work. I highly recommend Air Performance Heating & Cooling to my friends and families. read more

Our AC stopped working 4th ofJuly weekend! This company had nice reviews so we called and John picked up on a Sunday morning. He said he'd try to come fix it later that day. I was really hoping he would because every other company I called did not work Sundays. He followed through and came to fix the problem. He was really quick and fairly priced. I appreciate that he went the extra mile on a holiday weekend! read more

My AC/Heating system of 27+ years was replaced by them about two weeks earlier. I am very happy with the service, the very competitive price and the quality of work that John (owner) and his staff did at my place. John was very honest in explaining what I needed, why I needed it, whether or not it made sense to go for an upgrade, etc. read more

I would like to thank Don for his honesty. I had been told I needed a few furnance by another company that has serviced my equipment for the last 10 years. Don came out as a second quote and suggested it might be something other than having to replace the furnance. I acted on his recomendation and it worked. For the time being his honesty saved me a considerable amount of money. When the time comes to need to replace it they will be top on my list. John P read more

First called John when my furnace went on the blink this past winter. He quickly came out, did an inspection and even checked/cleaned a few suspect parts. Turned out that was all that was needed. Better yet, no charge! Based on that single, simple service call, I had him bid a small job for a new addition that is currently in progress. He prepared a straight-forward, very fairly priced quote. Even then, John was flexible and helped to work just a little more of the budget with me to help control my project costs w/o sacrificing HVAC performance. In the end, I added a few new items at moderate cost. The Air Performance crew not only completed the work on the addition, but also did a furnace tune-up, installed a new state of the art thermostat and even sealed all the register vents in the house! Really appreciate the "no sales pitch" approach! Low key, professional and, most importantly, the entire crew knows their stuff! They won't just recommend the easy or most expensive option. Instead, working through any pro's, con's and cost issues so that you are 100% satisfied. I definitely consider Air Performance my new go-to HVAC contractor. read more

I had 2 different contractors tell me two different expensive things that were wrong with my heater.John was able to quickly assess the problem and fix it! He showed up on time and explained the problem. I wish I would have found him a month ago and saved myself a lot time and money! I would highly recommend him! read more

When it's 90+ outside and the AC is down, the most comforting words are: "we will be there!" I echo the earlier reviews, they are quick, honest and fair! John and Nick are a pair of great hands. They know what they are doing and they do it best. They also gave us a full explanation of what happened and what they would do. Great work! read more

John and his staff are excellent! I contacted him to help with some a/c issues with my business offices. He offered us a very effective solution and was extremely responsive, honest and reasonable with his pricing. It has been a few months now since he and his crew installed the equipment, and just like he promised, it is all working perfectly. Anytime I have even the slightest problem he quickly responds to help, he is a very patient guy. I am very pleased that I now have a company I can call that is reliable, up-front and will get the job done for a fair price. I definitely recommend them! read more

I agree with two reviewers who dinged them for tardiness--they were supposed to finish my install yesterday but delayed then finally came today and did finish. They are a small company and have a small crew, so any hiccup will delay the job. But they have time to answer your messages and do try to communicate. I got 7 bids for my furnace install, 5 around $6K and 2 ridiculous. I picked them because of price, Yelp, and positive experiences in the past with Trane. New 95% gas heater and all new ducting for 1400 sf. I was able to schedule them in within a week, but it took them a week and some delays to finish. Having dealt with contractors many times, this seems to be par for the course. I've had better and had worse. I liked the whole crew, felt very comfortable with them and they did good work. I would choose them again. read more

The central air at my rental property broke while I was out of the country. I called John and he went out to the property and took care of it. It was a huge burden off my shoulders and I didn't even have to worry about the payment until I got back. And the repair bill was very reasonable. I'd definitely use John's services again. read more

Our old air system died on us right at the beginning of summer and we had to get it replaced in a jiffy. Called 3 difference contractors and got wildly different quotes. Don at Air Performance gave us what we thought were the most reasonable price for the hardware and installation. The owner John came out to take a look at our old unit and ducting and explained to us exactly what will be done. The installers (John and Ronnie) came on time to start the work and they were thoroughly professional. They cleaned up every evening before they leave. I was impressed with the extra effort they took to make sure the installation was neat and clean. This is probably the first time that I have contractors that didn't try to take shortcuts. It's been two months and I am still glad that I hired them for the job. If you are in the market for new air system, I recommend giving them a call. read more

Every time I ever needed my AC or heater fixed, I always call John. He is so reliable, always answers the phone and keeps his promise of when he says he'll show up. He is very reasonable and stands behind his work. He's efficient and very professional! I highly recommend Air Performace for your future needs! read more

Jonathan, the owner came out on short notice to fix my mother's furnace. Even though the problem was merely a burnt-out fuse, he checked everything else and made valuable suggestions regarding the filter and other aspects of the furnace. Jonathan is personable, honest and reliable, and I highly recommend him! read more

John was so on-top of things when we first needed service, he came out and helped us with our air conditioner immediately and a then it broke again and he made his way back here on the hottest day of the year to fix it again. We then had to replace the air conditioner and heater and he was very detailed and installed in a timely manner. I would definitely recommend John and team. read more

I needed service on my AC and talked with John, who helped right away on a very hot day. He quickly diagnosed the problem, and put in a temp fix so that we could get relief. The equipment was old and he gave me options if it should fail entirely. Well, within a couple weeks it did just that and again he promptly came out to do final estimate. Within a week a new unit was installed and working perfectly. I appreciated the prompt responses as my family had a medical need to keep he house cool and he was super sensitive to that and accelerated everything as fast as possible - all for a reasonable rate. Highly recommended. read more

My original HVAC installer was unable to even call me back for a repair request on my central air conditioning system during the mini-heatwave in late-June/early-July 2013. I immediately went to Yelp to see who reviewed well and found Air Performance. I called and got John, the owner, on the first try. Their schedule was already backed up for weeks, but he managed to squeeze in some time to look at our A/C the next day. We were hopeful it was a quick fix, but after 10 minutes of diagnosing with gauges and a walk-through of the system, he quickly identified a malfunctioning part. The part was not immediately available from the parts supplier so he ordered, received and installed it within a couple of days. Both John and Nick were courteous and professional and answered numerous questions about the repair and how the system worked. The nice thing was that they were able to to get the replacement part covered under warranty. They provided, excellent service and went above and beyond to get me the part at no charge. If I ever have HVAC issues, I will certainly call Air Performance again. read more

Our furnace stopped working in the middle of the night. I called John and he was able to come out the next day. He was prompt, efficient and very easy to work with. He showed us what to do if the problem came up again. I would definitely call John again. read more

Just had my complete AC/Heating system replaced by these guys and I couldn't be more pleased. It's a major decision & cost for any homeowner but I'd certainly recommend John and his team all day long. They are professional, friendly, reasonably priced and completed the job a day earlier than anticipated. Can't ask for more than that! read more

A long overdue review ... We had an entire heating and cooling system installed in January 2015. They were very competitive in pricing and I really liked the salesman. He not only familiarized me with heating and cooling systems and brands but happily answered any questions. Once we booked the installation we were informed as to how long the job would take etc. Everything was great. The job even took a bit longer than originally expected because they went above and beyond to make the proper adjustments. In our garage there is a pole that would hinder the easy removal of the filter. So they decided to raise the height of the unit as to avoid this pole. In doing that they had to make some adjustments to the gas line which extended the job time. I was SO happy they did this. I can't imagine having to yank the filer out sideways and possibly damage it each time. Thank you!!! Our system was also installed on the coldest day of the year which left us without heat for one night. They even offered to buy us heating fans for the house till the job was done. Thankfully we already had one and did not need to use their generosity but it was so nice to know they were concerned about our comfort. So now we are almost a year into using this new system and we have no complaints at all. They even came back out when the weather heated up to do a diagnostic on the A/C unit. Since it was installed in the winter it was hard to properly test the A/C. We look forward to using them again for any heating or cooling needs. Thanks guys! Great job!!! read more

The furnace at one of our rental units failed in the middle of last winter, on a weekend of course. My property manager was scrambling to find someone open on the weekend to fix it. The first company they found came to diagnose the problem and said they'd need to replace the control board but couldn't get the board and come out until a few days later. I have some electrical experience so I overnight-ed a new board and decided to replace it myself. Well guess what, it wasn't the controller board... and when we contacted the same company to replace the furance, they gave us a COMPLETELY OUTRAGEOUS quote and didn't even tell me what model they would replace it with. Luckily, my property manager found Air Performance Heating and Cooling. It was the middle of a busy season, but they found time to come and *properly* diagnose the problem within two days. I emphasize *properly* because even though it was already determined it wasn't the controller board, they still did their due diligence and carefully examined the furnace thoroughly to make sure they really needed to replace it. During the process, they even offered to let my tenants borrow some space heaters at no extra charge. They spent over a day diagnosing it and attempting to fix it, calling me often and explaining everything in detail to keep me updated on what they found. When the technician finally threw in the towel, the owner, John, called me up to explain my options for replacement. He spoke to me with the same patience and knowledge that his technician did and best of all, his prices were very reasonable. They even refunded me the price I paid for the new controller board which I installed about a week earlier (instead of taking it out and giving it back to me). After our phone conversation, he got the new furnace shipped and replaced within 3 days. The entire process was so easy and hands off, I didn't even have to go out to the property myself. John is a native of San Ramon like I am and it was very refreshing to come across such integrity and his customer focused attitude in a local business. If I ever need to replace another furnace, including the home I live in, I now know who to call. read more

I used air performance heating and cooling last week and I was very happy with their services. John was very knowledgable and very honest, he gave me good explanation about the issue, did a great job and the price is very reasonable. I highly recommend this company. read more

Since I'm getting solar installed in the near future and my furnace and AC were getting pretty old (18 years), I decided to look into getting my HVAC system replaced with a dual-fuel system. I also needed zoning installed in my house as it's always too warm upstairs and too cold downstairs. I started my installer search by contacting well-rated companies near me (San Ramon). The first company I called took my number and told me someone would call me back within 2 hours to talk to me about my project. They never called back. The second company I called just scheduled a consultation with me without taking any info. They gave me a 2-hour window. Then I called Air Performance. John (the owner) answered the phone himself. He actually asked me about my project and then scheduled a consultation - at a specific time. When he arrived, he had materials with him based on our phone conversation. We did a walk-through of the house so I could show him what he had to deal with, and he explained the process to me. He answered my questions thoroughly and honestly. A few days later, John provided me with four detailed quotes, with options based on our discussions. One was a baseline quote - a like-for-like replacement of my current system - not what I wanted/would pick, but just so I had a basis for comparison from something familiar (i.e., he didn't have to do this quote - he was being thorough). The other three options were variants of what I wanted. John spent a lot of time answering my technical questions and helping me do a very comprehensive compare and contrast of the choices. This included going back to TRANE tech support a couple of times to get answers to my questions. He was a lot more detailed and helpful than the other company I was considering. Turns out he was also a little cheaper, so going with him was a no-brainer. NOTE: Air Performance offers TRANE systems. It seems that many of the HVAC companies these days specialize in a single vendor. The other company I considered offered Bryant systems. I did the research on the two product vendors as well, and found them to be very closely tied in terms of performance and quality. Turns out that Bryant is a bit more efficient, but TRANE had better warranties/longevity. We scheduled the work a couple of weeks out so I had time to prepare (john was ready sooner than I was). The work took a total of 6 business days. We were without a furnace for 2 days. John provided space heaters for us to use to keep the house warm during that time. There were as many as 4 guys at the house a few times, but mostly it was two: the lead guy was Ronnie, and his assistant was Jaime. Both of them were great. They were very respectful of me, my dogs, and the house. I asked Ronnie to text me each morning before arriving so I could get my dogs ready. I also asked them to let me know if they'd be going through the side gate so I could keep the dogs from getting out. They honored my every request and were very careful to keep my dogs safe. Each evening they cleaned up to the point that you wouldn't've known they'd been there, even though they were coming back the next day to do more work. They focused first on getting the gas furnace up and running so we'd have heat again. Then they got the zoning and electric components up and running. The work they did was precise and clean. I had painted the walls around my old furnace but couldn't reach behind it. After removing the old furnace, they offered to paint the remaining area for me. At the end, Ronnie gave us a thorough walkthrough of how to care for our new system, and then John came out to inspect the work and review the up-coming inspections that needed to happen. I had noticed some weird things with the thermostat that I discussed with John during his visit. The thermostat he installed was the very newest model so he didn't know the answers. He contacted TRANE tech support to find out, and is coming back out to do an update for me and make some adjustments. I had an overall extremely positive experience with John and his crew, and we're very happy with the new system. The house is much more comfortable as a result of the zoning, and the new dual-fuel system is amazing - it's super quiet and amazingly energy-efficient. I anticipate having a long-term relationship with John and Air Performance, as they'll be the ones I call when I need standard maintenance services on my new system. Thank you John, Ronnie, and Jaime! read more

The weatherman predicted temps in the hundreds a few weeks ago so I needed to get our AC unit back in working order. As far as we could tell, the fan was working but there was no cool air coming out. I tried another company and they were 5 days out from being able to send someone over to diagnose the problem. I asked a friend who works in the local building industry for a recommendation and he told me to call John. I called at 3:30 and John picked up the phone on the second ring and said he'd call back in a few minutes to see when a technician could get there. 15 minutes later, he tells me Ryan is on his way. 15 minutes after that, Ryan is on my doorstep with his shoe booties on to diagnose the problem. He walked me through what parts were broken, which needed replacement and what could be repaired without additional parts. I'm one of the people that want all the details and Ryan understood that and was more than willing to explain everything. It was already past 4 PM and he didn't have the replacement part in his truck, but Ryan insisted he'd get me back up and running today so left to go grab the part back at his office, came back, instead it and had the very reasonable invoice for me to sign and pay by 5:15. Their amazing customer service and willingness to go the extra mile has made me a customer for life. And the bonus is they are a small local business based in San Ramon. read more

If you want it done right just call Air Performance. They installed a new ac system for me and it was done to perfection ! Highly recommended ! read more

It's been extremely hot for the past week and our AC was out. Called John, hoping for same day appointment, but wasn't able to get one until the next day due to how busy he was. John and Nick came, were extremely personable, asked what the symptoms were; they looked at a couple things on the AC unit, and shortly thereafter, we had cool air blowing through the house! Cannot recommend them enough! Extremely professional, did not feel pressured to purchase other services, and knew what they were doing. Will 100% be calling them back for future HVAC needs! read more

On time and did the job well. Furnace was out and the two guys including John, the owner, figured out the problem without upselling or fooling around. Lose wire fixed the furnace and they charged me $75 to cover the service call. Plus cleaned my air filter. They had no problem with me watching their work and they explained what they were doing too. read more

John freij and his workers were competent, knowledgeable, and honest.They did great a great job in assisting me in selecting the right heating and air conditioning system.The system works fine and I would recommend them to anyone. read more

Our air conditioning stopped working yesterday so I made two calls today. The first one I called said they would call me back. So I called air performance heating and cooling. John answered the phone and I told him what was going on and he said he would be here in an hour. He showed up exactly an hour later. He fixed the problem and now we have our air back in this 93 degree weather. He was very nice and his prices were very fair. I highly recommend this place! Thanks for the fast and friendly service!! read more

Ronnie and Jaime worked really hard to relocate and add an addition upstairs return air duct. Our new 96% furnace is so quiet we can barely hear it. These are the guys you want, they care about the quality of their work and go the extra mile to make things perfect. Fair price and they offer 4 year 0% financing. read more

John is great and friendly. Fast service and thanks for fixing our furnace at a very timely manner!

Fast, friendly, and HONEST service. Requested estimate for new a/c unit but was told only motor needed to be replaced after problem was diagnosed. Saved thousands of dollars! Highly recommend!!! read more

John is an honest man. He did an honest job with an honest price. In the past it has been difficult to find reliable and honest workers. I can't say enough good things about him. Great service on our air conditioner. read more

My AC went out on the hottest day of the year. After calling 3 different companies, Air Performance was able to show up as promised and was able to fix my unit at a very reasonable price. John Freij, the owner, described the issue and fixed it in less than 1 hour. I rarely find this kind of service from larger companies. Honesty matters most to me and I consider APHC a trusted service provider. John was a consummate professional and made me feel comfortable the minute I met him. I will use them for all my future needs. read more

The A/C unit couldn't take the 106 degree day that we had in June and I was able to get ahold of John even though it was about 6PM and he sent out a technician the very next day (Brian) who proceeded to rebuild our complete A/C unit. It is now quieter and performs better than ever. They saved me the cost of a new unit and they now have a customer for life. Thanks for the quick response and it's a pleasure dealing with great small business owners and their excellent technicians. read more

John and his team at Air Performance just completed the installation of a new Trane Furnace and new Trane Air Conditioner in our home. I could not be more delighted. First, the total cost was 46% less than the quote from the company that has been servicing our old furnace and air conditioner for the last 18 years. Second, the quality of the installation and the attention to detail of the install crew greatly exceeded my expectations. The detail and efforts that Ronnie put into the sealing the exterior wall where the air conditioning pipes and cords enter the house was fantastic (insulation, expandable foam, then matching stucco). The new unit is installed far better than the original units that came with the new home. On top of everything, Trane furnaces and air conditioners have a much higher quality rating then the Goodman units we replaced or the Lennox units that were quoted by the other company. read more